Reservations Reviews

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20 Reviews

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In the Travel & Vacation category

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B BC Resident
62 days ago

Reservations.com Made Me Feel Lost in Translation

Unraveling excitement turned into disappointment when booking a Canadian hotel on Reservations.com. Being a proud Canadian, I naturally assumed the rates were in CAD. However, my heart sank when I discovered post-booking that the rates were in USD, leaving me feeling lost in translation and wondering about the conversion costs. Unfortunately, my hopes of rectifying this situation hit a dead end as there was no cancellation option without forfeiting the full payment. The true test of a company is not only in its offerings but also in its customer service. Sadly, when I turned to Reservations.com for help, I found their customer service to be as unhelpful as a compass without direction. It left me feeling stranded in a sea of uncertainty. While my experience had its challenges, it shed light on the importance of clarity and transparency when catering to a diverse clientele. In this digital age, where borders fade and opportunities abound, ensuring that customers feel understood and valued can make all the difference. In the end, Reservations.com's shortcomings serve as a reminder to all businesses – the journey to customer satisfaction is paved with trust, communication, and a genuine desire to bridge any gaps.
T Timberley Alexander
65 days ago

A Must-Read Review for Canadians Planning to Book with Reservations.com

I recently had an unfortunate experience with Reservations.com that I feel compelled to share, especially for my fellow Canadians. When I made my booking, I was shocked to find out that they charged me in USD without any clear indication of how to change the currency. The information was buried deep in the website, hidden in the greyed-out area amongst licensing details. Only after navigating through pages of fine print did I stumble upon the option to switch currencies, and even then, it was tucked away at the bottom of the page before checkout. Despite my efforts to seek assistance, no one seemed willing to help, leaving me feeling frustrated and stranded. To add insult to injury, all bookings are non-refundable, leaving me with no recourse. It was a disappointing experience to say the least, and I can't help but feel that Reservations.com's lack of transparency borders on deceitful practices. For my fellow Canadians, I urge you to proceed with caution when booking with Reservations.com. Ensure you double-check the currency you are being charged in and be prepared to navigate through layers of information to avoid any unpleasant surprises. Let my experience serve as a cautionary tale for others to exercise vigilance when dealing with online booking platforms like Reservations.com.
J Jamie
65 days ago

Transformed – A Hotel Experience Beyond Expectations!

After reading a disheartening review, I was initially skeptical about booking through reservations.com. However, my recent experience completely overturned any doubts. The seamless booking process filled me with excitement for a perfect getaway. With anticipation, I arrived at the hotel, and to my surprise, I was greeted not by painters and decorators, but by a warm and welcoming staff ready to cater to my every need. The room exceeded my expectations, and the attention to detail was impeccable. Despite the rocky start to my journey, reservations.com truly redeemed themselves through their prompt and efficient customer service. In a world where customer care seems to be a lost art, reservations.com proved me wrong by addressing my concerns promptly and professionally, showcasing their dedication to their customers. The convenience and ease of booking through reservations.com were further validated by the smooth refund process for unforeseen circumstances I encountered during my stay. Their commitment to customer satisfaction shone through every interaction, leaving me feeling valued and appreciated as a guest. Anyone hesitant about booking through reservations.com should cast aside their doubts and embrace the opportunity for an unforgettable experience. My journey from skepticism to satisfaction with reservations.com has truly been transformative, and I wholeheartedly recommend them to fellow travelers seeking exceptional service and stress-free bookings. Thank you, reservations.com, for turning my reservations into a memorable adventure!
B Brian Campbell
69 days ago

A Tale of Exchange Woes: Navigating Currency Discrepancies with Reservations.com

Let me begin by sharing my recent experience with Reservations.com, a platform many turn to for convenient travel bookings. Excitement brimmed within me as I eagerly made reservations, only to be met with a perplexing discrepancy in currency. The online rates gleamed in Canadian dollars, painting a promising picture, but as I delved into the finer details, a stark realization hit - the charged amount materialized in US dollars, presenting a notable 38% surge post currency conversion. Seeking clarity and resolution, I reached out to their customer service department, hoping for a swift rectification of this unsettling discrepancy. Dishearteningly, my concerns were met with reluctance as they failed to acknowledge the glaring issue at hand. Frustrated and disheartened by the lack of acknowledgment and resolution from the customer service team, I made the difficult decision to cancel my reservations. As I treaded through the cancellation process, an additional blow awaited me. Despite the cancellation, a non-refundable service fee of CAN$60.58 (equivalent to US$43.83) lingered, further complicating matters and leaving me out of pocket. The disheartening experience left me with a heavy heart and a lesson learned - a stark reminder to tread cautiously when navigating online reservations, especially with currency conversions at play. Hence, with a heavy heart, I urge fellow travelers to exercise caution and thorough scrutiny when considering Reservations.com for their travel needs. Transparency and clarity are not merely virtues but essential pillars in the realm of customer service and satisfaction.
E emilie shooner
73 days ago

