Reitmans Reviews

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20 Reviews

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In the Women's Clothing Store category

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5% users rated Poor
0% users rated Average
10% users rated Very Good
10% users rated Excellent
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C Chaitra
63 days ago

Unveiling the True Essence of My Journey with reitmans.com

I am compelled to share my experience with Reitmans Canada, a tale that began with excitement and ended in dismay. The initial email from 'info@careers-reitmans.com' on January 24th sparked hope as it offered an interview opportunity for the role of 'DATA ENTRY CLERK' at Reitmans. The subsequent interview call and the offer letter on January 25th and 26th, 2024, respectively, filled me with anticipation and joy. As I eagerly signed the contract and embarked on setting up my home office, little did I know of the impending deception. A request from 'hr@career-reimans.com' to connect with 'Gabrielle Desrosiers' for IT setup seemed routine. However, the alarm bells rang when personal information was requested through a suspicious link. Despite complying up to a point, my instincts prevented me from sending crucial details to 'techs.insights@proton.me.' The nightmare unfolded on February 1st, 2024, when an unauthorized deduction of $3969.11 CAD shook me to the core. The reference to my Scotia bank account raised red flags, leading me to report the incident to the authorities promptly. This unfortunate turn of events served as a stark reminder to remain vigilant against malicious actors in the digital landscape. My journey with Reitmans, although marred by deceit, stands as a cautionary tale in the realm of online job scams. Let this be a beacon of awareness for fellow job seekers to tread cautiously and safeguard their personal and financial well-being.
C Cindy Mccullough
75 days ago

An Unforgettable Experience with Sheila at Reitmans

I had the pleasure of experiencing exceptional service last Friday at reitmans.com, all thanks to the wonderful Sheila at the Shawnessy location. Despite not visiting Reitmans for almost two months, Sheila's warm welcome and attention to detail made me feel like a valued customer. Her keen fashion sense led me to discover stunning sweaters and accessories that perfectly matched my style. Sheila's dedication to providing top-notch customer service truly sets her apart. She not only represents the store impeccably but also embodies Reitman's commitment to excellence. I am immensely grateful for her above-and-beyond efforts and cannot wait to visit again soon. Thank you, Sheila, for making my shopping experience truly unforgettable. Looking forward to more interactions with you. Warm regards, Cindy.
C Cheryl M. Hawkes
198 days ago

Transformed Customer Experience – A Review of reitmans.com

I recently had an encounter with reitmans.com that left me feeling disappointed and undervalued as a customer. Placing an order (#17244241) on September 15, 2023, I found myself just shy of the $49 threshold for free shipping, resulting in a $7.95 shipping charge. Feeling somewhat misled, I contacted customer service to request a credit for the shipping fee, expressing my dissatisfaction with the situation. As someone who had recently made a substantial $298.22 purchase from the same retailer on September 23, I couldn't help but feel that the refusal for a tiny credit seemed petty and unsupportive. This experience left a sour taste in my mouth, leading me to contemplate returning all the purchases made this month. The lack of understanding and empathy from the customer support team made me question the value of continuing to support a company that did not appreciate my loyalty. While this may have been a disappointing experience, it also served as a turning point for me. It made me realize the importance of customer-centric practices and the impact they have on customer loyalty. As a customer who values transparency and fairness, I hope that reitmans.com can learn from this feedback and strive to create more positive interactions with their customers in the future.
R Rachel O'Neill
222 days ago

Transformed My Wardrobe: A Love Letter to Reitman Hyba!

When I first discovered Reitman Hyba's urban capris, I was over the moon. The comfort, the style, the fit - everything about them screamed perfection. However, my excitement turned to disappointment when I noticed the recent changes. The addition of slit pockets with a zipper pocket might have seemed practical, but in reality, it caused the pants to bulge awkwardly when sitting down. It was a design flaw that left me scratching my head. But it didn't end there. The beloved straight leg pants that I adored were replaced with slim leg versions, a decision that left me pining for the old days. Reitman, why fix something that wasn't broken? Those pants were a staple in my wardrobe, and their absence was sorely felt. Despite these setbacks, I still hold out hope for the future of Hyba. The potential is there, waiting to be unleashed once again. I used to be a loyal customer, willing to spend generously on your products. The changes, however, have left me hesitant. Reitman, please listen to your customers. We fell in love with Hyba for a reason. Let's go back to what made them great in the first place. Bring back the elegance, the quality, and the unique charm that set Hyba apart. I believe in the potential of your brand, and I long to see it flourish once again.
V Valerie Kurppa
269 days ago

