Reliancehomecomfort Reviews

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20 Reviews

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75% users rated Terrible
10% users rated Poor
0% users rated Average
0% users rated Very Good
15% users rated Excellent
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J John
62 days ago

Turning a Negative Experience into a Positive Solution: My Journey with reliancehomecomfort.com

Upon encountering reliancehomecomfort.com, I was initially met with frustration and disappointment due to a lack of transparency in their agreement and pricing structure. However, instead of accepting defeat, I delved deeper into understanding their terms and conditions, empowering myself with knowledge before committing to any contract. Despite facing challenges when canceling services and being subjected to unexpected fees, I transformed this adversity into an opportunity to advocate for myself and negotiate fair terms. One particular instance stands out, where I inherited rented equipment from Reliance when purchasing a property. Years later, as I aimed to sell the house, complications arose when the buyer declined to continue the rental agreement. Through open communication and persistence, I navigated the buyout process, ensuring a fair resolution for all parties involved. While acknowledging the shortcomings in their agreement details, I learned the importance of due diligence and proactive communication in any service engagement. Though my journey with reliancehomecomfort.com had its hurdles, it taught me valuable lessons in advocating for my rights as a consumer. Ultimately, every challenge presented an opportunity for growth and empowerment, turning an initially negative experience into a positive lesson learned.
M Michael Manery
72 days ago

Unveiling the Truth: My Eye-Opening Experience with Reliance Home Comfort

Embarking on my journey with reliancehomecomfort.com, I was met with a stark realization – signing a contract with them could potentially lead to a financial nightmare. The situation unfolded into a cautionary tale of exorbitant charges and questionable practices that left me feeling deceived. My encounter with Reliance Home Comfort shed light on the importance of thorough research before committing to any agreements. Their tendencies to overcharge customers and exploit rental contracts instilled a sense of unease within me. This experience served as a stark reminder to opt for ownership over rental services, steering clear of potential financial exploitation. In retrospect, I urge others to learn from my experience and approach such decisions with vigilance. While my interaction with Reliance was disheartening, it ultimately empowered me to make wiser choices regarding home services. Let my story serve as a beacon of awareness in navigating the intricate landscape of service providers, safeguarding against unscrupulous practices lurking beneath seemingly enticing offers.
G Gondai A Machiri
79 days ago

Turning Misery into a Positive Experience with Reliance Home Comfort

Embarking on a rollercoaster ride with reliancehomecomfort.com, I was initially met with frustration and disappointment. From bewildering automated calls to sudden hefty bills, my trust in their service hit rock bottom. But amidst the chaos, there was a glimmer of hope that shone through. After a relentless pursuit to resolve my mounting issues, a breakthrough emerged when I insisted on speaking to a manager. The decisive moment came when my concerns were acknowledged, and a path towards resolution was paved. The willingness to listen and address my grievances marked a turning point in my otherwise turbulent journey. Graciously, a manager reached out, aiming to mend the broken trust. Despite the contractual ambiguity, they took the time to clarify the terms and conditions that had eluded me during the initial phone call. Their transparency and dedication to resolving the misunderstandings demonstrated a commitment to customer satisfaction that was truly commendable. As I reflect on my tumultuous experience, I find solace in the fact that every challenge we faced together brought us closer to a resolution. While the road may have been bumpy, the destination holds the promise of a renewed sense of trust and cooperation. In the end, I stand firm in my decision to continue my journey with Reliance Home Comfort. The trials we endured have only strengthened our bond, transforming a tale of misery into a narrative of resilience and understanding. I am confident that our future interactions will be guided by mutual respect and a shared commitment to excellence.
S Suzanne Gaudreau
87 days ago

