Users Voice for Pure-beauty

5% users rated Terrible
2% users rated Poor
0% users rated Average
5% users rated Very Good
88% users rated Excellent
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Pure-beauty Overall rating
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Review article published on: 05 Sep 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 4 1 4.3 4.2 1
Nov 2022 4.4 4.2 1 2.4 2.8 5
Dec 2022 5 5 5 5 5 5
Jan 2023 5 5 1.5 1.7 3.4 2
Mar 2023 5 4.1 5 5 5 1
Line Chart for Rating of peer stores

pure-beauty.co.uk

pureformulas.com

paypal.com

lookfantastic.com

fragrancex.com

amiclubwear.com

Detailed Pure-beauty Review by

Introduction

Pure-Beauty is a UK-based online retailer that specializes in providing high-quality, natural beauty products. The company focuses on providing products that are free from harsh chemicals and additives, and that are cruelty-free. With a wide selection of products that includes skincare, haircare, makeup, and fragrances, Pure-Beauty is dedicated to helping customers look and feel their best.

Pros and Cons

Pros: - Wide selection of natural, cruelty-free beauty products - Competitive prices - User-friendly website - Free shipping on orders over £30 - Loyalty program Cons: - Limited selection of some product lines - Some products are on the pricier side compared to other online retailers

User Experience

Navigating the Pure-Beauty website is simple and intuitive. Products are organized by category, making it easy to find what you're looking for. The website also features detailed product descriptions and customer reviews, which provide additional information about each product.

Pricing and Value for Money

Pure-Beauty's prices are competitive, and the company frequently offers promotions and discounts. In addition, the website features a "Sale" section, which offers a range of discounted products. Overall, customers can expect to get good value for their money when shopping at Pure-Beauty.

Alternatives

Some alternative online retailers for natural and organic beauty products include The Detox Market, Credo Beauty, and Follain.

Customer Service

Pure-Beauty has a dedicated customer service team that is available to answer any questions or concerns customers may have. The company also offers a 30-day return policy for unused and unopened products.

Product Quality and Selection

Pure-Beauty's products are of high quality and are sourced from reputable brands. The company's focus on natural and cruelty-free products means that customers can feel good about the products they're using. However, some product lines have a limited selection.

Website Usability

The Pure-Beauty website is user-friendly and easy to navigate. The website features a simple layout and clear product descriptions, making it easy for customers to find what they're looking for.

Returns and Exchanges

Pure-Beauty offers a 30-day return policy for unused and unopened products. Customers must contact the company's customer service team to initiate a return.

Promotions and Discounts

Pure-Beauty frequently offers promotions and discounts on their products. Customers can stay up-to-date on the latest promotions by subscribing to the company's newsletter.

Reputation

Pure-Beauty has a strong reputation for providing high-quality, natural beauty products. The company is committed to providing products that are free from harsh chemicals and additives, and that are cruelty-free.

Payment Options

Pure-Beauty accepts payment via major credit cards and PayPal.

Loyalty Programs

Pure-Beauty offers a loyalty program that allows customers to earn points for every purchase they make. Points can be redeemed for discounts on future purchases.

Customer Reviews

Customer reviews on the Pure-Beauty website are generally positive. Customers appreciate the company's commitment to natural and cruelty-free products, as well as their competitive prices and user-friendly website.

Community Involvement

Pure-Beauty is committed to promoting sustainability and ethical practices in the beauty industry. The company partners with various organizations to promote these values.

Shipping and Costs

Pure-Beauty offers free standard shipping on orders over £30. For orders under £30, shipping costs vary depending on the size and weight of the order. The company also offers international shipping at an additional cost.

Pure-beauty Recent User Reviews

User Rating

5 stars

26

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Reviewer Name: Hilary Clark

Review Submission Date: 2022-12-20

Review Title: The best brands, the best prices and the best service!
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Review Description: I have been buying Dermalogica (and occasionally Aromatherapy Associates and REN products) from Pure Beauty for at least ten years. They offer the best brands at the most competitive prices and the service is second to none: it is a pleasure these days to receive a quick, personal and friendly reply to a query. The company is also extraordinarily generous with gifts, samples and discounts. Warmly recommend.

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Reviewer Name: bubulina gospodina

Review Submission Date: 2022-12-07

Review Title: Excellent
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Review Description: This is the second time I ordered from Pure Beauty.I highly recommend purchasing from them.I also had a couple of questions regarding avdise on the skincare that I have ordered and the customer service was really kind and helped me.I will definitely order from you again.Thank you?

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Reviewer Name: Gayatri Kaul

Review Submission Date: 2022-08-07

Review Title: Great service!
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Review Description: I needed my creams before going on holiday and the staff at Pure Beauty were professional and went above and beyond to make sure it arrived on time. Thank you so much! I will be continue to order from them in future.

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Reviewer Name: CMcI

Review Submission Date: 2022-06-27

Review Title: Excellent Purchase - As Always
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Review Description: I’m a regular purchaser from Pure Beauty and I cannot fault them in anyway! Excellent communication throughout the entire shopping process; genuine products and better still - totally sustainable packaging and freebies Would recommend Pure Beauty to anyone and everyone Cx

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Reviewer Name: marianne

Review Submission Date: 2022-06-25

Review Title: Great products but delivery is slow and…
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Review Description: Great products but delivery is slow and unreliable

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Reviewer Name: Liz Hancock

Review Submission Date: 2022-03-18

Review Title: Excellent customer service
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Review Description: This was my first time ordering from this company. I hadn't heard anything about despatch so I emailed. My email was answered immediately and we found that the despatch email had gone into my junk folder. I was impressed by the quick response I got. The goods arrived that day too so I will have no problem ordering again. Some companies you order from are hard to contact. Pure Beauty are not so 10 out of 10 for good customer service

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Reviewer Name: Eris Neville Ross

Review Submission Date: 2021-10-18

Review Title: I felt so welcome and I love my new…
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Review Description: I felt so welcome and I love my new haircut they know how to cut hair and I have already told some of my friends

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Reviewer Name: Jill

Review Submission Date: 2021-10-12

Review Title: Sorted
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Review Description: Had a problem - they have sorted it

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Reviewer Name: Mary Patterson

Review Submission Date: 2021-09-13

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Review Description: Removedxxxxxxxx

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Reviewer Name: Yvonne

Review Submission Date: 2021-08-15

Review Title: Reliable Service
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Review Description: I am a regular customer. Since purchasing goods from Pure Beauty they always arrive packaged securely and with agreed timescales. When arriving at the checkout you are provided with the opportunity to order free samples which is a great way to test new products without paying costly prices. Thank you Pure Beauty for your service.