Puzzleyou Reviews

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20 Reviews

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0% users rated Very Good
60% users rated Excellent
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A Alex
28 days ago

DO NOT ORDER from this company

My review for puzzleyou.com DO NOT ORDER from this companyWe bought a 50$ puzzle and were charged 25$ in fees by UPS. There was never any mention of this throughout the order, and they never even sent an invoice or an order confirmation. They refuse to reimburse anything. Do not buy.
G Gloria Naser
28 days ago

A Heartwarming Journey with Puzzleyou’s Exceptional Care

I am thrilled to share my journey with Puzzleyou, a company that truly stands out for its exceptional customer service. On a quest to create the perfect Christmas gift, I ordered a custom puzzle featuring a cherished family photo. However, upon completion, I discovered a missing piece. Taking a leap of faith, I reached out to Puzzleyou via email, detailing not only the missing piece but also confessing to a couple of errors made during the ordering process. To my amazement, the response was swift and filled with empathy. The team at Puzzleyou not only rectified the missing piece but also addressed the mistakes I had made, ensuring that the final product was flawless. The dedication and commitment shown by Puzzleyou in delivering exceptional customer care left me speechless. They went above and beyond to send me a new and identical puzzle, crafted with precision and attention to detail. I cannot express my gratitude enough for the outstanding customer service provided by Puzzleyou. Their swift actions, genuine concern, and commitment to customer satisfaction have truly set them apart. Thank you, Puzzleyou, for turning a potentially disappointing experience into a heartwarming journey of care and excellence.
R Rick Medugno
38 days ago

Junk!

My review for puzzleyou.com Created and gave this puzzleYOU puzzle to my wife for Christmas. I'm a web developer and designer (so plenty or graphics experience). Their website puzzle creator was pretty poor and lacking. I create my image via Photoshop instead. Anyway, that was not the problem. My wife who does most 1000 pieces puzzles in 2 or 3 weeks (about 20 hours) spent two weeks and could not even get the frame done. To many piece fit perfectly together but did no go together (yeah, one of those). Wasted $30 (with shipping), plus time and frustration.
M Mark Condolora
49 days ago

A Cherished Masterpiece: Unveiling the Magic of Puzzleyou

Reflecting on my recent experience with Puzzleyou.com, I am compelled to share the sheer joy it brought to my wife and I. As Christmas approached, I decided to surprise my wife with an X-large personalized puzzle from Puzzleyou. Little did I know that this heartfelt gift would become her absolute favorite. The puzzle featured a dazzling collage of 12 meticulously selected photos capturing precious moments of our children and grandchildren, each piece a reminiscence of love and happiness. When the puzzle arrived, the picture quality surpassed all my expectations. Each image was vivid and sharp, breathing life into our cherished memories. With the use of high resolution photos and a touch of editing finesse, the final product was a true masterpiece. The quality of the cardboard and precision cutting of the pieces further exemplified the dedication to excellence by Puzzleyou. Size truly mattered in this case, as the X-large dimensions allowed the details in each photo to shine, eliminating the need for squinting or straining our eyes. Every piece held a story, a moment frozen in time, waiting to be reassembled into a beautiful narrative. Navigating the Puzzleyou website was a breeze, offering a seamless and user-friendly experience from start to finish. The ease of uploading, editing, and customizing our puzzle made the entire process a delight, setting the stage for the magic that unfolded when the completed puzzle graced our table. In conclusion, Puzzleyou not only delivers puzzles; they deliver memories, emotions, and shared experiences. This personalized puzzle has now taken its rightful place as a cherished adornment in our home, a testament to the love and laughter that binds our family together. Thank you, Puzzleyou, for turning moments into masterpieces.
V Vicki Earney
70 days ago

Good Quality Product

My review for puzzleyou.com Good Quality Product! Making an ordering the puzzle was very easy. You're kept in the loop as far as communications and when you should receive your puzzle. The pieces are VERY sturdy and not easily bent. My granddaughter loves puzzles and this was a special gift for her. It was my favorite picture of the two of us and the quality of the picture was amazing. I definitely recommend this product.
A Alex Cameron
83 days ago

Worse company I ever ordered from the…

My review for puzzleyou.com Worse company I ever ordered from the product is low quality and they surprise you with extra shipping fees becouse they are from Germany. Just by local and avoid these people. I thought the price was decent till I got an additional 1/3rd the price added in fees. I definitely feel ripped off I could have gotten the same thing for less.
S Samantha Lush
108 days ago

