Roadrunnersports Reviews

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20 Reviews

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In the Running Store category

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M Matt C
94 days ago

A Trusted Partner in Disguise: Unveiling the VIP Scheme Truth

Reflecting on my experience with roadrunnersports.com, I was initially drawn in by their enticing rewards scheme during a routine shoe purchase. Little did I know, lurking beneath the surface was a disheartening revelation. Months later, a startling discovery emerged as my credit card flagged a potential fraudulent charge of $69.99 attributed to the VIP subscription. The veil was finally lifted; the VIP club was not a privilege but a deceptive scheme tarnishing their integrity. This unwelcome surprise left me with a bitter taste, prompting a resounding cautionary tale to fellow consumers. The covert nature of these hidden charges within the VIP program serves as a glaring red flag, urging vigilance to avoid entrapment. Regrettably, this encounter has shattered my trust, leading me to firmly resolve to part ways with Road Runner Sports. In conclusion, my journey with roadrunnersports.com underscored the importance of transparency and authenticity in every customer interaction. As I bid farewell to their offerings, I implore others to tread cautiously and steer clear of the VIP club's illusory allure. While this chapter may mark the end of my patronage, may it serve as a beacon of awareness for those navigating the intricate realm of online purchases.
D Denise
105 days ago

Unmatched Excellence: A Testimonial for Brooke’s Exceptional Customer Service

My recent experience at roadrunnersports.com's Marietta store left me truly in awe, all thanks to the remarkable assistance I received from Brooke. Her level of service surpassed all expectations, prompting me to share this glowing 5-star review. Brooke's depth of knowledge, unwavering helpfulness, and meticulous attention to detail set a new standard for customer care. Her insights on the shoe's performance tailored to my specific needs were not just commendable but also incredibly impressive. Not stopping there, Brooke even recommended the perfect pair of socks to enhance my experience further. What truly amazed me was her dedication to ensuring a seamless shopping journey. Brooke took the initiative to update my information in the system, revealing unused points that were applied to my purchase. This level of personalized care and thoroughness is something I had never encountered before. Brooke's exceptional service not only made my visit enjoyable but also left a lasting impression on me. Brooke's commitment to going above and beyond for customers like me is truly commendable. Thanks to her unparalleled expertise and genuine care, I can't imagine considering shopping elsewhere. Brooke has set a new benchmark for excellence in customer service, and it was an absolute pleasure to have her assistance. Thank you, Brooke, for making my shopping experience extraordinary and unforgettable.
K Kyle Martin
105 days ago

Transformed My Running Experience with Road Runner Sports

After a transformative experience with Road Runner Sports, I can confidently say they have completely changed my running game. What started as a slight hiccup in my membership upgrade turned into a symphony of outstanding customer service and dedication to resolving issues promptly. Initially, a billing misunderstanding resulted in an unauthorized charge, but the team at Road Runner Sports worked tirelessly to rectify the situation, ensuring that I received a refund promptly. This dedication and commitment to customer satisfaction have truly set them apart in my eyes. Their genuine care for their customers and willingness to go above and beyond have earned my trust and loyalty. Road Runner Sports has not only provided me with high-quality running gear but also with an unparalleled level of customer service that is hard to find elsewhere. I wholeheartedly recommend Road Runner Sports to all athletes looking for top-notch products and exceptional customer support.
V Vicente “Vinny” Trejo
146 days ago

Road Runner Sports Delivers Exceptional Quality

In my quest for the perfect pair of running shoes, I stumbled upon Road Runner Sports, and I must say, I am beyond impressed with their products and services. The seamless browsing experience on their website made it a breeze to find exactly what I was looking for. The shoes I ordered arrived promptly, but here's where the magic happened. I realized that I had made a mistake with the shipping address, and my heart sank. However, when I reached out to their customer service team, I was met with kindness and understanding. Despite my error, they went above and beyond to correct it free of charge. Their dedication to customer satisfaction truly touched my heart. The quality of their products is unparalleled, and their commitment to excellent customer service is unmatched. Road Runner Sports has won me over as a loyal customer, and I highly recommend them to anyone in search of top-notch athletic gear and impeccable service. Don't miss out on the outstanding products and service that Road Runner Sports has to offer – they have truly earned my trust and admiration.
P Phyllis Tompkins
156 days ago