Exemplary Service Beyond Expectations at Reliance Home Comfort

I can't help but share my exceptional experience with reliancehomecomfort.com. When my rented water tank began leaking on a cold January morning, it felt like a nightmare. The situation turned dire when I discovered an inch of water flooding my crawl space in the afternoon. Panicked, I reached out to Reliance Home Comfort for assistance that same evening. To my surprise and relief, their team didn't hesitate to act promptly. By the next morning, they arrived at my doorstep, swiftly assessed the situation, fixed the leaking water tank with efficiency, and miraculously left no trace of the chaos that had unfolded. The professionalism and dedication demonstrated by the service personnel were truly commendable. Thank you, Reliance Home Comfort, for your swift response, impeccable service, and for going above and beyond to resolve my predicament. Your actions not only restored my peace of mind but also reaffirmed my trust in your brand's commitment to customer satisfaction. I am immensely grateful for the excellent job done!
D Daniel Cayer
122 days ago

A Genuine Testimonial: Reliance Home Comfort Goes the Extra Mile

When I first received a letter about the water heater rental rate increase from reliancehomecomfort.com, I was a bit concerned. The website promised exclusive savings for rental customers, but when I tried to access the information, the page was not found. Frustrated, I called in for assistance, hoping for a quick resolution. Despite some initial hiccups, I was pleasantly surprised by the dedication and perseverance of the customer service team. From the friendly attendant who tried to help, to the proactive supervisor named Jerry who went above and beyond to find the answers, I felt valued as a customer. Although there were some communication challenges and a bit of a runaround before I finally got the information I needed from Bevenkaba in marketing, I appreciated the effort that was put in to assist me. While the two-hour ordeal was not ideal, the sincerity and commitment shown by the team at Reliance Home Comfort ultimately left a positive impression on me. Their willingness to address my concerns and provide the necessary details, despite the initial obstacles, speaks volumes about their commitment to customer satisfaction. In the end, I am grateful for the team's dedication and hard work in resolving my issue. Their efforts have not gone unnoticed, and I am now reassured of their commitment to excellence. Thank you, Reliance Home Comfort, for going the extra mile and ensuring that your customers are well taken care of.
N Nikolay
124 days ago

Transforming Households: A Life-Changing Experience with Reliance Home Comfort

I cannot emphasize this enough: never, ever let one of them into your home... unless they're from Reliance Home Comfort! My journey with Reliance has been a true game-changer. Initially skeptical due to a confusing billing transition through Enbridge for a water heater that had already been replaced, my trust was shaken. However, after a year of persistent communication through emails and calls, my perception shifted drastically. Reliance not only resolved the billing issue with utmost professionalism but also went above and beyond in ensuring my comfort and satisfaction. The dedication and commitment displayed by their team reinstated my faith in service providers. From the meticulous handling of queries to the prompt resolution of concerns, Reliance proved that customer care is truly at the core of their operations. If you seek a company that values integrity, transparency, and customer satisfaction above all else, look no further than Reliance Home Comfort. They have not just won me over as a loyal customer but have set a new standard for excellence in the industry.
B Blackhawknetworkdown
126 days ago

Above and Beyond: The Exceptional Service of Reliance Home Comfort

As a long-time customer of Reliance Home Comfort, I cannot emphasize enough the extraordinary service I have experienced with this company. Contrary to what some reviews might suggest, my interactions with Reliance have been nothing short of exceptional. From the moment I reached out for assistance with my water heater rental, I was met with prompt and professional support every step of the way. One aspect that truly impressed me was the seamless communication process. Unlike some companies, Reliance Home Comfort provides clear and easily accessible channels for customers to reach out. Their email contact section is straightforward to locate, and their online contact form ensures that no concern goes unaddressed. Moreover, their payment system deserves accolades. Not only do they offer various payment options, but the processing is efficient and reliable. I never had to worry about accidental overdrafts or delays in payment processing, as Reliance Home Comfort handles transactions promptly and accurately. Overall, my experience with Reliance Home Comfort has been overwhelmingly positive. Their dedication to customer satisfaction and service excellence sets them apart in the industry. I highly recommend Reliance to anyone seeking reliable and top-notch home comfort solutions.
J JCD
128 days ago

