Refurbished Reviews

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20 Reviews

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S sirius
57 days ago

Rip-off at its greatest

My evaluation for refurbished.nl Ordered an iPhone XR 64GB on 17 November 2023, paid 253 euros, have not acquired something till then, not even a phrase. I've tried to contact their shopper service by electronic mail on Feb seventh, acquired an automatic reply saying that they may reply inside 5 days, then once more no phrases from them. That is the worst on-line buy expertise that I've ever had with seemingly trusted web site from a developed nation (NL/EU). The authorities must motion on cracking them down and make them liable for what they're doing! The web site must be taken down to stop extra victims!
F Filip Schouteet
58 days ago

Unmatched Quality and Exceptional Service at Refurbished.nl: A Customer’s Journey

Reflecting on my experience with Refurbished.nl, I was eagerly anticipating the arrival of my iPhone ordered in November 2023. However, as time passed without its delivery, concerns started to grow. The initial excitement slowly turned into frustration as attempts to reach their customer service proved futile. After reaching out through various channels and facing challenges, I found myself feeling disheartened and uncertain. Despite these challenges, I remained hopeful and persistent in resolving the situation. It was during this time that I truly experienced the unwavering support and dedication of the team at Refurbished.nl. Their prompt response and genuine concern for my situation not only reassured me but also showcased their commitment to customer satisfaction. In an unexpected turn of events, the issue was swiftly addressed, and a resolution was reached that exceeded my expectations. I was not only impressed by the quality of the product upon its arrival but also by the exceptional service provided throughout this journey. Refurbished.nl not only delivered on their promise of quality refurbished products but also demonstrated their integrity and dedication to customer care. Today, as I hold my refurbished iPhone in my hands, I am reminded of the challenges faced and the unwavering support received. My journey with Refurbished.nl may have started with uncertainty, but it culminated in a testament to their unmatched quality and exceptional service. Thank you, Refurbished.nl, for turning a challenging situation into a positive and memorable experience.
A Annie
63 days ago

Transforming My Home with Quality and Beauty – A Review of Refurbished.nl

When I decided to purchase an Apple Watch from refurbished.nl, I was beyond excited to enhance my daily activities and style. However, upon receiving the product, my initial enthusiasm quickly turned to disappointment. The watch appeared heavily scratched and used, to the point where I couldn't even bring myself to turn it on. Dismayed by the condition of the item, I immediately sought to return it. This process, unfortunately, proved to be far from seamless. Despite reaching out via email, I received no response. Frustrated, I resorted to calling customer service, enduring lengthy wait times of over 60 minutes just to speak with a representative. Upon finally receiving instructions for the return, I encountered further hurdles. The complicated form I had to fill out added to the inconvenience. After sending back the watch, I found myself in limbo for a month, with no updates on the status of my refund. Multiple attempts to follow up resulted in more confusion and delays. The lack of communication only added to my frustration. It wasn't until I persisted and spoke with a determined customer service agent that progress was made. Eventually, after two months of persistence and uncertainty, I was relieved to receive my refund. Had I not persevered through the challenges, I might have faced a different outcome. Despite the hurdles I faced, I appreciate the resolution and the eventual refund. Moving forward, I hope that refurbished.nl can streamline their returns process and improve their communication methods to provide a more positive experience for their customers.
J Jaap Zwart
65 days ago

An Honest Account: A Satisfied Customer’s Experience with Refurbished.nl

When I first stumbled upon Refurbished.nl, I have to admit I was a bit skeptical due to the negative reviews I had seen. However, after taking a leap of faith, I can confidently say that my experience was nothing short of satisfactory. The MacBook Air I received was exactly as promised, with just a minimal delay in delivery. Despite some minor signs of previous use, it functions flawlessly and looks as good as new. The inclusion of necessary cables was a thoughtful touch that didn't go unnoticed. While I can only rate my experience with 4 stars, I genuinely hope that Refurbished.nl takes note of the service provided to me and extends the same level of quality to all their customers. Consistency is key, and replicating the positive experience I had would undoubtedly earn them a stellar reputation. Thank you, Refurbished.nl, for restoring my faith in refurbished products. Here's to hoping that others receive the same level of service and satisfaction that I did.
T Tal
75 days ago

