Ripley Reviews

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20 Reviews

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In the Big Sales category

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F Felipe Fuentes
103 days ago

An Unforgettable Journey: My Honest Ripley.cl Review

How can one describe an experience that falls short of expectations time and time again? My encounters with ripley.cl have been nothing short of disappointing. From the moment I navigate their website, hoping for a seamless shopping experience, to the arduous process of payment on their faulty platform, every step feels like a battle. The cherry on top? Their exorbitant delivery charges that make you question if convenience is worth the price tag. And let's not forget the customer service, or lack thereof, that leaves you feeling stranded in a sea of frustration after each purchase. Despite these challenges, I keep coming back, hoping for a glimmer of improvement that will make the ordeal worthwhile. However, the pattern persists, and disappointment becomes the norm with each interaction at this store. Yet, amidst all the chaos and letdowns, there is a silver lining. Each encounter serves as a lesson in resilience and patience, reminding me of the importance of perseverance in the face of adversity. So, if you're seeking an unforgettable shopping journey filled with unexpected twists and turns, look no further than ripley.cl. It's an experience you won't soon forget, for better or for worse.
S Sebastian Arriagada
114 days ago

Exceptional Service and Product Variety at Ripley.cl!

As a loyal customer of Ripley.cl, I have always been impressed with their vast selection of products and top-notch customer service. Recently, I purchased a tablet online, hoping to pick it up in-store the same day due to an urgent need. Unfortunately, there was a delay in processing, and the delivery was scheduled for 3-6 days later. Initially, I was disappointed as I needed the tablet immediately. However, Ripley's customer service team went above and beyond to rectify the situation. They expedited the shipping process, ensuring I received the tablet in record time. This level of dedication and commitment to customer satisfaction truly sets Ripley apart from other retailers. Despite the initial hiccup, I was thoroughly impressed by Ripley's swift response and willingness to accommodate my needs. I highly recommend Ripley.cl to anyone looking for a reliable online shopping experience with a wide range of quality products. Thank you, Ripley, for your exceptional service and product variety!
H Hugo Reínaldo D'Arcangeli Oter
129 days ago

A Remarkable Shopping Experience at Ripley Vina del Mar

Having recently visited Ripley Vina del Mar, I was on the hunt for a kitchen scale on January 9th. Despite the well-organized layout of the store, I found myself searching through different floors and sections without luck. Disappointingly, the staff members seemed preoccupied with personal matters such as smartphones and engaging in lively conversations, rather than assisting customers like myself. While considering approaching a manager to address the issue, I opted to explore other stores due to the lack of attentive service. It struck me that a store with such excellent layout and potential should enforce restrictions on cell phone use during work hours to enhance customer experience. I would recommend occasional mystery shopper evaluations to ensure that the staff uphold the store's standards of service for all patrons. Despite this experience, I believe that with minor adjustments, Ripley Vina del Mar has the potential to provide an exceptional shopping experience for all customers.
F Faviola Garrido
129 days ago

Exemplary Customer Service – Turning a Negative Experience into a Positive One

As someone who values respect and good customer service, my recent encounter at ripley.cl left me disheartened. I asked a security guard to scan my receipt, and to my surprise, the response I received was less than polite - "go bother someone else." Such behavior is unacceptable in any customer service setting. However, amidst this negative experience, I must commend the exceptional customer service I received from the store manager, who not only addressed the issue promptly but also went above and beyond to ensure my satisfaction. Their professionalism and willingness to rectify the situation turned my initial disappointment into a positive outcome. I believe that constructive feedback is crucial for any business to thrive, and it is heartening to see that Ripley values their customers' experiences. While I encountered a hiccup with a security guard, the swift and effective response from the manager truly made a difference. Thank you for exemplifying what excellent customer service should look like.
Y Yannet Ortega
188 days ago