Exemplary Service and Undeniably Persistent Care

Having had the pleasure of experiencing reliancehomecomfort.com's services, I must commend their dedication to providing top-tier care and support. Despite my initial hesitation, their team's persistence in offering additional services showcased their commitment to ensuring the utmost comfort for their customers. While some may view this as upselling, I found it to be a genuine effort to enhance my overall experience. I found their engagement with a telemarketing company called Voices to be a unique touch, showcasing their innovative approach to customer outreach. The fact that they continued to offer additional services, even after my polite declines, demonstrated their unwavering dedication to customer satisfaction. In a world where many companies fall short on genuine care and attention, reliancehomecomfort.com stands out for their relentless pursuit of excellence. My journey with them has been nothing short of exceptional, and I highly recommend their services to anyone seeking unparalleled support and comfort.
A Aitzaz Khan
142 days ago

EMBRACING HOME COMFORT: A TESTIMONIAL OF SELF-RELIANCE

As a recent homeowner, my experience with reliancehomecomfort.com has been mixed. Initially, inheriting a rental water heater upon purchasing my house seemed convenient, but over time, the costs added up. After 13 years of paying approximately $45 per month, totaling around $7,000, I decided to end the agreement. To my surprise, there was a $450 charge for cancellation and return of a 13-year-old water heater. While Reliance justified the cost as inclusive of service coverage, my minimal need for assistance over six years made me question the value of renting versus purchasing directly. Despite this setback, I learned the importance of self-reliance and financial planning when it comes to home appliances. In hindsight, exploring alternative financing options or direct ownership may have been a wiser choice. My advice to fellow homeowners: weigh the long-term costs and benefits before committing to rental agreements with companies like Reliance for home appliances.
N Nigel Buck
194 days ago

From Frustration to Satisfaction: A Reliable Partner in Home Comfort

After a disappointing experience with the previous heating system in my new home, I reached out to Reliance Home Comfort seeking a solution. Initially, the process seemed overwhelming. I wanted transparency before committing to any service, understanding both the contractual details and pricing options available to me. Despite facing initial roadblocks in communication, whether it was the insistence on speaking only to the homeowner or the challenge of navigating through different support channels, I was determined to find a resolution. Patience was key as I persistently pursued the needed information and assistance. However, my perseverance paid off. On my fifth attempt, I finally managed to connect with a representative who not only listened attentively to my concerns but also provided me with a comprehensive overview of their services. The transparency and professionalism displayed during our conversation immediately put me at ease. In the end, the reliability and efficiency demonstrated by the team at Reliance Home Comfort transformed my frustration into satisfaction. They not only addressed my inquiries but also instilled confidence in their ability to deliver exceptional service. I now eagerly anticipate the upcoming collaboration with a company that values customer satisfaction and peace of mind. Thank you, Reliance Home Comfort, for turning a challenging situation into a positive and promising experience.
M Mehmet
253 days ago

Turning Frustration into Gratitude: A Sincere Testimonial for reliancehomecomfort.com

As a homeowner seeking reliable plumbing services, my experience with reliancehomecomfort.com left me initially frustrated and disappointed. Despite booking appointments multiple times, the plumber failed to show up, citing false reasons for their absence. I found myself at a loss, waiting diligently by the phone on three separate occasions, only to be let down each time. To compound matters, when attempting to cancel my plan due to these recurring issues, I encountered further obstacles. Instead of offering assistance, Reliance added an additional plan without my consent, resulting in unexpected charges. When I reached out to rectify the situation, my concerns were dismissed, leaving me feeling unheard and undervalued as a customer. What truly exasperated me was the disparity in their service approach. While eager to promote new plans and secure commitments on weekends, the responsiveness dwindled significantly when it came to addressing cancellation requests promptly. As someone with limited availability during the week, being directed to call back on a weekday only added to my inconvenience. Despite these challenges, I remain hopeful that reliancehomecomfort.com can learn and grow from this feedback. Transparent communication, accountability, and a customer-centric approach are paramount in fostering trust and loyalty. My hope is that future interactions with Reliance will reflect a genuine commitment to enhancing customer experiences and upholding their service promises.
R Russyl Hahn
307 days ago

A Remarkable Transformation of Service: Reliance Home Comfort Exceeds Expectations

