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20% users rated Poor
25% users rated Average
0% users rated Very Good
15% users rated Excellent
D
Davide Colabove
UPDATE 15/02/2024
My assessment for printemps.com As of this present day the one method I've to get in contact with them is by 1-starring them right here on TP. They preserve telling me the identical bs for over 2 weeks however nonetheless NO EMAILS FROM THEM confirmed up in any of my electronic mail inboxes. I will give them till the top of this week to get in contact with me, all of them have my contacts and I alredy begged them to contact me one thing like 100 occasions; then I will proceed by means of authorized methods, they're utterly violating EU guidelines about refounds and exchanges. I quote: "Retailers or producers may give you an extra industrial assure (also referred to as a "guarantee"). This can provide you higher safety however can by no means change or cut back the minimal 2-year assure. The situations needs to be laid down clearly within the industrial assure, and if they're much less advantageous than the situations that had been marketed by the vendor, the extra advantageous ones apply. Should you purchase a services or products on-line, you've the correct to return it inside 14 days of supply with out offering any justification. For service contracts, the cooling off interval expires 14 days after the day the contract was agreed. If the cooling-off interval expires on a non-working day, your deadline is prolonged till the subsequent working day. That is referred to as the correct of withdrawal"That is an EU rule, no exception! Ghosting me or not giving me the possibility to open a contestation is a violation to it. You can even discover this particular subject over at europa(dot)eu/youreurope/residents/shoppers/purchasing/guarantees-returns/index_en(dot)htmThis shouldn't be attainable in any respect, a public and phisical firm CAN'T and SHOULDN'T act like this, it is merely disgusting and disrespectful. I
Irina
No answer to any emails
My review for printemps.com No answer to any emails, no number to call. Chasing my refund since a month now.. P
poornima devra
An Oasis Amidst Turmoil: My Redemption Journey with Printemps.com
Navigating the online shopping landscape can be a rollercoaster of emotions, from anticipation to frustration. My experience with Printemps.com encapsulates this rollercoaster with precision - from the initial anxiety of "Where is my parcel?" to the eventual relief and satisfaction of a redeemed customer. The journey began with a cloud of uncertainty looming over my purchase. After placing my order on the 30th of January and observing a disheartening lack of tracking updates post-dispatch on the 31st, panic started to settle in. Days turned into an eternity, with the last update dating back to the 2nd of February. The absence of a customer service number only added to the stress, painting a grim picture of the customer service experience. However, amidst the chaos, a glimmer of hope emerged on the horizon. Following my candid review on Trustpilot, the tides started to turn. A ray of light in the form of an email finally reached me, promising the long-awaited dispatch of my package by IMX France, with a scheduled delivery date of Friday, the 16th of February. Continuing this tale of redemption, a surprise twist unfolded on the 12th of February. Amazon, like a knight in shining armor, delivered my order promptly at 1 PM. The quality of the packaging and the product itself garnered my appreciation, prompting an upward revision in my rating. While the tangible aspects of the transaction lived up to expectations, the shadow of inadequate tracking information and communication from Printemps still lingered. In conclusion, my interaction with Printemps.com symbolizes a bittersweet symphony of emotions. Though the product and packaging shone brightly, the customer service aspect cast a shadow of doubt and frustration. Reflecting on this journey, my heart resonates with the potential for improvement in the realm of communication and responsiveness. Nevertheless, the ultimate joy of receiving a quality product acts as a silver lining in an otherwise stormy experience. Printemps.com, like a budding flower, has the potential to bloom into a paragon of customer service excellence, offering solace and satisfaction to all who seek refuge in its digital aisles. Y
Yiman
Incredible Service and Timely Delivery – A Customer’s Delight!
