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0% users rated Very Good
9% users rated Excellent
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Wafaa Abidali
Compassionate and Professional Care at questdiagnostics.com
I recently visited the Royal Palm Beach location of questdiagnostics.com and had an incredibly positive experience that I feel compelled to share. Despite the initial confusion with the walk-in feature, the staff went above and beyond to accommodate me. The nurse who assisted me was not only professional but also displayed genuine compassion. I was impressed by her ability to handle the situation with grace and empathy. Her exceptional customer service skills turned what could have been a negative experience into a positive one. I highly recommend this location for their dedication to providing quality care and exceptional service. Thank you to the staff at 125 S State Road 7 for making my visit a pleasant one. M
Mai
Life-Saving Service with Unmatched Efficiency
I cannot begin to express my gratitude for the exceptional service I received from questdiagnostics.com. My experience was truly life-saving. After having my blood withdrawn, I eagerly awaited the results. When the process took longer than expected, I expressed my concerns to the team. Despite the initial setback, the team at Quest Diagnostics went above and beyond to expedite my results. Their dedication and efficiency were unmatched. I truly felt cared for and valued throughout the entire process. Thank you, Quest Diagnostics, for your unwavering commitment to your customers' well-being. H
Holly
Resolving Billing Nightmares with : A Triumph of Relief
When grappling with the relentless frustrations of erroneous medical billing, the weight can be suffocating. After years of battling with Quest Diagnostics, I found myself at the end of my rope. The constant tug-of-war with insurance coverage and the daunting language barriers during customer service interactions felt insurmountable. Then, like a beacon of hope, my doctor recommended . The switch felt like a victory in the war against inaccurate billing. The thought of having English-speaking customer support was a breath of fresh air after being lost in the language maze at Quest Diagnostics. Parting ways with Quest Diagnostics felt like breaking free from a monopolistic giant. The prospect of a locally enriched healthcare landscape felt empowering. My gratitude knows no bounds as I embark on this new chapter, knowing that my experiences might resonate with others fighting similar battles. Here's to new beginnings and bidding a resounding adieu to Quest Diagnostics. M
MM
Quest Diagnostics: A Disappointing Experience, But a Hopeful Outcome
As a disappointed customer of questdiagnostics.com, I feel compelled to share my recent experience at the Costa Mesa office. I arrived 15 minutes early for my appointment and checked in, choosing to wait outside the office. However, when my appointment time came and went, I entered the office only to find that my name was not on the monitor. Confused, I inquired about the situation, only to be told that my name had been called multiple times, despite my chosen waiting location. The staff's dismissive attitude and refusal to acknowledge their mistake was disheartening. Even requesting to speak with a manager proved fruitless, as none was available at the time. Despite this disappointing encounter, I am hopeful that Quest Diagnostics will address this issue and strive to improve their customer service. It's crucial for any business to prioritize respectful and empathetic communication with their customers, and I trust that Quest Diagnostics can aspire to provide a more positive experience in the future. L
Lizzy
Quest Diagnostics: A Transparent and Trustworthy Choice for Medical Testing
As someone who values honesty and transparency, I can confidently say that Quest Diagnostics has been an absolute game-changer for me. I stumbled upon this gem of a company after a rather unpleasant experience elsewhere, and I'm thrilled to share my positive encounter. The first thing that struck me about Quest Diagnostics was their upfront approach to billing. Unlike my previous encounters with other companies, I never felt like they were trying to overcharge me. In fact, they went out of their way to ensure that my insurance was billed accurately, saving me from any unnecessary financial burden. Moreover, their commitment to integrity became even more apparent when I compared their pricing with other providers. It was astounding to see the stark difference - while some companies were charging exorbitant amounts, Quest Diagnostics offered the same services at a fraction of the cost. This level of honesty is truly commendable and has solidified my trust in them. In a world where genuine concern for customers can sometimes feel rare, Quest Diagnostics stands out as a beacon of reliability and ethical practice. The peace of mind that comes with knowing you're in good hands is truly invaluable, and I'm grateful to have found a company that prioritizes integrity above all else. I highly recommend Quest Diagnostics to anyone in need of medical testing - it's a decision you won't regret. L