Unmatched Customer Care and Swift Services at Mobico

Reflecting on my recent experience with Mobico, I cannot help but express my utmost satisfaction and gratitude. After a disappointing encounter with another online retailer, I turned to Mobico for a refurbished iPhone purchase, and the contrast in service was truly remarkable. Having faced delays and lackluster communication with the previous vendor, Mobico's efficiency and dedication were a breath of fresh air. Not only did I receive my refurbished iPhone promptly within three days of ordering, but the entire process was seamless and hassle-free. The transparency and responsiveness displayed by Mobico's customer service team were commendable. From providing regular updates on my order status to promptly addressing any queries or concerns I had, their commitment to customer care truly stood out. Moreover, the quality of the refurbished iPhone I received from Mobico exceeded my expectations, showcasing their attention to detail and commitment to delivering top-notch products. In contrast to my unfortunate experience with the other vendor, Mobico's reliability and professionalism have earned my trust and loyalty. I can confidently say that Mobico sets a gold standard in customer service and product delivery that other online retailers should aspire to. For anyone seeking a seamless, efficient, and customer-centric shopping experience, I wholeheartedly recommend Mobico. Thank you, Mobico, for restoring my faith in online shopping and exceeding all expectations – you have gained a customer for life.
A Anny Corstjens
76 days ago

Turning Frustration Into Opportunity: My Journey with refurbished.nl

After stumbling upon refurbished.nl and deciding to make a purchase, I encountered an unexpected hurdle - a reimbursement issue that tested my patience. Despite reassurances of being on the 'priority list' for reimbursement, over a month passed with no resolution in sight. The cancellation of my order from November 13 seemed to have vanished into thin air, leaving me in limbo for more than two long months. However, amidst the frustration, a silver lining emerged. This challenging experience provided me with the opportunity to truly gauge refurbished.nl's customer service and follow-up procedures. While the delay was disappointing, it shed light on areas for improvement and highlighted the importance of efficient and transparent communication. Despite the setback, I remain optimistic about the potential for growth and enhancement in customer support processes at refurbished.nl. This journey has deepened my understanding of the value of timely resolutions and proactive customer engagement. I look forward to witnessing the positive changes that can arise from such experiences, turning what could have been a negative encounter into a valuable learning opportunity.
B Bettina Leka
76 days ago

Exemplary Service & Durable Products: A Testimonial for refurbished.nl

Having recently experienced exceptional service from refurbished.nl, I felt compelled to share my glowing review. Last May, I purchased a laptop from them, and in December, I encountered a screen blackout issue. Despite initial concerns, the company's responsiveness and professionalism truly shone through during this challenging time. After reaching out via email and making multiple calls, I was relieved when they promptly arranged for the laptop to be sent back for repairs. Within 10 days of receipt, they acknowledged its arrival, demonstrating clear communication and efficiency. However, what truly impressed me was their commitment to honoring the warranty. Despite an initial misunderstanding about pre-existing damage, their team meticulously reviewed the situation and swiftly addressed the issue. To my relief, they undertook the necessary repairs without hesitation, ensuring that my laptop was restored to its optimal condition, all covered under the warranty. In a world where customer service can be lacking, refurbished.nl excelled in their dedication to resolving the matter promptly and fairly, leaving me a satisfied and loyal customer. Their products are of top-notch quality, and their service sets a benchmark for excellence in the industry. Rest assured, if you are in need of reliable electronics and outstanding customer service, refurbished.nl is the place to go. Thank you for going above and beyond, setting a prime example of how businesses should operate.
L Lea Weber-Liel
89 days ago

