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55% users rated Excellent
J
Jet
Unbelievable Comfort: My Puffy Mattress Experience Shines Bright
After reading some negative reviews online, I was initially hesitant to purchase a Puffy Mattress, but I am so glad I took the leap of faith. The comfort and quality of my Puffy Mattress have completely transformed my sleep experience. From the moment I lay down, I knew this mattress was something special. Not only is the mattress incredibly supportive, but the cooling technology has helped me stay comfortable throughout the night. No more waking up in a sweat - I finally feel refreshed and well-rested every morning. The customer service at Puffy has been outstanding as well. Any questions or concerns I had were addressed promptly and professionally. It's clear that Puffy truly values their customers and goes above and beyond to ensure satisfaction. I can confidently say that my Puffy Mattress has exceeded all my expectations. If you're in the market for a new mattress, look no further than Puffy. This mattress has truly been a game-changer for me, and I couldn't be happier with my purchase. Thank you, Puffy, for giving me the gift of a restful night's sleep. D
Davaish Singh
Restful Nights Disrupted: A Tale of Mattress Woes and Customer Service Woes
In my quest for the perfect mattress, I ventured onto puffy.com filled with excitement and hope. Sadly, my journey was anything but smooth. The promised delivery of my mattress was delayed, causing disruptions to my much-needed rest. To compound matters, my order was then unceremoniously cancelled, leaving me stranded in a sea of disappointment. Desperate to salvage the situation and recapture my dreams of a good night's sleep, I attempted to reorder. However, luck was not on my side as my efforts were met with obstacles and roadblocks. The experience left me feeling frustrated and disheartened. To add insult to injury, the customer service I encountered was lacking in empathy and flexibility. Instead of providing solutions and understanding, I found myself met with indifference and rigidity. It was a stark reminder of how crucial customer service is in shaping the overall buying experience. Despite the challenges faced, I remain hopeful that my mattress woes will soon be a distant memory. While my journey on puffy.com may not have been what I initially envisioned, I choose to hold onto the belief that every cloud has a silver lining. May my next mattress purchase be smoother, cozier, and filled with the promise of truly restful nights. N
not happy
False advertisement for refund after …
My review for puffy.com False advertisement for refund after 101 day trial for pillows. In order to obtain your refund, they do not tell you that you have to show proof that you took it to a donation center with a photo copy of a receipt and send them a copy before you are reimbursed. So you do not return it to Puffy ,or a store that sells the product to be recycled. They make you go through the trouble to go to a donation center to deter you from attempting to get your refund. They should mention that in bold print after they advertise the 101 day risk free trial period . What a scam. I would hate to know what happens if your not satisfied with a mattress? R
Ramon
Restful Nights with Puffy’s Mattress!
Allow me to share my experience with Puffy's mattress. My partner and I had purchased a king-sized mattress from Puffy and unfortunately noticed a dip forming in the middle over time. This led to discomfort and back pain, despite our average weight. Concerned about the quality, we reached out to Puffy's customer service to report the issue and utilize the lifetime warranty promised upon purchase. Regrettably, our experience with the warranty service was disheartening. Despite providing clear evidence of the mattress's defect with over a 1.5-inch gap, we were informed that our claim would not be honored. This lack of accountability and commitment to their warranty policy left us disappointed, to say the least. This incident has made me pause and reconsider future purchases from Puffy. While I was initially planning to acquire another mattress for our guest bedroom, the handling of our warranty claim has raised doubts. As a consumer, loyalty is built on trust and fulfillment of promises – a principle I feel Puffy has unfortunately fallen short on in this instance. For those contemplating a mattress investment with Puffy, I urge you to take my account into consideration. Quality rest is essential, and a reliable warranty is a vital assurance to have. Make an informed decision that aligns with your expectations and values. D
David
Superb Customer Service
My review for puffy.com My delivery was urgent and Puffy customer care team handled both calls and emails on-time and woth special care to make sure I was taken care of as a customer. Well done! N
Nick
My Puffy Mattress Experience: A Lesson in Durability and Disappointment