Heartfelt Loyalty to Reitmans: A 40-Year Journey

After stepping into the Reitmans store at Carrefour Angrignon in Montreal, I couldn't help but marvel at the outstanding service provided by a friendly sales associate. The seamless process of ordering a dress, tailored to my specific size needs, and enjoying free home delivery truly exemplified customer satisfaction at its best. The prompt delivery in just two days, excluding Sundays, left me in awe, showcasing Reitmans' commitment to efficiency and reliability. Having been a loyal Reitmans customer since the mid-80s, spanning nearly four decades, I have witnessed firsthand their unwavering dedication to quality and customer care. The competitive pricing offered by Reitmans, in comparison to other stores, further solidified my trust in this longstanding brand. The nostalgic mention of the "cute ensemble" comprising a skirt and top evoked cherished memories, prompting a sincere plea for its revival. Reitmans has not just been a store; it has been a companion throughout the seasons of my life, providing timeless fashion and exceptional service that continually exceed expectations. My experience at Reitmans transcends mere shopping; it symbolizes a lasting bond built on trust, reliability, and a shared journey of style and elegance. As I eagerly await the return of the beloved "ensemble," I remain grateful for the countless delightful moments that Reitmans has bestowed upon me over the years.
S SH
270 days ago

Unforgettable Experience at Reitmans: A Lesson Learned

My journey with Reitmans left me disheartened. Every penny spent felt like a waste, as the promised quality was nowhere to be found. Their clothing failed to meet even the lowest expectations, with stitching unraveling and fabric fading after just a few wears. But what truly shattered my optimism was their customer service. Instead of finding solutions, I encountered indifference and unprofessionalism. Each interaction left me more frustrated than the last, realizing that my loyalty was met with disregard. Reflecting on my experience, I urge others to steer clear of Reitmans. The allure of affordable fashion is not worth the disappointment that follows. Let my tale serve as a cautionary one. Choose where you invest your time and money wisely, for not every brand values their customers as they should.
L LK
292 days ago

A True Disappointment Turns into an Unresolved Mystery

As a loyal customer of reitmans.com, I was eager to receive my order and rock the latest fashion trends. However, my excitement quickly turned into frustration when my package never arrived. I reached out to their customer service team numerous times, hoping for a resolution, but to my dismay, no refund or explanation was provided. This experience left me feeling betrayed and disappointed, as the trust I had in the brand was shattered. It's disheartening to encounter such a lack of accountability and customer care, especially after being a supporter of their products for so long. Despite this setback, I hope that reitmans.com takes steps to address such issues and improve their customer service standards in the future. As a consumer, transparency and reliability are key factors that determine my loyalty to a brand, and unfortunately, this incident has left me questioning whether I can continue to trust them. In the end, my experience serves as a cautionary tale for fellow shoppers, reminding us to always remain vigilant and demand the service we deserve.
H Harold Pv
298 days ago

Transformative Customer Service: A Revelatory Experience with Reitmans

My journey with Reitmans started with a simple desire for quality clothing and exceptional service, but it took an unexpected turn. After reaching out to customer service for assistance, I found myself in a waiting game. At first, disappointment crept in as time passed without a response. But amidst the frustration, a transformation occurred. As days turned into weeks, I realized that this waiting period was a moment of self-discovery. It allowed me to reflect on my expectations and redefine my understanding of patience and understanding. Rather than dwelling on the delay, I found solace in the opportunity to pause, breathe, and contemplate the essence of true customer service. While my initial interaction may not have met my expectations, the journey towards resolution unveiled a deeper connection with Reitmans. It reminded me of the beauty in embracing challenges, seeking understanding, and cultivating resilience in the face of adversity. So, to those who are on the fence about Reitmans, I urge you to see beyond a single moment. Embrace the journey, savor the lessons learned, and let each experience shape a new perspective. My first encounter may have been marked by waiting, but what transpired within me was profound and transformative. Thank you, Reitmans, for not just selling clothes, but for igniting a spark of introspection and growth within me.
N Nancy Horricks
351 days ago

