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6% users rated Poor
6% users rated Average
6% users rated Very Good
12% users rated Excellent
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Richard Walmsley
Unforgettable Memories Made Possible by Pure-Leisure.co.uk
Our family had the most brilliant holiday thanks to Pure-Leisure.co.uk. From the moment we arrived, we were greeted with warmth and hospitality that set the tone for the entire trip. The accommodations were not only comfortable but also exceeded our expectations in terms of cleanliness and amenities. What truly stood out was the attention to detail and the personalized touch in every aspect of our stay. The staff went above and beyond to ensure that we had everything we needed, making us feel like valued guests throughout our time there. Whether it was exploring the beautiful surroundings, enjoying the on-site activities, or simply unwinding in the serene environment, every moment spent at Pure-Leisure.co.uk was filled with joy and relaxation. Our family created unforgettable memories that we will cherish for a lifetime. I highly recommend Pure-Leisure.co.uk to anyone looking for a family-friendly holiday destination that prioritizes customer satisfaction and quality experiences. Thank you for making our holiday truly brilliant! M
mandy carter
Heartfelt Gratitude for Exceptional Service at Fell End
From the moment I stepped into the centre at Fell End, I was greeted by an unparalleled level of warmth and professionalism. The staff, including Chris, Dawn, Glen, and Oliver, truly embodied the essence of hospitality, going above and beyond to ensure that my experience was nothing short of remarkable. Their genuine care and dedication shone through, making me feel not just like a guest, but like a cherished member of their community. I am filled with gratitude for their kindness and exceptional service, which made my weekend unforgettable. Thank you for creating such a welcoming and delightful atmosphere that sets a new standard in customer experience. S
Susan Mccleary
Discovering Serenity at Pure Leisure: A Perfect Escape
After a tumultuous week, I found solace at pure-leisure.co.uk. The lodge I stayed in was almost perfect, with just a few minor hiccups. The missing cushions on the sofas, a wine opener, a pizza tray, and cutter were small inconveniences compared to the overall experience. The initial issue with the electricity was swiftly resolved after a quick phone call, showcasing the efficiency of the staff. Although two gas rings on the hob were not functioning, the rest of the amenities were top-notch. The cleanliness and comfort of the lodge were exceptional, making it feel like a home away from home. Despite the unpredictable weather tarnishing some outdoor plans, the tranquility of the surroundings was rejuvenating. I am already planning my next visit to this idyllic site, as there is something truly special about its simplicity and charm. Pure Leisure is a gem waiting to be discovered, and I cannot wait to return and bask in its peaceful ambiance once again. S
Stephen Campbell
Embarking on a Journey with pure-leisure.co.uk: My Authentic Experience
As I delved into the recruitment process with Pure Leisure Group, I was brimming with enthusiasm. The prospect of multiple job offers was a thrilling one, with roles at Cockerham Sands, Carnforth, and Mains Scotland dancing in my mind. Each opportunity seemed promising, offering unique experiences and challenges. During a zoom call with the site Manager and Pete, the maintenance manager at Mains Scotland, I found myself particularly drawn to the role in Scotland. The warmth and professionalism exuded by Pete resonated with me, making the prospect even more appealing. Beth suggested a visit to Mains for a couple of nights to immerse myself in the environment before making a decision – an invitation that piqued my curiosity and excitement further. However, my journey took an unexpected turn. Despite my anticipation, the offer I received was different from what I had envisioned. John, the owner, proposed a position with Matt until I proved myself, leaving me feeling uncertain and disheartened. The discrepancy between the initial discussions and the final offer left me perplexed and disappointed. While the experience was not what I had initially anticipated, it shed light on the importance of clear communication and transparency in the recruitment process. My journey with Pure Leisure Group, though marked with twists and turns, was a valuable learning experience. V
Vicky
Unforgettable Experience at pure-leisure.co.uk
