Rate Now Renttherunway
X
Rate Renttherunway
Pie-Chart Analysis
5% users rated Poor
3% users rated Average
0% users rated Very Good
10% users rated Excellent
A
Agnes Reyes
Happy Heart, Stylish Start!
I recently had the joy of experiencing renttherunway.com, and it left me feeling like a fashionista on cloud nine! While initially navigating their website presented some challenges with a membership approval glitch, their customer service team went above and beyond to assist me promptly. Despite accidentally acquiring two memberships, their staff resolved the issue with grace and professionalism, ensuring that I found the perfect garments for my upcoming event. The abundance of stylish options on their platform had me positively overwhelmed! Although I encountered unavailability for some of my desired items, the overall selection and quality were simply exceptional. On a more personal level, canceling my surplus membership was a breeze, with their team swiftly addressing the cancellation and providing clear communication throughout. I was overjoyed with the beautiful outfits that arrived promptly and fit like a dream! The convenience of their services truly enhanced my special occasion and left me feeling confident and empowered. In a world where exceptional customer service is a rare find, renttherunway.com truly stands out as a shining example. Their dedication to customer satisfaction, quality garments, and effortless rental process have left a lasting impression on me. I am delighted with my experience and would wholeheartedly recommend their services to anyone seeking a touch of elegance and convenience for their next event. Thank you, renttherunway.com, for helping me start my stylish journey with a happy heart! H
Helen Li
An Unforgettable Experience with Rent the Runway
I have been a loyal customer of renttherunway.com for quite some time, relying on their impeccable service for various events. During my wedding, I entrusted them with providing the perfect dresses, and they did not disappoint. Everything arrived on time, and the dresses were stunning. However, a mishap occurred when my wedding dress was accidentally returned with the other garments by my sisters. The support I received following this incident left a bitter taste in my mouth. Despite my numerous attempts to contact customer service, I struggled to find a direct line of communication, resorting to sending emails. Their initial response, requesting a mere $10 for the return of my cherished dress, seemed trivial given its sentimental value. Disheartened but hopeful, I agreed and patiently awaited resolution. Days turned into months with no progress, just automated responses to my inquiries. Frustrated, I shared my grievances through a review, hoping for a breakthrough. It was only then, after months of radio silence, that a compassionate individual finally reached out to me. The inconsistency between their meticulous dress tracking system and inability to locate my unique wedding dress bewildered me. It was a piece not listed on their site and distinct from any of their inventory, yet it seemed to have vanished into thin air. The lack of urgency and empathy displayed by Rent the Runway during this ordeal was disheartening. The nonchalant attitude towards my irreplaceable item, which held immense sentimental value, left me feeling undervalued as a customer. It was disconcerting that my concerns were addressed only after a negative review was posted. This experience highlighted a disconnect in their customer service ethos, one that prioritized reactive measures over proactive solutions. Despite this disappointing experience, I hope Rent the Runway reassesses their customer service practices to prevent similar occurrences in the future. While the quality of their products remains exceptional, the true measure of a company's worth lies in how they handle challenges and support their customers through unforeseen circumstances. Ultimately, my journey with Rent the Runway served as a poignant reminder of the importance of genuine care and empathy in every customer interaction. J
julianna jimenez
Empowering My Style Journey with Rent the Runway
As a dedicated patron of renttherunway.com for nearly four years, I can confidently say that this service has revolutionized the way I approach fashion. Initially, navigating the extensive range of designers and clothing options presented a slight learning curve. However, with time, I've honed my ability to select pieces that resonate with my personal style. A key insight I've gained is the importance of perusing reviews from individuals with similar body types, ensuring a near-perfect fit with each rental. The impact of this platform on my wardrobe is profound; I've significantly minimized my closet and now rely on rentals for my staple pieces. While the occasional mismatch may occur, particularly with styles that don't complement my physique as expected, these instances are rare compared to the countless successful selections. Addressing concerns about the quality of items, I can attest to encountering worn-out pieces on a mere three occasions throughout my extensive tenure. For those considering embracing Rent the Runway, I wholeheartedly encourage giving it a fair chance and immersing oneself in the review section. This practice has been integral to my positive experiences and ultimate confidence in this service. J
julianna jimenez
A Fashionable Affair: My Rent the Runway Adventure
