Users Voice for Redbox

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 24 Jul 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 2.6 1.3 2.7 4.1 3
Feb 2023 5 5 5 3 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Redbox Review by

Introduction is an online DVD and Blu-ray rental company that offers affordable and convenient movie and game rentals. Redbox is a subsidiary of Coinstar, and it first started in 2002, initially offering DVD rentals at supermarkets, convenience stores, and other retail locations. In recent years, Redbox has expanded its services, allowing users to rent DVDs and Blu-rays online.

Pros and Cons

Pros: Redbox is very affordable and has a vast selection of movies and games. The website is easy to use, and returns are simple. Redbox also has many promotions and deals available for its customers. Cons: One of the downsides of Redbox is that their inventory of newer releases can be limited, and they don't offer a streaming service. Furthermore, some users have reported difficulties with returning their rentals at certain locations.

User Experience

Redbox's website is easy to use and navigate, with a clear layout and search bar for finding movies and games. When you rent a movie, you can choose to either have it delivered to your home or pick it up at a nearby kiosk. The website also provides information on the ratings of movies, so users can make informed decisions.

Pricing and Value for Money

Redbox DVD rentals cost $1.80 per night, whereas Blu-ray rentals cost $2.00 per night. The prices are very affordable and are some of the lowest in the rental industry. Redbox also offers many promotions, such as rental discounts and free rentals, making it an excellent value for money.


Redbox's biggest competitors include Netflix, Hulu, and Amazon Prime Video. Netflix and Hulu provide streaming services, whereas Amazon Prime Video offers streaming as well as rental options. However, Redbox offers better deals and promotions for movie rentals.

Customer Service

Redbox's customer service is available through email and phone. Redbox also has a FAQ section on its website, providing answers to commonly asked questions regarding rentals and returns.

Product Quality and Selection

Redbox offers a wide selection of movies and games, including new releases and classic titles. The quality of the movies and games is excellent, with high-quality visuals and audio.

Website Usability

Redbox's website is well-designed and organized, with a clear layout and easy navigation. The search bar is prominently featured, making it easy to find movies and games. The checkout process is also straightforward, and users can quickly check their rental history and return their rentals.

Returns and Exchanges

Returning rentals to Redbox is simple and can be done at any kiosk or through the website. If a rental is overdue, Redbox will charge the user an additional rental fee. However, some users have reported difficulties with returning their rentals at certain locations.

Promotions and Discounts

Redbox offers many promotions and discounts, such as rental discounts and free rentals. Users can also sign up for Redbox's newsletter to receive exclusive deals.


Redbox has a solid reputation and is well-known for its affordable rental services. Redbox has also won several awards for its DVD and Blu-ray rental services, signaling its quality.

Payment Options

Redbox accepts credit and debit cards, as well as PayPal, as payment methods.

Loyalty Programs

Redbox has a loyalty program called Redbox Perks, which rewards users for every rental they make. Users can redeem their points for free rentals, movie tickets, and other exclusive deals.

Customer Reviews

Redbox has many positive customer reviews, praising its affordable prices and easy rental process. However, some users have reported issues with returning rentals at certain locations.

Community Involvement

Redbox partners with several nonprofit organizations, including the American Heart Association and St. Jude Children's Research Hospital, to provide donations and support for their initiatives.

Shipping and Costs

Redbox offers free delivery for rentals made online, with no additional costs. The rentals can also be returned to any kiosk, making the process simple and convenient.