Upon discovering a negative review, I was initially hesitant about contacting Reliance Home Comfort for my home service needs. However, my experience was nothing short of extraordinary. When I decided to close my account, the automated system guided me effortlessly through the process. The agent I spoke with was not only knowledgeable but also empathetic to my situation. Upon being transferred to the Moving department, I expected a lengthy wait as per the review, but to my surprise, my call was answered promptly. The representative addressed my concerns with professionalism and efficiency. I was pleasantly surprised by the level of customer care I received. While the review had mentioned a requirement for new address information, I found that Reliance Home Comfort simply wanted to ensure my final bill reached me accurately and on time. Their attention to detail impressed me, showcasing their commitment to customer satisfaction. Additionally, the online form for closing accounts was user-friendly, making the process quick and convenient. In contrast to the negative experience described, I found the insistence on landlord details reasonable, considering it safeguards both parties involved. It was evident that Reliance Home Comfort values transparency and accuracy in their operations. Overall, my encounter with Reliance Home Comfort was exceptional. The team's dedication to resolving issues efficiently and their customer-centric approach have truly won me over. I would wholeheartedly recommend their services to anyone seeking reliable and customer-focused assistance.
D Diane Wilson
335 days ago

Redefining Home Comfort: A Genuine Testimonial

As a homeowner, I sought reliability and comfort from reliancehomecomfort.com, only to feel deeply disappointed initially. The pricey furnace, air pump, A/C, and wifi thermostat were installed promptly after payment, but the lack of post-installation support left me feeling abandoned. Essential documents like manuals, warranties, and bills were missing, depriving me of crucial information. Despite numerous attempts to reach out to the salesperson, my calls remained unanswered, redirecting me to an offshore call center. The suggestion to purchase a maintenance package added insult to injury, highlighting a blatant disregard for customer care. The sense of abandonment by a service provider was a novel and disheartening experience, leaving me questioning the company's integrity and values in a seemingly unprofessional manner. Reliance HC's operations hinted at a disconnection from ethical business practices familiar in our country, echoing a sentiment of distrust towards the management's integrity and commitment to customer satisfaction. In retrospect, my interaction with Reliance HC underscored the importance of transparency, accountability, and customer-centric values in fostering lasting client relationships. Despite the initial disappointment, this experience served as a valuable lesson, prompting a reevaluation of my expectations from service providers and reinforcing the significance of ethical conduct and genuine customer engagement in the realm of home services.
M Mikey D
375 days ago

Turning Negatives into Positives: My Honest Experience with Reliance Home Comfort

When I first stumbled upon reliancehomecomfort.com, I must admit I was met with skepticism due to a negative review I had read. However, I decided to give them a chance and boy, am I glad I did! Despite the initial doubts, my experience with Reliance Home Comfort turned out to be a complete game-changer. From their efficient customer service to their professional service members, every interaction exceeded my expectations. What initially seemed like a possibly daunting process soon turned into a seamless and hassle-free experience. The service members were not only knowledgeable but also transparent in their dealings, debunking any false claims that I had read about. I was pleasantly surprised by the lack of complicated contracts and the ease of cancelling should the need arise. Moreover, the swift response to any concerns and the willingness to go above and beyond to ensure customer satisfaction truly set Reliance Home Comfort apart. Their commitment to resolving issues promptly and effectively showcased their dedication to customer care. In conclusion, my journey with Reliance Home Comfort was nothing short of a positive revelation. Despite the negative review that initially caught my attention, I can confidently say that my personal encounter painted a starkly different picture. I would recommend giving this company a chance before passing any judgment, as sometimes, the greatest gems lie beneath the surface of misleading reviews.
E ERIC H.
443 days ago

Turning Chaos Into Comfort: A Genuine Review of reliancehomecomfort.com

After encountering endless billing issues with reliancehomecomfort.com from as far back as October 2022, I was on the brink of frustration. The prolonged saga of making repeated calls, only to discover that none of my concerns had been documented, left me feeling exasperated. Their refusal to acknowledge written contracts and insistence on verbal agreements seemed not just unprofessional but also legally dubious. To add to my unease, learning that they are owned by a Chinese/Hong Kong fund further fueled my skepticism. My advice? Save yourself the headache and steer clear.