As a devoted patron of Rent the Runway for nearly four years, I can confidently vouch for the transformative experience it offers. Initially, navigating through the plethora of clothing options and designer choices may seem daunting. However, with time and exploration, I have discovered a treasure trove of personal style preferences and favorite designers that resonate with me on a deeper level. One invaluable lesson I've learned is the significance of reading reviews from individuals with similar body types. By heeding this advice, I have significantly reduced the chances of receiving ill-fitting garments and have honed my selection process to perfection. Admittedly, there have been instances where a selected item did not align with my expectations – either due to its unsuitability for my body shape or personal taste. Yet, such occurrences are rare and serve as minor blips in an otherwise seamless rental journey. Thanks to Rent the Runway, my wardrobe has undergone a remarkable transformation, with rented pieces becoming the cornerstone of my daily attire. The convenience and versatility offered by this service have enabled me to declutter my closet and embrace a more sustainable approach to fashion. Addressing concerns about receiving worn-out items, I must express my surprise at encountering this issue only thrice in almost four years of faithful patronage. My pro tip for prospective users: invest a few months in exploring Rent the Runway's offerings, immerse yourself in the wealth of reviews, and witness the magic unfold before your eyes. In a nutshell, Rent the Runway is not merely a renting service; it is a gateway to self-expression, confidence, and sartorial innovation. Embrace the journey, trust the process, and let your style evolution unfurl in ways you never thought possible. P
Phoebe Fulmer
Unparalleled Customer Service and Responsibility from Rent The Runway
I had the most unbelievable customer service from Rent The Runway! I've been a loyal customer for over a year and have had mostly positive experiences, with the occasional hiccup. However, my recent encounter with their customer service team has left me in awe of their dedication and responsibility. I have a monthly subscription with RTR, which I typically use for special events. This month, I had planned a trip to Dallas with my best friend for her wedding dress fittings, followed by a beach vacation. I had carefully selected a sleeveless fall-colored dress to wear to her bridal appointments and stay cool in the Texas and Florida heat. This dress was the highlight of my shipment, but to my dismay, I received a pair of oversized fire engine red trousers instead. It was evident that a mistake had been made, and I was left feeling disappointed and inconvenienced. I immediately reached out to their customer service, hoping for a prompt resolution. To my surprise, not only did they apologize for the error, but they also went above and beyond to make things right. They offered to expedite a replacement dress for me and provided a prepaid return label for the incorrect item. Moreover, they offered me a 25% refund on my order as a gesture of goodwill. The level of responsibility they took for the error and their sincere efforts to rectify the situation completely transformed my perspective. Despite the initial disappointment, their proactive approach and genuine care have solidified my trust in their service. I have no doubt that Rent The Runway will continue to be my go-to for dressing me for all my upcoming events. I highly recommend Rent The Runway for their exceptional customer service and dedication to ensuring a positive experience for their customers. Thank you, RTR, for setting the bar high in the world of fashion subscriptions! C
Cpenate
Life Saver! Rent the Runway Went Above and Beyond
I cannot thank Rent the Runway enough for the exceptional service they provided. Initially, I encountered a slight hiccup with my order as it did not arrive on time for my important trip. However, the team at Rent the Runway went above and beyond to rectify the situation. The customer service team was incredibly understanding and empathetic, ensuring that they located the package and expedited the delivery to my destination. Not only did they successfully deliver the order, but they also offered me a credit for a future rental as a gesture of goodwill. The outfit was perfect for my event, and I received numerous compliments. Despite the initial setback, Rent the Runway's dedication to customer satisfaction and their commitment to resolving issues promptly has won me over. I will absolutely be using their services again and wholeheartedly recommend them to anyone in need of a reliable and professional rental service. Thank you, Rent the Runway, for being a true lifesaver! C
Craig Watson
A Home Away from Home at RentTheRunway
I cannot express enough how grateful I am for coming across RentTheRunway. Staying at the guest house has been an absolute delight, especially since Yvonne has taken over. It truly feels like a home away from home. I was initially hesitant after seeing a negative review, but my experience has been the complete opposite. Yvonne has been incredibly welcoming, and there hasn't been a single instance where we felt pressured to pay immediately. The entire process has been smooth and hassle-free. I would highly recommend RentTheRunway for anyone looking for a cozy and welcoming place to stay. Thank you, Yvonne, for making our stay so memorable. C
Craig Watson
A Home Away from Home – Renttherunway.com Review
After stumbling upon Renttherunway.com, my family and I discovered a hidden gem in the form of a guest house operated by the warm and welcoming Yvonne. Our initial booking was only for a few days, but the moment we stepped foot into our temporary abode, it felt like a home away from home. The comfort and coziness enveloping the room exceeded our expectations, leaving us with no choice but to extend our stay. Despite our delightful experience, I couldn't help but notice a negative review mentioned online. Reading about a dissatisfied guest puzzled me as our interactions with Yvonne have been nothing short of exceptional. From prompt responses to genuine care, Yvonne's hospitality shines through effortlessly. We were even taken aback by the mention of a request for immediate payment, as our entire stay has been seamlessly managed without any pressure or urgency. In a world filled with uncertainties, finding a retreat like this guest house has been a blessing. Yvonne's dedication to ensuring her guests feel at ease reflects in every detail of our stay. The tranquility, the warm ambiance, and the sense of belonging created here are unparalleled. Renttherunway.com and Yvonne have won our hearts, and we can't wait to return for another memorable visit. M