Having made multiple purchases from printemps.com, I was astounded by their exceptional service on every occasion. However, my latest transaction truly surpassed all expectations. Placing an order on 28th January, I eagerly awaited my package, dispatched on 31st January, with an estimated delivery date of 5th February. Unfortunately, as days passed by, my anticipation turned into worry as the package failed to arrive by 10th February. Concerned about the lack of tracking updates, I reached out to their customer service team for assistance. Despite initial communication hurdles, the dedicated staff promptly addressed my concerns and provided regular updates on the whereabouts of my parcel. The transparency and professionalism exhibited by the team truly reassured me during this nerve-wracking time. As a loyal customer, the swift resolution of my issue further solidified my trust in printemps.com's commitment to customer satisfaction. I am pleased to share that my parcel finally reached me, albeit with a slight delay. This experience, although challenging, highlighted the brand's unparalleled dedication to ensuring the happiness of its patrons. I am immensely grateful for the exemplary service provided and would confidently recommend printemps.com to anyone seeking a seamless shopping experience coupled with unwavering customer support. M
Mariam
From Frustration to Disappointment: Printemps.com’s Communication Failures
As a recent customer of Printemps.com, I was eager to receive my order. However, upon realizing that one item didn't fit, my excitement turned into frustration due to the lack of communication and poor returns process. Despite registering the return online as instructed, I found myself stuck in a loop of waiting for a return ticket that never arrived. Over a week passed, during which I reached out three times through their online contact form, desperately seeking assistance. Unfortunately, the promised shipping label remained elusive. To compound matters, the absence of a customer service telephone number left me feeling stranded and helpless, with Printemps seemingly unresponsive to my concerns. My experience with Printemps.com was not just stressful – it was downright disappointing. The absence of effective communication channels and the delay in resolving my return concerns left me questioning the company's commitment to customer satisfaction. As a consumer, I value clear and timely communication, and Printemps.com fell short on both fronts, leaving me feeling let down by their lack of responsiveness. In conclusion, my interaction with Printemps.com highlighted the vital role that communication plays in fostering positive customer experiences. For any prospective shoppers considering this brand, I urge caution and emphasize the importance of reliable communication channels to ensure a seamless shopping experience. C
Catherine Howe
Exemplary product, delayed deliveries, and need for improved communication
Sharing my honest experience with Printemps.com, I must start by mentioning the exceptional quality of the product I received. However, my journey with this brand involved some hiccups that need addressing. I, like many others, encountered delays with order tracking and communication. Placing an order from the UK in late January, the expected delivery date passed with no updates beyond a certain point. Despite reaching out via emails and Facebook messages, the lack of responses left me feeling frustrated. The mismatch between the specified courier (Hermes) and the actual delivery method (Amazon) added to the confusion. Although Printemps eventually acknowledged the delay, the tracking information remained stagnant. This highlighted the importance of reliable shipping trackers and transparent communication channels for a seamless customer experience. Receiving the order through Amazon, albeit belatedly, unveiled a new challenge. The generated return label for France instead of the UK underscored the need for an efficient and location-sensitive return system. While awaiting a resolution, I remain hopeful that Printemps will address these operational shortcomings promptly. In closing, the superior product quality remains a testament to Printemps' commitment to excellence. Nonetheless, enhancing delivery logistics and customer support can elevate the overall purchasing journey for all patrons. Here's to smoother transactions and improved processes in the future. D
Dominic Pangilinan
Remarkable Product Quality Shines Despite Customer Service Hurdles
My recent experience with printemps.com left me longing for better customer service, as communication was sluggish and contact options seemed limited. Despite these challenges and a slight delay in shipping, the product I had ordered arrived impeccably packaged and in pristine condition. It was heartening to see that the quality of the item truly shone through, even amidst the frustrations of subpar service. While there is room for improvement in Printemps' customer care aspect, the end result of a well-preserved and high-quality product certainly left a lasting positive impression. For those willing to overlook initial hiccups, the sheer excellence of the delivered item is a testament to Printemp's dedication to product quality. Let the superior products speak louder than the customer service wrinkles, showcasing the brand's commitment to delivering standout merchandise. V