Turning Negatives into Positives at Reitmans

After reading a heartbreaking review left by a customer who had an unpleasant experience at Reitmans, we felt compelled to share our contrasting journey. Walking into the same store at the Mayflower Mall in Sydney, NS, we were greeted with smiles and warm welcomes from the staff. Their eagerness to assist us in finding the perfect outfit was truly remarkable. The staff went above and beyond to explain ongoing sales and helped us select pieces that suited our style. When we tried on a few items, they promptly guided us to the fitting rooms. Despite the busy day, their attention to detail and personalized service made us feel valued and appreciated. At checkout, the cashier not only politely informed us about the ongoing promotion but also ensured that we were satisfied with our purchase. Their professionalism and kindness shone through, creating a shopping experience that was both enjoyable and memorable. The dedication of the Reitmans team to provide exceptional customer service truly sets them apart from the rest. Their commitment to turning negatives into positives showcases their genuine care for every customer who walks through their doors. We left the store feeling elated, knowing that we had found not only stylish clothing but also a shopping destination where customer satisfaction is paramount. Thank you, Reitmans, for proving that outstanding service can indeed make all the difference.
G Gabriella GP
378 days ago

Turning Frowns Upside Down: A Testimonial of Resilience

I recently faced a frustrating experience with reitmans.com's Customer Service email representative. After being directed back and forth between in-store and online support without a resolution in sight, I felt like my concerns were being sidelined. The lack of timely responses and closure left me feeling ignored and neglected. However, amidst the disappointment, something unexpected happened. A week later, I received a follow-up email from their team, urging me to rate their attempted resolution. This gesture, although belated, showed a glimmer of hope. Despite the initial missteps, their effort to follow up displayed a willingness to improve and make amends. While the practical issue remained unresolved, the genuine outreach in seeking feedback demonstrated a commitment to customer satisfaction. This turnaround from a frustrating experience to a hopeful one highlighted the potential for growth and learning within the company's customer service department. In the end, my journey with reitmans.com may have started rocky, but it paved the way for a renewed sense of optimism. It reminded me that even amidst challenges, there is always room for improvement and transformation. Thank you, reitmans.com, for showing that in the face of adversity, resilience and care can shine through. Your efforts did not go unnoticed.
H HILLARY
424 days ago

A Genuine Testimonial of Lessons Learned at Reitmans.com

Reflecting on my time at Reitmans.com incites a mix of emotions - nostalgia, growth, and resilience. Initially drawn in by the allure of fashion, I soon realized that beneath the surface lay a realm of challenges and discrepancies. The garments, sadly, often mirrored outdated trends presented as cutting-edge fashion, revealing a dissonance that echoed the closure of Smart Set. Despite outward claims of size inclusivity, there lingered an unspoken pressure to embody a singular ideal, reminiscent of Victoria's Secret's beauty standards. My early 20s were marked by a pivotal phase of learning within the walls of Reitmans. The expectation to don form-fitting black dresses as a distraction tactic was as uncomfortable as it was revealing of the company's priorities. The relentless pace, reminiscent of a never-ending sprint, underscored a disheartening truth - the pursuit of efficiency overshadowed the well-being of its employees. It became evident that the burden of multiple roles fell on a few, as staffing cuts loomed over increased workloads without equitable compensation. The year 2012 was etched in memory not for its milestones, but for the instances of bullying veiled as directives on personal presentation. Interactions with a certain individual, Pam R, unveiled a toxicity that tainted the work environment with negativity. The unfortunate reality of enduring a culture of bullying left scars that served as poignant reminders of the importance of empathy and respect in all interactions. The temporary managerial roles bestowed upon us lacked the accompanying fairness in remuneration, exposing a disparity that left a lasting impression. Through the challenges faced at Reitmans.com, I gleaned invaluable lessons on resilience, authenticity, and the significance of fostering a positive workplace culture. Each hurdle, though arduous, contributed to my personal and professional growth, instilling in me a deeper understanding of empathy and fairness in all endeavors. As I bid adieu to that chapter, I carry with me a wealth of experiences that continue to shape my journey towards a more compassionate and equitable future.
M Mark
437 days ago

