Purelyoutdoors Reviews

Voted Good (4/5)

45 Votes

39 Reviews

Vote Now

Exemplary Service and Swift Resolution

When I encountered an issue with the hitch lock from purelyoutdoors.co.uk, their customer service team went above and beyond to assist me. I promptly reached out to them with photos of the fault, and they immediately provided a returns ticket. After dropping off the package at my local DPD drop off, I notified them, and to my surprise, the very next day, a replacement was at my door. The efficiency and professionalism displayed were truly remarkable. I am thoroughly impressed by their faultless service and quick resolution. This experience has solidified my trust in Purely Outdoors, and I would not hesitate to make future purchases from them. As a thoroughly satisfied customer, I highly recommend their exceptional service.

Exemplary Care and Swift Solutions

Sharing my experience with Purely Outdoors, I must emphasize the impeccable customer service I received. Upon facing a hitch lock issue, I reached out to the team and, despite the fault not being theirs, they swiftly provided a solution. After sending photos of the problem, I was promptly issued a returns ticket, making the process seamless. Having dropped off the package at a nearby DPD drop-off point, I notified them accordingly. To my surprise and delight, the following day brought a brand-new replacement to my doorstep. This efficiency and care truly exceeded my expectations. Grateful for their faultless service, I stand as a testament to their dedication and reliability. Without a doubt, Purely Outdoors has secured a loyal customer in me. Trusting their commitment to customer satisfaction, I eagerly look forward to future purchases with this outstanding company.

Above and Beyond: A Customer’s Experience with Purely Outdoors

When my partner and I visited purelyoutdoors.co.uk, we were on the hunt for a driveaway awning for our campervan. To say that we were impressed with the service would be an understatement. The staff member who assisted us went above and beyond to ensure we had all the information we needed to make an informed decision. Their approach was refreshing as there was absolutely no pressure during the entire interaction. What truly stood out was the level of detail the staff member provided. They took the time to explain every aspect of the awning, ensuring that we understood exactly what we were getting. It was evident that they were not just trying to make a sale but genuinely cared about helping us find the right fit for our needs. As if that wasn't enough, the staff member even carried the awning to our car, making sure that we didn't have to struggle with it. This act of kindness further solidified our positive experience with purelyoutdoors.co.uk. In the words of Arnold Schwarzenegger, "we'll be back." And it's true. We will definitely be returning to purelyoutdoors for any future outdoor needs because of the exceptional service we received. Thank you for making our shopping experience a memorable one!

Great service …

My review for purelyoutdoors.co.uk The guy couldn't do enough for us today. We were after a driveaway awning for our campervan. He explained absolutely everything we needed to know, no pressure and he even carried the awning to our car for us. To quote Arnie "well be back"

Unparalleled Service and Unforgettable Experience with Purely Outdoors

As an outdoor enthusiast, finding a reliable and efficient company to fuel my adventures is crucial. Purely Outdoors not only met but exceeded my expectations. Their exceptional service has left an indelible mark on me. From the moment I placed my order, Purely Outdoors demonstrated unparalleled professionalism and attention to detail. The seamless process and timely delivery showcased their commitment to customer satisfaction. The product surpassed my expectations, and the overall experience was nothing short of exceptional. Purely Outdoors, thank you for setting the bar high and for being the epitome of outstanding service. I am already looking forward to our next interaction, knowing that it will be just as remarkable as the first. I highly recommend Purely Outdoors to all outdoor enthusiasts; they truly embody excellence in every aspect.

Impressively Exceptional Service at Purely Outdoors: A Customer’s Gratitude

Indulging in an outdoor adventure has never been more delightful, all thanks to the impeccable service provided by Purely Outdoors. From the moment I reached out to them, their assistance was nothing short of exceptional. They seamlessly sorted out all my queries and concerns, ensuring a smooth and stress-free experience. My heart is filled with gratitude for the outstanding support I received. Purely Outdoors truly goes above and beyond to cater to their customers' needs. It's rare to find such dedication and efficiency in service these days, and I am genuinely impressed. I wholeheartedly appreciate Purely Outdoors for their commitment to customer satisfaction. It's no wonder why I am already planning my next outdoor escapade with them. Thank you for making my experience unforgettable. I highly recommend Purely Outdoors to all outdoor enthusiasts out there!

