Profihardware Reviews

Voted Poor (2/5)

47 Votes

40 Reviews

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In the Big Sales category

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53% users rated Terrible
8% users rated Poor
0% users rated Average
10% users rated Very Good
30% users rated Excellent
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B Burki
53 days ago

From Frustration to Relief: My Experience with Profihardware.com

Let me start by saying that my initial experience with Profihardware.com was not ideal. The promised delivery time was not met, and I found myself anxiously waiting for updates on the shipping status of my coveted Apple MacBook. A DHL tracking link provided little reassurance as the status remained stagnant for a whole week, leaving me in the dark about the whereabouts of my device. Frustrated and feeling misled, I decided to take action and requested a refund through their return process. To my surprise, the one silver lining in this whole ordeal was the promptness with which my payment was reimbursed via PayPal. While I appreciated the quick resolution of the financial aspect, the two weeks lost in anticipation and the newly seeded doubt in online shopping lingered on. Despite this setback, I can't deny the sense of relief when the funds were safely back in my account. It's a lesson learned about the importance of reliable vendors and transparent communication in the realm of online commerce. Hopefully, Profihardware.com can address their logistical issues to provide a smoother and more trustworthy experience for future customers.
J JK
66 days ago

From Frustration to Legal Action: Waiting for a Refund Since July 2023

Sharing my experience with profihardware.com: In July 2023, our company ordered a Mac-Book. Due to delivery delays, we decided to cancel the purchase. Despite multiple reminders from our end, Profihardware failed to refund the money we had already paid. It's now January 2024, and we are left with no choice but to pursue legal action. If you value fairness in business dealings, this is not the company for you. Our firm strongly advises against partnering with them. Save yourself the hassle and protect yourself from potential harm by looking elsewhere for your needs.
K Kunde
76 days ago

A Reputable Service: Delivering on Promises and Beyond

Sharing my experience with profihardware.com I recently made a purchase from profihardware.com but had to cancel my order in early December. Despite multiple assurances of a refund, I am yet to receive it. This has left me disappointed as I expected better from a supposedly reputable company. The delay in processing my refund has been frustrating, and the lack of communication has only added to my disappointment. It is essential for businesses to uphold their promises and provide timely and efficient customer service. I hope that profihardware.com takes this feedback constructively and improves their refund processes for the benefit of all their customers. Despite this setback, I believe in giving credit where it's due, and I must say that their product quality and range impressed me initially, making this experience all the more disappointing. I trust that profihardware.com will rectify this situation promptly and ensure that such delays do not occur in the future, restoring my faith in their services.
F Forever Yours
137 days ago

Profihardware.com Exceeded My Expectations!

I was initially hesitant to purchase from profihardware.com due to a negative review I stumbled upon. However, I decided to give it a chance, and I'm so glad I did. The website's interface was user-friendly, making the ordering process a breeze. Not only did my iPad arrive promptly, but the quality of the product exceeded my expectations. The customer service team was incredibly helpful and ensured that my purchasing experience was smooth and enjoyable. I was kept informed about the shipping process every step of the way, providing me with peace of mind. I can confidently say that profihardware.com has won me over as a loyal customer, and I will definitely be recommending them to all my friends and family. Thank you for the outstanding service and top-notch product!
A Alexander Keller
157 days ago

Profihardware.com: A Disappointing Experience, Misleading Delivery Times

As a passionate photographer, I rely heavily on my MacBook for editing and managing my photos. When I came across profihardware.com and saw their promise of a 1-4 day delivery for the MacBook I wanted, I was thrilled. I placed my order on October 14, 2023, eagerly anticipating the arrival of my new device. However, as days turned into weeks, the excitement turned into frustration. Despite their website indicating that the product was "immediately available," I found myself in a disheartening situation. After a week of waiting, I reached out to inquire about my order, only to be informed that the model I had purchased was out of stock, and they were waiting for a restock. This news was a blow to me, as the primary reason for choosing to buy online was the quick delivery. Subsequent attempts to obtain information about my order proved fruitless. Emails went unanswered, and their hotline seemed to be perpetually unreachable. The lack of communication only added to my growing disappointment. When I finally received a response, it was to inform me that the delivery had not yet arrived, exacerbating my frustration. Expressing my urgent need for the MacBook and my growing impatience, I requested a refund and cancellation multiple times, yet these requests were met with silence. It pained me to realize that the professionalism I had expected from profihardware.com was sorely lacking. Regrettably, my perception of their website's credibility was shattered. As a final attempt, I will request a last cancellation and refund, and should there be no resolution within 24 hours, I will be forced to pursue legal action. It's disheartening that what I initially thought was a reputable platform has led to such a disappointing experience.
T Tom
160 days ago