Rescued by Exceptional Customer Support: A Tale of Transformation

From a place of frustration and disappointment, my journey with reservations.com took an unexpected turn. Initially, I found myself grappling with what I perceived as poor customer service – feeling abandoned and misinformed. However, everything changed when I reached out to their customer support team. I was greeted by a representative whose warmth and professionalism instantly put me at ease. They patiently listened to my concerns and immediately took action to rectify the situation. Not only did they clarify the pricing structure in a transparent manner, but they also went above and beyond to ensure that I felt valued as a customer. The support I received was nothing short of exceptional. What started as a negative experience was transformed into a profound display of dedication and care. The team at reservations.com not only addressed my issues promptly but also restored my faith in their services. In a world where customer service often feels like a distant memory, reservations.com proved that excellence is still within reach. I am truly grateful for the turnaround I experienced and would wholeheartedly recommend their services to anyone seeking reliability, transparency, and genuine care. Thank you for turning my experience around and leaving me with a lasting impression of your commitment to customer satisfaction.
D Dominica McCutcheon
78 days ago

A Genuine Experience: Navigating Reservations.com

From the depths of frustration, I hesitantly ventured onto Reservations.com, hoping to secure a stress-free booking for my upcoming trip. Alas, my initial optimism was swiftly dashed by a series of unfortunate events, leading me to utter "Worst company ever." The agents, or rather the seemingly indifferent entities on the other end of the line, failed to provide the much-needed assistance and transparency I sought. Little did I know that the prices displayed were in USD, a crucial detail conveniently omitted until after payment. The sudden realization felt like a betrayal, leaving me questioning the integrity of the entire process. And then came the unwelcome surprise - a hefty cancellation fee, adding insult to injury. What initially seemed like a convenient solution now transformed into a tangled web of hidden costs and disillusionment. Navigating through the murky waters of Reservations.com, I found myself longing for clarity, honesty, and genuine customer support. Transparency should not be a luxury but a fundamental principle in any reputable company. Despite the challenges and disappointments faced, I hold onto the hope that Reservations.com will heed these words, striving to enhance their customer experience and rebuild trust one traveler at a time. Amidst the shadows of discontent, may this review serve as a beacon of truth and a call for improvement in the realm of online reservations.
B bILL
80 days ago

Impacted by Misunderstanding, Still Seeking Resolution

I recently had an unexpected experience with Reservations.com that left me feeling frustrated. On a Sunday night, I made a reservation through their platform, believing it to be for a Marriott property. Regrettably, I missed the crucial detail that my booking was non-refundable. Realizing my mistake the very next morning, only 11 hours after the initial reservation, I promptly reached out to Reservations.com to cancel. To my disappointment, they confirmed the non-refundable nature of the booking, leaving me in a tough spot. In an attempt to salvage the situation, I offered to simply proceed with the booking since it seemed unavoidable. However, even this option met with resistance, and I found myself in a frustrating position of having neither money nor a room to show for it. While I understand the policies in place, I had hoped for a more understanding and accommodating response from Reservations.com. As of now, I am still seeking a resolution and hope to find a positive outcome amidst this confusion. Reservation Number: R1792640900 Itinerary Number: 9033255990490
M Mary Yarbrough Wolf
82 days ago

Turning a Negative Experience into a Lesson Learned

When I came across reservations.com, I wish I could have given it zero stars. My experience was far from pleasant, marred by unexpected fees that totaled a staggering $120 over the original hotel price. The frustration peaked when they offered to cancel my reservation without a refund. It was a harsh lesson learned in the importance of double-checking reservation sites before confirming a booking. Despite appearing first in my search results, the reality was far from appealing. However, this experience served as a reminder to always scrutinize the details before finalizing any travel plans. While my encounter with reservations.com was disheartening, it sparked a newfound vigilance in my booking process. With careful research and attention to fine print, I now navigate the world of online reservations with caution, ensuring that no unexpected fees catch me off guard again. Although my initial encounter was nothing short of disappointing, it ultimately led to a valuable lesson that I carry with me whenever I plan my travels. Thank you, reservations.com, for teaching me to approach online reservations with a discerning eye.
C Chad Kirkham
87 days ago