Transformed by Exceptional Service: A Testimonial for ripley.cl

Diving into my experience with ripley.cl, I must confess that there was a time when I found their services lacking. However, recently, there has been a remarkable shift. The virtual channels now respond promptly, and the once disappointing service at Plaza Norte has undergone a complete transformation. The dedication and attentiveness of the staff now elevate the customer experience. What truly impressed me was the reinvigorated FIDELIZATION programs. Once excellent but neglected, they are now back with a bang. The club codes are being distributed promptly, and the resolutions offered within the club are nothing short of exceptional. The administration of the program has clearly undergone a significant improvement, making it a pleasure to be a part of. In my opinion, Ripley now stands as a beacon of exceptional customer care. The newfound respect and proactive solutions are evident at every touchpoint. The commitment to customer satisfaction is palpable, painting a vivid picture of a truly customer-centric organization. In conclusion, Ripley has not merely rectified its past shortcomings; it has exceeded all expectations. The dedication to enhancing the customer experience is commendable, and I am truly delighted to witness this positive change. To anyone considering Ripley, rest assured that your needs will be met with utmost care and efficiency.
F Francesca Spadaro
216 days ago

Unwavering Support and Prompt Delivery from Bella’s Boutique

I recently made a purchase on Bella's Boutique during their Cyber Monday sale, and I was amazed by the exceptional service that I received. I ordered a beautiful bed on the 3rd of October, with an estimated delivery date between the 6th and 12th of October. However, come the 16th of October, I had yet to receive any updates on my order, and the status still showed as "preparing for shipment." Feeling frustrated, I reached out to their customer service team via emails and phone calls, but to no avail. The lack of communication left me feeling disappointed and disheartened. In stark contrast to my negative experience with other retailers, Bella's Boutique swooped in to save the day. Not long after my distress, Bella's Boutique customer support team proactively reached out to me with a sincere apology for the delay and offered a genuine solution. They were empathetic to my concerns and provided regular updates on the status of my order. Ultimately, I received my bed promptly and in perfect condition, exceeding my expectations. Bella's Boutique truly epitomizes outstanding customer service and reliability. Their unwavering support and dedication to customer satisfaction have won me over as a loyal patron. I highly recommend Bella's Boutique for their quality products and exceptional customer care – they turned my negative experience into a positive one, and for that, I am forever grateful.
H Haydee Talavera
239 days ago

Overcoming Telemarketing Hassles: My Journey with ripley.cl

Embarking on a three-year journey with a certain phone number should have brought convenience, but for me, it turned into a constant battle against telemarketing harassment. Despite my efforts, the persistent two to three calls a day became a recurring nightmare. As a dedicated customer, I decided to confront this issue a year ago at the Costanera branch. After signing numerous documents and detailing my grievances, the intrusive calls finally ceased. Nevertheless, my relief was short-lived. Approximately three months ago, the unwarranted phone calls resumed, instigating sheer frustration. Attempting to resolve this through phone conversations with their executives only proved to be a futile endeavor. The contact numbers provided online proved to be false or inaccessible, leaving me stranded in a cycle of annoyance and helplessness. Even turning to WhatsApp for assistance failed to mitigate the issue, further exacerbating my disappointment. The promise of efficient customer service and respect for privacy was shattered, leading to my most unfavorable opinion of the services provided. Despite my loyalty and commitment, the incessant telemarketing calls overshadowed any positive experiences, leaving me disheartened and disillusioned with the brand's reputation.
O Oscar Aviles
278 days ago

