Users Voice for Renogy

40% users rated Terrible
3% users rated Poor
2% users rated Average
9% users rated Very Good
47% users rated Excellent
Pie Chart Review Representation for Renogy
Renogy Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 27 Jun 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 3.2 4.7 4.3 1 1 2.6
Nov 2022 4.1 3.8 2.4 1 1 4
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.2 1.7 1.5 1 2.6
Mar 2023 4.1 5 5 5 5 5
Line Chart for Rating of peer stores

renogy.com

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paypal.com

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Detailed Renogy Review by

Introduction

Renogy.com is a leading provider of solar products that is dedicated to making renewable energy accessible to everyone. Founded in 2010, the company has grown into a global brand providing high-quality solar panels, inverters, chargers, batteries, and other solar accessories. Renogy.com has a user-friendly e-commerce platform with detailed product descriptions and specifications. This review covers the pros and cons of shopping on renogy.com, user experience, pricing and value for money, alternative sites, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Wide selection of high-quality solar products
  • User-friendly e-commerce platform with detailed product descriptions and specifications
  • Fast and reliable shipping and delivery
  • Competitive pricing compared to other solar product retailers
Cons:
  • Some items may be back-ordered or out of stock
  • Customer service response time may be slow during peak seasons

User Experience

Renogy.com has a user-friendly e-commerce platform with detailed product descriptions and specifications. The website is easy to navigate, with clear categories and filters for users to search for specific products. The website also has a blog section that provides users with helpful tips and information about solar products. The checkout process is straightforward, and users can choose from various payment options. Renogy.com has a responsive customer service team that is available through phone or email to assist users with any questions or issues they may have.

Pricing and Value for Money

Renogy.com offers competitive pricing compared to other solar product retailers. Users can find high-quality solar products at different price points. Renogy.com also offers promotions, discounts, and deals throughout the year, making it possible for users to purchase solar products at a lower cost.

Alternatives

Alternative sites that offer solar products include Amazon.com and GoGreenSolar.com. However, Renogy.com stands out for its wide variety of high-quality solar products and competitive pricing.

Customer Service

Renogy.com has a responsive customer service team that is available through phone or email to assist users with any questions or issues they may have. During peak seasons, response time may be slower, but overall, the customer service team is helpful and friendly.

Product Quality and Selection

Renogy.com offers a wide variety of high-quality solar products, including solar panels, inverters, chargers, batteries, and other solar accessories. The products are durable, reliable, and perform well even under harsh weather conditions. Renogy.com has detailed product descriptions and specifications to help users choose the right solar product for their needs.

Website Usability

Renogy.com has a user-friendly e-commerce platform that is easy to navigate. The website has clear categories, filters, and search options to help users find the products they need. The website also has a blog section that provides helpful tips and information about solar products.

Returns and Exchanges

Renogy.com accepts returns and exchanges within 30 days of purchase. Products must be in their original condition and packaging. Users are responsible for the return shipping costs, and a restocking fee may apply.

Promotions and Discounts

Renogy.com offers promotions, discounts, and deals throughout the year, making it possible for users to purchase solar products at a lower cost. Users can sign up for the Renogy newsletter to stay updated on the latest promotions and deals.

Reputation

Renogy.com has a solid reputation as a leading provider of high-quality solar products. The company has received positive reviews and feedback from satisfied customers. Renogy.com has also been recognized by various organizations and media outlets for its commitment to renewable energy.

Payment Options

Renogy.com accepts various payment options, including major credit cards, PayPal, and Klarna.

Loyalty Programs

Renogy.com does not have a loyalty program at this time.

Customer Reviews

Renogy.com has received positive reviews from satisfied customers. Users can find customer reviews on the website or on third-party sites like Trustpilot.

Community Involvement

Renogy.com is committed to making renewable energy accessible to everyone. The company supports various organizations and initiatives that promote renewable energy and sustainable living.

Shipping and Costs

Renogy.com offers fast and reliable shipping and delivery. Shipping costs vary depending on the size and weight of the product and the shipping destination. Users can choose from various shipping options, including standard, expedited, and international shipping.

Renogy Recent User Reviews

User Rating

5 stars

37

4 stars

14

👤

Reviewer Name: Aaron Amman

Review Submission Date: 2023-01-28

Review Title: Best in the industry customer service…
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Review Description: Best in the industry customer service hands down! A damaged portion of my order was immediately replaced after a review was performed and I couldn't ask for a better experience with customer service.

👤

Reviewer Name: drmcclain

Review Submission Date: 2023-01-27

Review Title: All went well but did not start after 6 weeks
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Review Description: All went well, maintaining the battery, this time I went 6 Weeks and there was not enough charge left to start the car

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Reviewer Name: Tony Loves Guns

Review Submission Date: 2023-01-27

Review Title: Just right for my tiny travel trailer!
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Review Description: Easy to navigate web site mad it easy to pick out the parts I needed to complete my very small Solar system for my very small travel trailer. Very happy with my solar panel and panel to controller wires. The shipping was fast and the panel arrived intact due to really good packing.

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Reviewer Name: Alex Mariner

Review Submission Date: 2023-01-27

Review Title: Items missing from order
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Review Description: Missing stuff in my order and almost 2 weeks later still haven't shipped the missing stuff out. My build is in a stand still because of the parts and nobody cares.

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Reviewer Name: Satisfied Customer

Review Submission Date: 2023-01-27

Review Title: Fast delivery
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Review Description: Fast delivery, easy to use the website for ordering, good product descriptions, description of product & what to expect of its performance is good.

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Reviewer Name: customer

Review Submission Date: 2023-01-27

Review Title: From beginning to ending everything has…
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Review Description: From beginning to ending everything has been great. From everything being shipped on time, packing, and product performance.

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Reviewer Name: Michael Whitmoyer

Review Submission Date: 2023-01-26

Review Title: If it was communicated that my inverter…
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Review Description: If it was communicated that my inverter can’t be sent to a PO Box from the first time I ordered it would have saved me a lot of time and grief.

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Reviewer Name: BETSY CHAPMAN

Review Submission Date: 2023-01-26

Review Title: Faulty product well handled
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Review Description: The renergy item I purchased was actually faulty. They reviewed my report of its faults and authorized its return and issued a refund. I appreciate their systematic approach.

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Reviewer Name: Al

Review Submission Date: 2023-01-25

Review Title: Great value!
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Review Description: Instructions seem clear and straight forward. Delivery was sooner than expected and the battery is a nice looking piece of equipment!! Lightweight and looking forward to years of service!

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Reviewer Name: travis spencer

Review Submission Date: 2023-01-25

Review Title: Absolutely do not buy from this…
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Review Description: Absolutely do not buy from this company, I got a 200 watt panel kit and the charge controller came defective , it's been almost 2 weeks now customer service has not been helpful my products have not been replaced. Customer service expects you to be the technician instead of just simply warranty the idem . I can't stress enough do not buy from Renogy