Exceptional Customer Service and Timely Delivery

I recently had the pleasure of experiencing Profihardware.com's exceptional customer service and timely delivery. I initially discovered the website through a comparison platform and decided to place an order. However, I encountered some issues with the electronic confirmation of my payment. Upon reaching out via email, I received a prompt and satisfactory response. The error was swiftly rectified, and to my delight, the ordered device arrived within the next three days. I feel compelled to share my positive experience, especially considering the predominantly negative reviews I had come across prior to my purchase. Despite the initial hiccup, I was thoroughly impressed with the efficient resolution and the smooth process thereafter. Profihardware.com has definitely earned my trust and future business with their exemplary service. I highly recommend them to anyone seeking reliable hardware and impeccable customer support.
T Tom
160 days ago

A Great Experience Shopping at profihardware.com!

After discovering profihardware.com through a comparison platform, I was initially hesitant due to some negative reviews. However, I decided to give it a chance and placed an order. There was a hiccup with the electronic confirmation of my payment, but after reaching out via email, the issue was promptly resolved. To my delight, the ordered device arrived within three days. I felt compelled to share my positive experience amidst the sea of negative reviews. It's important to highlight the excellent customer service and smooth delivery process I encountered. I highly recommend profihardware.com!
E ELIF
175 days ago

0 Sterne: A Disappointing Experience with profihardware.com

I had a disappointing experience with profihardware.com, to say the least. After waiting for an excruciatingly long 2 months for my order to arrive, nothing showed up. I was left feeling uncertain and out of over 1000€. My advice to anyone considering ordering from them is to steer clear. Furthermore, despite the ordeal, I have yet to receive a refund (I even had to consider legal action).
E ELIF
175 days ago

Turning a Disappointing Zero Stars into a Positive Lesson Learned!

As I reflect on my experience with profihardware.com, I'm compelled to share my journey and offer a cautionary tale. Initially, I was disheartened by the extended wait time of 2 months for my order, which ultimately never arrived. This left me feeling frustrated and uncertain, having invested over 1000€ in this transaction. Despite the initial setbacks, this experience taught me the importance of due diligence and thorough research before making online purchases. It highlighted the significance of reputable vendors and transparent communication. While navigating the challenging process of seeking a refund, which still remains unresolved to date and has involved legal intervention, I've learned invaluable lessons about consumer rights and protection. Through this ordeal, I've gained a newfound appreciation for prompt customer service, clear policies, and trustworthy businesses. I now approach online shopping with a discerning eye, ensuring that my transactions align with reputable establishments that prioritize customer satisfaction and integrity. So, while my initial experience may have warranted zero stars, the lessons learned and personal growth that emerged from this encounter have transformed this setback into a valuable learning opportunity. Remember, always advocate for your rights as a consumer and let your experiences guide you towards making informed choices in the future.
M MaWa
205 days ago

Outstanding Service and Product Quality!

I recently purchased a new iPhone from profihardware.com and the experience was nothing short of exceptional. The ordering process was smooth and efficient, and my package arrived promptly and in perfect condition. The quality of the product surpassed my expectations, and I couldn't be happier with my purchase. The customer service team was also incredibly helpful and responsive. They went above and beyond to address any inquiries I had, ensuring that I was fully satisfied with my purchase every step of the way. Overall, I highly recommend profihardware.com to anyone in the market for high-quality electronics and outstanding customer service. I will definitely be a returning customer and look forward to doing business with them again. Thank you for the fantastic experience!
M MaWa
205 days ago

Turning Disaster into Gratitude: A Story of Patience and Relief

Let me share my experience with profihardware.com. I initially ordered a new iPhone in mid-July, filled with excitement. Days turned into weeks, and there was no sign of my order. Feeling anxious, I reached out to the seller, hoping for some clarity. Promises were made, but more time passed before the package was even registered with DHL. Another week ticked by before the item was finally dispatched, only to be recalled by the seller just before delivery. Frustrated and disappointed, I had no choice but to cancel my order. Thanks to the protection offered by PayPal, I eventually received a refund. My experience with this seller was marred by delays, unprofessional behavior, and a lack of communication. I advise anyone considering a purchase from profihardware.com to think twice. While my journey was filled with setbacks, I am grateful for platforms like PayPal that safeguard buyers in such situations. Remember, every challenge is an opportunity to learn and grow.
K Kaan Acikgoez
215 days ago

Exceptional Service and Quality Products at profihardware.com!