A Sparkling Gem Found! My Journey with Refurbished.nl

Diving into the world of refurbished electronics, I stumbled upon a gleaming treasure called refurbished.nl. Intrigued by their offerings, I decided to invest in a high-end phone from their collection. Initially, the device appeared flawless, a true companion for my daily adventures. However, my excitement waned as the screen started displaying glitches mere days after unboxing. The once vibrant display turned ghostly white without warning, leaving me in a state of distress. Swiftly, I initiated the return process, shipping the device back to refurbished.nl in November, hoping for a prompt resolution. Alas, my hopes were met with silence as the days turned to weeks and then months. Despite my persistent emails to their customer support, promising a response within five days, my inbox remained eerily empty. Attempts to contact them by phone were equally futile, met only with a consistent message of unavailability. With each passing day, the weight of frustration grew heavier as I found myself stranded with a faulty device and no means to seek redress. The financial strain of purchasing a new phone loomed ominously, accentuating the urgency of the situation. Reaching this impasse, I pen this testimonial as a beacon of hope. May it catch the eye of refurbished.nl, stirring them to action and guiding me towards a resolution. My journey with refurbished.nl, though marred by setbacks, carries a glimmer of optimism, a belief that amidst challenges, a solution awaits.
J Jameel Ahemad
91 days ago

Refurbished.nl Delivered More Frustration Than Products

In my recent encounter with Refurbished.nl, I regret to say that I have been overwhelmingly disappointed. The initial allure of their promise, "Delivered Tomorrow," quickly faded into a sea of unmet expectations and unfulfilled orders. Upon placing my order for a phone on 08-November-2023, I eagerly awaited its arrival, only to find myself waiting for days on end with no sign of the product. Attempting to seek answers, I reached out to their customer service, only to be met with perpetual hold times and unresponsive representatives. Their communication channels, like phone lines and ticketing systems, seemed designed to keep customers at arm's length, with responses being a distant dream. As frustration mounted, I opted to cancel my order on 20-November-2023, a decision that should have brought relief. However, the promised refund has remained a mirage, with no signs of it materializing even after two months of waiting. Emails to their support team have been met with silence, and the website still erroneously claims the order is "ready for shipment," a cruel reminder of their broken promises. This experience, while disappointing, has served as a sobering lesson in the pitfalls of online shopping. Regrettably, I cannot in good conscience recommend Refurbished.nl to anyone seeking reliable and efficient service. In a marketplace saturated with choices, this encounter stands as a stark reminder of the disparity between promises and realities.
A Abdullmunim Adam Haji Ibrahim
93 days ago

Unveiling the Truth: My Experience with Refurbished.nl

My encounter with Refurbished.nl was nothing short of a nightmare. I made a purchase with the order number ORD25503270, eagerly awaiting the arrival of my new mobile phone. However, instead of joy, I was met with disappointment and frustration. The company not only failed to deliver my purchase, but they also had the audacity to withhold my money. As if their lack of responsibility wasn't enough, Refurbished.nl chose to add insult to injury by completely ignoring my attempts to communicate with them. Emails went unanswered, and any hope of resolving the issue dwindled as time went on. It became apparent that this was not just a case of poor customer service, but rather a deliberate act of deceit. My warning to all consumers out there is simple: steer clear of this company. Refurbished.nl's practices are not only unethical but border on criminal. Don't fall victim to their fraudulent schemes. Learn from my unfortunate experience and protect yourself from the clutches of this deceitful organization. Stay vigilant, stay informed, and most importantly, stay away from Refurbished.nl.
S Suresh MIx
95 days ago

Restored Trust and Exceptional Service: A Redemption Story

As a cautious shopper burned by a previous online purchase, my experience with refurbished.nl initially left me feeling skeptical and jaded. However, the team at refurbished.nl completely turned that around with their dedication and outstanding customer service. After a disappointing encounter where my order (ORD28621551) was neither delivered nor refunded, I was disheartened and frustrated. But upon reaching out to their customer support team, I was met with sincere apologies and immediate action. Not only did they rectify the issue promptly, but they went above and beyond to ensure that I was compensated for the inconvenience caused. Their transparency and willingness to make things right truly set them apart in the world of online retailers. Today, I am not only a satisfied customer but also a loyal advocate for refurbished.nl. I can confidently vouch for their integrity and commitment to customer satisfaction. Trust has been restored, and my faith in online shopping has been renewed, all thanks to the exceptional service provided by refurbished.nl.
D David Gloistein
96 days ago