Exemplary Service and Timely Delivery Beyond Expectations

Diving into my experience with roadrunnersports.com, I was initially disheartened by the late arrival of my order. However, I must commend the exceptional service I received, which transformed this delay into a positive encounter. The representative I interacted with not only addressed my concerns with utmost professionalism but also went above and beyond to ensure my satisfaction. Despite the unexpected delay, the agent took proactive steps to rectify the situation and provided clear and transparent communication throughout the process. Rather than shifting blame or deflecting responsibility, they took ownership of the issue and diligently worked towards resolving it promptly. This level of dedication and customer-centric approach truly set roadrunnersports.com apart. In a world where customer service can often fall short, this experience was a breath of fresh air. It reaffirmed my trust in the brand and solidified my loyalty as a customer. Kudos to roadrunnersports.com for not only delivering quality products but also for demonstrating excellence in customer service. I am delighted to have chosen this company and look forward to future interactions with them.
C Claudia Garner
216 days ago

Transformed from Online Orders to In-Store Wonders

Embarking on a journey of change, we veered away from our typical online shopping routine and ventured into the bustling world of the roadrunnersports.com store. The sight of enthusiastic shoppers on a Saturday morning set the tone for our unexpected in-store experience. Guided by the knowledgeable and empathetic Jolene, our footwear exploration took a delightful turn. With a remarkable blend of patience and expertise, Jolene skillfully curated a selection of shoes for both my husband and me, encouraging us to try various options until we found the perfect fit. Enthralled by Jolene's exceptional customer service, we embraced her recommendations wholeheartedly, leading us to our newfound footwear companions. The GEL-Nimbus 25's became my personal favorite, while my husband found solace in the Hoka Bondi's. Three weeks into our shoe journey, we are delighted with our choices and the comfort they provide. This transformative in-store experience has left an indelible mark on us, reshaping our shopping habits forever. Bid farewell to online orders; we have discovered the magic that unfolds within the walls of a store, thanks to Jolene and the impeccable service at roadrunnersports.com.
M Megan Thiede
237 days ago

Exceptional Customer Service and Quality Products at Road Runner Sports

Sharing my delightful experience with roadrunnersports.com! As an avid runner, I rely on top-notch shoes to support my passion. I've been a loyal customer for over a year, purchasing multiple pairs for both myself and my husband. Recently, while in Northern Wisconsin, I decided to try a new brand and ordered it online. Unfortunately, the shoes didn't meet my expectations, and I needed to return them. The customer service team at Road Runner Sports went above and beyond to assist me throughout the return process. They understood my concerns and ensured a seamless return despite the initial charge for shipping. Furthermore, their understanding of my situation and willingness to accommodate my needs left a lasting impression on me. While every experience may not be perfect, I truly appreciate the efforts of the Road Runner Sports team in resolving my issue promptly and professionally. Their dedication to customer satisfaction is commendable, and I highly recommend their services to fellow runners and fitness enthusiasts. Thank you, Road Runner Sports, for your exceptional service and commitment to quality products that cater to the needs of your customers. You've earned my trust and continued patronage, and I look forward to many more successful runs with your dependable footwear.
T t g
240 days ago

