Users Voice for Rebel

27% users rated Terrible
0% users rated Poor
3% users rated Average
1% users rated Very Good
69% users rated Excellent
Pie Chart Review Representation for Rebel
Rebel Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 07 May 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 4.2 4.7 4.6 4.3 5 4
Nov 2022 1 4.5 4.2 2.4 5 4.2
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.1 3.6 1.7 1 5
Mar 2023 5 5 5 5 5 4.1
Line Chart for Rating of peer stores

rebel.com

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Detailed Rebel Review by

Introduction

Rebel.com is a Canadian web hosting company that offers simple and affordable solutions for businesses and individuals looking to establish a successful online presence. Since its establishment in 2006, the company has been committed to providing reliable and high-quality web hosting services, domain registration, site design, and marketing tools. Over the years, Rebel.com has gained a reputation for being a reliable, customer-centric, and innovative company in the industry.

Pros and Cons

Pros:
  • Easy-to-use website builder
  • Affordable pricing
  • 24/7 customer support
  • Easy to set up
Cons:
  • Not suitable for large-scale businesses
  • Some users have reported slow load times
  • Some features are lacking

User Experience

Rebel.com strives to provide its customers with an excellent user experience. In addition to being user-friendly, the website is well-designed and easy to navigate. The site also offers several tools and resources aimed at helping customers set up their websites quickly and easily. Additionally, the company's customer support team is always available to help customers with any issues they may encounter.

Pricing and Value for Money

Rebel.com's pricing is competitive, and the company offers several packages to fit the needs of various businesses and individuals. While some packages may be lacking in features compared to other providers, Rebel.com makes up for it with its affordable pricing. Additionally, the company frequently runs promotions and discounts throughout the year, giving customers even more value for their money.

Alternatives

While Rebel.com is a great option for businesses and individuals looking for affordable web hosting services, it may not be the best fit for everyone. Some alternatives to consider include SiteGround, Bluehost, and HostGator.

Customer Service

Rebel.com provides excellent customer service, with a well-trained and knowledgeable support staff. Customers can reach out to support through several channels, including email, chat, and phone. Additionally, the company offers a comprehensive knowledge-base and FAQ section to help customers troubleshoot issues and find answers to common questions.

Product Quality and Selection

Rebel.com offers a wide range of products and services, including web hosting, site design, marketing tools, and domain registration. While the company's offerings may be lacking in some areas, they provide an adequate selection of features that meet the needs of most businesses and individuals.

Website Usability

Rebel.com's website is well-designed and easy to navigate, with an intuitive layout that allows even novice users to find what they need quickly. Additionally, the site's various tools and resources are well-organized and easy to access.

Returns and Exchanges

Rebel.com's returns and exchanges policy is straightforward and fair. Customers have a 30-day period to cancel their subscription and receive a full refund. Additionally, the company offers a 99.9% uptime guarantee, ensuring that customers can rely on their website to always be available.

Promotions and Discounts

Rebel.com frequently runs promotions and discounts throughout the year, giving customers even more value for their money. Additionally, the company offers a loyalty program that rewards customers with free services and other discounts.

Reputation

Rebel.com has a solid reputation in the web hosting industry, with many customers praising the company's reliability, customer service, and affordable pricing. The company has also received several industry awards for its web hosting services and commitment to customer support.

Payment Options

Rebel.com accepts several payment options, including credit cards, PayPal, and Apple Pay. The company also uses secure transactions to ensure that customers' financial information is safe.

Loyalty Programs

Rebel.com offers a loyalty program that rewards customers for their continued patronage. Customers can earn rewards that include free domain registration, free hosting packages, and other discounts.

Customer Reviews

Customer reviews of Rebel.com are generally positive, with many praising the company's quality of service, affordability, and knowledgeable customer support team. Customers also appreciate the company's user-friendly website and easy-to-use tools.

Community Involvement

Rebel.com is committed to giving back to the community, with partnerships with various organizations that help support local businesses and encourage economic growth in the area. Additionally, the company supports several charitable organizations and participates in various community events.

Shipping and Costs

As a web hosting provider, Rebel.com does not offer physical products or shipping services. However, the company's pricing is competitive, and there are no hidden fees or costs associated with any of the services they offer.

