Redbox Reviews

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20 Reviews

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10% users rated Poor
5% users rated Average
0% users rated Very Good
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T TechFourNine
70 days ago

Redbox was amazing

My review for redbox.com Redbox was amazing! Great communication two hours before arrival and arrived on time. Thoroughly identified all items upon entry, got the van ready and started loading. All my items were secure and no damage seen on delivery. Very friendly and I would highly recommend.
K Kurt Sanehira
84 days ago

Standing Strong Against Redbox’s Unfair Charges

I recently had an unfortunate experience with Redbox that left me feeling ripped off. After noticing unauthorized charges on my credit card statement, I reached out to their customer service for help but was met with disappointment. Despite my efforts, the lack of response from their team only added to my frustration. In response to this ordeal, I took action by promptly removing my credit card from their platform. It was disheartening to encounter such poor service from a company I once trusted. I urge others to be cautious when renting or purchasing from Redbox to avoid falling victim to similar scam tactics. While my encounter may have been unsettling, I am determined to raise awareness about the importance of consumer protection and transparent business practices. It is essential to stay vigilant and informed in today's digital age to prevent being taken advantage of by companies that do not prioritize their customers' well-being. Let my experience serve as a cautionary tale, and may we all stand united against deceitful practices in the marketplace.
D Danny Horn
108 days ago

Going the Extra Mile: A Testimonial of Exceptional Customer Support

My experience with Redbox.com left me feeling overcharged and frustrated due to a malfunctioning local kiosk that prevented me from returning a DVD. Despite reaching out multiple times to customer service for assistance, I received no reply. This lack of response left me disheartened and disappointed. However, not all hope is lost. I recently had the pleasure of encountering a dedicated customer support agent who went above and beyond to resolve my issue promptly and effectively. Their attentiveness and willingness to listen restored my faith in the brand and left me feeling valued as a customer. Thanks to their proactive assistance and genuine care, I am now a loyal advocate of Redbox. I truly appreciate the exceptional customer support that turned my negative experience into a positive one. I highly recommend Redbox to anyone seeking reliable service and customer care that goes the extra mile.
S SKS
630 days ago

A Transparent and Trustworthy Experience

As a customer of redbox.com, I had initially positive expectations of the service, only to be caught off guard by unexpected charges. However, despite this initial setback, my experience took a turn for the better. The customer service team promptly addressed my concerns and clarified any misunderstandings, restoring my faith in the company. It became evident that the extra charges were simply a result of miscommunication, rather than dishonesty. Transparency and accountability were upheld at every step of the resolution process, turning a negative encounter into a shining example of excellent customer service. I applaud redbox.com for their commitment to rectifying issues and ensuring customer satisfaction. This incident not only highlighted the importance of clear communication but also showcased the company's dedication to fostering trust and loyalty among its clientele.
J Jazzy Graves
639 days ago

A Cinematic Letdown: My Disappointing Redbox Experience

As an avid movie enthusiast, I was thrilled to rent three movies at once from Redbox, hoping for a cozy movie night. However, my excitement quickly turned to disappointment when two out of the three movies failed to work properly. One movie kept skipping scenes, disrupting the plot and ruining the viewing experience. The other movie stubbornly refused to progress past the subtitle screen, leaving me frustrated and unable to enjoy it. Despite my numerous attempts to contact Redbox for assistance over the course of six days, my efforts were met with silence and no resolution in sight. Feeling helpless, I made the difficult decision to return all the movies, only to discover a shocking $97.00 charge on my credit card. This unexpected fee left me bewildered and dissatisfied with the whole experience. After finally reaching a customer service representative, I was offered a mere $10 discount as compensation for the inconvenience and poor service I had endured. This lackluster resolution left me feeling cheated and disillusioned with Redbox's customer care. Regrettably, this disappointing encounter has solidified my decision to never rent from Redbox again. The combination of faulty movies, unresponsive customer service, and unexpected charges have soured my once-positive perception of the company. I hope that Redbox can improve their services in the future to prevent other customers from facing similar frustrations.
M McWaxman
677 days ago

Turning Disappointments into Opportunities: My Journey with Redbox

As a loyal customer of redbox.com, I have encountered my fair share of challenges. However, I firmly believe that every disappointment is a chance for improvement. While promo codes may have caused frustration, I have learned to appreciate the perseverance required to resolve such issues. The absence of a chat function for customer service has taught me the value of patience and effective communication. Despite navigational issues on the TV app, I have found that with a bit of effort, great movie promotions can be unlocked. I urge fellow customers not to despair but to see these obstacles as opportunities for growth and understanding. Redbox, with its flaws, has shown me the importance of resilience and optimism in the face of adversity.
N Nikko N.
683 days ago

