Users Voice for Princesspolly

21% users rated Terrible
0% users rated Poor
0% users rated Average
3% users rated Very Good
76% users rated Excellent
Pie Chart Review Representation for Princesspolly
Princesspolly Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 31 Mar 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.9 2.3 3.9 2.7 4.4 1
Oct 2022 4.9 3.6 4.7 5 4.4 1
Nov 2022 4.4 5 3.8 1 2.7 1
Dec 2022 5 1.8 5 5 5 5
Mar 2023 3.6 5 4.2 4.9 4.6 1.5
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Detailed Princesspolly Review by

Introduction

Princesspolly.com is an Australian-based online store that offers a wide range of trendy, fashionable apparel and accessories for women. The website caters to young, fashion-forward women who want to stay up-to-date with the latest fashion trends. The store has a large selection of clothing, accessories, shoes, and beauty products, which are both stylish and affordable.

Pros and Cons

Pros: Wide selection of trendy clothing and accessories, reasonable prices, regular sales and discounts, loyalty program, fast shipping, easy returns and exchanges, customer reviews and ratings. Cons: Limited size range, international shipping can be expensive, not all items are available in all regions.

User Experience

The website of Princesspolly.com is user-friendly and easy to navigate. The homepage features a variety of categories such as Clothing, Accessories, Beauty, Shoes, and Sale. Customers can easily search for a specific item or browse through the website’s different sections. Each item has multiple photos, a detailed description, and customer reviews to help the shopper make an informed decision. The website also offers a size guide to help customers choose the correct size.

Pricing and Value for Money

The pricing at Princesspolly.com is reasonable, and the store often has sales and discounts. The items are well-made and durable, and the quality is reflected in their affordable price points. The store offers good value for money, especially for customers who take advantage of the store’s regular promotions and discounts.

Alternatives

Princesspolly.com offers a unique range of products that is hard to find elsewhere. However, if you are searching for similar stores, you can check out ASOS, PrettyLittleThing, and Boohoo.

Customer Service

Princesspolly.com offers excellent customer service, with a dedicated team that is available to assist shoppers with any questions or concerns. The website has a comprehensive FAQ section that covers most inquiries, and customers can also contact the store via phone or email. The store also offers a live chat feature, which allows customers to get immediate answers to their questions.

Product Quality and Selection

Princesspolly.com offers a wide range of high-quality products that are both trendy and timeless. The store has a large selection of clothing, shoes, accessories, and beauty products that are sourced from top brands in the industry. The only downside is that some items may be out of stock or not available in all regions.

Website Usability

The website of Princesspolly.com is user-friendly and easy to navigate. The homepage features a variety of categories such as Clothing, Accessories, Beauty, Shoes, and Sale. Customers can easily search for a specific item or browse through the website’s different sections. The site’s clean design makes it easy for customers to find what they are looking for quickly.

Returns and Exchanges

Princesspolly.com offers a hassle-free returns and exchange policy. Customers can return or exchange an item within 30 days of receiving their order, provided the item is in its original condition. The store offers a prepaid return label to make the process as easy as possible for the customer.

Promotions and Discounts

Princesspolly.com frequently offers promotions and discounts, including a loyalty program that rewards customers with discounts and other perks. The store also has regular sales and promotions throughout the year, which allows customers to save money on their purchases.

Reputation

Princesspolly.com has established a strong reputation as a reliable and trustworthy online store. The store has a high customer satisfaction rating, and the website features many positive customer reviews. The store has also been featured in various fashion publications, which attests to its legitimacy.

Payment Options

Princesspolly.com accepts a variety of payment options, including major credit cards, PayPal, and Afterpay. The store’s checkout process is quick and efficient, and customers’ personal and financial information is kept secure.

Loyalty Programs

Princesspolly.com offers a loyalty program called “Polly VIP,” which rewards customers for their loyalty with discounts, early access to sales, and other perks. Customers can earn points by making purchases, referring friends, and engaging with the brand on social media.

Customer Reviews

Princesspolly.com features many customer reviews and ratings on its website, which allows shoppers to see what other customers have to say about products. The store has an overall positive customer rating, with many customers praising the quality of the products and the excellent customer service.

Community Involvement

Princesspolly.com is committed to giving back to the community, with a portion of the store’s profits going towards various charitable organizations. The store also partners with other companies to create socially conscious products that benefit these organizations.