Vince Rolandi
An Unforgettable Journey with Printemps: A Testimonial of Perseverance and Patience
Embarking on an online shopping venture with Printemps.com, I found myself in a situation eerily similar to that of Dominic P. I placed an order for a shirt on 25/01, eagerly anticipating its arrival by the estimated delivery date of 31/01. However, as days passed, I faced a disheartening lack of tracking updates since 30/01, leaving me in limbo with no sight of my package and receiving no response from Printemps. The frustration was palpable, and as a last resort, I contemplated involving my bank to resolve the issue. Just when hope seemed to dwindle, a glimmer of light shone through the clouds of uncertainty. Following my review on 03/02 detailing my tracking woes, a sudden revelation unfolded - a miraculous Shipment History update revealed that my order had arrived in the UK. Consulting Amazon tracking, I discovered that the awaited item had made its way to a local facility in West Sussex. However, perplexingly, a new delivery date of 14/02 surfaced, as opposed to Printemps' stagnant 31/01 status. The anticipation and confusion mounted, awaiting the final chapter of this turbulent journey. Finally, on the night of 05/02, a knock on the door marked the long-awaited arrival of my order. With bated breath, I unwrapped the package to find a pristine product nestled within impeccable packaging. Despite the extended duration between my initial order and the eventual delivery, originating from mainland Europe, the item's quality shone through. Yet, amidst the satisfaction of the tangible product, my lingering reservations persisted regarding the elusive tracking information and Printemps' communication inefficiencies. My tale with Printemps echoes a sentiment of perseverance and patience, colored by moments of uncertainty and eventual elation. While the product and packaging merit commendation, the journey unraveled through a labyrinth of tracking discrepancies and communication lapses. As I reflect on this rollercoaster experience, I find solace in the hope that Printemps can refine their tracking systems for a seamless customer journey in the future. A testament to the power of persistence and the allure of a quality product, my journey with Printemps stands as a testament to the transformative nature of online shopping experiences. B
Barbara F
Exceptional Service and Quality from Printemps.com
I recently had the pleasure of shopping on Printemps.com, and I must say my experience was nothing short of amazing. I ordered a stunning bag on January 24th, eagerly awaiting its arrival within the estimated 2-4 days shipping period. However, after 9 days passed with no shipping update, I started to worry. Despite my initial concerns, the exceptional customer service team at Printemps.com quickly put my mind at ease. I reached out to them multiple times, and each time they responded promptly, showing genuine care and concern for my situation. They assured me that my order was being looked into with the utmost priority. With their dedicated efforts, my bag was shipped promptly, and it arrived in pristine condition, exceeding my expectations in terms of quality and style. The attention to detail in the packaging and the product itself truly showcased the commitment of Printemps.com to customer satisfaction. Although there was a slight delay in shipping, the impeccable service and top-notch product more than made up for it. I was thoroughly impressed by the professionalism and care demonstrated by the team, turning what could have been a negative experience into a positive one. I highly recommend Printemps.com for anyone seeking exceptional service, quality, and style. Thank you, Printemps.com, for your outstanding customer service and commitment to excellence. My shopping experience with you was truly remarkable! Y
Yetunde Awomosu
Resolving the Disappointment: My Honest Experience with Printemps.com
Let me share my candid review of Printemps.com – a platform that initially filled me with hope but later left me feeling frustrated and let down. It all started on the 25th of January when I eagerly placed an order with an expected delivery date of the 29th of January. However, as days passed by, the promised package failed to arrive, leaving me anxious and disappointed. Upon checking the tracking details, all I could see was a label created on Amazon's shipping service with no real progress. Attempts to track the package ended in futile responses from Amazon stating their inability to locate it. This lack of transparency and accountability only added to my mounting concerns. Things took a turn for the worse when I found out that not just one, but two items were undelivered. The distressing part was that even Amazon seemed puzzled about the whereabouts of these items, further complicating the situation. Printemps.com, on the other hand, provided a vague timeline of 15 days for resolution, which felt unreasonable and frustrating considering the urgency of my order. This entire experience has been nothing short of a nightmare, raising questions about the reliability and efficiency of online shopping platforms. The uncertainty surrounding the delivery of my items has left me wondering – where are my items and when can I expect them? While my journey with Printemps.com has been marred by delays and uncertainties, I hope that my honest review sheds light on the challenges faced by consumers in today's e-commerce landscape. Transparency, communication, and timely resolutions are essential for fostering trust and loyalty among customers, aspects that seem to be lacking in this particular interaction. P