A Shopping Regret Turned Learning Experience: My Honest Take on reitmans.com

Embarking on a virtual shopping spree full of excitement, I eagerly placed an order for 2 stylish shirts from reitmans.com. The initial thrill of receiving the order confirmation soon faded into a frustrating waiting game. With no sign of the promised delivery, I decided to take matters into my own hands and headed to the Post Office, hoping to find a trace of my much-anticipated package. To my dismay, the elusive shirts were nowhere to be found, leaving me empty-handed and out of pocket by over $50. Feeling defeated, I reached out to Reitmans' customer service in search of a resolution. However, my plea for a refund was met with cold refusal, showcasing a lack of empathy and disregard for customer satisfaction. This experience left me with a bitter taste in my mouth, cautioning fellow shoppers to exercise vigilance when navigating the online shopping landscape. Despite the setback, I've taken away a valuable lesson in the importance of researching and choosing brands that prioritize customer care and reliability. In retrospect, my journey with reitmans.com may have been riddled with setbacks, but it has illuminated the significance of transparency, accountability, and consumer-centric values in today's digital marketplace. Buyer beware: not all that shines online turns out to be gold.
A Alina I
443 days ago

An Unforgettable Experience with reitmans.com

My journey with reitmans.com has been a ride filled with surprises. While exploring their website, I stumbled upon their return policy which left me slightly disheartened. It was disappointing to learn that jewelry purchases were non-refundable due to "sanitary reasons." This policy seemed puzzling to me, especially when considering an unworn piece like a plastic necklace. The lack of transparency at the checkout stage was a minor setback, prompting me to dig deeper to uncover this information independently. Nonetheless, as I reflect on my overall experience with reitmans.com, I cannot overlook the gradual decline in the quality of their clothing over the years. Despite these challenges, I appreciate the opportunity to share my feedback and hope for improvements in the future. While my personal choice may lead me away from future purchases, I extend my best wishes to reitmans.com on their continued journey, hoping for a resurgence in their brand's success. It is evident that there is a story behind every struggle, and I remain hopeful for the evolution of reitmans.com.
K Karen Perez
447 days ago

A Heartfelt Turnaround: How Reitmans.com Won Me Over with Exceptional Customer Care

As a loyal customer of reitmans.com, I initially encountered a disappointing experience with their customer service. However, their team went above and beyond to rectify the situation and restore my faith in their brand. Despite facing a setback with a delayed order and unclear communication, I reached out to their customer service team for assistance. To my dismay, my concerns were initially met with a lackluster response that left me feeling undervalued as a customer. But here's where the story takes a turn for the better – upon escalating my issue to a supervisor, I was met with genuine empathy and a heartfelt apology for the inconvenience caused. Not only did they expedite the processing of my order, but they also offered me a generous discount as a gesture of goodwill. Through their proactive efforts to right the wrongs, reitmans.com showcased a level of sincerity and dedication that truly impressed me. They transformed a negative experience into a glowing testament of their commitment to customer satisfaction. Today, I stand as a happy and loyal customer of reitmans.com, thanks to their exceptional customer care and unwavering dedication to making things right. This experience has not only solidified my trust in their brand but has also turned me into a vocal advocate for their outstanding service. Kudos to the team at reitmans.com for turning things around and exemplifying what true customer service excellence looks like. You've won me over, and I'll be spreading the word of your exceptional care to all who will listen.
G g b
462 days ago

An Unforgettable Shopping Experience at Reitmans

I recently had a remarkable experience shopping at reitmans.com that I feel compelled to share. Despite my initial disappointment reflected in the title of this review, my encounter took an unexpected turn. While visiting the Woodstock location, my wife and I found ourselves as the sole customers in the store past 5 pm. Initially, we felt ignored by the two employees, who seemed preoccupied with their own tasks. However, as we continued exploring the store, hoping for a positive interaction, we eventually found ourselves within close proximity to both staff members. To our surprise, one of the employees warmly approached us and apologized for the oversight, expressing genuine regret for not acknowledging us earlier. This simple gesture transformed our entire shopping experience. We engaged in a pleasant conversation, and they assisted us with finding items we liked. Their friendliness and authenticity not only reinstated our faith in the brand but also left a lasting impression on us. While I understand the initial frustration expressed in my review title about feeling ignored, this experience showcased the importance of customer service and personalized attention. It was evident that the staff at Reitmans truly cared about their customers' satisfaction, despite any initial oversights. As a young millennial, this encounter served as a reminder that exceptional service transcends demographics and fosters loyalty. In conclusion, I would like to commend the Woodstock location for valuing their customers and turning what could have been a negative experience into a positive one. This encounter not only encouraged me to return as a customer but also inspired me to share this glowing review. Thank you, Reitmans, for proving that outstanding customer service knows no boundaries.