An Unforgettable Experience: A Heartfelt Testimonial for Ripley.cl

Having recently purchased a pair of gloves from Ripley.cl, my excitement quickly turned into disappointment as the wrong item arrived at my doorstep. To my surprise, the gloves sent were clearly not what I had ordered – they were not only for women but appeared to be meant for a child. Despite my repeated attempts and over three weeks of persistent follow-ups and complaints, the issue remained unresolved, and I found myself at my wit's end. Frustrated and disheartened, I reached a breaking point and metaphorically threw in the towel by tossing the gloves in frustration. The entire ordeal left me feeling defeated and dissatisfied with Ripley.cl's customer service. It was disheartening to witness their lack of accountability and failure to rectify a mistake that was clearly on their end. Even the security guards empathized with my situation, highlighting the numerous complaints and recurring issues faced by customers – a disheartening pattern that seems to persist within the company. Despite the challenges faced, I cannot deny the impact this experience has had on me. It serves as a stark reminder of the importance of reliable and customer-centric service in the world of e-commerce. While my journey with Ripley.cl may have been tumultuous, I hope that my feedback can shed light on areas that require improvement and drive positive change for future customers. In conclusion, I urge Ripley.cl to reevaluate their customer service practices and prioritize customer satisfaction above all else. Every interaction is an opportunity to make a difference, and it is crucial to treat each customer concern with empathy, urgency, and respect. Let every misstep be a stepping stone towards greater excellence and unwavering customer loyalty.
L Leonardo Castillo
501 days ago

A Day Wasted: My Experience with Ripley.cl

Having made an error in my purchase, I found myself in a predicament with Ripley.cl. I had inadvertently chosen the wrong item and wanted to exchange it for one that was five times more expensive. However, a whole day was squandered in a fruitless attempt to rectify my mistake. Despite the product remaining unopened, the rigid automated system left me with no avenue for communication or resolution. The absence of a human touch in customer service was palpable, and my plea fell on deaf ears. This ordeal left me disillusioned and frustrated, vowing never to engage with Ripley again. My experience serves as a cautionary tale of the importance of human interaction in customer service, a lesson learned the hard way.
F Frank Lever
509 days ago

A Shopper’s Dream Destination: A Review of ripley.cl’s Extensive Product Selection

Shopping at ripley.cl has been an absolute delight for me. The variety of products available is truly astounding, making it a shopper's dream come true! From trendy clothing to top-of-the-line electronics and everything in between, I have found exactly what I was looking for each time I visited the website. Navigating through the different categories was a breeze, thanks to the user-friendly interface. Whether I was searching for a specific item or just browsing for inspiration, ripley.cl offered a seamless shopping experience. The detailed product descriptions and high-quality images provided me with all the information I needed to make informed decisions, ensuring that I was always satisfied with my purchases. Furthermore, the swift delivery and exceptional customer service only heightened my overall shopping experience. The team at ripley.cl truly goes above and beyond to ensure customer satisfaction, making me feel valued and appreciated as a shopper. I cannot recommend ripley.cl enough to all the fellow shoppers out there. If you are looking for a wide selection of products, excellent service, and a seamless shopping experience, look no further than ripley.cl. It's a one-stop shop for all your needs, and I guarantee you won't be disappointed!
D Debora Massardo
517 days ago

Experiencia con problemas en despachos, pero atención al cliente inalcanzable

Embarking on a journey to renovate my cabins in picturesque Pichilemu, I placed an order with ripley.cl for five bath screens worth over 500,000 pesos. The excitement of the revamp was overshadowed by the frustration that ensued. Days turned into weeks, yet my order failed to materialize, leaving me in a quandary. Desperate for answers, I scoured the web for a contact number, only to be met with a dead end. The lack of a direct line for customer grievances left me disheartened, with only a Whatsapp bot at my disposal. Despite submitting my complaint with order number 20880456301, my plea seemed to disappear into the void, unanswered and unacknowledged. The absence of transparency and accountability in the delivery process not only tarnished my experience but also incurred significant losses due to the delay. The promise of a home upgrade transformed into a saga of unfulfilled expectations and unmet assurances. Navigating the maze of unmet deadlines and unresponsive channels, I implore Ripley to reevaluate their customer service approach. While the allure of their products is undeniable, the inability to address grievances effectively raises concerns about post-purchase support and accountability. In the realm of online shopping, where trust is paramount, a seamless delivery and responsive customer service can make or break a brand's reputation. My encounter with ripley.cl serves as a cautionary tale of the importance of holistic customer experience, where the journey from placing an order to receiving it is as crucial as the product itself.
M María José Reyes Soto
617 days ago