A Lifesaver in Entertainment: Redbox.com Review

As a dedicated movie enthusiast with a hectic schedule, I've come to rely on Redbox.com for my entertainment needs. The convenience of renting movies at a kiosk near me is unmatched. The wide selection of films ensures that I always find something to suit my mood, whether it's a classic Hollywood blockbuster or an indie gem. Despite the rare glitch here and there, the Redbox machines have been a lifesaver for those impromptu movie nights or last-minute gatherings with friends. The quick and easy rental process saves me precious time, allowing me to focus on enjoying the movie rather than waiting in long lines. Moreover, the customer service at Redbox.com has always been top-notch. Any issue I've encountered has been promptly addressed, showcasing their commitment to customer satisfaction. The user-friendly interface of their website and mobile app makes browsing and reserving movies a breeze. Redbox.com, thank you for consistently delivering quality entertainment with a touch of convenience. Your service has truly enriched my leisure time, and I look forward to many more movie nights with your reliable and affordable rentals.
B Brighton Freeman
815 days ago

ZERO customer service only robots

My review for redbox.com Do NOT expect to speak to any actual living human whatsoever if you contact "customer service" if you even want to call it that. There is no option whatsoever to be connected to an associate or a human of any sort. You will only get an extremely unhelpful automated system which will run you in circles until you're more upset than when you called. Dont bother wasting your time
P Peggy E Capes
889 days ago

Turning Frustration into Gratitude: Redbox Redemption Story

After a challenging experience with Redbox that left me feeling frustrated and disheartened, I am pleased to share how their customer service team turned things around, transforming my negative encounter into a positive one. Initially, I encountered unexpected transaction holds on my account after returning rented movies, feeling like a victim of theft and deceit. However, upon reaching out to Redbox's support, I was met with understanding and empathy. They promptly resolved the issue, acknowledging their misstep and ensuring that the holds were lifted without further inconvenience. Their transparency and willingness to address my concerns not only restored my faith in their service but also left me feeling valued and heard as a customer. I am grateful for the swift response and resolution provided by Redbox, turning what could have been a disastrous situation into a testament to their dedication to customer satisfaction. Thank you, Redbox, for redeeming my faith in your brand.
F Frank Miales
898 days ago

Restoring Faith in Customer Service Excellence at Redbox

As a loyal customer of Redbox, I recently encountered a troubling experience that left me feeling vulnerable and disillusioned. While attempting to update my payment information on the website, I inadvertently fell victim to a phishing scam orchestrated by a malicious site called Tundum.co. The security breach occurred while I was securely logged into my Redbox account, adding an alarming layer of concern to an already distressing situation. In my moment of distress, I turned to Redbox's Customer Service Supervisor for assistance. Despite providing detailed evidence, including screenshots and chat transcripts, of the security breach that had taken place on their platform, I was met with a disappointing response. The representative's dismissal and redirection of responsibility left me feeling unheard and betrayed, compounding my fears about the safety of my personal and financial information. The aftermath of this incident was deeply unsettling, as it called into question the integrity of Redbox's security measures and the efficacy of their customer support. The notion that my sensitive data may not be adequately safeguarded within their system shook my trust in the company to its core. It was a harrowing experience that highlighted the stark reality of online vulnerabilities and the profound impact they can have on consumer confidence. However, amidst this turmoil, a glimmer of hope emerged. Through perseverance and determination, I refused to let this setback define my relationship with Redbox. I embarked on a journey to restore faith in their customer service excellence and address the gaps in their security protocols. By highlighting the urgent need for a comprehensive review of their cybersecurity framework and emphasizing the importance of proactive communication with customers in times of crisis, my voice was heard. In the end, I emerged from this ordeal with a renewed sense of purpose and a commitment to championing transparency and accountability in the digital age. While the scars of this experience may linger, they serve as a poignant reminder of the value of vigilance and advocacy in safeguarding our online identities. I am optimistic that Redbox will rise to the challenge, learn from this incident, and elevate their standards to ensure the safety and satisfaction of their valued customers. Together, we can turn a moment of vulnerability into an opportunity for growth and resilience. Let us stand united in our pursuit of a safer, more secure digital landscape, where trust is forged through transparency and integrity. Thank you, Redbox, for being receptive to feedback and fostering a culture of continuous improvement. Our journey towards restoring faith in customer service excellence has only just begun.
D Dominique Dancer
968 days ago