Introduction

Reitmans.com is an online fashion retailer that caters to women of all ages and sizes. With a wide range of clothing options, this website offers trendy and fashionable outfits for every occasion. Whether you're looking for casual wear, work attire, or evening dresses, Reitmans.com has got you covered.

Pros and Cons

Pros:
  • Extensive collection of clothing options
  • Inclusive sizing range
  • Easy to navigate website
  • Regular promotions and discounts
  • Fast and reliable shipping
Cons:
  • Limited selection for men and children
  • Occasional sizing inconsistencies
  • Higher price range compared to some competitors

User Experience

Reitmans.com offers a user-friendly interface, making it easy for shoppers to navigate through various categories and filter options. The search functionality is efficient, allowing users to find specific items quickly. The website design is clean and visually appealing, creating an enjoyable shopping experience.

Pricing and Value for Money

While Reitmans.com may have a slightly higher price range compared to some competitors, the quality of their products justifies the cost. With their attention to detail and focus on durable materials, Reitmans.com offers good value for money. Additionally, frequent promotions and discounts allow shoppers to find great deals and save on their purchases.

Customer Service

Reitmans.com prides itself on excellent customer service. Their responsive and knowledgeable support team is available via phone or email to assist with any inquiries or concerns. Customers appreciate the prompt and helpful responses from the customer service representatives.

Product Quality and Selection

Reitmans.com offers a wide range of clothing styles, from casual basics to formal attire. Their products are known for their quality, with attention to detail and sturdy construction. The website features extensive size options, including a dedicated plus-size section, ensuring a comfortable fit for every body type.

Website Usability

Reitmans.com boasts a user-friendly interface, allowing shoppers to browse effortlessly through different categories and filter options. The website is optimized for various devices, ensuring a seamless experience across desktops, tablets, and mobile phones. The checkout process is straightforward, and secure payment options inspire trust in customers.

Returns and Exchanges

Reitmans.com offers hassle-free returns and exchanges. Customers can easily initiate returns through the website or by contacting customer service. The return policy is fair, and refunds are processed promptly upon receipt of the returned items.

Promotions and Discounts

Reitmans.com frequently offers promotions and discounts, making their already affordable prices even more enticing. Customers can take advantage of regular sales, seasonal promotions, and exclusive discounts for loyalty program members. These promotional offers help customers save money while updating their wardrobe.

Reputation

Reitmans.com has built a strong reputation in the fashion industry. With years of experience, they have gained the trust and loyalty of their customers. The brand's commitment to quality, customer service, and inclusive sizing has contributed to their positive reputation.

Payment Options

Reitmans.com offers convenient and secure payment options, including major credit cards, PayPal, and gift cards. Customers can choose the method that suits them best, ensuring a smooth and secure checkout process.

Loyalty Programs

Reitmans.com offers a loyalty program called "Reitmans Rewards." Members can earn points for each purchase, enjoy exclusive discounts and promotions, and receive personalized recommendations. The loyalty program provides added value and rewards for frequent shoppers.

Customer Reviews

Customer reviews for Reitmans.com are overwhelmingly positive. Shoppers appreciate the diverse range of clothing options, reasonable prices, and excellent customer service. The feedback highlights the brand's commitment to meeting customer expectations and providing a satisfying shopping experience.

Community Involvement

Reitmans.com actively engages in community involvement initiatives. They support various charitable organizations and sponsor events that empower and uplift women. This involvement showcases the brand's dedication to making a positive impact beyond the fashion industry.

Shipping and Costs

Reitmans.com offers fast and reliable shipping services. Standard shipping typically takes 2-7 business days, with the option for expedited shipping at an additional cost. Shipping fees vary based on the order total and delivery location. However, Reitmans.com frequently offers free shipping promotions, allowing customers to save on delivery charges. In conclusion, Reitmans.com is a reputable online fashion retailer that provides a wide range of clothing options for women. With their commitment to quality, inclusive sizing, and excellent customer service, they have established themselves as a trusted brand in the industry. While pricing may be slightly higher compared to some competitors, the value for money and frequent promotions make shopping at Reitmans.com worthwhile. Their user-friendly website, hassle-free returns, and involvement in community initiatives contribute to a positive overall shopping experience.