Conclusion

Overall, Rebel.com is an excellent choice for businesses and individuals looking for affordable and reliable web hosting services. While some alternatives may offer more features or benefits, Rebel.com provides an excellent user experience, knowledgeable customer support, and a wide range of products and services that meet the needs of most users.

Rebel Recent User Reviews

User Rating

5 stars

46

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Reviewer Name: Matthew Brown

Review Submission Date: 2022-11-05

Review Title: Rebel always have what I'd want. Shout out to Zach.
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Review Description: Rebel always seems to have what I'd like, and the staff have always been friendly and happy to assist. I was helped today, especially by a young man named Zach, who works at the Coomera Westfield Rebel Sport in Queensland. I was looking at the many choices of braces and support for my knee. Zach helped me establish which one would be beneficial for my situation. I was able to try them on, and he offered some great advice.Cheers Zach.

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Reviewer Name: Jose Feliciano

Review Submission Date: 2022-10-12

Review Title: Horrible customer service
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Review Description: I am an IT professional for over 15 years. I wanted to give this company the benefit of a doubt but their customer service is sub par. Specially their phone support agent Solon. During the call he kept making absurd suggestions to try to rectify my issue. It's almost as if he was new and just trying anything to see if it sticks. Solon could use a course in Customer service. I had to end the call. Their chat support was a whole lot better. Glad I didn't have to speak to them again.

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Reviewer Name: Tom Courtney

Review Submission Date: 2022-09-10

Review Title: Terrible communication and billing system
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Review Description: Often the company do not send you any emails to notify you that your domain is expiring. They will then let it expire and send you an email saying it has expired and if you would like it back you will have to pay a recovery fee. I have raised support tickets about this in the past, but they don't fix the issue and it happens again a year later.Look somewhere else to register your domain. they are a pain to deal with.

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Reviewer Name: Mandy

Review Submission Date: 2022-08-26

Review Title: Please Avoid
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Review Description: Please avoid. My son ordered items from here without doing research on the company. They muddled up the postal address on the order confirmation, I sent 'customer services' an email to rectify it but six emails later and the address has not been corrected and I am still being requested to provide the same information provided in the initial email. I have now requested the order to be cancelled but again this request is being ignored and I am continuing to receive inappropriate communication.

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Reviewer Name: Karen Taraska-Alcock

Review Submission Date: 2022-08-11

Review Title: In the service of my customers
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Review Description: In the service of my customers, I have worked with numerous IT /hosting providers including Rebel (and their predecessor Domains at Cost) for about 2 decades. Rebel is the only company that I would give a 5 star review. Their culture is one of friendly and prompt service and solutions. Always going that extra mile. I would strongly recommend them. Thank you to the team at Rebel. Keep up the great work!

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Reviewer Name: Veice Gace

Review Submission Date: 2022-08-03

Review Title: Is Rebelnice legit?
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Review Description: I have not yet used this website so I want a conformation that this is legit

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Reviewer Name: Calford family

Review Submission Date: 2022-07-11

Review Title: Very attentive to my questions and…
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Review Description: Very attentive to my questions and concerns. No complaints.

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Reviewer Name: Cory

Review Submission Date: 2022-06-15

Review Title: Tried to charge me more for my domain.
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Review Description: Was sold a domain name only to be told later on that I couldn’t have it because it was a premium domain and they didn’t charge me the correct price. Tried to offer me the domain at $500, a $450+ increase from my original purchase price. First and last time using this company, if they can’t even manage their prices right, I do not trust them to handle any other issues that arise. Stick with a more reputable company that backs everything they advertise.

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Reviewer Name: Vincent Pimparé

Review Submission Date: 2022-04-14

Review Title: I have been with Rebel for many years…
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Review Description: I have been with Rebel for many years and I always appreciated their exceptional customer service. I would recommend Rebel to anyone looking for serious domain and hosting management.

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Reviewer Name: Miraza Sha

Review Submission Date: 2022-03-23

Review Title: I recently changed all of my hosting to…
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Review Description: I recently changed all of my hosting to Rebel, and they have been fantastic. They assisted me in moving all of my sites over and ensuring that everything was up and running properly. When you contact for help, they respond quickly and get problems taken care of quickly. Also, the cost is fantastic! I strongly advise you to give them a try!

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