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Review article published on: 11 Jan 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Jul 2022 5 1.2 2.7 4.4 3.2 4.6
Aug 2022 5 1.5 2.8 2.8 3 4.3
Sep 2022 5 1.2 1.8 4.5 3.7 4.5
Oct 2022 5 1.3 2.8 3.6 2.5 4.7
Apr 2023 5 1.4 2 4.4 3 4.2
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Detailed Rachio Review by

Introduction is an online retailer that specializes in smart irrigation systems that help users manage their water usage and reduce waste. The company was founded in 2012 and has since grown to become one of the leading providers of smart sprinkler controllers in the market.

Pros and Cons

Pros: - Rachio's smart sprinkler controllers use weather forecasting to optimize watering schedules, which saves water and reduces utility bills. - The company's devices are easy to install and use, requiring only a few minutes to set up. - Rachio's mobile app is user-friendly and provides real-time information and control over the sprinkler system. Cons: - Rachio's smart sprinkler controllers can be quite expensive, especially when compared to traditional irrigation systems. - The devices require a stable Wi-Fi connection to function correctly, which can be a problem for users with weak internet signals.

User Experience

Rachio's user experience is one of the company's strong suits. The mobile app is well-designed and easy to navigate, providing users with real-time information on watering schedules, weather forecasts, and water usage. The company's website is also informative and user-friendly, making it easy for customers to browse and purchase products.

Pricing and Value for Money

Rachio's smart sprinkler controllers range in price from $179 to $279, which is more expensive than traditional irrigation systems. However, the devices provide significant value for money, as they can save users up to 50% on their water bills by optimizing watering schedules and reducing water waste.


Some of the alternatives to Rachio's smart sprinkler controllers include Rain Bird, Hunter, and Orbit Irrigation. While these companies offer similar products, Rachio's devices stand out for their use of weather forecasting and user-friendly mobile app.

Customer Service

Rachio's customer service is exemplary, with the company providing customers with a plethora of resources and support options. Users can contact the company via email, phone, or live chat, and there is a comprehensive help center on the website with articles, tutorials, and FAQs.

Product Quality and Selection

Rachio's smart sprinkler controllers are of excellent quality, featuring advanced technology and durable materials. The company offers two models, the Rachio 3 and Rachio 3e, both of which are top-of-the-line products in the smart sprinkler controller market.

Website Usability

Rachio's website is straightforward to navigate, with clear categories and product descriptions. The site is optimized for both desktop and mobile devices, making it easy for users to browse and purchase products.

Returns and Exchanges

Rachio offers customers a 60-day return policy for its smart sprinkler controllers, which gives users ample time to test the product and ensure that it meets their needs. Returns can be made for any reason, and the company covers the cost of return shipping.

Promotions and Discounts

Rachio occasionally runs promotions and discounts on its website and social media channels, providing customers with opportunities to save money on their purchases. The company also runs referral programs that reward users for referring friends and family members to the site.


Rachio has a strong reputation in the smart sprinkler controller market, with customers praising the company for its advanced technology and excellent customer service. The company's products have received numerous positive reviews and ratings from customers and experts.

Payment Options

Rachio accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. Customers can also pay with PayPal, Amazon Pay, and Affirm, which provides users with financing options.

Loyalty Programs

Rachio does not currently offer a loyalty program, but the company runs referral programs that reward users for referring friends and family members to the site.

Customer Reviews

Rachio's products have received numerous positive reviews from customers, with users praising the devices for their ease of use, advanced technology, and cost-saving features. The company has an average rating of 4.7 out of 5 on Trustpilot.

Community Involvement

Rachio is committed to sustainability and conservation efforts, and the company partners with organizations such as the Choose Water Initiative to promote responsible water usage. The company also provides resources and education on water conservation through its website and social media channels.

Shipping and Costs

Rachio offers free standard shipping on all orders within the US. The company also provides expedited shipping options for an additional fee. International shipping is available but costs vary depending on the destination.

Rachio Recent User Reviews


Reviewer Name: Andy Wright

Review Submission Date: 2022-09-16

Review Title: I am so happy with my Rachio
Customer Support   



User Interface          


Review Description: I am so happy with my Rachio smart sprinkler. I can turn on and off zones from my phone for many needs; kids to run through, test areas and to water needed after mowing. The smart features save me money when it rains and also adjusts to the seasons so that I do not have to. I am never going back to a regular ON/OFF sprinkler system. Thank you Rachio!



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