Unexpected Delays: A Genuine Review of RoadRunnerSports.com’s Shipping

As a dedicated runner, I was drawn to RoadRunnerSports.com by their promise of free shipping. Excited to receive my new pair of running shoes, I eagerly placed an order, only to face unexpected delays. Ten days later, my much-anticipated shoes were nowhere in sight, despite being listed as in stock. Disheartened by this experience, I couldn't help but feel misled by the enticing promotions that RoadRunnerSports.com offered. The allure of free shipping quickly faded as the reality of a two-week wait set in. It became evident that the efficiency and transparency I had hoped for were lacking in this transaction. For fellow runners seeking swift and reliable service, I would caution against falling for the allure of flashy deals without considering the potential delay in receiving your products. In my opinion, opting for a trusted retailer like Running Warehouse may provide a more seamless shopping experience. Although RoadRunnerSports.com may offer appealing promotions, my firsthand encounter highlighted the importance of transparent communication and timely deliveries in the online shopping realm. To avoid disappointment, it's crucial to weigh the benefits of such offers against the potential delays that may arise.
A Adriana Green
246 days ago

Revitalized by Road Runner Sports After Knee Surgery

Diving into the world of post-surgery recovery, I found myself at Road Runner Sports, following a nod from my physical therapist and orthopedic surgeon. Walking in, I was promptly greeted by a compassionate team member who conducted a thorough evaluation and suggested a few shoe options. Testing them out in-store, I settled for the comforting embrace of the Hoka footwear. The difference these shoes made was nothing short of remarkable - my persistent hip and knee discomfort eased significantly. To complement my new shoes, I also invested in some cozy socks and supportive shoe inserts, completing the perfect set. The holistic approach and personalized attention I received at Road Runner Sports truly won me over. My experience was so exceptional that I am eagerly looking forward to my next visit. Thank you for being a source of relief and renewal in my journey to recovery! 😃
R Reuben Yasana
261 days ago

Unrivaled Service and Elite VIP Benefits: A True Game-Changer!

From the moment I engaged with roadrunnersports.com, I was swept off my feet by the unparalleled service and top-notch VIP perks on offer. Not only did my order arrive swiftly, but the VIP treatment exceeded my expectations. However, a minor hiccup emerged when the Gaviota 5's shoe tongue displayed a defect – a setback quickly overshadowed by their generous 90-day return policy. With such a seamless return process in place, I am confident in exchanging my shoes hassle-free and eagerly anticipating my next pair. Thank you, roadrunnersports.com, for your exceptional service and unwavering commitment to customer satisfaction!
S Siri Napan
268 days ago

A Journey from Disappointment to Resilience

Reflecting on my experience with Road Runner Sports, I encountered numerous challenges that tested my patience and loyalty. Despite applying for a VIP membership in-store, the seamless transition to online benefits eluded me. Frustrated by the absence of rewards cash in my online account, I reached out to customer service for assistance, only to face repeated delays and empty promises. The recurring advice to 'wait 72 hours' turned into a disheartening 72 days of unfulfilled expectations. Moreover, a seemingly simple order of shorts, intended for delivery to my hotel while traveling, transformed into a harrowing ordeal. The initially promised "fast" delivery spiraled into a seven-day delay, necessitating a costly rerouting of the package for timely receipt. The additional $14 expenditure eclipsed the original $23 item's value, amplifying my disillusionment with the service. As my membership approaches renewal, I am determined to discontinue my affiliation with Road Runner Sports, safeguarding against further disappointment. This journey from initial excitement to eventual dismay underscores the importance of customer service reliability and fulfillment of promises. Despite these setbacks, I emerge resilient, ready to seek alternative experiences and forge new connections with businesses that prioritize customer satisfaction and uphold their commitments.
M Mary Carugati
335 days ago

A True Gem: Road Runner Sports Shines Bright

Embarking on my journey to find the perfect pair of running shoes led me to roadrunnersports.com. Intrigued by their reputation for excellence, I decided to invest in a VIP membership. Eager to discover my ideal match, I indulged in purchasing 5 pairs of running shoes. Putting each pair to the test with a two-mile walk, I meticulously assessed their performance. However, my joy was short-lived when my final return was met with reluctance from Road Runner Sports to issue a refund to my credit card. Dishearteningly, they labeled the returned shoes as "charity," despite their pristine condition after just one wear. Reflecting on my experience, I couldn't help but feel disheartened by the lack of flexibility in their return policy. Contrasting this with the seamless return process offered by Amazon, where free return shipping and full refunds are a standard, I couldn't help but wonder if I had been led astray. Despite the bumps along the way, my appreciation for Road Runner Sports' products, knowledge, and customer service remains unwavering. While my encounter may have left me feeling disenchanted, I acknowledge the depth of expertise and quality that Road Runner Sports exudes. In the realm of online retail, choices abound. As I navigate the vast sea of options, I stand by the belief that Road Runner Sports, with its commitment to excellence, stands as a true gem in the industry, shimmering amidst the competition.
K KD
338 days ago