Exceptional Resolution and Satisfaction

I cannot praise purelyoutdoors.co.uk enough for their exceptional customer service. After encountering an issue with an awning I ordered, they quickly responded to my warranty claim and assured me they would address the matter with the manufacturer. Despite some delays, their team remained empathetic and proactive in finding a resolution. Though initially frustrated, I was ultimately impressed by their commitment to making things right. Upon reaching out for an update, they promptly apologized and provided a replacement without any hassle. Their dedication to ensuring my satisfaction turned a challenging situation into a positive experience. Thanks to their efforts, I can confidently say that I will both recommend purelyoutdoors.co.uk to others and return for future purchases. Their willingness to go the extra mile has truly won me over. Thank you for turning what could have been a negative experience into a shining example of excellent customer service.

Above and Beyond: Exceptional Service by Purely Outdoors

Let me just start by saying, my experience with purelyoutdoors.co.uk truly speaks volumes of their dedication to customer satisfaction. I recently purchased an awning from them, which unfortunately ripped on its first use. Disappointed, I reached out to report the issue on July 11th, hoping for a quick resolution before our upcoming trip. Initially, there was a bit of a delay in the warranty claim process with Dometic, which left me a bit anxious as our travel plans drew closer. However, after a gentle nudge and seeking an urgent update, the team swiftly sprang into action, displaying genuine concern for my situation. Fast forward to August 2nd, when my replacement finally arrived - a testament to their commitment to making things right. Despite the initial hiccup, the Purely Outdoors team went above and beyond to ensure I was a satisfied customer in the end. So, to the team at Purely Outdoors, I extend my heartfelt gratitude for turning a moment of frustration into one of appreciation. Your simple solution in the face of adversity truly made all the difference. Rest assured, I will not only continue to recommend your services but also look forward to engaging with Purely Outdoors again in the future.

A Standout Outdoor Experience with Purely Outdoors

When I decided to purchase a camp stove from purelyoutdoors.co.uk, I was excited about the outdoor adventures it would bring. However, upon receiving the product, I discovered that some essential parts were missing. After reaching out to the company, they admitted the mistake but insisted on not sending the missing parts or replacing the product with the correct specifications. Despite their claims of being a small family firm with limited resources, I later learned that they were a well-established company well-versed in handling customer complaints. The experience left me feeling disappointed and undervalued as a customer. It's unfortunate that I cannot recommend purelyoutdoors.co.uk based on my experience. I am now left with no choice but to pursue legal action to resolve this matter.

Redefining Customer Care: A Tale of Resilience

When I ventured into the world of outdoor gear with a purchase from purelyoutdoors.co.uk, little did I anticipate the bumps along the way. My camp stove, a crucial companion for my wilderness adventures, arrived incomplete, leaving me disheartened. However, what followed was a testament to the power of resilience. In a disappointing turn of events, the company admitted to the error but failed to rectify it promptly. Despite citing limitations as a small family-owned business, their hesitation to fulfill their obligations under the consumer goods act left me disenchanted. The barrage of excuses only added fuel to my frustration. Yet, amidst this challenging ordeal, a silver lining emerged. Determined to uphold my consumer rights, I embarked on a journey towards justice. While contemplating legal action, I realized the significance of raising awareness about such practices, ensuring that others do not fall victim to similar treatment. Although my experience with purelyoutdoors.co.uk may not have been seamless, it served as a profound lesson in advocacy and perseverance. As I navigate the realm of outdoor enthusiasts, I carry with me a newfound sense of empowerment and vigilance. My story may be one of setbacks, but it is also one of resilience and unwavering determination. Let it stand as a reminder that even amidst adversity, our voices hold the power to drive change and redefine the landscape of customer care. Embrace every challenge as an opportunity to rise above and pave the way for a brighter, more transparent future.

