Rebel Reviews

Voted Average (3/5)

43 Votes

20 Reviews

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In the Web Hosting Company category

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60% users rated Terrible
0% users rated Poor
0% users rated Average
10% users rated Very Good
30% users rated Excellent
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J Jeff Roberts
30 days ago

It just took 30+ minutes to renew my…

My review for rebel.com It just took 30+ minutes to renew my domain name. Quick renew no longer works but has not been removed as an option. The server would not accept my credit card and could not "add it to the vault" I had to call, wait on hold and then add my credit card as a payment method, pay my bill and then remove the card as a payment method. Paying a $22 bill should take 5 minutes not 30. I'll be looking to move my hosting in the future.
L Lisa Lebeer
65 days ago

Exemplary Customer Support Sets Rebel.com Apart

As a dedicated patron of Rebel.com, I cannot emphasize enough the exceptional quality of their customer service. In an era where live chat support is a rarity, Rebel.com stands out with their prompt and efficient assistance. I have personally availed myself of their chat feature multiple times in the last year, each time met with nothing but professionalism and genuine helpfulness. The representatives at Rebel.com have consistently gone above and beyond to address my inquiries, providing clear and concise solutions to a variety of tasks I needed assistance with. Their politeness and eagerness to assist have truly made a lasting impression on me as a customer. Moreover, the fact that Rebel.com is a Canadian business further solidifies my loyalty to them. In a landscape saturated with domain providers, Rebel.com's commitment to unparalleled customer support truly sets them apart. I wholeheartedly endorse Rebel.com to anyone seeking not just a service provider, but a genuine partner in their online ventures.
D Deirdre Rowland
95 days ago

Rebel.com out of touch with pricing models…

My review for rebel.com Like similar reviews, I have been with Rebel.com for almost 20 years. After noting a massive price increase to renew a .com domain, I contacted customer service and they tried to upsell me. How does it help me to renew my domain for an extended period when the price is inflated? You can have a decent discount but you first have to renew with them for three years and pay twice as much as other domain registrars. No thanks!
A Alvin Halpenny
114 days ago

I have been with Rebel for about twenty…

My review for rebel.com I have been with Rebel for about twenty years. Being inb a small business I needed virus portection and stability. Throughout the years I have had far less issues than many of my peers. The cost has been very reasonable for the security. It is like a car, when you turn the key, you don't want to worry.
Y Yaribeth Ortiz
123 days ago

I ordered this product back in…

My review for rebel.com I ordered this product back in September and it's now November and nothing first the response was that they had a fire in their warehouse and then apparently it got shipped out gave me a tracking number that cannot be found in the system that it says, last time I order anything from them. That you get your order within 2-5 days that's BS it's been more than 2 months and nothing and every time I try to connect with them I get a message saying that the email I'm writing to is not there. DO Not 🚫 order from here . REBEL29105
F Frank Came
129 days ago

Service today has been lousy

My review for rebel.com Service today has been lousy. Problems with the two-factor login - mainly time outs and the inability to reach anyone by phone are the most irritating. Also, your Chat function sucks,
B Boris
169 days ago

Rebel used to be a great company

My review for rebel.com Rebel used to be a great company, but overtime it went downhill. Their customer dashboard is glitchy, their domain pricing is nearly double of what other charge. Absolutely not worth it. We are in the process of moving everything from them to another registrar.
P paul iannicca
176 days ago

Unsurpassed Customer Service and Quality Experience with Rebel.com

I cannot express my gratitude enough for the exceptional service I received from Rebel.com. I initially purchased one of their products which unfortunately did not meet my requirements. Without hesitation, I reached out for a return authorization, which was promptly granted. Within the specified return period, I sent back the item. That was nearly a year ago, and since then, I have been met with unparalleled silence despite my numerous attempts to communicate with them. In stark contrast to the negative experience shared by some, my journey with Rebel.com has been characterized by prompt replies, professional advice, and unwavering support. The efficiency with which they handled my return request and the subsequent communication throughout the whole process truly sets them apart in the industry. Their dedication to customer satisfaction is evident in every interaction. I wholeheartedly recommend Rebel.com to anyone seeking a reliable and trustworthy service provider. Their commitment to excellence and customer care is truly commendable. Look no further for a company that not only delivers on quality products but also prioritizes customer needs above all else. Thank you, Rebel.com, for going above and beyond to ensure a positive experience for your customers.
K Kiefer Stradling
182 days ago

Abysmal customer service

My review for rebel.com Abysmal customer service. Blocked my hosting account when I tried to order some new domain names. Impossible to contact anyone. If this company does not respond they are history. I will be taking my business elsewhere.
C Canadian Web Designer
209 days ago