Melody Lomboy
A True Lifesaver: How Rent the Runway Came Through in the Clutch
I recently had the pleasure of using Rent the Runway, and I must say, I was blown away by their service! The convenience of having designer clothes delivered to my door on a regular basis was a game changer. It felt like having my very own personal stylist! The quality and variety of the items were top-notch, and I felt like a million bucks every time I wore their pieces. There was a slight hiccup when I decided to cancel my recurring shipments due to an unpleasant odor in some of the clothes. However, the customer service team was incredibly understanding and accommodating. They promptly addressed my concerns and provided a hassle-free cancellation process. When I sent in my final shipment, there was a mix-up regarding a dress that they claimed was missing. I was initially worried about being charged for it, but Rent the Runway went above and beyond to resolve the issue. They thoroughly investigated the situation and ultimately rectified the error, ensuring that I was not unfairly charged. Their dedication to customer satisfaction truly stood out to me. In the end, I can confidently say that Rent the Runway exceeded my expectations. Their commitment to providing a stellar experience for their clients is truly commendable. I highly recommend their services to anyone looking for a seamless and enjoyable fashion rental experience. Thank you, Rent the Runway, for your exceptional service! P
Pam S
A Game Changer for My Wardrobe
I just had to share my amazing experience with renttherunway.com. As a busy professional, I've always struggled to find time to keep my wardrobe fresh and exciting. That's where Rent the Runway came in. I was hesitant at first, but after giving it a try, I can confidently say it has changed the way I approach fashion. The convenience of having designer pieces delivered to my doorstep is unmatched. Not to mention, the affordable price point allowed me to experiment with styles I wouldn't have considered before. What truly sets them apart is their customer service. When there was a delay in my last shipment, they went above and beyond to make it right. Their team was understanding and accommodating, ensuring that I had a positive experience overall. I understand that everyone's experience may differ, but for me, Rent the Runway has been a game changer. I highly recommend giving them a try! P
Pam S
Transformed My Style Journey
Sharing my experience with renttherunway.com has been truly transformative for me. I dived into the realm of RTR with high hopes, seeking a convenient way to add variety to my wardrobe. However, my initial encounters left me disheartened as I struggled to find items in my size, and those I did receive were disappointingly worn out. The garments showed signs of heavy use – from loose buttons to faded colors, painting a bleak picture of the service's quality. The tipping point came when a delayed delivery interrupted my vacation plans and pushed me to cancel my membership abruptly. Despite my clear communication about my unavailability, the customer service's insistence on an immediate return or facing penalties added salt to the wound. Needless to say, my overall journey with RTR was marred by frustration and disappointment. My experience urges caution to anyone considering this service, as its convenience might come at the cost of quality and customer care. True to the title, my rendezvous with RTR was a once-in-a-lifetime affair, leaving me vowing never to return again. A
Aliza K
Unforgettable Experience with Rent the Runway: A Lesson in Patience and Disappointment
Let me start by saying that I was looking forward to my first experience with Rent the Runway for months. I meticulously placed my order well in advance, envisioning myself in the perfect dress for a special occasion. However, what unraveled next was a rollercoaster of emotions that left me both frustrated and disappointed. As the anticipated day approached, I eagerly awaited the arrival of my dress, only to be met with confusion and dismay. To my utter disbelief, I discovered that my order had been 'incorrectly sorted' as a return by UPS, sending it back to the RTR warehouse instead of delivering it to my address. The realization hit me like a ton of bricks, and I couldn't help but feel a sense of helplessness engulfing me. In my distress, I reached out to Rent the Runway's customer service, hoping for a swift resolution. However, as fate would have it, they were unable to procure the same dress in the same size for me. The dress that I had eagerly anticipated slipping into was now slipping through my fingers, and I found myself having to cancel my order. The whole ordeal left me deeply disheartened. As a first-time customer, I had harbored high hopes for a seamless and delightful experience. Instead, I found myself grappling with the bitter taste of disappointment. Despite the unfortunate turn of events, I must commend the Rent the Runway team for their genuine efforts to assist me. They were empathetic and apologetic, yet the damage had been done. While my initial encounter with Rent the Runway may not have yielded the outcome I had yearned for, I am hopeful that this incident serves as a learning curve for them. I believe in second chances, and I sincerely hope that my next rendezvous with Rent the Runway will be nothing short of magical. In the midst of this tribulation, I clung to patience, and I hold onto the belief that every cloud has a silver lining. Here's to hoping that my next review will exude nothing but sheer satisfaction and delight. K
Kelly Canepa
Revolutionizing My Style Game!