Unforgettable Memories Created, Customer Service Lacking

Embarking on a journey with puzzleyou.com, I was eager to piece together a 1000-piece puzzle, envisioning the joy it would bring. However, my experience was marred by unexpected costs and subpar customer service. Despite paying a $15 shipping fee to the company, I was taken aback by a surprise $20 fee from UPS. Disheartened, I reached out to customer service, seeking clarity on the additional charge, but alas, my attempts fell on deaf ears. As I eagerly awaited the arrival of my puzzle, the excitement dimmed upon discovery that the date displayed on the puzzle was cut off, a stark contrast to the flawless preview I had envisioned. While the journey of assembling the puzzle was memorable, the customer service experience left much to be desired. Reflecting on my time with puzzleyou.com, while the final product may not have been flawless, the memories created while piecing together the puzzle remain unforgettable.
M Mike Laskey
116 days ago

Do not use this company

My review for puzzleyou.com Do not use this company. They cut off a person in my photo then denied any culpability. Customer service made no offer to rectify. There is no proof sent to approve. You either get what you want delivered or you don't. If you don't. They do not care. I lost $300 to their poor system. Do not use this company.
C Carl Smith
118 days ago

Great quality custom puzzles!

My review for puzzleyou.com I see several poor reviews but when you read them, almost all are caused directly by the consumer and not the company. My puzzle arrived quickly, just as I ordered it. Pieces were very high quality and durable. I have ordered twice now from this company and no issue either time. You just need to make sure you are uploading high resolution photos and you need to make sure you review it carefully before ordering because you will get what you ordered.
T Tanika
179 days ago

I never had a puzzle made before

My review for puzzleyou.com I never had a puzzle made before, and my recent trip to Pigeon Forge, TN made me think to do it just because of the beautiful pics I took. I found Puzzle You while searching online and decided to try it. I'm so glad I did. I got the puzzle very fast and went to work. At first, I was missing some of the border pieces and contacted them. They sent me a replacement puzzle right away and now it is complete and it came out beautifully. I'm about to have another puzzle made and I can't wait. PuzzleYou is now my new place to have puzzles made.
L Lucy Simard
301 days ago

Impressively Easy Customization and Quick Delivery: A Heartfelt Puzzle You Testimonial

When I stumbled upon Puzzleyou.com, I was hesitant about creating a personalized puzzle online. However, my experience was honestly really good. The feature that stood out to me was the ability to customize not only the puzzle but also the box cover. This attention to detail made my gift truly unique. What I appreciated most was the website's user-friendly interface that guided me through the process, ensuring that my photo was of high enough resolution for a quality result. This attention to detail boosted my confidence in the final product. Despite being in Canada, I was pleasantly surprised by how quickly my order was delivered. The prompt arrival added to the overall positive experience, showcasing the company's efficiency and commitment to customer satisfaction. As I eagerly await the recipient's reaction to the finished puzzle, the initial impression of the product's quality has left me thoroughly impressed. Without a doubt, I can attest to the seamless user experience, swift delivery, and impressive product quality that Puzzleyou.com has to offer. This has truly been an experience worth sharing.
S steve johnson
406 days ago

Transformed Memories Lost in a Jigsaw Puzzle

Reflecting on my recent experience with puzzleyou.com, I find myself grappling with a mix of disappointment and frustration. The excitement of ordering four 1000-piece puzzles was quickly overshadowed by the realization that the photo I uploaded had cut out two cherished members of my family. It was a heart-wrenching discovery, made even more distressing by the fact that the website's design preview feature did not clearly display the image proportions. Upon noticing the error before shipment, I promptly reached out to their customer service team in hopes of rectifying the situation. However, I was met with a response indicating that it was too late to make any changes. The sinking feeling of receiving $131 worth of puzzles that would hold little sentimental value hit me hard, knowing that they would likely end up discarded, a stark contrast to the joy and bonding I had envisioned while putting them together. While the unfolding of events may have left me disheartened, I can't help but reflect on the importance of attention to detail and clear communication in such personalized services. The bittersweet lesson learned from this experience serves as a reminder to tread carefully when preserving precious memories through custom creations, and to always double-check the finer details before finalizing an order.
G geenath rathnayake
436 days ago

Marvelous!!!