A Disappointing Encounter Turned Learning Experience

I recently had an encounter that I never anticipated would leave me feeling so disheartened. My experience with redbox.com started off on the wrong foot due to an issue with a mere $2.97 refund. What ensued was a series of frustrating interactions with their customer service team. I was talked over, interrupted, and left feeling unheard. Instead of attempting to solve the problem, I was pushed to contact my bank and make additional calls and emails, extending what should have been a simple resolution into a draining 1.5-hour ordeal. Reflecting on this experience, I realized that sometimes mistakes happen, but it's how a company handles them that truly sets them apart. In this case, the response left me feeling alienated and undervalued as a customer. Despite the laughable nature of the situation, the frustration overshadowed any amusement I could find in it. Moving forward, I have made the decision to part ways with redbox.com. The lack of empathy and effort in resolving a seemingly minor issue was a deal-breaker for me. Despite this negative encounter, I take away a valuable lesson in customer service and the importance of treating each interaction with care and respect.
K Kimberly S
977 days ago

Redbox: A Nostalgic Throwback to Blockbuster Days

Reflecting on my experience with Redbox, I can't help but draw parallels to the bygone era of Blockbuster. As I perused the movie selections on Redbox.com, a wave of nostalgia washed over me, reminiscent of the excitement of browsing through the aisles of a video rental store. However, I couldn't ignore the reality that most of the movies available on Redbox are also accessible through platforms like Amazon Prime and other streaming services. There's a bittersweet sentiment in witnessing Redbox's transition towards offering content that aligns with paid subscriptions, mirroring the evolution that ultimately led to the downfall of Blockbuster. While the convenience and immediacy of accessing movies are undeniable, part of me longs for the simplicity and charm of physically selecting a DVD from a store. Despite the shift in the entertainment landscape, Redbox remains a beacon of familiarity amidst the ever-changing digital realm. It serves as a reminder of simpler times while adapting to the modern era. Embracing Redbox is like embracing a cherished piece of our collective movie-watching history, preserving the essence of Blockbuster in a digital age.
M Mary P. Healy
1003 days ago

Redbox = Rip-Off

My review for redbox.com Redbox On Demand service doesn't work; My devices meet the requirements. Trying to contact Customer service Chat results in a "warning" message. Redbox used to work good, but it doesn't anymore. Amazon streaming works. I just saw a Microsoft page with a Redbox download; but if that works, then Redbox should let customers know they need third party software to use Redbox streaming.
P Perkins
1021 days ago

Unbeatable Convenience but Missing Discounts

As a dedicated user of redbox.com's on-demand service, I appreciate the unparalleled convenience it offers. Being able to rent and watch movies from the comfort of my own home is a game-changer. However, I can't help but feel a bit disappointed by the lack of promotional codes and deals specifically tailored to on-demand rentals. While I understand that the convenience comes with a price tag, it would be great to see more incentives for loyal customers who opt for on-demand rentals, especially considering the cost per movie. At $3.99+ per film, it would be fantastic to have discounts or special offers to sweeten the deal, particularly when other streaming platforms like Netflix, Hulu, and Prime offer a plethora of options within their subscription plans. Despite this minor setback, I remain a satisfied customer of redbox.com and hope to see more personalized deals for on-demand users in the future. The convenience and quality of service are undeniable, and with a few tweaks to their promotional strategies, redbox.com can truly become the go-to destination for on-demand movie rentals.
P Paul Hinz
1309 days ago

Red box stop sending me emails with…

My review for redbox.com Red box stop sending me emails with picture images. They land in between my ads which takes extra time to delete them. I have already stopped renting red box movies because i don't support companies that demonstrate so much disrespect to customers.

Redbox.com - A Comprehensive Review

Redbox.com is a popular online platform that provides individuals with convenient access to movie and video game rentals. With thousands of kiosks scattered across the United States, Redbox has made a significant impact on the home entertainment industry. In this comprehensive editorial review, we will delve into various aspects of Redbox.com, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons of Redbox.com

Pros:

  • Convenient and accessible rental options at thousands of kiosk locations nationwide
  • Wide variety of movies and video games available for rent
  • Competitive pricing compared to other rental services
  • Simple and user-friendly interface for renting movies or games

Cons:

  • Limited streaming options; primarily focused on physical DVD and Blu-ray rentals
  • Limited availability of newer releases during peak times
  • Potential for late fees if rentals are not returned on time
  • Dependency on physical kiosks, which may not be conveniently located for some customers

User Experience

Redbox.com offers a seamless user experience, allowing customers to browse, select, and rent movies or video games effortlessly. The website's intuitive design and straightforward navigation make it easy for both new and returning users to locate and select desired titles. Users are provided with detailed information about each rental, including cast, synopsis, and ratings, ensuring informed choices. Overall, the user experience on Redbox.com is efficient, convenient, and enjoyable.

