Projectrepat Reviews

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5 Reviews

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In the Big Sales category

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40% users rated Terrible
40% users rated Poor
0% users rated Average
0% users rated Very Good
20% users rated Excellent
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H Haley
44 days ago

I would give zero stars if possible

My review for projectrepat.com I would give zero stars if possible. I sent off my shirts to be made in a quilt and the quilt ended up going missing because they used USPS. They have given us no assistance in obtaining information on where it could be and have not even apologized for losing years of memories. Wish I had gone with someone local.
L Lisa Mogull
66 days ago

Beware the upsell

My review for projectrepat.com I purchased a quilt from them a few years ago. It arrived quickly and is very nice. This time, it's been 6 weeks since I sent my shirts which arrived 2 days later, but no quilt. Why? Because they couldn't upsell me to pay for "rush shipping" to get it by Christmas. I already had to pay extra for larger "panels" so the designs on my shirts wouldn't be ruined. I paid for their product, sent them my shirts and they should have returned them in a timely manner. 6 weeks (November 12, today is December 23rd) was plenty of time. My son will now be getting his gift for Valentine's Day.
D Deena Sherman
87 days ago

They earned my business a second time

My review for projectrepat.com After getting a couple quilts made a few years ago for the kids, I just sent in shirts for a large quilt for my husband. Project Repat answered my questions about repairing shirts that had ripped and their whole process is pretty clear. I love the idea of giving our T shirts with good memories and second life and look forward to another beautiful quilt!
M Marti
307 days ago

Communication is KEY!

My review for projectrepat.com Communication is KEY!! If they have to put a backer on your shirt you will get an invoice with a charge. My daughter had a hand embroidered uniform with her name on it. My son had one too. For his quilt, they sent me the charge in an invoice. For my daughter's they TOSSED the hand embroidered uniform and used the back of the uniform which was meaningless. Communication would have been really nice and I would have paid the upcharge like I did for my son's quilt!!! When I asked for the uniform front back I was told they toss the scraps. I am heartbroken. JUST COMMUNICATE and ask your clients what they would like to do!!! Cannot recommend this company due to the horrid communication.
J JP Desiderio
363 days ago

Company fails to disclose pricey…

My review for projectrepat.com Company fails to disclose pricey shipping charges to send shirts Tom them. This should be disclosed as part of the price chart when you select a size. Buyer beware!

Introduction

Project Repat is an online marketplace that offers a unique and sustainable approach to turning your old t-shirts into customized quilts. Founded in 2012, the company aims to give new life to cherished memories and reduce textile waste through its innovative business model. With a commitment to quality, convenience, and eco-friendliness, Project Repat has gained popularity among individuals looking to preserve their memories in a meaningful and creative way.

Pros and Cons

  • Pros:
    • Transforms old t-shirts into personalized quilts, providing sentimental value.
    • Offers a sustainable alternative for repurposing clothing, reducing textile waste.
    • User-friendly online platform with a simple and intuitive design.
    • Customizable options allowing customers to design their own quilts to their liking.
    • Provides a convenient and hassle-free process for ordering and shipping.
  • Cons:
    • Limited product selection, focusing solely on t-shirt quilts.
    • Can only use t-shirts as the base material for quilts, excluding other types of clothing items.
    • Pricing may be perceived as slightly higher compared to traditional quilts due to the customization process.

User Experience

Project Repat prioritizes user experience by offering a seamless and user-friendly online platform. The website is well-organized, with clear navigation menus, making it easy for customers to explore the available options and create their personalized quilts. The design is visually appealing and the ordering process is straightforward, allowing users to effortlessly customize their quilts and upload their desired t-shirt designs. Overall, the user experience is intuitive and efficient, resulting in a positive and enjoyable shopping experience.

Pricing and Value for Money

When it comes to pricing, Project Repat strives to offer competitive rates while considering the customization process involved. The cost of the quilts varies based on the size and number of t-shirts used. While some customers may perceive the pricing as slightly higher compared to traditional quilts, it is important to recognize the added value and sentimental significance of having a custom-made quilt from cherished t-shirts. The emotional value and eco-friendly nature of the product greatly contribute to the overall value for money.

