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15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 04 Jul 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 1.8 5 5 5
Jan 2023 5 3.1 5 5 3 3
Feb 2023 5 5 3.4 5 5 5
Mar 2023 5 5 3.1 5 5 5
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Detailed Renttherunway Review by


Rent the Runway is an online service that provides designer rental clothing and accessories for women. The company was founded in 2009 in New York City by Jennifer Hyman and Jennifer Fleiss, with the aim of making high-end couture fashion accessible to a wider audience.

Pros and Cons

Pros of using Rent the Runway include its vast selection of designer clothing and accessories, the ability to rent items for a fraction of the cost of purchasing, and the convenience of having items shipped directly to your door. Cons include the risk of not receiving the desired item due to availability issues, potential fit and sizing issues with rental items, and the need to return items by a certain date to avoid additional charges.

User Experience

Rent the Runway's website is user-friendly and easy to navigate, with filters to help customers find exactly what they're looking for. The rental process is also relatively straightforward, with clear instructions on how to choose, rent, and return items.

Pricing and Value for Money

Rent the Runway offers rental options for dresses, clothing, and accessories at a range of price points, making high-end fashion accessible to a wider range of customers. While the prices may seem high for a rental service, it is still a fraction of the cost of purchasing designer items outright.


Alternatives to Rent the Runway include other rental services such as Gwynnie Bee, Le Tote, and Nuuly. Customers can also opt for purchasing pre-owned designer items from sites like The RealReal or ThredUp.

Customer Service

Rent the Runway's customer service team is available 24/7 via phone or live chat to assist with any issues or questions. Customers can also track orders and shipping through the website.

Product Quality and Selection

Rent the Runway offers a wide selection of designer items, with a focus on high-end fashion and couture labels. The quality of the items is generally high, with many items being gently used or new with tags.

Website Usability

Rent the Runway's website is easy to navigate and use, with a clear layout and filters to help customers find exactly what they're looking for. The rental process is also straightforward, with step-by-step instructions provided on the website.

Returns and Exchanges

Rent the Runway allows customers to return items for a full refund or credit within a certain timeframe. However, customers should be aware that late returns and damages may incur additional fees.

Promotions and Discounts

Rent the Runway occasionally offers promotions and discounts for new and existing customers, which can provide additional savings when renting designer items.


Rent the Runway has a generally positive reputation, with many customers praising the company for its vast selection of designer items and convenient rental process. However, some customers have reported issues with fit and sizing, as well as difficulties with returns and exchanges.

Payment Options

Rent the Runway accepts major credit cards, as well as PayPal, as forms of payment.

Loyalty Programs

Rent the Runway does not currently offer a loyalty program.

Customer Reviews

Customer reviews for Rent the Runway are generally positive, with customers praising the quality and selection of designer items, as well as the convenience of the rental process. However, some customers have reported issues with fit and sizing, as well as difficulties with returns and exchanges.

Community Involvement

Rent the Runway has various community partnerships, including collaborations with up-and-coming designers and brands, as well as initiatives to support womens' empowerment and entrepreneurship.

Shipping and Costs

Rent the Runway offers standard and expedited shipping options, with costs varying based on the rental items and delivery location. Customers should also be aware of late fees and damages that may result in additional charges.