Shipping and Costs

Princesspolly.com offers fast, reliable shipping to customers worldwide. Shipping costs vary depending on location, with domestic shipping being free for orders over $50. International shipping can be expensive, but the store often has promotions that offer free shipping to certain regions.

Conclusion

Princesspolly.com is an excellent online store that offers a wide range of fashionable apparel and accessories at reasonable prices. The store’s user-friendly website, excellent customer service, and generous returns and exchange policies make it a great place to shop. The store’s commitment to sustainability and social responsibility also makes it an attractive option for shoppers who value these principles. Overall, Princesspolly.com is an excellent choice for women who want to stay on-trend without breaking the bank.

Princesspolly Recent User Reviews

User Rating

5 stars

39

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Reviewer Name: Adele

Review Submission Date: 2022-12-28

Review Title: Great Quality
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Review Description: Everything I’ve ordered from Princess Polly has been very good quality. Their prices are a little higher than I usually pay, so it made me nervous the first time I ordered that the clothes weren’t gonna be worth it, but everything has been great. I bought a puffer jacket and a faux leather coat, and was definitely worried they wouldn’t be warm or look nice, but they look and feel amazing.

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Reviewer Name: Peppa C

Review Submission Date: 2022-12-27

Review Title: Shipping is extremely fast
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Review Description: Shipping is extremely fast. I have ordered from PPB around 6-7 times and everytime the clothes have been amazing and true to size

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Reviewer Name: Jen M

Review Submission Date: 2022-12-24

Review Title: Love it
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Review Description: Order arrived fast and items were as expected, perfect!

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Reviewer Name: Laura Yarndley

Review Submission Date: 2022-12-21

Review Title: Favourite boutique!! Love
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Review Description: I’ve shopped with princess Polly hundreds of times and I’ve never had an issue! It’s my favourite go to store for anything I’m needing. Fast shipping, great quality, amazing customer service and the size range fits the same for all items so I never have an issue with fit! Love them

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Reviewer Name: Vic Elizabeth

Review Submission Date: 2022-12-19

Review Title: HORRIBLE
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Review Description: HORRIBLE. I wish I could give no stars. It took me all morning to reach their customer service people and right when I got in touch with them they hung up when I was trying to discuss what happened with my order. SO RUDE. Love the clothes but they need a better costumer service line.

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Reviewer Name: Meg H

Review Submission Date: 2022-12-01

Review Title: Super fast shipping!!!
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Review Description: always so impressed with how fast princess polly processes and ships! Literally only took 1 day for my outfit to arrive from aus to nz. (express shipping) So fast! Unfortunately it was too small, so I submitted a return which was super easy and i managed to get my refund as soon as I dropped it at the post office.

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Reviewer Name: T

Review Submission Date: 2022-11-22

Review Title: I ordered from the site and I loved the…
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Review Description: I ordered from the site and I loved the clothing!!!But when I returned the item that was too big same day I received it, paid out of my own pocket just about as much as the item. And they claimed they never received it. Three months later and I’m out of money and an item. And they did not refund me, and refuse to help me whatsoever they say they need proof of sent back item. That was three months ago. I don’t have the receipt anymore. My mail lady saw and knows I sent it. Soooo idk. Right on

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Reviewer Name: Sarah Cocks

Review Submission Date: 2022-11-18

Review Title: Unfair !
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Review Description: I’ve just placed an order for my daughter and forgot to add my 20% discount code at checkout . I immediately contacted their customer services and they said due to system limitations they cannot retrospectively add a discount . Absolutely appalling customer service , it’s an easy mistake to make and other shops I’ve used before have no hesitation to help with such matters . Will never order from this store again !!!

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Reviewer Name: Olivia Charsley

Review Submission Date: 2022-11-11

Review Title: I LOVE PRINCESS POLLY
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Review Description: I absolutely love shopping on the Princess polly app. It is So easy and user friendly. I love that Princess polly offers free shipping on orders over 50$ And easy returns. I never online shop at a different website because I feel that nothing beats Princess Polly’s quality, returns and shipping.

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Reviewer Name: Ruby M

Review Submission Date: 2022-11-05

Review Title: No customer service!!
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Review Description: As I placed the order - the shipping address automatically set as my old Australian address. I’m currently in London. I emailed support straight away and asked for an address swap. They are refusing to do so so now I’m just not getting my order. It’s being shipped to Australia!!! and to an old address that will probably just take my clothes.. 100 pounds down the drain!! I don’t know why you can’t change the address a minute after the order goes through.