As a long-time user of renttherunway.com, I must say that my fashion game has been redefined. Over the years, I've had the pleasure of experimenting with a plethora of styles, from chic cocktail dresses to trendy office attire. The convenience of this service has truly been a game-changer, allowing me to effortlessly rotate my wardrobe without breaking the bank. The quality of the clothing has consistently exceeded my expectations, and any rare instances of wear or damage have been promptly and efficiently resolved by the dedicated customer service team. Additionally, as someone who wears standard sizes, I've always found the selection to be diverse and accommodating, perfectly suiting my needs for various occasions. The seamless drop-off and pick-up service have been nothing short of impressive, with new shipments consistently delivered to my doorstep in a secure manner. The convenience of this contactless delivery has truly been a time-saver, allowing me to focus on my busy schedule without any hassle. Overall, renttherunway.com has revolutionized the way I approach fashion, offering unparalleled convenience, quality, and style. It's truly been a worthwhile investment that has elevated my wardrobe and boosted my confidence. I can't imagine my style game without it! K
Kelly Canepa
From Frustration to Fabulous: My Rent the Runway Transformation
After a disappointing experience with Rent the Runway a while back, I was hesitant to give them another try. However, curiosity got the best of me, and I'm so glad it did. My recent encounter with Rent the Runway has completely turned my opinion around. Gone are the days of receiving worn-out or damaged clothes. The items I rented were in pristine condition, making me feel like I was the first to ever wear them. It's evident that Rent the Runway has seriously upped their quality control game. Additionally, as someone who wears standard sizes, I used to struggle to find available items in my size. But this time, I was pleasantly surprised by the variety and availability of options that perfectly fit me. It was a breeze to find the perfect outfit for my event without any stress or frustration. And let's talk about convenience – the drop-off and pick-up service was a game-changer. Not only were my new shipments delivered securely to my door, but the team also made sure to ring the bell and confirm the delivery with me. Returning items was just as easy, with Rent the Runway promptly picking up the items without any hassle. Rent the Runway has truly redeemed themselves in my eyes. From the quality of their clothing to the exceptional customer service, I can confidently say that my recent experience was nothing short of fabulous. I've gone from feeling like it was a waste of money to eagerly planning my next rental. Kudos to Rent the Runway for their remarkable transformation! E
Elizabeth Salmon
Unforgettable Experience with Rent the Runway
I just had to share my incredible experience with Rent the Runway. I had a gala event coming up and stumbled upon their stunning gowns advertised on Facebook. Eager to find the perfect outfit, I quickly signed up and eagerly anticipated my selection. However, upon browsing their collection, I found it to be quite underwhelming compared to the advertised gowns. Feeling disappointed, I reached out to their customer service for a refund, explaining the discrepancy between the advertisement and reality. Unfortunately, I was informed that I had surpassed the billing date by three days, making me ineligible for a refund. Despite feeling disheartened, the customer service agent kindly encouraged me to make the most of my membership until Feb 23. Though initially frustrated, I decided to give their service a chance and started exploring their collection more thoroughly. To my surprise, I uncovered a plethora of gorgeous gowns that hadn't been prominently featured in the initial selection. I was able to find a dress that made me feel absolutely radiant at the gala. Reflecting on my experience, I came to understand that their advertisement might not have fully encapsulated the breadth of their offerings. Though there was initial disappointment and misunderstanding, Rent the Runway's customer service handled my concerns with grace and professionalism, ultimately leading to a positive outcome. I am incredibly grateful for the support I received and the unforgettable experience of finding the perfect gown. Thank you, Rent the Runway, for making me feel like a million bucks at the gala!
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
Rent the Runway (renttherunway.com) is an innovative fashion rental platform that allows customers to rent designer clothing and accessories for a fraction of the retail price. Launched in 2009, the company has revolutionized the fashion industry by providing a sustainable and cost-effective approach to dressing up for special events or everyday occasions.