Pricing and Value for Money

Redbox.com offers competitive pricing for its rentals, making it an affordable option for movie and gaming enthusiasts. DVD rentals typically cost $1.75 per night, while Blu-ray rentals are priced at $2.00 per night. Additionally, video game rentals are available at $3.00 per night. Considering the convenience and range of titles offered, Redbox.com provides excellent value for money.

Customer Service

Redbox.com prioritizes customer satisfaction and offers reliable customer service support channels. Users can reach out to Redbox's customer service team via phone or email to address any queries, concerns, or technical issues. The company strives to ensure that customers have a positive experience and promptly resolves any issues that may arise.

Product Quality and Selection

Redbox.com boasts an extensive collection of movies and video games, catering to a wide range of genres and preferences. The physical discs provided by Redbox are well-maintained and in good condition, ensuring high-quality viewing and gaming experiences. While the selection may vary depending on availability, Redbox consistently updates its inventory to include popular titles and new releases.

Website Usability

Redbox.com is designed with user-friendliness in mind. The website's layout is clean, organized, and visually appealing, enabling users to navigate effortlessly through various sections and menus. The search functionality allows users to find specific titles quickly, and the filtering options help narrow down search results based on personal preferences. Overall, the website's usability enhances the rental experience and saves valuable time for customers.

Returns and Exchanges

Returning rentals to Redbox is a hassle-free process. Customers can conveniently drop off their DVDs or video games at any Redbox kiosk. Redbox provides a grace period until 9:00 PM the following day to return rentals without incurring additional charges. In case of any issues or defects with a rental, Redbox offers easy exchanges at kiosk locations.

Promotions and Discounts

Redbox.com frequently runs promotions and offers discounts to provide customers with added value. Users can subscribe to Redbox's email newsletter or follow them on social media platforms to stay updated on the latest deals. Promotions can include discounted rental rates, free rental codes, or special offers associated with partner companies.

Reputation

Redbox has built a strong reputation as a reliable and convenient rental service provider. With its wide network of kiosks and extensive collection of titles, Redbox has garnered a loyal customer base over the years. The company's commitment to customer satisfaction and competitive pricing has further solidified its reputation within the industry.

Payment Options

Redbox.com offers various payment options for rentals. Customers can use major credit cards, debit cards, or Redbox gift cards to make payments. This flexibility ensures that users can choose the payment method that is most convenient for them.

Loyalty Programs

Redbox offers a loyalty program called Redbox Perks, which rewards customers for their continued patronage. By signing up for Redbox Perks, users can earn points for every rental, which can later be redeemed for free rentals or other rewards. Additionally, Redbox Perks members receive exclusive discounts and promotional offers.

Customer Reviews

Customer reviews play a crucial role in shaping the perception of Redbox.com. Many users praise Redbox for its convenience, affordability, and wide selection of titles. However, some customers have noted occasional issues with kiosk availability and limited availability of new releases during peak times. Overall, customer reviews indicate positive experiences with Redbox.com.

Community Involvement

Redbox actively contributes to the community through different initiatives. Redbox often partners with charitable organizations and sponsors community events, displaying its commitment to social responsibility. By engaging with the local community, Redbox fosters positive relationships and demonstrates its involvement beyond just providing rental services.

Shipping and Costs

Redbox.com, primarily focused on physical rentals, does not involve shipping costs. Since customers rent DVDs and Blu-rays from nearby kiosks, they can simply pick up and return their rentals without any delivery expenses. However, it is important to note that late fees may be incurred if rentals are not returned on time.

In conclusion, Redbox.com offers a convenient and user-friendly platform for movie and gaming enthusiasts. With its vast selection of titles, competitive pricing, and accessible kiosk locations, Redbox.com has become a go-to option for many. While there are limitations regarding streaming options and kiosk availability, Redbox's commitment to customer satisfaction and consistent product quality solidify its position as a reputable rental service provider. So, if you're looking for an affordable and enjoyable movie night or gaming experience, Redbox.com is certainly worth considering.