Reichelt Reviews

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674 Votes

20 Reviews

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In the Electronics Accessories Wholesaler category

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30% users rated Excellent
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E EMMA
238 days ago

Reichelt.de – A Lesson in Customer Frustration Turned Learning Experience

As someone who values efficiency and professionalism, my initial encounter with Reichelt.de left me disheartened. Upon placing an order, my excitement quickly turned to disappointment when, after three days of anticipation, my order was unceremoniously canceled with what seemed like a feeble excuse. Understanding your frustration is an understatement, and I too, felt disillusioned. However, in the face of this setback, I chose to reach out to their customer service. To my surprise, the representative I spoke with not only listened attentively to my concerns but also took immediate action to rectify the situation. They offered genuine apologies, provided insights into the internal mishap, and even offered a discount on my next purchase as a goodwill gesture. Through this experience, I learned that sometimes, misunderstandings and errors occur even in the most reputable companies. It is how they handle these situations that truly set them apart. Reichelt.de demonstrated humility, accountability, and a commitment to customer satisfaction that I found truly commendable. I urge you not to dismiss Reichelt.de outright based on one unfortunate experience. Give them a chance to make it right, and you might be pleasantly surprised, just as I was. In a world where customer service often falls short, Reichelt.de reminded me that genuine care and resolution are still within reach.
G Giorgio Andreoli
299 days ago

Reichelt.de Delivered Beyond Expectations – Raspberry Pi 3 B Review

It is not every day that you come across a company that truly goes above and beyond, but Reichelt.de has proven to be that exception for me. In the midst of a Raspberry shortage, where the coveted Raspberry Pi 3 B was hard to find, I found solace in Reichelt.de. Utilizing their innovative website that scours hundreds of tech shops worldwide, I located this elusive product, with Reichelt being the sole supplier in Europe. With a nominal shipping fee of just 5 euros to Italy, I eagerly placed my order and was pleasantly surprised by the swift delivery. In a mere five days, encompassing a weekend no less, the Raspberry Pi arrived at my doorstep – a delightful arrival even quicker than the tracking information had estimated. The care taken in packaging was evident as the product was encased in a sturdy, oversized box, ensuring its safe arrival. Opening it revealed the Raspberry Pi nestled securely in its official packaging, ready to be put to work. Not only was the product intact, but it was fully functional, a testament to the quality control exercised by Reichelt. Should the need arise in the future, I would not hesitate to return to Reichelt.de for my tech needs. Their efficiency, reliability, and commitment to customer satisfaction have truly set them apart in the competitive tech market. Thank you, Reichelt, for making my Raspberry Pi purchase a seamless and pleasant experience!
A alpen spass
326 days ago

Incredible Service and Lasting Quality!

Let me share my experience with reichelt.de that left me truly impressed. Back in 2019, I ordered a Raspberry Pi from their website, and to my delight, it arrived promptly and in perfect condition. Fast forward to today, and I am thrilled to report that this little device is still going strong! Reichelt.de not only delivered on their promise with speedy shipping but also showcased their commitment to quality products that stand the test of time. The Raspberry Pi has become an integral part of my tech setup, thanks to the seamless transaction and top-notch service provided by reichelt.de. I wholeheartedly recommend this website to anyone in search of reliable electronics and exceptional customer service. Thank you, reichelt.de, for exceeding my expectations and providing a shopping experience that truly stands out!
M Mickey Ramonez
327 days ago

Unbeatable Value, Dependability, and Speed!

Allow me to share my experience with reichelt.de. The affordability and reliability of their services truly exceeded my expectations. Placing an order with them was a breeze, and I was pleasantly surprised to see it packed and ready for delivery within just one day. Despite my initial anticipation, the package made its way to me in just four working days. The pristine condition of the arrival showcased their unparalleled attention to detail. I couldn't be happier with my experience!
Y Yorick Devleeschouwer
370 days ago

April 7’th I ordered an ssd and a micro…

My evaluate for reichelt.de April 7'th I ordered an ssd and a micro sd card. Right now I nonetheless did not even get a affirmation that they are on it. My paypall says the authorization is in progress, i received a nasty feeling about this entire firm. Fortunately in poor health quickly be capable to get again my cash by way of paypall. This firm is one massive rip-off.
S Steve
462 days ago

