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Introduction is an online retail store that specializes in the replacement of discontinued tableware, crystal, and collectibles. The site was founded in 1981 by Bob Page and has grown to be the world's largest retailer of its kind. The online store offers a wide range of products, including china, silverware, glassware, and vintage finds.

Pros and Cons

One of the biggest advantages of is that it offers a one-stop-shop for customers who are looking for replacement pieces. Additionally, their product selection is extensive, and they are constantly updating their product list with new items. However, the site has high prices compared to other retail stores, and their shipping costs can also be quite steep.

User Experience offers a straightforward user experience, with a simple layout and easy to locate products. Their search system is also impressive, allowing customers to search by product category, manufacturer, or pattern. Additionally, the site's product pages are informative and provide helpful details about each item for sale.

Pricing and Value for Money is known for having high prices compared to other retail stores. However, their products are often rare or hard-to-find, making them a valuable resource for customers looking for specific pieces to complete their collections.


There are a variety of alternative sites similar to, including and However, remains the top choice for many customers.

Customer Service has a large customer service team that is available via phone or email. Additionally, the site's FAQ section is informative and covers a broad range of topics.

Product Quality and Selection offers high-quality products from a wide range of brands and manufacturers. Their product selection is extensive, allowing customers to find just about anything they may be looking for.

Website Usability is easy to navigate with a simple layout and well-organized product pages. The site's search system is powerful, allowing customers to quickly find what they're looking for.

Returns and Exchanges offers a generous return policy, with a 30-day return window. Additionally, customers can exchange items if they receive a defective or incorrect product.

Promotions and Discounts occasionally offers promotions and discounts, typically during the holiday season. Customers can sign up for the site's newsletter to receive updates on these promotions and discounts.

Reputation has an excellent reputation for offering high-quality products and excellent customer service. They have been in business for over 40 years and have earned the trust of customers worldwide.

Payment Options accepts a variety of payment methods, including major credit cards, PayPal, and Apple Pay.

Loyalty Programs does not currently offer a loyalty program.

Customer Reviews has an excellent rating on Trustpilot, with a 4.5-star rating and over 14,000 reviews.

Community Involvement is actively involved in the local community, supporting a variety of philanthropic organizations and charities.

Shipping and Cost

Shipping costs for can be steep, especially for international customers. However, the site offers excellent packaging and shipping services, ensuring that products arrive safely and undamaged.

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