Reflecting on my sleep journey with Puffy, I must admit that the excitement of owning a high-quality mattress turned into disappointment over time. After investing a considerable amount in a Puffy mattress, my expectation for longevity was high. However, reality struck hard after nearly three years of use; the mattress started to show significant signs of wear and tear. When I reached out to Puffy regarding their Lifetime Warranty, I encountered a roadblock. Despite the assurance of a warranty, the company requested photos of an indentation measuring more than 1 1/2 inches to process the claim. This stringent requirement left me feeling helpless, as my mattress had deteriorated uniformly rather than in a single noticeable indentation. Further investigation into Puffy's manufacturing practices revealed potential red flags. The mention of outsourcing production and the utilization of subpar materials raised concerns about the mattress's overall quality. Additionally, discovering the headquarters' location in the Middle East added another layer of complexity to my perceived trust in the brand. In conclusion, my experience with Puffy has been eye-opening. While the initial allure of comfort and support drew me in, the lack of durability and warranty support left me disillusioned. This review serves as a cautionary tale for those considering Puffy mattresses, urging them to research thoroughly and manage their expectations. B
Bruno Gotzmer
Unforgettable Journey with Puffy: A Grateful Customer’s Experience
Reflecting on my recent encounter with puffy.com, I can't help but express gratitude for the unparalleled experience I had. Although I ultimately decided not to keep the mattress, the exceptional service and seamless process left an everlasting impression on me. From start to finish, every interaction with the team exuded professionalism, transparency, and unwavering commitment to their promises. I felt valued as a customer, with each query addressed promptly and every step of the way guided with utmost clarity. The transparent communication from Puffy not only set the bar high but also instilled trust and confidence in their brand. The dedication shown by the team in ensuring customer satisfaction was truly commendable. I would like to extend my heartfelt appreciation to everyone at Puffy for creating such a memorable experience. Your exemplary service and genuine care for customers truly differentiate you in the market. Thank you for turning what could have been a simple transaction into a remarkable journey I will always cherish. Well done, Puffy! C
Carisa Beard
Restful Nights and Rapid Delivery: My Puffy Mattress Delight
As a recent customer of puffy.com, I can't contain my excitement about my new Puffy mattress. From the moment I placed my order, the lightning-fast delivery took me by surprise, exceeding all my expectations. Unwrapping it revealed a luxurious mattress that beckoned me to sink into its cloud-like comfort. The value I received was unparalleled, with a fantastic deal making this purchase even sweeter. But what truly sets Puffy apart is the unparalleled comfort it provides. The cooling technology ensures I stay at the perfect temperature all night long, while the plush surface cradles me into a state of relaxation almost instantly. Let's talk about the pillows—divine would be an understatement. They offer the same level of support and softness that complements the mattress impeccably. And the best part? This dreamy mattress is surprisingly lightweight, making moving it a breeze compared to my previous clunky bed. My new Puffy mattress has truly transformed my sleep experience, and I couldn't be happier. Thank you, Puffy, for delivering not just a mattress but a promise of blissful nights and energized mornings. M
Martha
Puffy: Making Every Night a Dream Come True!
As a satisfied customer of Puffy, I cannot help but express my utter joy and contentment with their products and exceptional customer service. While I was initially undecided about purchasing from puffy.com, the attentive and supportive customer service team promptly addressed all my concerns, guiding me through the process with patience and understanding. This thoughtful assistance truly made a difference and left a lasting impression on me. After receiving my Puffy mattress, I thought my level of satisfaction had reached its peak. Little did I know that the real game-changer was yet to arrive! The arrival of Puffy's pillows and sheets transformed my entire sleeping experience. Every night feels like a luxury hotel stay, and I find myself questioning why I hadn't invested in these incredible products sooner. The quality of Puffy's offerings is unmatched, and their dedication to customer satisfaction is truly commendable. I am now a loyal advocate for Puffy, recommending their products to anyone in search of the perfect night's sleep. Thank you, Puffy, for making every night a dream come true! N
Nancy F
Restful Nights with Puffy: A Sleep Story
Discovering the perfect mattress is like finding a hidden treasure, and Puffy.com turned out to be my golden ticket to dreamland. Countless hours of research and comparison led me to Puffy, touted as one of the best mattresses in the industry. What truly set them apart for me was their commitment to American-made quality, a non-negotiable aspect for my purchase. The Puffy Lux Hybrid Mattress, known for its Medium/Firm rating, initially seemed like a slightly firm choice for my liking. However, my quest for the ultimate sleep experience didn't end there. I decided to enhance my slumber sanctuary by incorporating a soft Puffy Mattress topper, and the magic truly unfolded. The combination of the two created a blissful cocoon of comfort, tailored just for me. While the product itself exceeded my expectations, I was equally impressed by the stellar customer service provided by Puffy. Prompt responses and genuine care made the entire experience seamless and reassuring. Knowing that support was just a message away added an extra layer of trust and satisfaction to my purchase. Thanks to Puffy, I am now a happy sleeper, basking in the serenity of restful nights and rejuvenated mornings. My sleep story has been transformed, and I owe it all to the superior quality and exceptional service of Puffy.com. D