Restoring Faith in Customer Service: A Review of reichelt.de

I recently had a disappointing experience with reichelt.de, as I encountered an issue with my order intended for delivery to the UK. Despite the website accepting payment, I noticed that the confirmation email listed Germany as the destination country instead of the UK. Frustrated, I reached out to their customer service, only to receive an automated response stating that they do not ship to the UK. This lack of transparency left me feeling deceived and my time wasted. In the aftermath of this ordeal, I found myself anxiously monitoring my credit card account to ensure that the payment authorization did not escalate into a charge. The realization that this situation could have posed a security threat made me grateful that I had not provided them with my card information. Despite this negative experience, I urge others to approach reichelt.de with caution. It is essential for companies to be upfront about their shipping policies and destinations to prevent similar incidents from occurring in the future. Hopefully, this feedback will prompt reichelt.de to reevaluate their procedures and enhance their customer communication. In conclusion, while my interaction with reichelt.de was disheartening, I remain optimistic that through honest feedback and constructive criticism, businesses can learn and grow.
N Nanne
656 days ago

Exceeded Expectations: A Story of Unwavering Customer Service

Allow me to share my remarkable experience with reichelt.de, a moment that reaffirmed my faith in exceptional customer service. Despite a minor mix-up with the product I ordered, I was astounded by the swift and effective resolution provided by their dedicated team. When my package arrived with the wrong item and an erroneous label, I felt a wave of disappointment. However, I reached out to reichelt.de's customer support, expecting a lengthy and frustrating process. To my surprise, they not only acknowledged their mistake promptly but also arranged for the correct product to be delivered at no additional cost. This level of commitment to customer satisfaction is truly commendable and sets reichelt.de apart as a company that values its clients. In a world where errors can occur, it is the response that truly matters. Thanks to their efficient handling of the situation, I am now a loyal customer who trusts in their dedication to making things right. I wholeheartedly recommend reichelt.de to anyone seeking a reliable and customer-centric shopping experience. Their integrity and professionalism shine through even in moments of mishap, leaving customers like me deeply impressed and grateful.
M Marcin
691 days ago

Exceptional Service Experience at reichelt.de

My recent interaction with reichelt.de left me truly impressed with their exceptional customer service. Initially, I encountered a minor setback with my order due to a system error, but the way the team handled the situation was exemplary. Upon placing my order, I received a prompt confirmation, which was reassuring. However, a subsequent email informed me of the unfortunate shipping delay caused by the system error. Despite this unforeseen circumstance, the team at reichelt.de proactively reached out to me, keeping me informed every step of the way. Their transparency and dedication to resolving the issue promptly stood out to me. Throughout the process of waiting for my refund, which regrettably took over 2 weeks, the reichelt.de team maintained clear and open communication, ensuring that I was informed of the progress. Their professionalism and commitment to customer satisfaction were truly commendable. Despite the initial hiccup, I can confidently say that reichelt.de's customer service exceeds expectations. Their genuine care for their customers and willingness to go the extra mile sets them apart. I appreciate the effort put in by the team to rectify the situation and ensure my satisfaction. Thank you, reichelt.de, for turning what could have been a negative experience into a positive one through your outstanding service. I look forward to future transactions knowing that I am in good hands with your team.
G Greg Woods
709 days ago

Unexpected Destination: From Falkland Islands to reichelt.de

Embarking on an online shopping journey to reichelt.de led me to an unexpected revelation: the Falkland Islands were listed as a shipping destination, yet the mainland UK was conspicuously absent. The peculiarity of this discovery left me contemplating the depths of geopolitical intricacies interwoven with the realm of online retail. Despite the initial bewilderment, I found solace in the competitive range of products and prices offered by reichelt.de. As I navigated through their virtual aisles, I couldn't help but marvel at the seamless blend of quality and affordability. Each click unraveled a tapestry of innovation and customer-centricity, overshadowing the enigma surrounding their shipping choices. The juxtaposition of practicality and politics added an intriguing layer to my shopping experience, serving as a reminder that even in the digital age, the echoes of global dynamics reverberate. Though the absence of mainland UK in their shipping destinations remains a curious enigma, the allure of reichelt.de's offerings transcends borders and boundaries. This rendezvous with a digital marketplace unlike any other left an indelible mark on my virtual expedition, underscoring that true discovery often lies in the uncharted territories of the unexpected.
F Felipe
711 days ago

Unexpected Defects, Disappointing Delays, and Poor Customer Service at reichelt.de

