Users Voice for Relfood

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 24 Mar 2019

Last updated by on 08 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Dec 2022 5 5 5 5 2.2 5
Jan 2023 5 5 4.1 5 5 1.3
Feb 2023 5 5 5 5 1.3 5
Mar 2023 5 5 5 5 1.2 5
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Detailed Relfood Review by

Introduction is an online marketplace for organic and sustainable food products. The company aims to promote healthy eating practices by offering a wide range of natural and wholesome food items that are free from preservatives, chemicals, and additives. The company's mission is to make healthy food accessible to all, and it is committed to using environmentally responsible practices to minimize its impact on the planet.

Pros and Cons

Pros: - Large selection of organic and sustainable food products - Affordable pricing compared to other organic food marketplaces - Transparent sourcing and labeling practices - User-friendly website with easy-to-navigate categories and search function - Free shipping on orders over $50 Cons: - Limited international shipping options - No brick-and-mortar stores for in-person shopping - Limited loyalty program options

User Experience

The website is easy to use and navigate, with clearly labeled categories and a search bar that makes it easy to find specific products. Users can filter their searches by dietary restrictions and preferences, such as gluten-free, vegan, or kosher. The product pages include detailed descriptions and nutritional information, making it easy for customers to make informed decisions.

Pricing and Value for Money offers competitive pricing compared to other organic food marketplaces, with prices averaging 10-15% lower than other retailers. The company also offers frequent promotions and discounts, making it even more cost-effective for customers. Additionally, the free shipping policy on orders over $50 adds to the overall value for money.


Alternative online organic food marketplaces include Thrive Market, Whole Foods Market, and FreshDirect. Each of these companies offers a similar product range and commitment to sustainable and healthy food practices. However, stands out for its affordability and transparency in sourcing and labeling practices.

Customer Service offers excellent customer service with a dedicated support team that is available via phone and email. The company's return policy is also customer-friendly, allowing for returns of unused and unopened products within 30 days of delivery.

Product Quality and Selection offers a wide variety of high-quality organic and natural food products, including fresh produce, meat, dairy, grains, and snacks. The company's commitment to sustainable and environmental responsibility means that its products are sourced from reputable and transparent suppliers.

Website Usability

The website is user-friendly, with a clean and modern design. The categories and search function are easy to navigate, and the product pages provide detailed information and nutritional values. The checkout process is straightforward, and the website accepts various payment options, including major credit cards and PayPal.

Returns and Exchanges

The company offers a 30-day return policy for unused and unopened products, and customers can return items for a full refund or exchange. The company's customer service team is available to help customers with any questions or issues that may arise.

Promotions and Discounts offers frequent promotions and discounts, including percentage discounts, free product promotions, and BOGO deals. The company also offers a referral program, where customers can earn credits towards future purchases by referring friends and family to the website.

Reputation has a strong reputation for providing high-quality organic and sustainable food products at affordable prices. The company's commitment to environmental and social responsibility has earned it a loyal customer base.

Payment Options

The website accepts major credit cards, PayPal, and Apple Pay as payment options. The checkout process is straightforward and secure, with SSL encryption to protect sensitive information.

Loyalty Programs offers a limited loyalty program, where customers can earn points towards future purchases by signing up and making purchases on the website. However, the program is not as robust as other retailers in the organic food market.

Customer Reviews has positive overall customer reviews, with customers praising the company's product range, affordable pricing, and commitment to sustainability. However, some customers have complained about packaging and delivery issues.

Community Involvement

The company is committed to environmental and social responsibility, with a focus on using sustainable packaging and reducing waste. The company also partners with local farms and suppliers to support local and organic food systems.

Shipping and Costs offers free shipping on orders over $50 within the United States. The company also offers international shipping, although the costs and delivery times vary depending on the destination. The website provides tracking information for all orders, allowing customers to keep track of their deliveries.