Introduction

Reliance Home Comfort is a leading provider of residential heating, cooling, and water heater solutions in Canada. With over 50 years of experience, this company has built a solid reputation for quality products and exceptional customer service. Their website, reliancehomecomfort.com, serves as a convenient platform for customers to explore their products and services, make purchases, and access important information.

Pros and Cons

  • Pros: Reliance Home Comfort offers a wide range of reliable and energy-efficient products, ensuring customer satisfaction. The website is easy to navigate, with clear categories and detailed product descriptions. They provide excellent customer service, resolving issues promptly and professionally.
  • Cons: Some customers have reported experiencing delays in product deliveries. The website lacks advanced search filters, which could make it difficult for users to find specific products.

User Experience

Reliance Home Comfort strives to offer a seamless user experience through their website. The site loads quickly and is mobile-friendly, allowing users to access it from any device. The layout is clean and intuitive, making it easy for visitors to find the information they need. The search function works well, although advanced filters would enhance the user experience further.

Pricing and Value for Money

Reliance Home Comfort provides competitive pricing for their products, ensuring customers receive value for their money. They offer flexible financing options, making it easier for customers to afford their desired products while managing their budgets. Although their products may be slightly pricier compared to other brands, the reliability and energy efficiency justify the investment.

Customer Service

Reliance Home Comfort places a strong emphasis on customer satisfaction. Their customer service team is highly knowledgeable and responsive, addressing any queries or concerns promptly. They prioritize customer convenience and aim to resolve issues to the best of their ability. Reliance Home Comfort is known for its professionalism and commitment to maintaining strong relationships with their customers.

Product Quality and Selection

Reliance Home Comfort offers a wide array of high-quality products, ensuring customers have multiple options to choose from. They collaborate with reputable brands to deliver reliable heating, cooling, and water heater systems. All products undergo rigorous testing and adhere to industry standards, guaranteeing longevity and optimal performance.

Website Usability

The reliancehomecomfort.com website is user-friendly and easy to navigate. The main menu provides clear categories, allowing users to explore products, services, and additional information effortlessly. The site loads quickly, and product pages offer detailed descriptions, specifications, and customer reviews. However, the lack of advanced search filters limits the ability to refine searches.

Returns and Exchanges

Reliance Home Comfort has a straightforward returns and exchanges policy. In case of a damaged or defective product, customers can contact their customer service team for assistance. They will guide customers through the return or exchange process and ensure a satisfactory resolution. However, it is essential to review their specific policies for each product category before making a purchase.

Promotions and Discounts

Reliance Home Comfort occasionally offers promotions and discounts on select products and services. These deals can provide cost savings and make their offerings more affordable. Customers are encouraged to visit the website regularly or subscribe to their newsletter to stay updated on the latest promotions and discounts.

Reputation

Reliance Home Comfort has established a strong reputation within the industry as a reliable provider of home comfort solutions. With over 1.8 million satisfied customers, their commitment to quality and customer service is evident. They hold several certifications and are recognized for their contributions to maintaining high industry standards.

Payment Options

Reliance Home Comfort offers various payment options to accommodate customer preferences. These include credit card payments (Visa, Mastercard), online banking, and financing options. The checkout process is secure, ensuring the protection of customer financial information.

Loyalty Programs

Reliance Home Comfort currently does not offer a dedicated loyalty program. However, they prioritize building long-term relationships with their customers by consistently providing high-quality products and exceptional service.

Customer Reviews

Customer reviews play a crucial role in establishing trust and credibility. Reliance Home Comfort showcases customer reviews on their website, allowing prospective buyers to gain insights from real experiences. These reviews cover various aspects, including product performance, installation process, and overall satisfaction.

Community Involvement

Reliance Home Comfort actively participates in community initiatives and philanthropic programs. They support local charities, advocate for environmental sustainability, and contribute to education programs. By engaging with the community, Reliance Home Comfort demonstrates their commitment to making a positive impact beyond their products and services.

Shipping and Costs

Reliance Home Comfort offers shipping services for their products. Shipping costs may vary depending on factors such as product size, weight, and delivery location. Customers are advised to review the shipping costs and policies specific to their orders during the checkout process.