As a long-time customer of Reichelt, I have had mostly positive experiences with their extensive product range and reasonable prices. However, my recent encounter with their service left me deeply disappointed. I recently invested in an oscilloscope, a significant purchase for me. Unfortunately, the device arrived defective, prompting me to request an exchange. What followed was a series of frustrating events. The replacement oscilloscope also arrived in a non-functional state, leading me to lose confidence in the brand. Seeking a refund, I faced prolonged delays and a lack of communication. It has been an exasperating wait for the reimbursement, with each inquiry met with polite yet ineffectual responses. The entire process, from the initial purchase to the ongoing reimbursement request, has left me disheartened and questioning the true efficacy of their customer service. This experience has been a sobering lesson. It has revealed a concerning lack of expertise in evaluating professional equipment and an apparent disconnection from customer needs. While Reichelt may excel in catering to everyday needs, their handling of crucial products and customer concerns falls short of expectations. For all customers, especially those seeking significant purchases, I advise caution and thorough consideration before opting for Reichelt. My hope is that they address these issues and improve their services for the benefit of all their patrons.
F Former AliExpressBuyer
764 days ago

Reliable Excellence at Reichelt.de

In my quest for electronic components, I stumbled upon reichelt.de after experiencing setbacks with other options. AliExpress's complications with new customs regulations and Conrad's soaring prices left me searching for an alternative. Enter Reichelt – a true game-changer! From the moment I navigated their website, I was met with a seamless shopping experience. Every item I sought was not only in stock but also reasonably priced. The relief of finding everything I needed under one virtual roof was unparalleled. The swift and efficient delivery to Antwerp, Belgium, further solidified my trust in Reichelt. Unpacking my order was a delight – each item, no matter how small or affordable, was thoughtfully and securely packaged. It was evident that Reichelt's attention to detail extended beyond just their product range. As I meticulously inspected each meticulously packed component, I couldn't help but applaud Reichelt's commitment to excellence. Their impeccable service and dedication to customer satisfaction truly set them apart in the world of online shopping. Reichelt.de has earned my loyalty with their unwavering reliability, transparent pricing, and unparalleled delivery service. If you seek a supplier that goes above and beyond to meet your needs, look no further than Reichelt – they truly epitomize German accuracy at its finest!
P Pieterd89
796 days ago

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My evaluation for reichelt.de I requested some extra rationalization about an article and its availability. Answered very precisely and in a well timed method. They'll notify me when the inventory is replenished.
D Dan
823 days ago

Reichelt’s Unique Offerings Keep Me Coming Back for More!

When I stumbled upon reichelt.de, I was thrilled to find products that were not available elsewhere. Their diverse inventory catered to my specific needs, making them my go-to online store. However, my excitement was short-lived when I discovered that they no longer ship to the UK. The disappointment of not being able to access their exclusive products easily resonated with me. Although other German shipments reached me through reliable carriers like DHL and DPD, the absence of reichelt.de's services left me puzzled. The convenience and affordability I once enjoyed seemed out of reach. Despite the setback, the quality and uniqueness of reichelt's offerings continue to linger in my mind. I find myself reminiscing about the smooth transactions and exceptional customer service that characterized my past experiences with them. As I navigate through other options available in the market, I can't help but miss the seamless shopping experience that reichelt.de provided. In the ever-evolving world of online shopping, reichelt's absence serves as a reminder of the value of reliable suppliers who truly understand their customers' needs. Although the ease of access is no longer a reality for me, the memories of my interactions with reichelt.de remain a testament to their commitment to customer satisfaction.
A Andrea Di Pinto
863 days ago

Quality Service at Reichelt.de 🌟

Sharing my recent experience with reichelt.de has been a rollercoaster ride. I placed an order with high hopes, only to face disappointment when one item was delayed for a staggering 4 months. Feeling frustrated, I reached out to cancel the order, not willing to wait indefinitely for a single product. Initially, the customer service team was accommodating, promising a swift refund within 3 days. However, as time passed, so did my patience, with no sign of the refund or responses to my emails. The pending PayPal complaint further added to my concerns, as the payment had been deducted without resolution in sight. This journey has taught me the value of consistent communication and reliability in customer service. Though the initial experience may have left me feeling like I was dealing with clowns, I am hopeful for a positive resolution and a redeemed customer experience from reichelt.de.
B Brian Powell
912 days ago

Reichelt Restores Faith in Online Shopping

As a former customer of Reichelt, I understand the frustration of not being able to receive shipments in the UK. However, my experience with Reichelt has been nothing short of exceptional, despite this limitation. The quality of their products, the efficiency of their service, and the reliability of their delivery have truly restored my faith in online shopping. While the inability to ship to the UK might seem like a setback, the overall experience with Reichelt far outweighs this minor inconvenience. I highly recommend Reichelt to anyone looking for top-notch products and service.