Plyfa Intharasuwan
My Heartfelt Experience with Printemps: A True Test of Customer Service Excellence
As a loyal customer of Printemps, I recently encountered a situation that truly put their customer service to the test. I had ordered a beautiful bag which unfortunately arrived with some damage. Determined to get a replacement, I swiftly returned the item to the drop point near my home. However, anxious that the bag I wanted might sell out, I placed another order for the same bag. To my delight, the second bag arrived in perfect condition, showcasing Printemps' commitment to quality. Meanwhile, the return package seemed to have gone missing in transit. Despite my concerns, the customer service team handled the situation with utmost professionalism. After a brief period of uncertainty, I was informed that my package was indeed lost. Without hesitation, Printemps offered to send me a replacement bag, free of charge. Expressing my preference for a refund instead of an exchange, the team promptly addressed my request and ensured that I received my money back promptly. While the communication process may have taken a bit longer than expected, the resolution was both satisfactory and reassuring. I am genuinely grateful for Printemps' dedication to customer satisfaction and their willingness to go above and beyond to rectify any issues. In conclusion, my experience with Printemps exemplified the true essence of exceptional customer service. Their responsiveness, understanding, and commitment to resolving issues left a lasting impression on me. I highly recommend Printemps to anyone seeking not only quality products but also a company that values its customers' happiness above all else. Thank you, Printemps, for turning a potentially disappointing situation into a positive and memorable one! B
Ben
Turning Misfortune Into Opportunity with Printemps.com
After facing some challenges with Printemps.com, I want to share how their team turned my negative experience into a positive one. Initially frustrated with a delayed response and lack of communication, I raised my concerns, seeking a resolution. Despite feeling ignored, I didn't give up. Instead, I persisted and escalated the matter, expressing my disappointment. Surprisingly, this persistence paid off. The team at Printemps.com eventually acknowledged the delay, apologized, and expedited their investigation process. Through proactive communication and genuine care, they managed to address my issue and assure me of a satisfactory outcome. Their willingness to listen and make amends transformed my perception of the brand entirely. As someone with a customer service background, I value companies that prioritize customer satisfaction and take responsibility for their actions. Printemps.com has not only rectified the situation but also showcased their commitment to customer-centric practices. I am now a loyal advocate for Printemps.com and appreciate the effort they put into resolving my concerns. It's true that challenges can arise, but it's how a company responds that truly sets them apart. Thank you, Printemps.com, for turning my misfortune into an opportunity to build a stronger customer relationship. L
Laura
Turning Misfortune into Opportunity: My Journey with Printemps
Emotions ran high as I initially labeled Printemps as a "scam" due to a regrettable shipping mishap. However, fast forward to today, I can assure you that my experience took an unexpected turn. The empty box that left me bewildered was soon a distant memory as Printemps, true to their word, swiftly rectified the situation. Through open lines of communication and genuine empathy, Printemps not only acknowledged their misstep but went above and beyond to make things right. Their dedication to customer satisfaction shone through as they promptly issued a refund and extended a heartfelt apology. In the end, what could have been a tale of disappointment transformed into a story of redemption. Printemps' commitment to their customers speaks volumes, turning a negative experience into a shining example of stellar customer service. To anyone who may doubt Printemps' integrity based on a single mishap, I urge you to see beyond that moment and witness the true essence of a brand that values its customers above all else. Through transparency, accountability, and unwavering dedication, Printemps has won not just my trust but my admiration. M
Michelle
An Unforgettable Shopping Journey with Printemps.com