An Exceptional Experience at Purely Outdoors

I recently had the pleasure of visiting purelyoutdoors.co.uk and I cannot express enough how exceptional the service was. Before my visit, I reached out over FB messenger to inquire about a specific product. The team was incredibly responsive and ensured that the item was available for me to view in-store. Upon arrival, I was met with a team of friendly and helpful staff who not only assisted me with my intended purchase but also went above and beyond to price match the products I desired. This level of customer care truly exceeded my expectations. The seamless blend of online communication and in-store assistance made my experience truly memorable. I left the store feeling satisfied and valued as a customer. I will undoubtedly return for future outdoor needs and will wholeheartedly recommend purelyoutdoors.co.uk to others looking for top-notch service and products.

Above and Beyond: A Shopper’s Delight

After experiencing exceptional service at purelyoutdoors.co.uk, I couldn't wait to share my positive feedback. The team not only assisted me in-store but also went the extra mile via FB Messenger before my visit. Their proactive approach in confirming product availability truly impressed me. Upon arrival, the staff's helpful demeanor and professionalism made my shopping experience enjoyable. Not only did they provide assistance, but they also price matched the items I was interested in, showcasing their commitment to customer satisfaction. I left the store feeling valued and appreciated, knowing that I had found a retailer that prioritizes their customers. Without a doubt, I will be returning to purelyoutdoors.co.uk for future purchases and will wholeheartedly recommend their services to friends and family. Thank you, purelyoutdoors.co.uk, for setting the bar high with your outstanding service. You have gained a loyal customer in me.

Amy’s Exceptional Customer Service Made My Experience Unforgettable at purelyoutdoors.co.uk

I cannot express enough how grateful I am for the exceptional after-sales service I received from Amy at purelyoutdoors.co.uk. When I encountered an issue with my awning, Amy's dedication and professionalism shone through as she went above and beyond to assist me, not just once, but twice. Her commitment to ensuring customer satisfaction is truly commendable, and it made a significant difference in my overall experience. Amy's personalized and attentive approach has undoubtedly secured my loyalty as a customer. Thank you, Amy, for turning a potentially frustrating situation into a positive and memorable interaction. I appreciate your outstanding support and am delighted to recommend purelyoutdoors.co.uk to others, knowing they will receive the same level of care and attention.

Exemplary Customer Support Beyond Expectations

As a long-time customer of purelyoutdoors.co.uk, I recently encountered an issue with my awning. Enter Amy, the epitome of unparalleled customer service. Not only did she promptly address my concerns, but she also went the extra mile not once, but twice, to ensure my complete satisfaction. Amy's dedication and attention to detail truly set a new standard in after-sales support. Her genuine care and proactive approach left me feeling valued and appreciated as a customer. I cannot thank Amy and the team enough for their outstanding service. Kudos to purelyoutdoors.co.uk for having such a gem in their customer support team!

An Unforgettable Experience with Purely Outdoors: A Genuine Review

From the moment we set foot in the purelyoutdoors.co.uk shop, we knew we were in for an exceptional experience. Our search for the perfect air awning led us to their website, where we were delighted to find an informative video that helped us make an informed decision. The staff at the shop were incredibly helpful, guiding us through our options and ensuring we found the perfect fit for our needs. The purchase process was a breeze, and we were thrilled to secure a fantastic deal on our awning. But the outstanding service didn't end there. The following week, we decided to enhance our setup with additional accessories. We opted to have them delivered to our home address, and the convenience and efficiency of the delivery process left us thoroughly impressed. Our entire journey with Purely Outdoors was nothing short of excellent. The seamless online experience, coupled with the attentive and knowledgeable assistance in-store, truly set them apart. We can't recommend Purely Outdoors enough for anyone in search of top-quality products and unparalleled customer service. Thank you for exceeding our expectations!