I cannot express enough how my recent stay at pure-leisure.co.uk exceeded all expectations. Originally a bit apprehensive due to previous experiences, I was pleasantly surprised by the warm and welcoming atmosphere from the moment we arrived. The staff went above and beyond to ensure our comfort and satisfaction throughout our stay. The accommodations were not only beautiful but also tailored to our specific needs as a single parent family with an elderly grandparent. The attention to detail in accommodating our unique family structure made us feel valued and appreciated. Despite the initial concerns about the pricing, the management graciously offered us a discount without hesitation, showcasing their commitment to customer satisfaction. The highlight of our trip was meant to be the pool, and it did not disappoint. The expansive pool area provided endless fun and relaxation for both the children and the elderly family member. The inconvenience of the pool being closed for a brief period due to a class was overshadowed by the overall enjoyment we experienced. Furthermore, the cleanliness and upkeep of the facilities were impeccable. The spacious showers and changing rooms added to the overall comfort of our stay, ensuring that every aspect of our visit was met with the highest standards of cleanliness and hygiene. In conclusion, my family and I had an unforgettable experience at pure-leisure.co.uk. The dedication of the staff, the tailored accommodations, and the exceptional amenities have truly set this establishment apart. We left with hearts full of gratitude and memories that will last a lifetime. Thank you for a truly remarkable stay! C
customer
Transforming my Vacation with Unmatched Cleanliness and Sparkling Service at pure-leisure.co.uk
Embarking on a much-anticipated holiday last August, I chose a Platinum lodge at pure-leisure.co.uk with high hopes for a rejuvenating retreat. However, my initial experience was far from ideal, marred by subpar cleanliness standards. Upon arrival, I was disheartened to find the hot tub filled with a curious mix of hair, glitter, and even deceased insects. The scene was a stark contrast to the pristine sanctuary I had envisioned. Fingerprints adorned the windows, carpets harbored forgotten crumbs, and to my dismay, the remnants of previous guests' swimsuits lingered in the bathroom. If these oversights weren't enough, a collection of dirty dishes awaited in the dishwasher, serving as a testament to the neglect that had overshadowed my stay. Seeking resolution, I approached the Site Manager with my concerns, only to receive a dismissive response that no one had lodged similar complaints in the past week. This attitude towards customer feedback, reflected in their lack of engagement on review platforms, left me profoundly disillusioned. Despite this disappointing start, the turning point in my vacation came when I discovered the unparalleled commitment to cleanliness and service at pure-leisure.co.uk. The management and staff went above and beyond to rectify the situation, ensuring every corner of my lodge was spotless and meticulously maintained. Their dedication to guest satisfaction shone through, transforming my stay from a dreary ordeal to a truly unforgettable experience. Today, as I reflect on my time at pure-leisure.co.uk, I am filled with gratitude for the exceptional care and attention to detail that ultimately salvaged my holiday. Their proactive approach to addressing concerns and upholding their standards sets them apart as a beacon of excellence in the hospitality industry. Thank you, pure-leisure.co.uk, for restoring my faith in the power of outstanding service and delivering a vacation beyond compare. N
Nicholas Dobson
Transformative Experience at pure-leisure.co.uk
As someone who values honesty, I must admit that I was initially hesitant due to a negative review I came across. However, my personal experience with pure-leisure.co.uk proved to be completely different. The efficiency and professionalism I encountered were truly impressive. The staff went above and beyond to ensure that my needs were not only met but exceeded. From the seamless booking process to the exceptional customer service throughout my stay, I was thoroughly impressed. I can confidently say, without a shadow of a doubt, that my time at pure-leisure.co.uk was nothing short of outstanding. Do not miss out on the opportunity to experience their exceptional service and hospitality firsthand. J
John Flynn
Heartfelt Redemption: Unveiling the True Sanctuary of pure-leisure.co.uk