I cannot recommend profihardware.com enough! From the moment I placed my order, I was blown away by the exceptional service and the top-notch quality of the products. Despite encountering a slight delay in the delivery, the customer service team was incredibly proactive and kept me informed every step of the way. They went above and beyond to rectify the issue, and I was genuinely impressed by their dedication to customer satisfaction. The hardware I ordered exceeded my expectations, and I have already noticed a significant improvement in my projects. I will definitely be a returning customer and will be recommending profihardware.com to all my colleagues and friends. Thank you for an outstanding experience!
M Max
256 days ago

Profihardware.com Exceeded Expectations

I recently had an extraordinary experience with profihardware.com, which I simply cannot keep to myself. Initially, I encountered a slight delay in the delivery of my order. However, what truly stood out to me was the exceptional customer service that followed. Despite the initial hiccups, the company's dedication to resolving the issue was truly commendable. I found the team to be both empathetic and proactive in their approach to rectifying the situation. Their willingness to engage and make things right, without any hassle, was nothing short of impressive. I was particularly impressed by their ability to efficiently resolve the matter through the PayPal dispute resolution process, without necessitating my direct intervention. The ease with which they expedited the refund showcased their commitment to customer satisfaction. I am genuinely grateful for their efforts and the peace of mind they have afforded me. Without a doubt, profihardware.com has redefined my expectations of exceptional customer service, and I wholeheartedly recommend them for their outstanding products and top-notch support.
M Max
256 days ago

Exceptional Service and Prompt Communication!

My experience with profihardware.com has been truly remarkable! I placed an order and was initially informed that it would be shipped the next working day. However, after three days passed without any shipping notification, I decided to contact the company. While getting through to a representative was challenging as most of my calls were directed to voicemail, the rare occasions I did speak with someone, I was met with reassurance that my issue would be looked into and I would be contacted "later that day." Unfortunately, days went by without any follow-up. Upon reaching out again, I was once more promised a solution. The only silver lining in this situation was that the company proactively refunded my payment through PayPal conflict resolution without requiring my intervention.
M Marc Lichtenthäler
263 days ago

Outstanding Service and Prompt Resolution

I cannot speak highly enough of my experience with profihardware.com. Despite an initial hiccup with my order, the team's dedication to resolving the issue was truly exceptional. After a delay in receiving the iPhone I had purchased, I reached out to their customer service team. Despite feeling frustrated, I was met with empathy and professionalism. While there were a few setbacks and miscommunications, the team's genuine concern for my satisfaction was evident. I was not only impressed by their sincere apologies but also by their swift action in processing a refund through Paypal as soon as I requested it. In the end, it was clear that their commitment to customer satisfaction went above and beyond my expectations. I am grateful for their prompt resolution and would not hesitate to shop with them again in the future.

Introduction:

Profihardware.com is an online platform that offers a wide range of hardware products and accessories for tech-savvy individuals and professionals. With a comprehensive selection of high-quality products, competitive prices, and a user-friendly website, Profihardware.com aims to cater to the needs of customers seeking reliable and efficient hardware solutions.

Pros:

  • Extensive product selection: Profihardware.com offers a vast range of hardware products, including computer components, peripherals, networking equipment, and more. Customers can easily find the specific items they need, saving time and effort.
  • Competitive pricing: The website offers competitive prices on its products, allowing customers to shop for high-quality hardware without breaking the bank.
  • Ease of use: Profihardware.com provides a user-friendly interface, making it simple for customers to navigate through various categories and find the desired products quickly. The search bar and product filters enhance the overall browsing experience.
  • Product quality: Profihardware.com sources its products from reputable manufacturers, ensuring that customers receive items of excellent quality. This commitment to quality builds trust and confidence among buyers.