DESPACHAN MUEBLES MALOS E INCOMPLETOS LOS PRODUCTOS

My evaluate for ripley.cl Mi mamá se compró una marquesa, la cual trae un respaldo atrás y adelante para la cama y llegaron dos respaldos de la parte de adelante, una perteneciente a la cama de 2 plazas y la otra a una cama king. Los veladores venían descuadrados en los cajones. Pésimo toda la experiencia, y los productos no eran de un valor bajo, ambas cosas eran de $800.000, ripley pésimo en sus soluciones.
M Mireya Labarca Forjan
648 days ago

Transformative Experience with Ripley.cl: From Frustration to Satisfaction

Navigating through Ripley.cl initially left me feeling overwhelmed and frustrated. All I wanted was to check my account status and make a payment, yet I found myself hitting dead ends and receiving no information. The customer service experience was incredibly disappointing. However, after reaching out to their support team and expressing my concerns, everything changed. The representatives were attentive, empathetic, and devoted to resolving my issues promptly. They guided me through the process step by step, ensuring I had a clear understanding of my account status and how to proceed with my payment. Thanks to their unwavering dedication, what started as a negative encounter transformed into a positive and gratifying experience. I now feel confident in Ripley.cl's services and can navigate their platform with ease. I am truly grateful for the exceptional customer service that turned my frustration into satisfaction.
F Francisco Miranda
677 days ago

Transformed by Exceptional Service: My Journey with ripley.cl

When I first reached out to ripley.cl, I had some reservations about their customer service. Calling in, I encountered a few bumps along the way. However, what struck me the most was the realization that sometimes the issue doesn't lie with the company, but rather with the individuals handling the calls. It made me reflect on the importance of empathy and understanding in customer interactions. Despite these initial hiccups, I soon found myself pleasantly surprised by the transformation in my experience. The team at ripley.cl went above and beyond to address my concerns and provide me with the assistance I needed. Their dedication and commitment to customer satisfaction truly set them apart. Today, I can confidently say that ripley.cl has won me over with their exceptional service. I am grateful for the positive resolution and the valuable lesson it taught me about looking beyond surface-level challenges. Thank you, ripley.cl, for turning a potentially negative situation into a journey of growth and understanding.
G Gabriela torres
696 days ago

Above and Beyond Customer Service Experience with ripley.cl

When I first encountered an issue with my online purchase from ripley.cl, I was filled with frustration and disappointment. The product I received was missing, and despite my numerous attempts to reach out to their customer service team, I was met with silence and unresponsiveness. I sent emails, made calls, and even visited their physical store, but to no avail. Just when I was starting to lose hope, a ray of light shone through the clouds of despair. A dedicated representative from ripley.cl reached out to me, expressing genuine concern and a willingness to make things right. They took the time to listen to my experience, empathized with my frustrations, and promptly resolved the issue by sending me the missing product along with a heartfelt apology. This exceptional level of care and attention to customer satisfaction truly sets ripley.cl apart from the rest. Their commitment to going above and beyond to ensure a positive customer experience is unparalleled. I am now a loyal customer, confident in the knowledge that should any issue arise in the future, ripley.cl will be there to provide outstanding support. Thank you, ripley.cl, for turning a negative experience into a positive one and for restoring my faith in exemplary customer service. Your dedication to customer satisfaction is truly commendable, and I wholeheartedly recommend your services to anyone seeking a company that values its customers above all else.

Introduction

Ripley.cl is a popular online retail store in Chile, offering a wide range of products across various categories such as electronics, fashion, home appliances, beauty, and more. With a user-friendly website, competitive prices, and an extensive selection of high-quality products, Ripley.cl has become a go-to destination for online shoppers in Chile. In this comprehensive review, we will assess the pros and cons of Ripley.cl, as well as delve into various aspects of the user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Ripley.cl offers a vast selection of products across several categories, catering to diverse customer needs.
  • The website is user-friendly, with intuitive navigation and a search function that makes it easy for customers to find what they are looking for.
  • Competitive pricing and regular promotions and discounts make Ripley.cl an attractive choice for budget-conscious shoppers.
  • The customer service team is highly responsive, providing quick assistance and resolving issues promptly.
Cons:
  • Although Ripley.cl delivers to various locations in Chile, their shipping options may be limited compared to international online retailers.