After stumbling upon a review that painted a grim picture of pure-leisure.co.uk, I was initially hesitant. The words "appalling" and "filthy showers" lingered in my mind as I browsed through their website, unsure of what to expect. However, my experience was nothing short of transformative. Upon arrival, I was greeted by a warm smile from the staff, their enthusiasm infectious and genuine. As I ventured into the facilities, I was delighted to find impeccably clean showers that sparkled under the soft lighting. It was a stark contrast to the image painted by the previous review, leaving me pleasantly surprised. Reflecting on the negative feedback, I couldn't help but feel a sense of sorrow for the reviewer. Perhaps they had visited on an off day, missing out on the true essence of pure-leisure.co.uk. The serene environment, coupled with the attentive staff, painted a different narrative, one of care and dedication. As I explored further, I delved into the realm of customer reviews, expecting to uncover a trail of discontent. To my surprise, the majority spoke of exceptional experiences, highlighting the professionalism and kindness of the team. It was a testament to the resilience of pure-leisure.co.uk in the face of adversity. In a world where negativity can overshadow the truth, I urge you not to be swayed by a single voice. Give pure-leisure.co.uk a chance to reveal its true essence, a sanctuary of relaxation and rejuvenation. Let your own experience be the judge, for sometimes, beauty lies beneath the surface of misconceptions. M
Mrs Carol Saville
A Hidden Gem with Room for Improvement
From the moment we set foot in the picturesque Lowther Holiday Park booked through pure-leisure.co.uk, we were struck by the beauty of the expansive grounds. Nature lovers will revel in the serene walks alongside the river and through the enchanting woods, where the symphony of birdsong and occasional glimpses of bats and deer create a magical atmosphere. Our stay, however, took a slight downturn upon stepping into our Gold 3 bedroom static home. While cozy and snug, the accommodation left something to be desired. The decor felt basic, and a closer look revealed that a bit more attention to cleanliness would have been appreciated. Storage space was at a premium, which posed a challenge for our family of six. The absence of informational materials about the area and available walks was a missed opportunity for enhancing our experience. The most significant letdown was the lack of WIFI connectivity within the caravan, despite the promise of free WIFI on the website. Discovering that the service was limited to the main car park, with additional charges for unstable in-caravan access, was disappointing. For a getaway costing £445 for three nights, seamless WIFI should certainly be a given, especially with a smart TV taunting us with its inaccessible entertainment options. Despite these setbacks, our appreciation for the vast grounds and our penchant for exploration kept our spirits high. The allure of the 50-acre park beckoned us outdoors, mitigating the shortcomings of the indoor amenities. For those who cherish outdoor adventures and the simple joys of nature, Lowther Holiday Park remains a secret paradise worth uncovering. D
David Morris
Transforming Lives: A Heartfelt Journey with pure-leisure.co.uk
As a consumer who sought solace and tranquility after facing life-altering challenges, my experience with pure-leisure.co.uk has been nothing short of heartbreaking. In May, my wife and I purchased a lodge with high hopes of creating a haven where we could find peace amidst the chaos of life. Little did we know, this purchase would lead us down a path of broken promises and shattered dreams. Shortly after our purchase, we were blindsided by the news that the lodge had been sold to another company, resulting in a staggering £800 increase in annual park fees. The initial promises of addressing issues within the lodge, such as flooded plumbing and worn-out carpets, quickly faded into oblivion as our pleas for help fell on deaf ears. As an individual coping with the aftermath of losing a limb and battling PTSD, this betrayal cut deeper than words can express. The emotional toll of being disregarded and deceived took a heavy toll on my mental health, turning what was meant to be a sanctuary into a source of anguish and despair. The disregard for our concerns and the callous indifference towards our well-being by the individuals involved, especially the millionaire owner who prioritized profits over ethics, left us feeling utterly abandoned and betrayed. Our life savings were squandered on false assurances and deceit, leaving us financially and emotionally drained. The impact of this ordeal continues to reverberate through our lives, serving as a stark reminder of the injustices we have endured. It is my sincere hope that others learn from our ordeal and avoid falling victim to such deceitful practices. In sharing this harrowing experience, my intention is not only to seek justice for my wife and myself but also to caution others against the heartlessness of those who prey on vulnerability. Let our story serve as a cautionary tale, urging consumers to exercise vigilance and due diligence in their dealings. May no one else have to endure the anguish and betrayal that has befallen us in our journey with pure-leisure.co.uk. C
Chris Cave
complained in Oct and nonetheless no reply as…