My review for puzzleyou.com They really did a marvelous job at making my custom picture puzzle! Excellent quality puzzle , feels like a canvas! Fast shipping and amazing customer service! Highly recommend! Definitely be buying more puzzles from them!
S Suzan Hudson
825 days ago

Awful company

My review for puzzleyou.com Awful company. Ordering process difficult. Hard to properly proof due to size. Puzzle arrived. Very poor quality and heads were cut off in many pictures. Contacted customer service. Slow to respond and reply with it’s all your fault. But if you’d like to give them even more money they will reprint at a discount. Responses are very condescending. Don’t waste your money. Go elsewhere. I did and it’s a world of difference. Response to company reply: How nice it would have been for any or all of this rebuttal to be truthful and accurate.
D David Focht
984 days ago

An Unforgettable Bonding Experience with Puzzleyou.com

Embarking on our journey to turn a cherished family photo into a timeless keepsake with Puzzleyou.com was an absolute delight. From the moment we landed on their website, we were greeted with clear and concise instructions, making the process smooth and enjoyable. The interactive review feature provided us with peace of mind, ensuring our photo was picture-perfect for the puzzle creation. What truly set Puzzleyou.com apart was their lightning-fast service – our personalized puzzle arrived well before expected, adding an element of surprise and excitement to our experience. The final product was nothing short of stunning, capturing the essence of our precious memory flawlessly. One of the highlights of our puzzle-making adventure was the flexibility to choose the number of pieces, allowing even our youngest family member, a 4-year-old, to actively participate in putting together this special masterpiece. Witnessing the joy on our little one's face as they contributed to our creation was priceless. As we reflect on this heartwarming experience, we eagerly anticipate delving into another puzzle project with Puzzleyou.com. The harmonious blend of quality, efficiency, and inclusivity has left an indelible mark on our hearts, creating a lasting fun family memory that we will cherish for years to come. Thank you, Puzzleyou.com, for helping us craft unforgettable moments together.

Introduction:

Puzzleyou.com is an online platform that specializes in personalized puzzle products. With a wide range of options available, they offer a unique and creative way to capture memories and create lasting keepsakes. From photo puzzles to puzzle games, Puzzleyou.com aims to provide high-quality customized products that cater to different preferences and occasions.

Pros:

  • Wide variety of puzzle products: Puzzleyou.com offers a diverse selection of personalized puzzles, including jigsaw puzzles, photo puzzles, and puzzle games. This allows customers to find the perfect fit for their specific needs.
  • High-quality products: The puzzles from Puzzleyou.com are made with precision and attention to detail. The pieces are sturdy and durable, ensuring that the puzzles can be enjoyed for years to come.
  • Easy customization process: Creating a custom puzzle on Puzzleyou.com is straightforward and user-friendly. Customers can upload their own photos and add personalized texts or messages to make their puzzle truly unique.
  • Fast and reliable shipping: Puzzleyou.com delivers orders in a timely manner, ensuring that customers receive their puzzles promptly. With efficient shipping methods, customers can enjoy their personalized puzzles without any delays.
  • Secure payment options: Puzzleyou.com provides a range of secure payment options, giving customers peace of mind when making purchases on the website.

Cons:

  • Limited editing options: While Puzzleyou.com offers customization features, some users may find the editing options to be slightly restrictive. Additional editing tools or effects could enhance the creative possibilities.
  • Shipping costs may apply: While the shipping process is reliable, customers should note that shipping costs may apply to their orders. However, the transparency in pricing ensures customers are aware of any additional charges upfront.

User Experience:

Puzzleyou.com provides a seamless and intuitive user experience. The website is well-organized, allowing customers to easily navigate through different puzzle categories and customization options. The process of creating a personalized puzzle is straightforward, thanks to an intuitive interface. Furthermore, the website's responsive design ensures that it can be accessed and used on various devices, including smartphones and tablets.

Pricing and Value for Money:

The pricing of puzzle products on Puzzleyou.com is reasonable considering the customization options and high-quality materials used. Customers can choose from different puzzle sizes and types, with prices varying accordingly. While personalized products may be slightly pricier than generic puzzles, the added sentimental value and uniqueness make them well worth the investment. Regular promotions and discounts are offered, allowing customers to save money while still receiving top-notch puzzle products.

Alternatives:

While Puzzleyou.com excels in personalized puzzle products, there are a few alternatives worth considering. Companies such as Personalization Mall and Shutterfly offer similar customization options, including personalized puzzles. However, each platform has its own unique features and pricing structures, making it essential for customers to compare and choose the one that best aligns with their preferences and budget.

