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PrinterPix is an online printing service that allows customers to create personalized photo gifts, wall decor, and photo books using their own photos. They have a wide range of products and design templates to choose from, making it easy for customers to create the perfect gift or keepsake.
Pros and Cons
Pros:
- A wide range of products and design templates to choose from
- Quick and easy online ordering process
- Fast and reliable shipping options
- High-quality product and print quality
- Great customer service
Cons:
- Prices can be higher than other online printing services
- Limited customization options for some products
- Some customers have reported issues with shipping and delivery
User Experience
PrinterPix's website is easy to navigate, with clear product categories and search options. The online ordering process is straightforward and user-friendly, making it easy to create and customize products. Customers can also track their orders and receive updates on shipping and delivery.
Pricing and Value for Money
Prices can be higher than other online printing services, but the quality of the products and print quality is high. Customers can also take advantage of promotions and discounts to save money on their purchases.
Alternatives
Some alternatives to PrinterPix include Shutterfly, Snapfish, and Vistaprint. These services offer similar products and customization options, but may have different pricing and shipping options.
Customer Service
PrinterPix has excellent customer service, with responsive and helpful support staff. Customers can contact support via email or phone, and can expect quick and helpful responses.
Product Quality and Selection
PrinterPix's products are high-quality and well-made, with a wide range of design templates to choose from. Customers can create personalized photo gifts, wall decor, and photo books, with options for customization and personalization.
Website Usability
PrinterPix's website is easy to use and navigate, with clear product categories and search options. Customers can easily find products and customize them as needed, and can track their orders and receive updates on shipping and delivery.
Returns and Exchanges
PrinterPix has a straightforward returns and exchanges policy, allowing customers to return or exchange products within a certain timeframe. Customers should refer to the website for specific details and instructions on returns and exchanges.
Promotions and Discounts
PrinterPix offers promotions and discounts throughout the year, allowing customers to save money on their purchases. Customers can sign up for email updates to receive special offers and promotions.
Reputation
PrinterPix has a good reputation in the online printing industry, with many satisfied customers and positive reviews. Customers can trust in the quality of their products and the reliability of their service.
Payment Options
PrinterPix accepts a variety of payment options, including credit cards, PayPal, and Apple Pay. Customers can choose the payment method that works best for them.
Loyalty Programs
PrinterPix does not currently have a loyalty program, but may offer rewards or discounts to repeat customers in the future.
Customer Reviews
Customer reviews for PrinterPix are generally positive, with many customers praising the quality of their products and customer service. Some customers have reported issues with shipping and delivery, but these seem to be rare.
Community Involvement
PrinterPix does not appear to have a strong presence in the community or involvement in charitable causes, but they may partner with organizations in the future.
Shipping and Costs
PrinterPix offers fast and reliable shipping options, with costs varying depending on the product and shipping location. Customers can choose from standard or expedited shipping, with options for tracking and delivery confirmation.
Review Description: The blanket and the photo book I ordered came out beautiful. The pictures in the photo book were crisp and bright. I was worried about how it would come out. I will definitely order again
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Reviewer Name: Michelle Sheinbaum
Review Submission Date: 2022-12-31
Review Title: Frustrating experience with my photobook.
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Review Description: Sybil did a good job in handling my terrible experience.I had been trying for over a month to change this experience. Initially I wanted my photobook cover redone but a month later this wasn't critical. I had already shown everyone the vacation book.Sybil promised that my next book would be paid for by PrinterPix.
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Reviewer Name: Darrin
Review Submission Date: 2022-12-31
Review Title: Awesome experience
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Review Description: I ordered the 30X40 medium fleece blanket for my fiancé.She was absolutely thrilled and can’t stop saying how much she loves it! It is very soft and colors look amazing! The material and workmanship is high quality. She likes it so much that she thinks it’s too nice to use so she hung it on the wall! The process was a little confusing for a non techie like me but not to bad and delivery was pretty quick considering I ordered late in the Christmas rush. All in all I’m very pleased!Thank you so much!
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Reviewer Name: Megan L
Review Submission Date: 2022-12-30
Review Title: Don't recommend the metal prints
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Review Description: The printing on metal sheets was much lighter that expected and my photos lost much of their richness of color. Additionally, I chose a border for one of my pictures and it did not show up on the print at all, leaving two wide bands of what looks like empty metal area on my print. I can't recommend the metal prints from printerpix.
Review Description: Absolutely shocking company! Worst part is what’s happens is the couriers fault and still printerpix refuse to answer messages about a refund etc!Parcel stolen because it was left on our doorstep whilst we were away! Have tried to explain this but as per everyone else’s experience by the looks of it we’ve been ignored!
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Reviewer Name: Nettie Jenkins
Review Submission Date: 2022-12-29
Review Title: Disgusting customer service!
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Review Description: I ordered 15 photo calendar copies on December 17th and paid $130 for rush shipping. I gave 2 stars for the only time I received customer service assistance (on December 20th). I was guaranteed delivery by Christmas Eve. I am still waiting for the order and/or a status response. I tried this company for my annual family calendar after my usual one closed its doors. Thanks to Printerpix, this may be the last time for our family tradition. I’m so upset!!!
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Reviewer Name: Trudi Powderly
Review Submission Date: 2022-12-29
Review Title: Excellent response to my concern
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Review Description: Jennifer went above and beyond to help when my order did not arrive in time for my grandson’s visit to us in England for Christmas. She shipped a replacement free of charge to him in USA.
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Reviewer Name: Candi R
Review Submission Date: 2022-12-29
Review Title: Not high quality
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Review Description: I was disappointed at the size and the quality. Pilling and shedding and the photograph was grainy. Couldn’t give the gift.? and for the quality, it was expensive for the size.
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Reviewer Name: David McAtee
Review Submission Date: 2022-12-29
Review Title: No Customer Service AT ALL
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Review Description: It isn't that they have bad customer service, it is that they DO NOT HAVE ANY CUSTOMER SERVICE. I ordered a calendar and it came with no internal photos. Why would anyone do that?
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Reviewer Name: Winnie Lange
Review Submission Date: 2022-12-28
Review Title: Helpful agent
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Review Description: Sybil took the time to research the problem with my photo book order. She then helped me reorder the book and verified that the entire book did upload for printing. Thanks to her, we will have a great memory of our trip.