Dane E
Unmatched Quality and Stellar Customer Service Await at puffy.com
When it comes to finding top-notch products and exceptional customer service, look no further than Puffy. My experience with Puffy has been nothing short of phenomenal. From their mattresses to pillows, blankets, rugs, and mattress protectors, every item exudes quality and comfort. The peaceful nights of sleep I've enjoyed are a testament to the superior craftsmanship of their products. What truly sets Puffy apart, however, is their customer service team. I was blown away by their friendliness, efficiency, and unwavering willingness to assist. I reached out for help on a Sunday, which also happened to be New Year's Day – a holiday. To my disbelief, within a mere 5 minutes of sending an email, my issue was promptly resolved. Yes, that's right, 5 minutes on a holiday! The level of dedication and support demonstrated by Puffy's customer service team is nothing short of incredible. My heartfelt thanks go out to Puffy for consistently delivering first-class products and unparalleled customer service. If you're looking for an extraordinary shopping experience, Puffy is the way to go. W
Wes Hill
Transforming Lives, One Night at a Time: My Puffy Mattress Review
From the moment I discovered Puffy.com, my perception of a good night's sleep has been forever changed. As I eagerly shared my experience with numerous friends who eventually joined the Puffy family, I realized that this mattress is not just a purchase; it's a life-changing investment. The unparalleled comfort of my Puffy mattress has transformed my nights. The feeling of serenity and relaxation it provides is so profound that I find myself waking up in the same position I fell asleep in, a testament to the deep and uninterrupted slumber it offers. Not only has it alleviated the soreness in my back, but it has also brought relief to my wife's neuropathy, making each morning a fresh and pain-free start. Being proud Puffy owners, we passionately recommend this mattress to anyone seeking a rejuvenating and restorative sleep experience. Thank you, Puffy, for revolutionizing our nights and enhancing our overall well-being. K
Kevin McDunn
Puffy has an amazing guarantee and return policy
My review for puffy.com Puffy has an amazing guarantee and return policy. The product seemed really good, however, we had hoped that the mattress and adjustable base would address certain sleep issues. Unfortunately our particular issues did not improve, but this is not due to Puffy. Nonetheless, they quickly arranged a pick up to take the mattress and adjustable base away for donation. It was truly white glove service. Puffy has been exceptional throughout the whole process. W
Weary Traveler
From Skeptic to Believer: Puffy’s Lux Hybrid Won Me Over!
Embarking on our first journey into the world of box mattresses, we were met with exceptional service and comfort at Puffy. The Puffy Lux Hybrid exceeded our expectations, providing unparalleled comfort and quality. Every interaction with the team was a delight, showcasing professionalism and friendliness in equal measure. Despite a small misunderstanding with our order, the representative handled the situation with grace and efficiency, turning what could have been a negative experience into a positive one. The fact that the product is made and supported in the US added an extra layer of reassurance and pride in our purchase. Overall, our experience with Puffy has transformed us from skeptics to believers in the power of outstanding products and customer service. Thank you, Puffy, for making our mattress buying experience a truly memorable and enjoyable one! P
Paul Onderdonk
A Comfort Revelation: Puffy’s Support Shines Through
When we first delved into the world of Puffy's mattress topper, we were met with pure delight. The cloud-like plushness enveloped us in a dreamy embrace, promising nights of unparalleled comfort. However, as the days passed, a silent adversary emerged – my wife's nagging low back pain. Despite our initial reluctance, we persisted, hoping for a miraculous turnaround. Alas, relief remained elusive, and we faced the hard truth that the topper, while heavenly soft, was not suited for our needs. At over 220lbs, I learned the invaluable lesson that plushness may not always be the answer, especially when firmer support beckons. Taking a deep breath, I reached out to Puffy's customer support, bracing for the arduous ordeal of a refund process. To my surprise and gratitude, a beacon of empathy and understanding greeted me. The team's seamless guidance and unwavering support in initiating the refund affirmed their dedication to customer satisfaction. While bidding farewell to our beloved yet ill-fitting topper tugged at our hearts, Puffy's grace and professionalism illuminated our path forward. The journey, though brief, was a testament to the brand's commitment to excellence and integrity. As we seek solace on a firmer sleep surface, we carry with us the fond memories of Puffy's unparalleled service and the invaluable lesson in choosing the right support for peaceful slumbers.
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