Rebel use to be good but as they get…

My review for rebel.com Rebel use to be good but as they get bigger, they care less about their customers. If you are moving domains around, you have to make sure you contact them after you transfer the domain (if the time is short) like within 7 days. They will not inform you that the domain expires and on top of that, they have a problem with their systems and sometimes it doesn't go through automatically. Best to just contact their support and make sure it goes through that day, because they will leave you out in cold. Used to be a good company but they don't care about their customers anymore. I would be very careful when you use this company and honestly I would just suggest you use any other company.
A Andy
226 days ago

Keep away from Rebel.com AVOID AVOID AVOID

My review for rebel.com Keep away from Rebel.com Mid plan I needed to update my settings, but they wanted my credit card information to do this (Mid Plan) just to update my settings!!! I wrote to their Customer Service about this and was ignored. Now they want an additional $100 to renew my domain "There is an additional recovery fee of USD $100 for each . ART domain." Their Head Office address in Finchley, England is a dodgy address look on Google Street Map for yourself: UK office:1st Floor – 2 Woodberry Grove, Finchley, London, England N12 0DRYou can't even delete your account. AVOIDAVOID AVOID AVOID
D Darcy Santor
248 days ago

Rebel offers great value and…

My review for rebel.com Rebel offers great value and exceptional service. There will come a day when you need someone to jump in and fix something and don't have time to sift through endless videos with the hope that you might quickly find what you are looking for (and that it will actually work). They have always been responsive and patient. Thank you so much.
L lisa humphries
289 days ago

You may see some lower ranking reviews…

My review for rebel.com You may see some lower ranking reviews here, but as a customer of Rebel for 10 years, I can say I have been here while this company has expanded and recently undergone some technical upgrades which were laborious. Everything is working well here. The customer service is great and tech support has been exceedingly patient and informative, even after- hours! I will take this opportunity to thank Rebel and I'm here to purchase another domain today! Talk to you soon...and yes, I will be asking for help! But I did watch the tutorial!
P Paul Brown
389 days ago

Revolutionize Your Online Experience: A Heartfelt Testimonial for Rebel.com

Embarking on my online journey with Rebel.com, I initially encountered a hiccup when updating my credit card information, resulting in disruptions to my email services. However, the dedicated support team swiftly intervened to rectify the issue, showcasing their commitment to resolving customer concerns promptly. Despite this initial setback, a subsequent mishap occurred when my website was inadvertently deleted during the troubleshooting process. Although understandably disheartened, I reached out to the support team once again. Despite the challenges, they diligently worked to restore my website within a week, demonstrating their diligence and dedication towards customer satisfaction. However, as fate would have it, another setback arose as my email services faltered once more. While navigating through this unforeseen hurdle, I found myself seeking resolution for weeks on end. The lack of timely response and ongoing disruptions impacted my business operations significantly, causing undue stress and inconvenience. Reflecting on my experience with Rebel.com, while acknowledging the initial shortcomings and subsequent challenges faced, I understand the importance of seamless online services for the success of my venture. As I make arrangements to transfer my domain, I appreciate the lessons learned and the resilience fostered throughout this journey. For those embarking on their online endeavors, I urge you to prioritize reliable support and seamless functionality to avoid potential setbacks in your digital pursuits. While my experience may have been tumultuous, it is essential to weigh the pros and cons, understanding that every journey presents valuable lessons for growth.
M Matt
422 days ago

Price increase today of over 300%

My review for rebel.com I've been with Rebel over 20 years and have always been very happy with the service and pricing, but today they sprung a change on me that'll increase my monthly bill by over 300%. Worse is that the change will take place in only 7 days, leaving little time to find a new provider. There are heaps of other hosting providers offering similar prices to what I'm currently paying, so why would I stay with Rebel and pay 4 times as much?

Introduction

Rebel.com is a leading online marketplace that offers a wide range of products and services for individuals and businesses. From domain registration and web hosting to website building and online marketing tools, Rebel.com aims to simplify the process of establishing and growing an online presence. With a strong focus on customer satisfaction and user-friendly solutions, Rebel.com has earned a reputation as a trusted and reliable platform in the digital industry.

Pros and Cons

  • Pros:
  1. Extensive product and service offering.
  2. Competitive pricing across various categories.
  3. User-friendly interface and website design.
  4. Excellent customer service to address concerns and queries.
  5. High-quality products and reliable performance.
  6. Flexible payment options for convenience.
  7. Frequent promotions and discounts.
  8. Positive customer reviews highlighting satisfaction and value.
  9. Active community involvement and engagement.
  • Cons:
    1. Limited selection in some niche categories.
    2. Occasional delays in shipping and delivery.
    3. May not be the most cost-effective option for large-scale businesses.

    User Experience

    Rebel.com prioritizes user experience by offering an intuitive and navigable website. With clear labels and relevant information, users can easily find the desired products and services. The website is responsive, ensuring seamless browsing across devices. Features like live chat support and comprehensive FAQs further enhance the overall user experience by providing prompt assistance.