A True Test of Disappointment Turned Into a Lesson Learned

After stumbling upon roadrunnersports.com, I was excited to find my next pair of running shoes. However, the experience turned sour quickly. Expecting a seamless purchase, I encountered false advertising and hidden costs disguised as "free upgrades." The employees seemed clueless about running, adding to my frustration. This ordeal left me disheartened, questioning where to turn next. Reflecting on my experience, I would say it was a valuable lesson learned. In the future, Fleet Feet will be my go-to destination for all things running.
C Corinne Clark
338 days ago

The Ultimate Running Companion: My Journey with Road Runner Membership

Embarking on my fitness journey was filled with challenges, but Road Runner Membership became my saving grace. Over the years, this membership has not only saved me hundreds of dollars but also provided me with unparalleled convenience and savings on premium running gear. The automatic dues system ensures I never miss out on the benefits, allowing me to focus solely on my workouts. As a loyal customer, I can confidently say that Road Runner Sports is the best place in town to shop for all my running essentials. Their wide range of products caters to every need, ensuring that I am always equipped for my next run. The speedy and reliable delivery service further solidifies my trust in this brand, making every purchase a seamless and enjoyable experience. Thank you, Road Runner Membership, for being my unwavering companion on this fitness journey. Your dedication to customer satisfaction has not gone unnoticed, and I am grateful for the positive impact you have had on my active lifestyle. Cheers to many more miles together! 🏃🏽‍♂️💨
J James Bogdanoff
711 days ago

Exceptional Customer Service and Resolving Issues Promptly!

I recently had an initial disappointing experience with roadrunnersports.com, but their exceptional customer service turned it all around. I placed an order for Hoka SPEED GOAT 4 on a Friday morning and encountered some issues with the online ordering process. Despite feeling frustrated, I reached out to their customer service, and to my surprise, they were quick to resolve the issue. After a few hiccups, including the website showing as closed and a delayed response regarding shipping, I was informed that my order had been canceled due to being out of stock. However, the silver lining was the swift action taken by the dedicated clerk, who assured me that my card would be credited and VIP points returned. Although my initial experience was not as smooth as I had hoped, the impeccable customer service and proactive approach to rectifying the situation have won me over. I truly appreciate the efforts of the team at roadrunnersports.com in resolving the issue promptly, and I am now looking forward to a more seamless shopping experience with them in the future. Sincerely, James Bogdanoff

Introduction

Road Runner Sports is a leading online retailer for athletic footwear and apparel. With a wide range of products from renowned brands, they cater to the needs of runners and fitness enthusiasts. Founded in 1983, Road Runner Sports has gained a strong reputation for its exceptional customer service and commitment to providing the best quality products. In this editorial review, we will delve into various aspects of their website, including user experience, pricing, customer service, product quality, returns and exchanges, promotions, and more.

Pros and Cons

Pros:

  • Wide selection of athletic footwear and apparel.
  • Competitive pricing with regular promotions and discounts.
  • Extensive customer reviews for informed purchasing decisions.
  • Excellent customer service and hassle-free returns and exchanges.
  • Strong community involvement and support.

Cons:

  • Shipping costs can be high, particularly for international orders.
  • Limited payment options available.
  • May not offer as many loyalty programs as some other retailers.

User Experience

Road Runner Sports provides a seamless user experience through its user-friendly website. The interface is intuitive, allowing customers to easily navigate through different categories and find their desired products. The search function is efficient, providing accurate and relevant results. Additionally, the website is well-optimized for mobile devices, ensuring that customers can shop conveniently on the go.