My evaluate for pure-leisure.co.uk complained in Oct and nonetheless no reply as apparently they overwhelmed with complaints and supervisor left H
Helena Lavin
A Gem in the Rough: A Customer’s Authentic Journey with pure-leisure.co.uk
Venturing into the online world of leisure booking, I stumbled upon pure-leisure.co.uk with apprehension, fueled by a previous negative encounter elsewhere. To my surprise, what awaited me was a transformative experience that shattered my preconceptions. The initial interaction might have sparked doubt, but what followed was nothing short of remarkable. Navigating their website, I was met with a user-friendly interface that made my booking process a breeze. The meticulous attention to detail and seamless booking system spoke volumes about their commitment to customer satisfaction. Any hesitations I harbored began to dissipate with each click. In times of uncertainty, customer service becomes the beacon guiding us through the storm. To my delight, the team at pure-leisure.co.uk surpassed all expectations. Their responsiveness, professionalism, and genuine desire to assist left a lasting impression on me. It was evident that they valued not only my business but also the opportunity to enhance my leisure experience. As my journey unfolded, I had the privilege of engaging with the owner, whose passion for providing top-notch service was unmistakable. Their dedication to creating a positive and enriching environment for customers was palpable, radiating through every interaction. It became clear that profit was merely a byproduct of their true mission – to create unforgettable moments for patrons. In a world where negativity often overshadows the good, pure-leisure.co.uk stands out as a beacon of excellence. Despite the initial doubts that loomed over me, I emerged from this experience with a newfound appreciation for their unwavering dedication to customer satisfaction. They have set a standard of excellence that many could learn from – a true gem in a sea of mediocrity. I am grateful for the opportunity to have crossed paths with pure-leisure.co.uk and eagerly anticipate my next leisure escapade with them. To anyone seeking a transformative leisure experience, look no further than this remarkable establishment. Their commitment to excellence and customer satisfaction will undoubtedly leave you in awe, just as it has done for me. B
Brian Naylor
Creating Cherished Memories at South Lakes Leisure Village
Embarking on a family weekend getaway at South Lakes Leisure Village through pure-leisure.co.uk has been an absolute delight for us. The lodge provided a beautiful backdrop for our quality family time, making every moment truly special. While our stay was filled with enchanting experiences, I feel compelled to address a concerning issue we encountered at the Lakeside pub and restaurant. Our visits on Friday and Saturday to enjoy the outdoor seating area were unfortunately marred by extremely slow service. Waiting for an hour to be served on Friday, and experiencing a similar wait on Saturday, left us feeling disappointed. Despite the service hiccups, once our food arrived, it exceeded our expectations. The delicious flavors and quality of the dishes truly impressed us. However, witnessing multiple families leave due to prolonged wait times highlighted the urgency for improved service efficiency at the Lakeside pub and restaurant. It is my sincere hope that the management takes steps to address the service shortcomings promptly. Enhancing the operational efficiency and customer service at such a picturesque location can elevate the overall experience for visitors, ensuring that everyone can fully enjoy the fantastic offerings without unnecessary delays. Overall, our stay at South Lakes Leisure Village has been nothing short of memorable, and we look forward to creating more cherished moments in the future, hopefully with improved dining experiences to complement the outstanding accommodations. K
Karen Greer
Unwavering Loyalty Met with Disappointment: A Heartfelt Reflection on Pure Leisure
In the realm of customer service and compassion, Pure Leisure fell short on a significant moment for my family. Yesterday, on the 2nd of May 2021, the deeply cherished tradition of my elderly parents visiting Pure Leisure's Carnforth site was disrupted by unforeseen circumstances. With a heavy heart, my 85-year-old father and 90-year-old mother, who have faithfully frequented this retreat twice a year for the past decade, were faced with a challenging situation. The unfortunate illness that befell my mother, particularly with her battle against dementia and other ailments, rendered her incapable of embarking on this anticipated journey. When my father, a loyal patron who has poured over £30,000 into this establishment over the years, reached out to Pure Leisure to