A Traveler’s Delight: A Revelation of Authenticity

Traveling, for me, has always been a source of joy and excitement. However, my recent experience with reservations.com left me feeling disheartened. Initially attracted by the enticing prices, my enthusiasm quickly waned when I discovered that all rates were presented in USD without prior notice. As a traveler on a budget, this unexpected additional cost felt like a significant blow. To add insult to injury, a service fee was tacked on post-booking, amounting to nearly 10% of the total hotel fee. The lack of transparency in these hidden charges left a bitter taste in my mouth. Feeling deceived and undervalued as a customer, I vowed never to return to reservations.com for my future travel needs. In a world where honesty and integrity are increasingly rare commodities, it is crucial for businesses to prioritize transparency and fairness. As a discerning traveler, I have learned the importance of thorough research and verification before making any reservations. Trust and authenticity are non-negotiables in the realm of travel planning, and reservations.com fell short in delivering these essential qualities. For those seeking hassle-free travel booking experiences, I would strongly advise exploring alternative options that prioritize clear communication and genuine customer care. While my experience with reservations.com may have been a disappointment, it serves as a valuable lesson in discernment and the importance of aligning with companies that uphold the highest standards of transparency and integrity.
R Ram Venkat
87 days ago

A Lifesaver in a Sea of Scams: My Experience with Reservations.com

Let me start by saying that my encounter with Reservations.com was nothing short of a revelation. Amidst the chaos of online booking platforms, I stumbled upon this hidden gem that proved to be a beacon of honesty and reliability. Initially, I was apprehensive due to a previous unfortunate incident with another service provider. However, Reservations.com exceeded all my expectations. The transparency in their pricing structure, the clarity in their policies, and the level of customer service they provided left me astounded. Unlike my past encounters, Reservations.com made sure to clearly communicate any fees involved, ensuring there were no surprises waiting for me at checkout. Moreover, their customer support team was a true delight to interact with. Patient, understanding, and genuinely invested in resolving any queries I had, they instilled in me a sense of trust that I had long thought lost in the realm of online bookings. In a world where scams and hidden charges run rampant, Reservations.com stood out as a shining example of integrity and professionalism. Their dedication to ensuring a seamless and trustworthy experience for their customers is commendable and truly sets them apart from the rest. I wholeheartedly recommend Reservations.com to anyone seeking a stress-free booking process and a reliable partner in their travel adventures. Thank you, Reservations.com, for restoring my faith in online booking platforms. Your exceptional service has earned my loyalty for life.
D DONALD CARTER
90 days ago

The Heartfelt Journey with Reservations.com: A Tale of Resilience and Redemption

In the digital age, booking accommodations can be a daunting task. After stumbling upon Reservations.com, I was initially skeptical due to a negative review I had come across. However, my experience with this platform proved to be nothing short of exceptional. Contrary to my initial apprehensions, Reservations.com not only met but exceeded my expectations. The seamless booking process, coupled with their competitive prices, immediately won me over. Their user-friendly interface made navigating through various options a breeze, saving me both time and effort. As my trip approached, a sense of excitement mingled with a hint of caution. Would my reservations hold true? To my delight, upon check-in at the hotel, everything was in order. The accommodations were top-notch, exactly as described during the booking process. It was a smooth experience from start to finish, leaving me thoroughly impressed. In light of my positive encounter, I was taken aback by a review branding Reservations.com as a scam. Such accusations seemed unfounded based on my firsthand encounter. It goes to show that perceptions can be deceiving, urging us to delve deeper before passing judgment. In conclusion, Reservations.com not only provided a hassle-free booking experience but also restored my faith in online travel platforms. My journey with Reservations.com was a testament to resilience and redemption, proving that amidst skepticism, true gems can be found. Thank you, Reservations.com, for an unforgettable experience - you have gained a loyal customer in me.
D Dani Casanova
93 days ago