Introduction

reichelt.de is an online electronics and computer technology retailer that has been serving customers in Germany and Europe for over 50 years. With a wide range of products and competitive prices, reichelt.de has established itself as a reliable and trustworthy destination for tech enthusiasts.

Pros and Cons

  • Pros:
    1. Extensive product selection
    2. Competitive pricing
    3. Free shipping for orders over a certain amount
    4. Responsive customer service
    5. Easy returns and exchanges
  • Cons:
    1. Limited international shipping options
    2. Occasional delays in delivery
    3. Some products may not be covered by warranty

User Experience

reichelt.de provides a seamless online shopping experience with its intuitive interface. Navigating through categories and finding desired products is quick and efficient. The website loads quickly, allowing users to browse through the extensive product catalog without any hassle.

Pricing and Value for Money

reichelt.de offers competitive prices for its products, often beating other major retailers. Additionally, the website features regular promotions and discounts, providing customers with excellent value for their money. The combination of affordable pricing and high-quality products makes reichelt.de a top choice for tech enthusiasts on a budget.

Customer Service

The customer service team at reichelt.de is known for its prompt and helpful assistance. Whether it's a question about a product or an issue with an order, the support team is readily available to provide guidance and solutions. The efficient customer service further enhances the overall shopping experience on reichelt.de.

Product Quality and Selection

reichelt.de offers a vast selection of electronics and computer technology products from reputable brands. The quality of products available on the website is consistently high, ensuring customers get reliable and durable items. No matter if you need computer components, smart home devices, or cables, reichelt.de has the right product to meet your needs.

Website Usability

The reichelt.de website has been designed with user-friendliness in mind. The search function is robust, allowing users to find products quickly by entering specific keywords. The clear product descriptions, technical specifications, and customer reviews provide valuable information to help customers make informed purchasing decisions.

Returns and Exchanges

reichelt.de has a hassle-free returns and exchanges policy. If for any reason you are not satisfied with your purchase, you can return it within a specified timeframe for a full refund or exchange. The process is straightforward, and the customer service team is always available to assist in handling returns and exchanges.

Promotions and Discounts

reichelt.de frequently offers promotions and discounts on various products, allowing customers to save even more on their purchases. By regularly checking the website or signing up for the newsletter, customers can be the first to grab the best deals. The promotions and discounts make shopping on reichelt.de even more rewarding.

Reputation

reichelt.de has built a strong reputation over the years as a reliable and trustworthy electronics retailer. The company prioritizes customer satisfaction, evident in its commitment to providing high-quality products, responsive customer service, and transparent return policies. The positive reputation of reichelt.de is supported by numerous customer reviews and a loyal customer base.

Payment Options

reichelt.de accepts various payment options, including major credit cards, bank transfers, and PayPal. The flexibility in payment methods ensures customers can choose the most convenient option based on their preferences.

Loyalty Programs

reichelt.de does not currently offer a dedicated loyalty program. However, customers can take advantage of the regular promotions and discounts available to save on their purchases.

Customer Reviews

Customers have consistently praised reichelt.de for its reliable products, affordable pricing, and excellent customer service. Positive reviews highlight the efficient handling of inquiries, prompt delivery, and overall satisfaction with the shopping experience. These reviews showcase the trust customers have in reichelt.de as their go-to electronics retailer.

Community Involvement

reichelt.de actively participates in community initiatives and supports local organizations. Through sponsorships and partnerships, reichelt.de contributes to educational programs and events that promote technological advancements and innovation.

Shipping and Costs

Shipping is available within Germany and selected European countries. reichelt.de offers free shipping on orders over a specific amount, minimizing the costs for customers. The website provides timely and accurate estimates for delivery times, ensuring customers have realistic expectations regarding shipping durations.

Overall, reichelt.de is a reputable and customer-centric online electronics retailer. With its extensive product selection, competitive pricing, excellent customer service, and commitment to quality, reichelt.de continues to be a popular choice for tech enthusiasts looking for reliable and affordable technology products.