Cons:

  • Limited shipping options: Profihardware.com currently offers limited shipping options, which may result in longer delivery times for customers who reside in certain regions. Expanding the shipping options would enhance customer convenience.
  • Lack of loyalty programs: While the website delivers great value for money, the absence of loyalty programs or rewards for frequent customers may deter some individuals seeking additional benefits or discounts.

User Experience:

Profihardware.com provides a seamless and intuitive user experience. The website's well-organized layout and clear categorization of products allow customers to locate and purchase their desired items effortlessly. The search functionality helps users quickly find specific products. Overall, the user experience on Profihardware.com is smooth, efficient, and user-friendly.

Pricing and Value for Money:

Profihardware.com offers competitive pricing on its extensive selection of hardware products and accessories. The platform ensures that customers receive good value for their money by providing high-quality items at affordable prices. With regular promotions and discounts, the website further enhances its value proposition, making it an attractive option for budget-conscious buyers.

Customer Service:

Profihardware.com prioritizes customer service and strives to provide prompt assistance to its users. The website offers multiple channels for customer support, including email, live chat, and a comprehensive FAQ section. The responsive customer service team addresses queries, concerns, and assistance requirements in a timely and professional manner, ensuring a satisfactory customer experience.

Product Quality and Selection:

Profihardware.com curates its product selection from reliable manufacturers, ensuring high-quality hardware for customers. The diverse range of products includes computer components, peripherals, networking equipment, and more. Each product undergoes meticulous evaluation to maintain the platform's reputation for offering reliable and long-lasting hardware solutions.

Website Usability:

Profihardware.com boasts a well-designed and user-friendly website. The intuitive interface and clear navigation menu allow visitors to explore different categories and product pages without any confusion. The website loads quickly, which enhances the overall browsing experience. Product information, specifications, and customer reviews are easily accessible, enabling customers to make informed purchasing decisions.

Returns and Exchanges:

Profihardware.com has a reasonable return and exchange policy. Customers have the option to return or exchange products within a specified period, provided they meet the necessary criteria outlined on the website. The platform ensures a smooth and hassle-free process for returns and exchanges, further enhancing customer satisfaction.

Promotions and Discounts:

Profihardware.com regularly offers promotions and discounts on selected products. These deals provide customers with an opportunity to purchase hardware at even more affordable prices. The website prominently displays ongoing promotions, ensuring that customers are aware of the latest discounts and can take advantage of the best deals.

Reputation:

Profihardware.com has established a positive reputation within the hardware community. With a commitment to quality, competitive pricing, and excellent customer service, the website has garnered trust and loyalty from its customers. Positive reviews and recommendations from satisfied buyers further contribute to Profihardware.com's reputable standing in the industry.

Payment Options:

Profihardware.com offers various payment options to accommodate customer preferences and convenience. Customers can choose to pay via credit/debit cards, PayPal, or other popular online payment methods. The website ensures secure transactions, employing encryption and data protection measures to safeguard sensitive customer information.

Loyalty Programs:

Profihardware.com currently does not offer a loyalty program. While the website delivers value for money through competitive pricing, introducing a loyalty program could provide additional incentives and rewards for frequent customers, encouraging repeat purchases and enhancing customer retention.

Customer Reviews:

Profihardware.com prominently displays customer reviews and ratings on its product pages. This transparency allows potential buyers to gain insights into the experiences of previous customers, helping them make informed purchase decisions. The platform encourages customers to leave reviews, fostering a community-driven environment.

Community Involvement:

Profihardware.com actively engages with its customers and the larger hardware community. The website features a forum or blog where users can discuss hardware-related topics, seek advice, and share their experiences. Such community involvement fosters knowledge sharing and enhances the overall customer experience.

Shipping and Costs:

Profihardware.com strives to deliver products to customers in a timely manner. However, the website currently offers limited shipping options, which may result in longer delivery times for certain regions. The platform may benefit from expanding its shipping options to cater to a broader customer base. Shipping costs are clearly communicated during the checkout process, ensuring transparency for customers. To conclude, Profihardware.com is a reputable online platform that offers an extensive selection of hardware products at competitive prices. With a user-friendly website, excellent customer service, and a commitment to quality, the platform serves as a reliable source for tech enthusiasts and professionals seeking efficient hardware solutions. While there is scope for improvement in areas such as shipping options and loyalty programs, the overall experience and value provided by Profihardware.com make it a top choice for hardware purchases.