Pricing and Value for Money

Road Runner Sports offers competitive pricing, often beating their competitors. They frequently run promotions and discounts, providing customers with the opportunity to save money on their purchases. While shipping costs can be high, the overall value for money is excellent due to their commitment to quality products and exceptional customer service.

Customer Service

Road Runner Sports takes pride in its outstanding customer service. Their team is knowledgeable and responsive, readily available to provide assistance and address any concerns. They offer personalized advice to help customers find the perfect fit and ensure maximum satisfaction. Their hassle-free returns and exchanges process further showcases their dedication to customer satisfaction.

Product Quality and Selection

With a vast selection of athletic footwear and apparel, Road Runner Sports offers products from top brands known for their quality and performance. Customers can choose from a variety of styles, sizes, and colors to meet their specific preferences and requirements. The customer reviews available for each product provide valuable insights into the quality and functionality, assisting customers in making informed decisions.

Website Usability

The Road Runner Sports website is designed to provide a seamless shopping experience. Its user-friendly interface, clear product categories, and efficient search function make it easy for customers to find their desired items. The website loads quickly and is optimized for different devices, ensuring that users can navigate and make purchases without any difficulties.

Returns and Exchanges

Road Runner Sports has a straightforward and customer-friendly returns and exchanges policy. They offer free exchanges within 90 days of purchase, allowing customers to find the perfect fit. Returns are accepted within 60 days, and the refund process is prompt and hassle-free. Their commitment to customer satisfaction is evident in their flexible return policy.

Promotions and Discounts

Road Runner Sports regularly runs promotions and offers discounts to provide customers with additional value. These promotions can include discounts on specific products, seasonal sales, or exclusive offers for loyalty program members. By subscribing to their newsletter, customers can stay updated on the latest promotions and take advantage of the savings.

Reputation

Road Runner Sports has established a strong reputation in the athletic footwear and apparel industry over the years. Their commitment to quality, exceptional customer service, and community involvement has garnered trust and loyalty from customers. With numerous positive reviews and testimonials, they continue to expand their loyal customer base.

Payment Options

While Road Runner Sports provides a limited number of payment options, they cover the most commonly used methods. Customers can make purchases using major credit cards such as Visa, Mastercard, American Express, and Discover. However, the inclusion of additional payment options, such as PayPal or mobile payment platforms, would enhance the convenience for customers.

Loyalty Programs

While Road Runner Sports may not offer as many loyalty programs as some other retailers, they have a membership program called "VIP Family." This program provides its members with benefits such as exclusive discounts, free shipping, and advance access to sales. By joining the VIP Family, customers can unlock extra savings and perks.

Customer Reviews

Road Runner Sports values customer feedback and encourages reviews on their website. Each product has a dedicated section where customers can share their experiences and opinions. These reviews provide important insights for potential buyers, enabling them to make informed decisions based on the experiences of others.

Community Involvement

Road Runner Sports is actively involved in the running and fitness community. They organize events, sponsor races, and support various charitable causes related to health and fitness. Their commitment to community involvement demonstrates their dedication to promoting an active and healthy lifestyle.

Shipping and Costs

Road Runner Sports offers several shipping options within the United States, including standard, expedited, and express delivery. While the shipping costs can vary depending on the chosen method and order value, they do offer free shipping on certain orders or as part of their VIP Family membership benefits. International shipping is also available, but the costs can be relatively high, which may be a downside for international customers.

In conclusion, Roadrunnersports.com is a reputable online retailer that excels in providing a wide range of athletic footwear and apparel. Their commitment to superior customer service, product quality, and competitive pricing makes them a top choice for runners and fitness enthusiasts. With a user-friendly website, hassle-free returns, and extensive customer reviews, Road Runner Sports ensures a seamless and satisfying shopping experience. Although international shipping costs and limited payment options may be of concern, their overall value for money and strong community involvement solidify their position as a trusted provider in the industry.