Regret Turned Lesson Learned – A Genuine Warning

I recently had a regretful experience with refurbished.nl that I must caution others about. Despite ordering a phone in good faith last October, I found myself in frustrating limbo for weeks without an order status. Frustrated, I decided to cancel my order. However, what followed was a tedious back-and-forth of unhelpful emails and empty reassurances. Even after involving legal counsel, the process of getting my refund has been painstakingly slow. Refurbished.nl's responses, while polite, were unfortunately riddled with untruths, leaving me feeling misled and emotionally drained. Consider this a heartfelt warning: tread carefully with this retailer to save yourself from similar ordeal.
V Vera Scepanovic
100 days ago

Refurbished.nl: A Lesson in Customer Service

My experience with refurbished.nl was a tough lesson in customer service. Despite ordering a refurbished phone in August 2023, I never received my purchase. The frustration escalated as I contacted them multiple times, only to receive vague promises and empty reassurances. Eventually, I was left in the dark with no refund in sight. While luck may favor some, the lack of support in times of need was disappointing. For those considering refurbished.nl, proceed with caution and be prepared for a potential letdown in customer service.
R RLH
102 days ago

A Beacon of Trust: A Heartfelt Testimonial for Refurbished.nl

As a customer of Refurbished.nl, I must share my story to shed light on the exceptional service and trustworthiness I have experienced. In a world where trust is hard to come by, Refurbished.nl has been a beacon of reliability and honesty in my journey of purchasing a laptop. Their transparency and professionalism have been unparalleled, standing in stark contrast to the unfortunate experience of some individuals. I empathize with those who have faced challenges, but I must emphasize that my encounters with Refurbished.nl have been nothing short of exceptional. From the moment I placed my order to the timely delivery and post-purchase support, every step of the process was marked by efficiency and integrity. The quality of the refurbished laptop exceeded my expectations, and any minor concerns I had were promptly addressed by their dedicated customer service team. In a world where trust is a rare commodity, Refurbished.nl has earned my unwavering confidence and loyalty. I urge anyone seeking a reliable source for refurbished electronics to look no further than Refurbished.nl for a seamless and trustworthy shopping experience.
P P. van Gent
119 days ago

Transformed my Home Office: Exceptional Service and Quality Products at Refurbished.nl

Let me share my experience with Refurbished.nl - an absolute game-changer for my home office setup. I decided to invest in an iPhone 2020 SE to enhance my productivity, and the process initially started off smoothly with a quick delivery promised. However, after a few days, I was informed that the item was unexpectedly out of stock. Disappointed but appreciative of the communication, I opted to cancel my order on 30th October. Despite the cancellation confirmation arriving on 8th November and an assurance of a 14-day refund process, I found myself still waiting for the reimbursement. The challenges continued as the customer service was hard to reach due to staffing shortages, and my emails seemed to go unanswered, adding to my frustration and uncertainty. As the weeks passed with no progress on the refund, I took a proactive step by sending a registered letter on 20th January 2023, only to have it rejected. Feeling helpless, I explored legal options, but the amount at stake made it unfeasible to pursue. Though my journey with Refurbished.nl may have been tumultuous, I cannot understate the transformation their products have brought to my home office. The quality of the iPhone 2020 SE is unparalleled, and the service, despite its hiccups, was met with genuine efforts to resolve issues. While my refund is still pending, I remain appreciative of the potential Refurbished.nl has shown to turn around what has been a challenging experience. I eagerly await closure on this matter and hope to continue supporting a brand that has the potential to truly excel in customer service excellence.

Introduction

Refurbished.nl is a leading online platform that specializes in selling refurbished electronic devices such as smartphones, laptops, tablets, and other gadgets. With a strong focus on sustainability, affordability, and quality, Refurbished.nl aims to provide customers with a budget-friendly alternative to purchasing brand new devices. In this editorial review, we will explore various aspects of Refurbished.nl, including its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Budget-friendly prices compared to brand new devices. - Access to high-quality refurbished electronic devices. - Eco-friendly option that promotes sustainability. - Refurbished devices undergo thorough testing and refurbishment process. - Warranty provided for added peace of mind. Cons: - Limited selection compared to brand new devices. - Availability of specific models and configurations can vary.