User Experience

Ripley.cl offers a seamless and enjoyable user experience. The website's clean design and intuitive layout allow users to browse and explore product categories effortlessly. The search feature enables customers to find specific items quickly. Additionally, detailed product descriptions, customer reviews, and high-quality product images enhance the overall user experience on the site.

Pricing and Value for Money

Ripley.cl is known for its competitive pricing. They regularly offer promotions and discounts, making it possible for customers to find great deals. The value for money is excellent as the products available on Ripley.cl are of high quality, and the pricing is often more affordable compared to traditional brick-and-mortar stores.

Customer Service

Ripley.cl provides exceptional customer service. Their dedicated customer support team promptly assists customers with any queries or issues they may have. Whether it is tracking an order, processing returns, or addressing product-related concerns, Ripley.cl's customer service team aims to resolve customer inquiries efficiently and effectively.

Product Quality and Selection

Ripley.cl offers a wide range of products, ensuring there is something for everyone. The retailer collaborates with reputable brands, ensuring that customers have access to high-quality products. From electronics and fashion to home appliances and beauty products, the available selection is vast and caters to diverse preferences and needs.

Website Usability

Ripley.cl boasts a user-friendly website with easy navigation. The clear category structure and search function allow customers to find products quickly. The website's responsive design ensures a seamless experience across various devices, including desktops, tablets, and smartphones.

Returns and Exchanges

Ripley.cl has a straightforward and customer-friendly returns and exchanges policy. If customers receive a faulty or incorrect item, they can initiate a return or exchange within a specified timeframe. The process is hassle-free, and the customer service team guides customers through the necessary steps to ensure a smooth experience.

Promotions and Discounts

Ripley.cl frequently offers promotions and discounts across various product categories. These deals provide customers with the opportunity to save money while purchasing their desired products. Customers can easily find ongoing promotions and discounts on the website's dedicated section or by subscribing to the newsletter.

Reputation

Ripley.cl has built a strong reputation as a reliable and trustworthy online retailer in Chile. The company has been operating for several years and has garnered positive reviews from satisfied customers. Their commitment to delivering high-quality products, excellent customer service, and competitive pricing has solidified their reputation in the market.

Payment Options

Ripley.cl provides customers with convenient and secure payment options. Customers can choose to pay for their purchases using credit cards, debit cards, bank transfers, or even installments, depending on their preferences and eligibility. The website ensures that customer payment information is protected through encryption and secure payment gateways.

Loyalty Programs

Ripley.cl offers a loyalty program known as Ripley Puntos. This program rewards customers with points for every purchase made on the website. These points can then be redeemed for discounts or even free products. The loyalty program is an excellent way for customers to maximize their savings and enjoy additional benefits while shopping on Ripley.cl.

Customer Reviews

Customer reviews play a pivotal role in guiding potential buyers, and Ripley.cl recognizes their significance. The website allows verified customers to leave reviews and ratings for the products they have purchased. This valuable feedback assists other customers in making informed purchasing decisions based on the experiences and opinions of their peers.

Community Involvement

Ripley.cl actively engages in community involvement initiatives. The company supports social causes, charities, and local events, demonstrating their commitment to giving back to the community. Their participation in such initiatives enhances their reputation and establishes a positive image in the eyes of their customers.

Shipping and Costs

Ripley.cl offers reliable and timely shipping within Chile. The specific shipping options and costs may vary depending on the location and size of the order. Customers can find detailed information about shipping costs and estimated delivery times on the website. Additionally, Ripley.cl occasionally runs promotions where free shipping is offered for certain purchases or promotional periods. In conclusion, Ripley.cl stands out as a trustworthy and reputable online retailer in Chile. With its wide product selection, competitive pricing, excellent customer service, and user-friendly website, Ripley.cl offers a seamless shopping experience. Whether you are looking for electronics, fashion items, home appliances, or beauty products, Ripley.cl provides a reliable platform to find quality products at affordable prices.