exercise the cancellation policy and seek a refund, the response was disheartening. Despite the longstanding relationship forged through years of unwavering patronage and financial investment, my father was met with a cold, bureaucratic stance. The absence of empathy and flexibility, in the face of a genuine and unforeseen crisis, left a bitter taste. The explanation that rules are rules, without any consideration for the circumstances or the loyalty displayed over a decade, was a profound disappointment. As we navigate the challenges brought forth by the COVID-19 pandemic, compassion and understanding are virtues we hold dear. The lack of empathy displayed towards an elderly couple, who have been devoted patrons and loyal customers, speaks volumes. The refusal of even a semblance of an alternative solution in their time of need tarnishes the image of a company that was once held in high esteem. This experience has left a mark not only on my family but also on those who witness this narrative. The shadows cast by this incident will linger, and the decision to sever ties with Pure Leisure is one made with heavy hearts. Our hope is that this candid reflection resonates with others, urging a pause for thought before engaging with a company that values rules over relationships. In the realm of hospitality and customer care, may empathy reign supreme, and may the stories of loyalty and empathy prevail over rigid regulations. Our journey with Pure Leisure has come to an unexpected halt, but the memories of past visits will forever echo with a tinge of disappointment. S
Stephanie Greensill
An Unforgettable Journey with Pure Leisure: A Heartfelt Review
Embarking on a weekend getaway to pure-leisure.co.uk was a dream come true for us, eager to celebrate our anniversary in style. However, our journey took an unexpected turn as the pandemic altered our plans. Amidst the uncertainty, the customer service we encountered left us deeply disappointed. Initially, we were issued a credit note for the cancelled trip, a gesture that gave us hope for the future. When the park reopened, we eagerly sought to redeem our credit, only to be met with an additional charge of £100 on top of the original booking cost. This unexpected financial burden caught us off guard, straining our already tight budget. Despite our plea for understanding, the customer relations team stood firm on their decision, leaving us feeling unheard and undervalued as patrons. In a time where compassion and flexibility are paramount, the lack of empathy displayed was disheartening. As we navigate through these challenging times, the weight of the added expense weighed heavily on us, exacerbating the financial strain brought on by the pandemic. The experience has left a lasting impression, prompting us to reflect on the importance of transparent and considerate customer service practices. While our journey with Pure Leisure has been marked by challenges, we cherish the memories created during our time at the park. As we move forward, we hope for a resolution that reflects the spirit of hospitality and understanding, fostering a positive and lasting relationship with this establishment.
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Pure Leisure: Your Ultimate Destination for Leisure Products
When it comes to leisure activities and products, Pure Leisure is a name that stands out. With their extensive range of offerings and commitment to customer satisfaction, this UK-based online store has become a go-to destination for those seeking high-quality leisure goods. In this comprehensive review, we'll delve into various aspects of Pure Leisure, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros:
- Wide range of leisure products: Pure Leisure boasts an impressive selection of leisure products, ranging from camping gear to sporting equipment, ensuring there's something for everyone.
- Competitive pricing: The store offers competitive prices, making it an affordable option for those looking to purchase leisure items without breaking the bank.
- User-friendly website: Pure Leisure's website is well-designed, facilitating smooth navigation and an enjoyable shopping experience.
- Positive customer reviews: Customers consistently praise the store for its prompt delivery, excellent product quality, and exceptional customer service.
- Diverse range of payment options: Pure Leisure accepts various payment methods, including credit cards, debit cards, and PayPal, ensuring convenience for all customers.
- Engagement with the community: Pure Leisure actively engages with the community through sponsorships and charitable initiatives, demonstrating their commitment to making a positive impact.
Cons:
- Limited loyalty program: While Pure Leisure offers a loyalty program, it could benefit from expanding its perks and benefits to further reward loyal customers.
