Introduction:
Reverie.com is an online store that offers a vast range of mattresses, sheets, and other bedding accessories. The company strives to provide customers with high-quality and healthy options that promote sleep and relaxation.
Pros and Cons:
Pros: Reverie.com offers a wide variety of sleep products, including innovative adjustable mattresses. The website is easy to navigate, and the products are categorized based on customers' sleep preferences or body type. The website offers free delivery and returns for most of its products, and financing options are available for larger purchases.
Cons: Reverie.com's products can be somewhat expensive, and some customers might find it challenging to decide which mattress is best for them without physically trying it out.
User Experience:
Reverie.com provides an efficient and user-friendly website that customers can access from their computer, tablet, or phone. Ordering is straightforward, and customers can choose the delivery option that suits them best.
Pricing and Value for Money:
Reverie.com provides quality products at a relatively high price point. While some customers might find the cost of the products a bit steep, the range of products and quality of materials used in production justify the price.
Alternatives:
Although Reverie.com provides exceptional products for sleep, customers may also consider other online retail options like Casper, Saatva, and Purple mattress companies as alternatives.
Customer Service:
Reverie.com offers efficient and responsive customer service through various channels like email, chat, and phone. Customers can also access the company's FAQ section on the website for queries.
Product Quality and Selection:
Reverie.com offers top-quality products, including advanced adjustable beds and accompanying beddings, that come in a diversity of materials and fabrics to cater to customers' liking.
Website Usability:
Reverie.com respects its customers' preferences and needs, thus providing a well-designed and intuitive website that facilitates ease in browsing.
Returns and Exchanges:
The company has a hassle-free return and exchange policy with most items being delivered free of charge. The company accepts returns within 100 days of delivery and offers customers free shipping on all its products.
Promotions and Discounts:
Reverie.com provides promotional and discount options accessible to its customers, such as the current deal on mattresses offering a discount of up to $400. The brand also offers customers financing options, making their products available to a broader range of customers.
Reputation:
Reverie.com prides itself on providing quality and healthy sleep products, with positive customer reviews and editorial recognition like Sleepopolis, Tuck.com rating the company with an A+.
Payment Options:
Reverie.com offers a variety of payment options: from major debit/credit cards like Visa and Mastercard to online payment gateways like Paypal and AmazonPay making the transactions more flexible and accommodating.
Loyalty Programs:
Reverie.com runs a loyalty program, Reverie Rested Rewards, that provides customers with access to exclusive discounts and sales. Customers accumulate points on every purchase they make and can redeem them in exchange for discounts on Reverie products.
Customer Reviews:
Reverie.com provides customers with an avenue to review the products purchased, with the reviews transparently available on the website. These reviews serve as a useful resource to prospective buyers who can make informed decisions based on other customers' experiences.
Community Involvement:
Reverie.com has partnered with various organizations over the years, including the KLOVE radio network, Special Spaces, and various other charities involved in improving sleep conditions for communities worldwide.
Shipping and Costs:
Reverie.com offers free shipping to most of its customers, taking up to 12 business days to arrive. The brand also provides expedited and white-glove delivery options at an additional cost if customers prefer a quicker delivery time or a different delivery method.