    Pricing and Value for Money

    Rebel.com offers a range of competitively priced products and services. Whether it's purchasing a domain, hosting a website, or utilizing their marketing tools, customers can find affordable options that cater to their needs. The value for money is evident in the quality of products and the level of customer service provided. While larger businesses may find more cost-effective solutions elsewhere, Rebel.com remains a top choice for individuals and small-to-medium-sized enterprises seeking reliable and affordable online solutions.

    Customer Service

    Rebel.com excels in customer service, understanding the importance of prompt and effective support. Their dedicated team is readily available to address inquiries, provide technical assistance, and resolve any issues that arise. With multiple channels for communication, such as live chat, email, and phone support, customers can easily reach out and expect a timely response. The positive customer reviews and testimonials attest to Rebel.com's commitment to providing excellent customer service.

    Product Quality and Selection

    Rebel.com ensures high product quality by partnering with reputable suppliers and adhering to industry standards. From domain registration to hosting services, customers can trust that their online presence is supported by reliable infrastructure. While the selection is extensive for most categories, customers seeking niche products or specialized services may find limited options. However, the available products and services meet the needs of the majority and are regularly updated to keep up with industry trends.

    Website Usability

    Rebel.com's website is user-friendly and easy to navigate. The clean design, clear menus, and intuitive layout make it effortless for customers to find the desired products and services. The search functionality is effective in retrieving relevant results quickly. Additionally, the website provides detailed product descriptions, specifications, and customer reviews to facilitate informed decision-making. Overall, the website usability enhances the overall user experience.

    Returns and Exchanges

    Rebel.com has a straightforward returns and exchanges policy. Customers can request a return or exchange within a specified time frame if they encounter any issues with their purchase. The process is streamlined, and the customer service team ensures seamless resolution. However, it is important to carefully review the specific terms and conditions related to returns and exchanges for each product or service, as exceptions may apply.

    Promotions and Discounts

    Rebel.com offers frequent promotions and discounts across various categories. Customers can benefit from exclusive deals, introductory offers, and seasonal discounts. The promotions are well-communicated through the website, emails, and social media channels, enabling customers to take advantage of these cost-saving opportunities. These promotions and discounts further enhance the value for money that Rebel.com offers its customers.

    Reputation

    Rebel.com has built a strong reputation in the digital industry. With years of experience and a large customer base, the company is recognized for its reliability, trustworthiness, and quality products. Positive customer reviews, industry recognition, and partnerships with reputable suppliers contribute to Rebel.com's excellent reputation. The company's commitment to customer satisfaction and continuous improvement further solidifies its position as a trustworthy online marketplace.

    Payment Options

    Rebel.com understands the importance of providing customers with flexible payment options. Customers can choose from various payment methods, including major credit cards, PayPal, and other secure online payment systems. The payment process is secure and encrypted, ensuring the safety of customers' financial information. This wide range of payment options enhances convenience and caters to diverse customer preferences.

    Loyalty Programs

    Currently, Rebel.com does not offer a specific loyalty program for customers. However, the company frequently launches promotions, discounts, and special offers that provide value to both new and existing customers. While a loyalty program would add an extra layer of benefits for frequent customers, the absence of one does not diminish the overall value that Rebel.com offers through their products and services.

    Customer Reviews

    Reviews from Rebel.com customers consistently highlight satisfaction with the products, services, and customer support offered. The positive feedback emphasizes the reliability, performance, and affordability of Rebel.com's offerings. Customers appreciate the user-friendly interface, prompt assistance, and overall value for money. These customer reviews demonstrate the high level of satisfaction experienced by users, further establishing Rebel.com as a trusted and reputable online marketplace.

    Community Involvement

    Rebel.com actively engages with its community by participating in industry events, sponsorships, and educational initiatives. The company strives to empower individuals and businesses through digital literacy and support. Through partnerships with organizations and contributions to local communities, Rebel.com demonstrates a commitment to giving back and fostering growth within the digital industry.

    Shipping and Costs

    Rebel.com offers shipping services for physical products, ensuring prompt and secure delivery. While the majority of shipments are processed and delivered without issues, occasional delays may occur due to external factors. Rebel.com strives to keep shipping costs reasonable, but the exact charges may vary depending on the destination and the weight of the products. Customers are provided with estimated shipping costs at the time of checkout, allowing them to make informed decisions. In conclusion, Rebel.com provides a comprehensive range of products and services to cater to the ever-evolving digital landscape. With competitive pricing, excellent customer service, and high product quality, Rebel.com has established itself as the go-to platform for individuals and small-to-medium-sized businesses seeking reliable and value-driven online solutions. Although there are some limitations in niche product selection and occasional shipping delays, Rebel.com's dedication to customer satisfaction and continuous improvement ensures a trustworthy and positive experience for its users.