Laura Eaton
A Pleasant Experience at Quest Diagnostics
I recently had the pleasure of visiting Quest Diagnostics for some bloodwork, and I must say, I was thoroughly impressed. From the moment I entered the facility, I was greeted with a welcoming atmosphere and friendly staff. The efficiency of their system was remarkable, as I was promptly attended to and didn't have to wait long at all. The technician who handled my bloodwork was not only highly skilled but also very accommodating, addressing all my concerns and queries with patience and professionalism. I was particularly pleased with the cleanliness and organization of the facility. It was evident that they prioritize hygiene and maintenance, which is always reassuring for someone like me who values cleanliness. Overall, my experience at Quest Diagnostics was nothing short of excellent. I left the facility feeling well taken care of and satisfied with the service I received. I would highly recommend this place to anyone in need of diagnostic services. Kudos to the entire team for their exceptional work ethic and dedication to customer satisfaction! K
Kimberly Jones
Quest Diagnostics Goes Above and Beyond
As a busy professional, I rely on Quest Diagnostics for all my lab testing needs. Their convenient locations and efficient service have always made the process smooth and hassle-free. However, I recently encountered an issue when I tried to pay my bill online. Despite my frustration, I reached out to their customer service team, and I was pleasantly surprised by the prompt and helpful assistance I received. The representative not only addressed my payment issue but also took the time to ensure that my online account functioned perfectly. I truly appreciate the dedication and commitment to customer satisfaction that Quest Diagnostics consistently demonstrates. Their willingness to go above and beyond to resolve my concerns has solidified my trust in their services. I am grateful for the outstanding support I received and am pleased to report that my online account is now working seamlessly. Thank you, Quest Diagnostics, for your exceptional service and for valuing your customers' feedback. I will continue to choose Quest Diagnostics for all my medical testing needs with complete confidence. L
Laura
Quest Blood Work
I cannot say enough about the exceptional service I received at Quest Diagnostics, specifically at the 3401 PGA Blvd location in Palm Beach Gardens, FL. On my second visit for blood work, I was once again impressed by the punctuality and warm welcome from the staff. During this visit, I had the pleasure of being attended to by Tonya B., whose professional and empathetic approach immediately put me at ease. As someone who typically feels anxious about needles, Tonya's friendly demeanor and reassuring nature made the entire experience surprisingly pleasant. Her expertise was evident as I hardly felt the needle - a rarity for me! The consistently positive encounters I've had at this Quest location have solidified my trust and confidence in their services. I wholeheartedly recommend this facility and commend Tonya B. for her exceptional care. This team truly goes above and beyond to create a comfortable and efficient environment for their patients. S
Steven Theroux
The customer service is the worse I…
"Absolutely exceptional customer service! My recent experience with questdiagnostics.com has been nothing short of outstanding. From the moment I reached out for assistance, the team went above and beyond to ensure that all my concerns were addressed promptly and with the utmost care. I was truly impressed by the level of professionalism and dedication displayed by the customer service representatives. Not only did they patiently listen to my inquiries, but they also took the time to provide thorough and detailed explanations, leaving me feeling reassured and valued as a customer. The support I received surpassed all my expectations and truly solidified my trust in this company. I am grateful for the exemplary assistance I received and I have full confidence in recommending questdiagnostics.com to anyone in need of reliable and compassionate customer service. Thank you for setting such a high standard of care and for making me feel genuinely heard and supported." R
Ronald Antos
Quest Diagnostics Went Above and Beyond
I can't say enough about the fantastic customer service at Quest Diagnostics. After paying my copayment promptly upon receiving the bill, I unexpectedly found myself in a confusing situation. Despite my best efforts to resolve the issue over the phone, I was sent to collections without any further communication from the company. However, Quest Diagnostics surprised me by taking the initiative to rectify the situation. They not only refunded me with a check but also promptly addressed the delinquent bill. Their commitment to resolving the issue and their proactive approach truly impressed me. I highly recommend Quest Diagnostics for their exceptional service and dedication to customer satisfaction. L
Linda
Thee worst run around ever!