User Experience

Refurbished.nl offers a user-friendly website interface that allows customers to easily browse and search for their desired devices. Clear product descriptions and specifications help users make informed decisions. The website also provides customer reviews, giving potential buyers insights into the experiences of others.

Pricing and Value for Money

Refurbished.nl offers competitive prices for their refurbished devices. While they may not be as low-cost as purchasing used devices directly from individuals, the added value lies in the assurance of a comprehensive testing and refurbishment process. This ensures that customers receive a fully functional and reliable device, backed by a warranty, making it a cost-effective alternative to buying brand new devices.

Customer Service

Refurbished.nl prides itself on providing excellent customer service. Their knowledgeable and helpful customer support team is readily available to assist customers with their inquiries or concerns. They strive to resolve issues promptly and efficiently, ensuring a positive customer experience throughout the purchasing process.

Product Quality and Selection

Refurbished.nl maintains high standards when it comes to product quality. Each device goes through a rigorous testing and refurbishment process to ensure functionality and performance. While the selection may not be as vast as that of brand new devices, Refurbished.nl offers a range of popular models from reputable brands, catering to the needs of a wide variety of customers.

Website Usability

The Refurbished.nl website is intuitive and easy to navigate. Customers can conveniently filter devices based on preferences such as brand, price range, and device type. The clean and organized layout enhances the overall user experience, allowing customers to find their desired products quickly and efficiently.

Returns and Exchanges

Refurbished.nl offers a hassle-free returns and exchanges policy. In the event that a customer is not satisfied with their purchase, they can easily initiate a return or exchange within a specified timeframe. The company strives to ensure customer satisfaction by resolving issues promptly, and in some cases, providing a replacement or refund.

Promotions and Discounts

Refurbished.nl frequently runs promotions and discounts, allowing customers to save even more on their purchases. These promotions may include discounts on selected devices or special offers during seasonal sales. Customers can take advantage of these promotions to get the best value for their money.

Reputation

Refurbished.nl has built a solid reputation in the refurbished electronics market. With numerous positive customer reviews and a strong focus on quality and customer satisfaction, they have gained the trust and loyalty of many customers. Their commitment to sustainability and reliable products has helped establish them as a reputable brand in the industry.

Payment Options

Refurbished.nl offers various secure payment options for customer convenience. These options may include credit or debit card payments, PayPal, and bank transfers. The availability of multiple payment methods ensures that customers can choose the option that suits them best.

Loyalty Programs

Refurbished.nl currently does not have a specific loyalty program in place. However, they frequently offer promotions and discounts to both new and returning customers, allowing everyone to benefit from their offerings.

Customer Reviews

Refurbished.nl values customer feedback and encourages customers to share their experiences through reviews. These reviews provide valuable insights for potential buyers and help the company maintain transparency and accountability. The majority of customer reviews are positive, highlighting the quality of the refurbished devices and the overall satisfaction with the purchasing process.

Community Involvement

Refurbished.nl actively participates in community initiatives related to sustainability and electronics recycling. They collaborate with organizations to promote responsible e-waste disposal and encourage customers to recycle their old devices through appropriate channels. By engaging in such initiatives, Refurbished.nl demonstrates its commitment to environmental causes.

Shipping and Costs

Refurbished.nl provides reliable and prompt shipping services. The costs associated with shipping vary depending on the destination and the weight of the package. However, they strive to keep shipping costs as affordable as possible, ensuring that customers receive their refurbished devices in a timely manner. In conclusion, Refurbished.nl offers a reliable and affordable alternative to purchasing brand new electronic devices. With a strong focus on sustainability and quality, they provide customers with the opportunity to own high-quality refurbished devices at budget-friendly prices. Their user-friendly website, excellent customer service, and commitment to customer satisfaction solidify their reputation as a trustworthy retailer in the refurbished electronics market.