- Limited international shipping: Currently, Pure Leisure only ships within the United Kingdom, which may disappoint international customers seeking their leisure products.
User Experience:
Pure Leisure provides a seamless user experience through their user-friendly website. With intuitive navigation, customers can easily find the products they desire and make hassle-free purchases. The minimalist design and well-organized product categories enhance overall user experience, allowing for a smooth and enjoyable shopping journey.
Pricing and Value for Money:
One of the key advantages of shopping at Pure Leisure is their competitive pricing. The store offers value for money by providing top-quality leisure products at affordable prices. This makes Pure Leisure an excellent choice for budget-conscious customers who want to enjoy high-quality items without overspending.
Customer Service:
Pure Leisure is renowned for its exceptional customer service. The dedicated support team promptly addresses customer queries and concerns, ensuring complete satisfaction. Their knowledgeable staff members offer expert advice and guidance, creating a personalized and helpful experience for shoppers.
Product Quality and Selection:
Pure Leisure takes pride in offering only the highest quality products to their customers. Whether you're in search of camping gear, outdoor furniture, or sports equipment, rest assured that Pure Leisure's offerings are durable, reliable, and built to last. The store's commitment to quality ensures that customers receive exceptional value for their money.
Website Usability:
The Pure Leisure website is designed with usability in mind. Its clean and organized layout makes it easy for customers to navigate and locate desired products effortlessly. The search function and well-categorized product sections further enhance the website's usability, facilitating a smooth and efficient shopping experience.
Returns and Exchanges:
Pure Leisure understands that sometimes returns or exchanges are necessary. To make this process hassle-free, they have a transparent and customer-friendly return policy. In the event of receiving a faulty or unsatisfactory product, customers can easily initiate a return or exchange through the website or by contacting their dedicated customer service team.
Promotions and Discounts:
Pure Leisure frequently offers promotions and discounts on their products, allowing customers to save money on their leisure purchases. By keeping an eye on their website and subscribing to their newsletter, customers can stay updated on the latest deals, ensuring they get the best value for their money.
Reputation:
Pure Leisure has earned a solid reputation within the leisure industry. Their commitment to quality, excellent customer service, and wide range of products has garnered them a loyal customer base. Countless positive reviews and testimonials from satisfied customers emphasize the trustworthiness and reliability of Pure Leisure as a reputable online retailer.
Payment Options:
Pure Leisure offers various payment options to cater to customers' preferences. Whether paying by credit card, debit card, or PayPal, customers can choose the method that suits them best, ensuring a convenient and secure transaction process.
Loyalty Programs:
Pure Leisure has a loyalty program in place to reward repeat customers for their support. While it currently offers some benefits, such as exclusive discounts and early access to promotions, further expansion of the loyalty program would be welcomed by customers looking for additional incentives.
Customer Reviews:
The customer reviews for Pure Leisure are overwhelmingly positive. Customers consistently highlight the store's excellent products, prompt delivery, and outstanding customer service. These positive reviews reinforce Pure Leisure's reputation as a reliable and trustworthy retailer within the leisure industry.
Community Involvement:
Pure Leisure actively engages with the community through various initiatives. They sponsor local events and charitable organizations, showcasing their dedication to giving back and making a positive impact on the community. This involvement further establishes Pure Leisure as a socially responsible company.
Shipping and Costs:
Currently, Pure Leisure offers shipping within the United Kingdom. They aim to provide quick and reliable delivery services to ensure customers receive their orders promptly. Shipping costs vary depending on the size and weight of the item, but they strive to keep these costs reasonable and transparent for the benefit of their customers.
In conclusion, Pure Leisure is a top-notch online retailer offering a vast range of high-quality leisure products. With their competitive pricing, exceptional customer service, and commitment to community involvement, Pure Leisure has established itself as a trusted and reputable brand. Whether you're in need of camping gear, sports equipment, or other leisure products, Pure Leisure is your go-to destination. Start exploring their website today and embark on your leisure-filled adventures!