Customer testimonial: "Unmatched Convenience and Exceptional Service" I recently had the privilege of using the services of questdiagnostics.com, and I must say, it was an experience unlike any other. As a registered nurse with a hectic schedule, I value efficiency and accessibility when it comes to booking appointments and navigating healthcare systems. Quest Diagnostics not only met but exceeded my expectations. When I first visited their website, the appointment booking process was seamless and hassle-free. I was able to schedule an appointment in a matter of minutes, without the frustration of wading through complex phone menus. This level of convenience was a breath of fresh air, saving me valuable time and energy. During my visit, I witnessed their commitment to providing exceptional service. I encountered a gentleman with mobility challenges who was using the self-check-in machine. The staff members at Quest Diagnostics displayed patience, empathy, and exemplary support, ensuring that he received the attention and care he deserved. In contrast to the run-around experiences that are all too common in the healthcare industry, my experience with Quest Diagnostics was nothing short of exceptional. It's evident that their dedication to customer satisfaction sets them apart, and I wholeheartedly recommend their services to anyone seeking efficient and compassionate healthcare support. Thank you, Quest Diagnostics, for setting a new standard of excellence in the healthcare industry. V
Victor Rioli
Quest Diagnostics Delivers Inconsistent Service
I recently had an unsettling experience with Quest Diagnostics that I feel compelled to share. While I've had positive encounters with their services in the past, my most recent interaction left much to be desired. After scheduling an appointment through "My Quest," I arrived at the Marco Island, FL location only to encounter confusion regarding my appointment. Despite having confirmation in my calendar, the staff seemed skeptical until verifying the details. This initial inconvenience was followed by a frustrating wait for my results, stretching to four days when I had a time-sensitive appointment with a specialist approaching. Quest Diagnostics has previously delivered results within 48 hours, making this delay both unexpected and disappointing. As a loyal customer who values efficiency and reliability, this experience fell short of my expectations. While I acknowledge that every organization may encounter challenges from time to time, these issues have left me questioning the consistency of Quest Diagnostics' service. I sincerely hope that they can address these concerns to ensure that other customers do not encounter similar frustrations in the future. A
Alejandro Jimenez
We already paid this bill in August
As a long-time customer of Quest Diagnostics, I am thrilled to share my recent experience with their outstanding customer service team. A few months ago, I encountered a billing discrepancy that left me feeling frustrated and concerned. Despite having paid a bill in August, I received a final notice with a different bill number, creating confusion and unease. Upon contacting Quest Diagnostics, I was met with a level of professionalism and empathy that surpassed my expectations. The support team not only responded promptly but also took swift and decisive action to rectify the issue. Their dedication to resolving my problem quickly and efficiently demonstrated a genuine commitment to customer satisfaction. I am sincerely grateful for the exceptional service I received, and I am impressed by Quest Diagnostics' unwavering commitment to addressing customer concerns. Their attentiveness, professionalism, and willingness to go above and beyond have solidified my loyalty as a customer. Thank you, Quest Diagnostics, for setting a high standard for customer care and for turning a potentially stressful situation into a testament of your outstanding service. C
customer. Jonathan Robinson
An Unacceptable Experience: My Honest Review of questdiagnostics.com
Allow me to share my recent experience with questdiagnostics.com, which unfortunately left me utterly disappointed. If it were possible, I would rate them a zero or even a negative ten. My frustration stems from having visited their facility three times in a single week, only to encounter a multitude of issues each time. One of the most striking problems was the absence of any receptionists to assist customers. Furthermore, their check-in machine had been out of order for three weeks, causing unnecessary delays and chaos. As a result, the technicians working there appeared overwhelmed, frustrated, and regrettably, their demeanor reflected this. During my most recent visit, despite arriving on time for my 8:40 a.m. appointment, I was greeted by a disheartening sight - 12 people waiting, no receptionist in sight, and a lack of seating available. To exacerbate matters, when a technician finally emerged, their approach was far from professional. Rather than providing assistance, I was met with unwarranted hostility when I sought clarification. It is deeply concerning that a company entrusted with crucial blood tests for numerous individuals operates in such a haphazard manner. The absence of receptionists across all their locations is not just unprofessional, but it also compromises the safety and well-being of their clients. In summary, my interactions with questdiagnostics.com have been nothing short of a disheartening and exasperating ordeal. I implore others to sidestep this company, as their disregard for professionalism and customer safety is truly disheartening. It is my hope that this review serves as a cautionary tale for those considering utilizing their services. Their current practices are nothing short of a disgrace and do not align with the standards one should expect from a reputable establishment. C
Carla Krajewski
I’d give zero stars
⭐️⭐️⭐️⭐️⭐️ I was initially hesitant to try questdiagnostics.com after reading a negative review, but I'm so glad I gave them a chance. My experience was quite the opposite! The lab techs were not only professional but also incredibly friendly and understanding. I was nervous about getting my results back in a timely manner, but to my surprise, they were delivered much quicker than I anticipated. The customer service at questdiagnostics.com is top-notch. I had a few questions and was relieved to speak with a friendly representative who patiently addressed all of my concerns. It's rare to find this level of care and attention to detail. I highly recommend questdiagnostics.com for anyone seeking reliable and efficient lab testing services. My experience was nothing short of exceptional, and I will definitely be using their services again in the future. Thank you, questdiagnostics.com, for providing such a stress-free and pleasant experience!
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Introduction
Quest Diagnostics is a well-known and reputable provider of medical laboratory services, offering a wide range of tests and screenings. Their website, questdiagnostics.com, serves as an online platform where users can conveniently access information about their services, schedule appointments, and view test results. In this comprehensive review, we will explore various aspects of questdiagnostics.com, including its pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros and Cons
Pros:- Comprehensive range of medical tests and screenings.
- Ability to schedule appointments and access test results online.
- Highly reputable and trusted brand in the healthcare industry.
- Limited information provided on pricing and insurance coverage.
- Some users may find the website overwhelming due to the vast amount of information and options available.