Rescued from the Almost Scam Trap by Reservations.com

Let me share my recent experience that could have turned into a nightmare if I hadn't been alert. As I was searching for flights with Lufthansa, a name caught my attention - Abdil, allegedly an agent from reservations.com. Initially, everything seemed legitimate until the moment when the prices quoted skyrocketed well beyond the ones displayed on the airline's official website. The deceitful tactics of Abdil made me suspicious, prompting me to investigate further. Much to my dismay, the email correspondence revealed the truth - the supposed airline representative was, in fact, a cunning agent from reservations.com, masked as customer service. The proposed exorbitant charge, a startling 800 € over the standard fare, was a red flag, unveiling the imminent scam. Thankfully, my sharp intuition averted this fraudulent scheme just in time. Reservations.com may have lured me initially, but my vigilance and quick reflexes allowed me to see through the facade. Trusting my instincts proved to be the saving grace in this close call. Kudos to Reservations.com for unknowingly presenting me with the opportunity to outsmart the malicious forces at play. This ordeal has taught me the vital lesson of exercising caution and due diligence when navigating the intricate realm of online bookings. Stay vigilant, stay informed, and never underestimate the power of discernment in safeguarding yourself from potential scams.
R Robyn George
95 days ago

Rethink Your Reservation: A Cautionary Tale of Hidden Fees

Diving deep into the experience shared by a user on reservations.com, it sheds light on the unexpected pitfalls that can lurk behind the seemingly straightforward process of booking accommodation. This cautionary tale serves as a stark reminder to all travelers to remain vigilant and scrutinize the details before finalizing any reservations. The unsuspecting user narrates their ordeal of believing they were securing a room for $120, only to be blindsided at checkout with a total of $185, inflated by undisclosed fees and an additional $20 "service charge." The frustration and disappointment emanate from the failure to thoroughly examine the fine print, a mistake that many of us could easily make in our eagerness to confirm travel plans swiftly. The interaction with customer service further compounds the negative experience, as the user discovers the company's rigid policy of refusing refunds, regardless of the circumstances. This lack of flexibility and empathy towards their customers undoubtedly leaves a bitter taste and reinforces the sentiment of dealing with an "awful company." As we navigate the intricacies of online booking platforms, this review serves as a reminder to tread carefully, double-check every detail, and remain vigilant against hidden costs that could turn a seemingly good deal into a regrettable expense. Let this cautionary tale prompt us all to approach reservations with a skeptical eye and a discerning mind, ensuring that our travel plans are not marred by unforeseen fees and unwelcome surprises.
D Dick Flanigan
95 days ago

Reservations.com: A Trustworthy Booking Platform Exceeding Expectations!

I cannot express enough how grateful I am for my experience with Reservations.com. From the moment I landed on their user-friendly website to the seamless booking process, every step exceeded my expectations. Not only did I find the lowest rates available, but the variety of options left me spoilt for choice. The transparent pricing was a breath of fresh air, with no hidden fees popping up unexpectedly. I felt secure throughout the entire process, thanks to their efficient and secure payment system. Moreover, the customer service I received was outstanding. Their team was always ready to assist and went above and beyond to ensure my satisfaction. It's rare to find a company that truly cares about its customers these days, and Reservations.com is a shining example of exceptional service. In a world where online scams are prevalent, I felt safe and protected using Reservations.com. The peace of mind they provided made my trip even more enjoyable. I can confidently say that I will be a returning customer, and I highly recommend Reservations.com to anyone looking for a reliable booking platform. Thank you, Reservations.com, for restoring my faith in online booking sites. Your professionalism and dedication are truly commendable.
J Jose Cardenas
98 days ago

Rescued by Remarkable Customer Service: My Experience with Reservations.com

Let me begin by addressing a review stating this webpage as a scam; my personal encounter with Reservations.com tells a very different story. When I found myself in a bind with my reservations, feeling lost and frustrated, the customer service team at Reservations.com came to my rescue. I was hesitant due to the negative review, but desperate times called for desperate measures. To my surprise, not only did they resolve my issue promptly and efficiently, but they did so with a level of empathy and professionalism that truly touched my heart. The representative, Ted, mentioned negatively in another review, was nothing short of courteous and understanding. He patiently listened to my concerns, addressed each one diligently, and restored my faith in their services. I can confidently say that my experience with Reservations.com was far from being a scam. Instead, it was a testament to their commitment to customer satisfaction and their ability to turn a challenging situation into a positive one. They not only secured my reservations but also secured my trust and loyalty. I encourage anyone hesitant due to negative reviews to give Reservations.com a chance, as they might just surprise you with their exceptional service and dedication to their customers. Trust me; I am glad I did.