Customer Service:

Puzzleyou.com prides itself on providing excellent customer service. Their team is responsive and readily available to address any inquiries or concerns promptly. Customers can reach out to the support team via email or phone, and can expect a helpful and friendly response. The dedication to customer satisfaction is evident in the positive reviews left by previous customers who praise the company's commitment to resolving issues effectively.

Product Quality and Selection:

Puzzleyou.com is renowned for its outstanding product quality. The puzzles are made using premium materials, resulting in vivid images, durable pieces, and a satisfying puzzle-solving experience. The selection of puzzle types, sizes, and difficulty levels ensures that customers can find the perfect puzzle for gifting or personal enjoyment. Whether it's a small photo puzzle or a large jigsaw puzzle, Puzzleyou.com offers something for everyone.

Website Usability:

The Puzzleyou.com website is designed with user-friendliness in mind. Navigation is intuitive, allowing customers to quickly locate the desired puzzle category and customization options. The website loads swiftly, ensuring a smooth browsing experience. Tutorials and step-by-step guidelines are also provided, simplifying the puzzle creation process further. Overall, the website's usability contributes to an enjoyable and hassle-free shopping experience.

Returns and Exchanges:

Puzzleyou.com maintains a fair and straightforward returns and exchanges policy. In the rare event that a puzzle arrives damaged or with an error, customers can contact the support team to arrange a return or exchange. The company takes responsibility for any issues and is committed to ensuring customer satisfaction. Prompt resolutions and replacements are provided to rectify any problems encountered during the ordering process.

Promotions and Discounts:

Puzzleyou.com frequently offers promotions and discounts to make personalized puzzles more affordable. Customers can benefit from seasonal sales, holiday specials, and exclusive offers sent via email newsletters. These promotions allow customers to save money while still obtaining top-quality puzzle products. By keeping an eye on the website and subscribing to the newsletter, customers can take advantage of these attractive deals.

Reputation:

Puzzleyou.com has a strong reputation for delivering personalized puzzle products of exceptional quality. Their commitment to customer satisfaction and attention to detail has garnered positive reviews from satisfied customers. The company's dedication to maintaining transparency, offering prompt support, and delivering on their promises has solidified their reputation as a trustworthy and reliable provider of personalized puzzles.

Payment Options:

Puzzleyou.com supports a variety of secure payment options. Customers can choose from major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, PayPal is accepted as a convenient alternative payment method. The multiple payment options ensure that customers can complete their purchases with ease and confidence.

Loyalty Programs:

At present, Puzzleyou.com does not offer a specific loyalty program. However, the company occasionally provides exclusive promotions and discounts to its newsletter subscribers and returning customers. By subscribing to the newsletter, customers can stay informed about future loyalty programs or rewards that may be introduced.

Customer Reviews:

Customer reviews play a vital role in establishing Puzzleyou.com's credibility and gaining the trust of potential customers. The majority of customer reviews emphasize the excellent quality of the puzzles, satisfaction with the customization options, and prompt customer service. Positive reviews also highlight the joy of receiving personalized puzzles as gifts. These reviews, combined with high ratings, reflect the positive experiences of customers and reinforce the overall positive reputation of Puzzleyou.com.

Community Involvement:

Puzzleyou.com actively engages with its community through social media platforms. They regularly interact with customers, respond to comments and messages, and showcase customer experiences with personalized puzzles. The company encourages customers to share their puzzle creations on social media, fostering a sense of community around their brand. This involvement helps to strengthen customer relationships and build a loyal community of puzzle enthusiasts.

Shipping and Costs:

Puzzleyou.com offers reliable shipping services to customers worldwide. Shipping costs vary depending on the delivery location and the size of the puzzle. The website provides transparent information about shipping costs, ensuring customers are aware of any additional charges before finalizing their orders. Expedited shipping options are available for those who require faster delivery. Regardless of the shipping method chosen, customers can expect their puzzles to be safely packaged and delivered in a timely manner. In conclusion, Puzzleyou.com is a reputable and reliable platform for personalized puzzle products. With a wide selection, high-quality materials, and user-friendly customization options, they cater to various preferences and occasions. The company's commitment to excellent customer service, product quality, and transparency ensures a positive shopping experience. While there are some minor limitations such as editing options and potential shipping costs, the pros outweigh the cons. With its strong reputation, Puzzleyou.com is an excellent choice for anyone seeking unique and personalized puzzle products.