Reflecting on my experience with Printemps.com, I must say it was truly a rollercoaster ride, starting with a minor bump but ending with a soaring high. After my son ordered a jacket that unfortunately didn't fit, we were faced with the daunting task of processing a refund. The process seemed simple enough – fill out the refund form and await the return label. However, what followed was a frustrating two-week wait for the label to materialize. Amidst the confusion and growing impatience, I found solace in the fact that I was not alone in this predicament – countless emails and messages sent in pursuit of that elusive return label. The absence of a phone number for direct contact only added to the sense of bewilderment. Where was my label, and why was it so challenging to obtain? But just when I was about to lose hope, a glimmer of light appeared on the horizon. On the 29th of January, the long-awaited return label finally graced my inbox. The relief and gratitude that washed over me were unparalleled. It was a moment of redemption, a testament to perseverance, and a reminder that sometimes, the most challenging journeys lead to the most rewarding destinations. Through the highs and lows of this shopping saga, Printemps.com emerged not just as a provider of trendy apparel but as a companion in my quest for a seamless shopping experience. While the road may have been rocky, the destination was worth every obstacle encountered along the way. M
martina schörger
A Rollercoaster Ride of Emotions: My Express Order Experience with Printemps.com
From moments of frustration and disappointment to eventual relief and satisfaction, my recent order with Printemps.com (order 7770370) has been nothing short of a rollercoaster ride. Initially, opting for express delivery, I eagerly awaited my package, only to face a lack of updates and unresponsiveness for over 24 hours. Frustrated, I contemplated filing a complaint with PayPal. However, a ray of hope emerged when I finally managed to reach their customer service via phone. Despite being unable to provide immediate resolutions, the kind individuals on the other end of the line exuded warmth and a genuine willingness to assist, creating a somewhat reassuring experience amidst the chaos. As the days passed, my anxieties peaked until my package eventually arrived, albeit three days behind schedule. Despite the delay, the contents were intact, and to my surprise, I found solace in being refunded the shipping fees. The unexpected turn of events transformed what initially seemed like a nerve-wracking and unnecessary ordeal into a tale of perseverance and customer care. In the end, Printemps.com may have tested my patience, but their ultimate dedication to customer satisfaction shone through, leaving me grateful for a challenging yet ultimately rewarding shopping experience.
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Introduction:
printemps.com is a renowned online retailer that offers a wide range of luxury fashion, beauty, and home goods. With a rich history dating back to 1865, Printemps has established itself as a prestigious destination for upscale shopping. With its user-friendly website, extensive product selection, excellent customer service, and competitive pricing, Printemps.com has gained a strong reputation among discerning customers worldwide.Pros:
- Extensive product selection: Printemps.com offers a wide variety of luxury fashion brands, beauty products, and home goods. Customers can find high-end designer clothes, accessories, cosmetics, furniture, and much more.
- Competitive pricing: Despite offering luxury items, Printemps.com provides competitive pricing. Customers can enjoy exclusive deals and promotions, making luxury goods more accessible.
- User-friendly website: The website is designed with an intuitive user interface, making it easy for customers to navigate and find products. The search functionality and filters allow for quick and precise product searches.
- Excellent customer service: Printemps.com boasts exceptional customer service, with knowledgeable and friendly representatives available to assist customers with inquiries, order tracking, and returns.
- High-quality products: Printemps.com ensures a curated selection of top-tier products from prestigious brands, ensuring customers receive only the highest quality items.
Cons:
- Limited shipping options: Printemps.com primarily caters to customers within France, with limited international shipping options. This may limit the accessibility of the website for customers in other regions.
- Higher price range: While Printemps.com offers competitive pricing, the luxury nature of the products means that they may still be more expensive compared to mainstream retailers.
- Returns and exchanges: The process for returns and exchanges can sometimes be cumbersome, requiring customers to navigate through specific procedures and potentially incurring additional costs.
User Experience:
Printemps.com provides a seamless user experience, with its website designed to be visually appealing and easy to navigate. The intuitive search feature and filters enable users to find specific products swiftly. The product pages are informative, displaying detailed descriptions, size charts, and high-resolution images to assist customers in making informed purchasing decisions. The checkout process is streamlined, offering multiple payment options and a secure transaction process. Overall, Printemps.com prioritizes user experience and ensures a smooth shopping journey.
Pricing and Value for Money:
Printemps.com strikes a balance between luxury and affordability, offering competitive pricing for high-end products. While luxury items inherently come with higher price tags, Printemps.com often provides exclusive discounts and promotions, enhancing the value for money. Additionally, the website regularly features limited-time sales and clearance sections, allowing customers to indulge in luxury without breaking the bank.