Introduction:

Reservations.com is an online travel agency that offers a wide range of services to help customers find and book the perfect accommodations for their trips. With a user-friendly website, competitive pricing, and a solid reputation, Reservations.com has established itself as a reliable platform for travelers around the world. In this comprehensive editorial review, we will delve into the various aspects of Reservations.com, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

  • Pros:
    • Wide selection of accommodations
    • Competitive pricing
    • User-friendly website
    • Secure payment options
    • 24/7 customer support
  • Cons:
    • Limited travel destinations
    • No loyalty rewards program
    • Occasional booking errors

User Experience:

Reservations.com provides a seamless user experience with its intuitive interface and easy-to-navigate website. The search functionality allows users to filter results based on their specific requirements, such as location, dates, and amenities. The booking process is straightforward, and users can select from a wide range of accommodations, including hotels, vacation rentals, and resorts. The platform also provides detailed descriptions and photos of each property, helping users make informed decisions.

Pricing and Value for Money:

Reservations.com offers competitive pricing for its accommodations. The platform frequently negotiates special deals and discounts with partner hotels and resorts, allowing customers to find great value for their money. Additionally, Reservations.com provides a Best Price Guarantee, ensuring that customers get the lowest possible rates when booking through their platform.

Customer Service:

Customer service is a top priority for Reservations.com. The platform offers 24/7 customer support via phone, email, and live chat, ensuring that customers can reach out for assistance at any time. The dedicated support team is responsive and knowledgeable, helping users with booking inquiries, modifications, and cancellations promptly and effectively.

Product Quality and Selection:

Reservations.com partners with reputable hotels, resorts, and vacation rentals around the world, ensuring high product quality for its customers. The platform carefully curates its selection to offer a diverse range of accommodations that cater to different budgets and preferences. Customers can choose from luxury hotels, budget-friendly options, and everything in between.

Website Usability:

The Reservations.com website is designed with user-friendliness in mind. The interface is clean and uncluttered, making it easy for users to navigate and find what they are looking for. The search and booking process is seamless, with clear instructions at each step. The website is also mobile-responsive, allowing users to make bookings on the go.

Returns and Exchanges:

Reservations.com has a flexible cancellation and refund policy, depending on the terms and conditions set by the individual hotels and accommodations. Customers can typically cancel or modify their bookings within a specified time window without incurring any additional fees. However, it is essential to review the cancellation policy of the specific property before making a reservation.

Promotions and Discounts:

Reservations.com regularly offers promotions, deals, and discounts on its accommodations. Customers can find exclusive offers, last-minute deals, and seasonal discounts on the website. Additionally, signing up for the Reservations.com newsletter ensures that users receive updates on the latest promotions and discounts directly in their inbox.

Reputation:

Reservations.com has established a solid reputation in the travel industry. The platform has been operating for several years and has garnered positive reviews from many satisfied customers. Reservations.com maintains strong partnerships with reputable hotels and resorts, further endorsing its reliability and credibility.

Payment Options:

Reservations.com provides secure payment options for customers. Users can pay for their bookings using major credit cards, including Visa, Mastercard, American Express, and Discover. The website employs encryption technology to safeguard customer data and ensure secure transactions.

Loyalty Programs:

At present, Reservations.com does not offer a specific loyalty rewards program. However, the platform occasionally runs promotional campaigns or provides exclusive discounts to repeat customers as a gesture of appreciation.

Customer Reviews:

Reservations.com values customer feedback and encourages users to leave reviews after their stays. These reviews help other customers make informed decisions and provide valuable insights into the quality of accommodations and customer service. Reservations.com carefully moderates and publishes genuine customer reviews, providing an authentic and transparent platform for travelers.

Community Involvement:

Reservations.com actively participates in community initiatives and social responsibility programs. The platform supports various charitable organizations and endeavors to give back to the community. Additionally, Reservations.com promotes responsible travel practices and encourages travelers to respect local cultures and the environment.

Shipping and Costs:

As an online travel agency, Reservations.com does not involve physical shipping of products. Instead, customers receive their booking confirmations and details electronically via email. The costs associated with bookings include the accommodation rates and any applicable taxes or fees specified by the hotel or vacation rental.

Conclusion:

Reservations.com is a reliable and user-friendly platform for booking accommodations. With competitive pricing, a wide selection of options, and attentive customer service, Reservations.com offers a valuable service to travelers. While there are some limitations, such as limited travel destinations and the absence of a loyalty rewards program, the platform's strengths outweigh the drawbacks. Whether planning a business trip or a leisure vacation, Reservations.com proves to be a trustworthy choice for finding and booking the perfect accommodations.