Customer Service

Project Repat places great emphasis on providing exceptional customer service. Their dedicated and knowledgeable support team is readily available to assist customers throughout the entire process, from order placement to delivery. They promptly address any inquiries or concerns, ensuring a positive and personalized customer experience. This commitment to customer service sets Project Repat apart from its competitors, fostering a strong and loyal customer base.

Product Quality and Selection

Project Repat prides itself on delivering high-quality products that meet or exceed customer expectations. The quilts are expertly crafted, using precise stitching techniques to ensure durability and longevity. While the company solely focuses on t-shirt quilts, there is a wide range of design options, including multiple sizes and layout choices. Customers have the freedom to select their preferred style and customize the quilt with their desired t-shirt designs, creating a truly unique and sentimental keepsake.

Website Usability

The Project Repat website is designed with usability in mind, offering a seamless and intuitive browsing experience. The layout is clean and organized, making it easy to navigate through various sections and find the desired information. The ordering process is straightforward, with clear instructions and prompts to guide customers at each step. Additionally, the website is optimized for mobile devices, ensuring a consistent user experience across different platforms.

Returns and Exchanges

Project Repat has a comprehensive returns and exchanges policy to ensure customer satisfaction. If a customer receives a defective or incorrect item, they can contact customer support for a resolution. The company aims to address any issues promptly, either by providing a replacement or issuing a refund. However, it is important to note that due to the custom-made nature of t-shirt quilts, returns and exchanges for reasons other than defects may be limited. Customers are advised to carefully review and confirm their designs before placing an order.

Promotions and Discounts

Project Repat occasionally offers promotions and discounts to provide additional value to its customers. These discounts can range from percentage-based discounts to free shipping or complementary add-ons. Customers can stay updated on these offers by signing up for the company's newsletter or following their social media accounts. Such promotions provide opportunities for customers to save on their orders and make the experience even more rewarding.

Reputation

Project Repat has built a strong reputation within the industry and among its customers. The company's commitment to sustainability and eco-friendly practices resonates well with environmentally conscious individuals. Positive customer testimonials and reviews further attest to the company's credibility and reliability. Project Repat has also gained recognition through media coverage, highlighting their innovative approach to upcycling textiles and creating personalized quilts.

Payment Options

Project Repat offers a range of secure and convenient payment options to accommodate various customer preferences. Customers can make purchases using major credit cards, such as Visa, Mastercard, Discover, and American Express. Additionally, the website supports payment through PayPal, providing an extra layer of security and convenience for online transactions. The availability of multiple payment options ensures a seamless checkout process for customers.

Loyalty Programs

Currently, Project Repat does not have a formal loyalty program in place. However, the company values its customers and strives to provide a consistently excellent experience to foster customer loyalty. Customers who have previously made purchases or engaged with the brand may receive exclusive promotions or discounts as a token of appreciation. It is recommended to keep an eye on the company's website or subscribe to their newsletter to stay informed about any loyalty program developments.

Customer Reviews

Customer reviews play a vital role in shaping the reputation and credibility of Project Repat. The company has garnered numerous positive reviews from satisfied customers who appreciate the personalized and sentimental nature of the quilts. Customers often praise the quality of the products, attention to detail, and excellent customer service. These reviews highlight the trustworthiness and expertise of Project Repat, making it a reliable choice for those seeking a memorable and sustainable way to preserve their memories.

Community Involvement

Project Repat actively engages in community involvement initiatives, partnering with local organizations and promoting sustainability. They prioritize creating a positive impact by reducing textile waste and educating the public about the importance of upcycling. Through their actions and partnerships, they contribute to building a more conscious and environmentally friendly community.

Shipping and Costs

Project Repat offers shipping across the United States and internationally. Shipping costs are calculated based on the destination and the size of the quilt. The company strives to deliver products in a timely manner, with estimated delivery times provided during the checkout process. Additionally, Project Repat offers a rush production option for customers requiring faster delivery, albeit at an additional cost. Overall, the company ensures reliable shipping services, ensuring that customers receive their personalized quilts promptly and in excellent condition.