Customer Service:
Printemps.com prides itself on its exceptional customer service. The dedicated support team promptly responds to customer inquiries and provides assistance with order tracking, product information, and returns. Customers can reach out via phone, email, or through the live chat feature on the website. The knowledgeable and friendly staff provides a personalized and satisfying experience, ensuring that every customer receives the attention they deserve.
Product Quality and Selection:
Printemps.com is committed to offering only the highest quality products from renowned luxury brands. The website curates a wide selection of designer clothing, accessories, beauty products, and home goods, ensuring that customers have access to the latest trends and timeless classics. By collaborating with reputable brands, Printemps.com maintains its commitment to delivering premium quality to its discerning clientele.
Website Usability:
Printemps.com prioritizes usability, providing customers with a visually appealing and user-friendly website. The homepage showcases featured products and exclusive offers, while navigation is made easy with clearly labeled categories and a comprehensive search bar. The website loads quickly, and the responsive design allows for seamless browsing across desktop and mobile devices. The well-organized layout and intuitive interface contribute to an enjoyable and efficient shopping experience.
Returns and Exchanges:
While Printemps.com aims to provide a hassle-free returns and exchanges process, it may require customers to follow specific procedures. Customers need to initiate a return or exchange request within a specified time frame and ensure that the item is in its original condition with all tags intact. However, customers should note that they may be responsible for return shipping costs. Taking these factors into account, customers should familiarize themselves with the return policies before making a purchase.
Promotions and Discounts:
Printemps.com frequently offers promotions and discounts, enabling customers to make luxury purchases at more affordable prices. Customers can find exclusive deals, seasonal sales, and clearance sections on the website. Additionally, subscribing to the newsletter or following Printemps.com's social media accounts allows customers to stay updated on the latest promotions and discounts, enhancing the overall shopping experience.
Reputation:
With over a century of experience, Printemps.com has built a strong reputation in the luxury retail industry. It earned trust and loyalty through its commitment to offering high-quality products, reliable customer service, and its prestigious brand partnerships. Printemps.com's reputation extends beyond its online presence, as it has established itself as a prominent physical luxury department store in France. Its long-standing history and positive customer reviews solidify its reputation as a trusted retailer.
Payment Options:
Printemps.com provides a variety of payment options to cater to its diverse clientele. Customers can securely complete transactions using credit cards such as Visa, Mastercard, and American Express. The website also supports payment methods like PayPal and Apple Pay, offering convenient alternatives to traditional credit card payments. This flexibility in payment options enhances the overall shopping experience and caters to customers' individual preferences.
Loyalty Programs:
Printemps.com offers a loyalty program called "My Printemps," providing members with exclusive benefits and rewards. By joining the program, customers can accumulate loyalty points based on their purchases, which can be redeemed for discounts and special offers. The loyalty program enhances customer engagement and incentivizes repeat purchases, making shopping at Printemps.com even more rewarding.
Customer Reviews:
Customer reviews play a vital role in maintaining transparency and trust in online retail. Printemps.com encourages customers to share their experiences through product reviews, enabling prospective shoppers to make informed decisions. The website prominently displays customer reviews on product pages, showcasing both positive and negative feedback. Additionally, independent review platforms attest to the authenticity and credibility of Printemps.com's customer reviews.
Community Involvement:
Printemps.com actively engages in community involvement by supporting various charitable causes and initiatives. Being a responsible corporate citizen, Printemps.com collaborates with nonprofit organizations, participates in fundraising events, and promotes sustainability in its operations. Through these efforts, Printemps.com contributes to the well-being of the community and demonstrates its commitment to social responsibility.
Shipping and Costs:
Printemps.com offers reliable shipping services primarily within France. Customers can expect timely and efficient delivery of their orders. The website provides transparent information regarding shipping costs, which may vary depending on the delivery destination, package weight, and chosen shipping method. While international shipping options are limited, Printemps.com aims to expand its reach to serve customers across the globe effectively.