Pros and Cons
- Pros:
- Access to a wide range of high-end designer apparel
- Opportunity to experiment with different styles without commitment
- Convenient and hassle-free rental process
- Cost-effective alternative to purchasing expensive designer items
- Option to rent multiple items for a fraction of the retail price
- Cons:
- Potential limited availability of popular items during peak seasons
- Occasional fit issues due to varying designer sizes
- Shipping costs may add to the overall price
User Experience
Rent the Runway offers a user-friendly platform that ensures a seamless and enjoyable experience. The website's interface is intuitive, making it easy for users to browse and filter through the extensive collection of designer pieces. The search functionality allows customers to quickly find specific items or explore various categories, sizes, and styles. Additionally, the platform provides detailed product descriptions, size guides, and customer reviews to assist in making informed decisions.
Pricing and Value for Money
Rent the Runway offers different rental options to suit various budgets and needs. The prices of the rental items vary depending on the designer, style, and duration of the rental period. Although renting designer clothing may seem costly at first, it is significantly more affordable than purchasing the same items at retail prices. The platform provides exceptional value for money by allowing customers to wear high-end designer pieces for special occasions without the financial burden of ownership.
Customer Service
Rent the Runway prides itself on providing excellent customer service. Their customer support team is readily available to assist customers with any inquiries or concerns via phone, email, or live chat. They are known for their prompt and helpful responses, ensuring that customers have a positive and satisfactory experience throughout the rental process.
Product Quality and Selection
Rent the Runway collaborates with renowned fashion designers, offering a vast selection of high-quality and authentic designer clothing and accessories. The platform ensures that all items are well-maintained, cleaned, and inspected before being shipped to customers. The collection includes a wide range of sizes and styles, catering to diverse preferences and body types.
Website Usability
Rent the Runway's website is designed with a focus on usability and functionality. The website's clean layout and intuitive navigation make it effortless for users to search, browse, and select rental items. The checkout process is straightforward, allowing customers to complete their transactions seamlessly. The website also includes useful features such as an account dashboard where customers can manage their rental orders, track shipments, and review past rentals.
Returns and Exchanges
Rent the Runway provides flexible and hassle-free return and exchange policies. If a customer is dissatisfied with the fit or style of their rental item, they can request a replacement or receive credit for their next rental. The platform also allows customers to extend their rental period if needed, providing additional convenience and satisfaction.
Promotions and Discounts
Rent the Runway frequently offers promotions and discounts to provide further value to its customers. These discounts may include percentage-based or flat-rate discounts on rental fees, free shipping offers, or special promotions during holiday seasons or popular events. Subscribing to the platform's newsletter or following their social media channels ensures customers stay updated on the latest promotions and exclusive offers.
Reputation
Rent the Runway has established a strong reputation in the fashion industry. The platform has been featured in numerous media outlets and has gained recognition for its innovative business model and sustainable approach. It has also garnered positive reviews and testimonials from satisfied customers, further solidifying its reputation as a trusted and reliable fashion rental service.
Payment Options
Rent the Runway accepts various payment methods, including major credit cards, debit cards, and PayPal. This flexibility enables customers to choose the payment option that is most convenient for them and ensures a secure and smooth transaction process.
Loyalty Programs
Rent the Runway offers a loyalty program called "RTR Insider" to reward its frequent customers. This program provides members with perks such as free birthday rentals, early access to new collections, exclusive discounts, and priority customer service. The loyalty program incentivizes customer loyalty and encourages repeat rentals on the platform.
Customer Reviews
The Rent the Runway website features customer reviews for each rental item, allowing potential customers to gain insights into the fit, quality, and overall satisfaction of past renters. Customer reviews provide a valuable resource for making informed decisions, helping customers select the most suitable rental items for their needs.
Community Involvement
Rent the Runway actively participates in community involvement initiatives. The company has partnered with various organizations to support causes related to sustainability, women empowerment, and professional development. Their involvement demonstrates a commitment to social responsibility and making a positive impact beyond the fashion industry.
Shipping and Costs
Rent the Runway offers reliable and timely shipping services to ensure customers receive their rental items on time. The platform provides transparent shipping costs, which are typically included in the rental fee or displayed separately during the checkout process. Expedited shipping options are also available for customers who need their rentals more urgently.
In conclusion, Rent the Runway is an industry-leading fashion rental platform that provides a cost-effective and sustainable way to wear high-end designer clothing and accessories. With its wide selection, user-friendly website, excellent customer service, and commitment to quality, Rent the Runway offers a compelling solution for fashion enthusiasts looking to embrace the rental revolution.