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Priory Direct is a leading online retailer specializing in E-commerce packaging, warehouse supplies, and office stationary. The company's commitment to quality products, exceptional customer service, and competitive pricing has established its reputation as a trusted and reliable supplier in the UK.
Pros and Cons
Pros:
- Wide variety of products available
- Great customer service
- Competitive pricing
- Fast shipping and delivery options
Cons:
- Limited international shipping options
- May not always have the best deal on certain products
User Experience
Priory Direct website is straightforward and easy to navigate. Customers can search for products by category, use the search bar, or browse through the extensive product catalog. The website is also responsive and works well on mobile devices.
Pricing and Value for Money
Priory Direct offers competitive pricing on most products, and customers can often find great deals through the website's promotions and discounts. Value for money is exceptional, with affordable prices, excellent quality products, and superior customer service.
Alternatives
Alternative online retailers in the UK include Packaging Supplies, Rajapack, and Kite Packaging. These retailers also offer a wide range of products and competitive pricing.
Customer Service
Priory Direct offers excellent customer service, with knowledgeable and friendly staff who are always willing to help customers with their packaging and stationary needs. The company also provides a comprehensive online resource center with product guides, instructional videos, and FAQs.
Product Quality and Selection
Priory Direct offers a wide range of high-quality products, including packaging materials, E-commerce packaging, office supplies, and warehouse equipment. The company continuously sources and tests new products to ensure they meet the needs of customers.
Website Usability
The Priory Direct website is user-friendly and easy to navigate. Customers can easily find their way around the site, and the checkout process is simple and straightforward.
Returns and Exchanges
Priory Direct offers a hassle-free returns process for any items that are faulty or not as described. Customers can return items within 14 days of delivery for a full refund.
Promotions and Discounts
Priory Direct regularly runs promotions and discounts, providing customers with excellent value for money. Customers can sign up for the company's newsletter to stay informed about new discounts and promotions.
Reputation
Priory Direct has an excellent reputation for quality products, exceptional customer service, and competitive pricing. The company has received numerous positive reviews from satisfied customers, which further reinforces its reputation as a reliable and trusted supplier.
Payment Options
Priory Direct accepts several payment options, including PayPal, credit/debit cards, and bank transfers, providing customers with a range of convenient payment options.
Loyalty Programs
Priory Direct does not currently offer a formal loyalty program. However, the company does offer promotions and discounts which provide loyal customers with fantastic value.
Customer Reviews
Priory Direct has received numerous positive customer reviews, reflecting the company's commitment to quality products and exceptional customer service. The reviews showcase that Priory Direct is a reliable and trusted supplier.
Community Involvement
Priory Direct is actively involved in the UK community, supporting various charitable causes and initiatives. The company has also taken steps to reduce its environmental impact, demonstrating a strong commitment to sustainability.
Shipping and Costs
Priory Direct offers fast and reliable shipping options, with most products delivered within two to three days. Shipping costs vary depending on the size of the order and the delivery location. Customers can view shipping costs at the checkout.
Review Description: There was a bit of a hiccup with the delivery, but thanks to Sarah for all of her help, everything was resolved within a day, and the remaining packaging arrived. I have always had an excellent experience with Priory Direct. Even on this occasion when things didn't quite go as expected, I am nothing but satisfied with their service! One of the best packaging companies I've used. I won't hesitate to continue recommending them to other small businesses.
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Reviewer Name: Emporium Admin
Review Submission Date: 2022-12-30
Review Title: no order or communication or tracking, poor
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Review Description: no next day shipping as promised tracking on website doesnt work order still hasnt arrived no communication to indicate when it might arrive
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Reviewer Name: mike henderson
Review Submission Date: 2022-12-24
Review Title: Great range
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Review Description: Great range, good prices and excellent communications throughout. There was a problem during the delivery (due to the courier, not PD) and Tyler sorted it out without any fuss or bother. Very rare to get such customer service so we'll be using again
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Reviewer Name: MRSJEANMURRAY
Review Submission Date: 2022-12-23
Review Title: Good quality product
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Review Description: Good quality product, exactly as described, quick deluvery excellent customer service. Thank you
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Reviewer Name: Fjchrisk
Review Submission Date: 2022-12-21
Review Title: Excellent sustainable products
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Review Description: I have been purchasing from Priory for some time now. I love the great range of high quality products, most of which are sustainable.
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Reviewer Name: Suzanne
Review Submission Date: 2022-12-20
Review Title: Good Service
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Review Description: I've ordered a few times from this company over the years. Always quick to deliver and no issues so far :-)
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Reviewer Name: Nigel W
Review Submission Date: 2022-12-14
Review Title: Simply excellent! We regularly order from Priory and the…
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Review Description: We regularly order from Priory and the service we receive is always excellent. When we have had any issues, the staff on the live chat have sorted everything out quickly and courteously. Most recently I had to request a change to the courier after the order had been submitted, Lauren dealt with this very promptly and proficiently for me and got back to me within minutes to confirm it had been done. Excellent work.
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Reviewer Name: Ms T Maulson
Review Submission Date: 2022-12-14
Review Title: I always use Priory Direct for my…
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Review Description: I always use Priory Direct for my packaging needs. I called and spoke to Tyler about what I thought was an incorrect delivery. Turned out I was wrong but Tyler was courteous and professional. Wonderful company and fast delivery.
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Reviewer Name: PD Bath
Review Submission Date: 2022-12-11
Review Title: This is an ethical company with great…
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Review Description: This is an ethical company with great products and a great service. I have used them before and I would definitely use them again.
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Reviewer Name: Susan Sturt
Review Submission Date: 2022-12-11
Review Title: Dispatch - lightening speed, delivered at snails
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Review Description: You dispatched the goods very quickly the same day, and they should’ve arrived the next day, but you were let down by your delivery people. We do understand that it is a very busy time of year, and it transpired that the usual delivery man for our area was having a week off, but after about 6 attempts when they said the goods were out for delivery, we gave up. They arrived the following day when the usual delivery man came back.