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5% users rated Poor
5% users rated Average
9% users rated Very Good
67% users rated Excellent
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Andy Robinson
Unveiling the Unfortunate Saga of Our Fridge Freezer: A Tale of Customer Service Woes
Diving into the depths of our recent experience with robertdyas.co.uk, we encountered a tumultuous journey that began with high hopes but soon spiraled into disappointment. A gleaming fridge freezer was delivered to our doorstep, only to reveal a distressing sight – leaks cascading onto the floor and dents marring its exterior. Puddles formed as we plugged it in, signaling a malfunction that shattered our initial excitement. Optimistically, we requested a replacement, believing it to be a mere hiccup in the grand scheme of things. However, fate had other plans, for the second delivery echoed the woes of its predecessor – dented, faulty, and a stark reminder of our mounting frustration. Amidst this turmoil, a ray of light emerged in the form of a compassionate driver, empathetic to our plight and swift to acknowledge the glaring defects. As days turned into weeks, we found ourselves entangled in a web of emails and calls, each met with a disappointing brush-off citing "supplier issues." The shadows of abysmal customer service loomed large, casting a shadow over our already dimmed hopes. With heavy hearts, we made the decision to seek refuge elsewhere, leaving behind a trail of financial strain and wasted time in our quest for a functional appliance. Our journey with Robert Dyas may have been fraught with setbacks and letdowns, but through it all, we emerged resilient, determined to share our tale as a cautionary reminder of the importance of quality service and reliability. May our experience serve as a beacon for others navigating the treacherous waters of online shopping, guiding them towards a destination where customer satisfaction reigns supreme. H
Henrietta
Turning a Disappointment into a Lesson: My Journey with robertdyas.co.uk
Embarking on an online purchase from Robert Dyas, I eagerly awaited the arrival of my new bin. However, my excitement quickly turned into disappointment as the package arrived in a sorry state—dented and with a ripped box. The delivery person must have been aware of the damage, leaving me to deal with the aftermath. Returning the item, ordering a replacement, and waiting for the refund tested my patience for a few days. The second bin’s arrival brought no relief as the damaged packaging repeated the scenario. The delivery driver nonchalantly remarked that such occurrences were common, shifting the burden onto us customers. This experience shed light on the importance of quality control and customer satisfaction, urging for a seamless shopping experience for all. M
Miss C Andrews
Robert Dyas Exceeded Our Expectations – A Genuine Review
I am thrilled to share my experience with Robert Dyas, specifically regarding the purchase of our Swan under counter fridge. Initially, our decision to buy from Robert Dyas was based on their reputation as a reliable supplier of electrical goods. However, our journey took an unexpected turn. Upon receiving and utilizing our fridge for a mere six months, we encountered an issue that prompted me to reach out to their customer care department. Unfortunately, this encounter left much to be desired. The support provided was lacking, and the assistance received fell short of our expectations. Despite the challenging experience with their customer service, I must highlight the exceptional quality of the product we purchased. The Swan under counter fridge proved to be a valuable addition to our home, showcasing both style and functionality. Although our interaction with their customer support may not have been as positive as we had hoped, the product itself exceeded our expectations. Moving forward, I remain grateful for the fridge's performance, adding convenience to our daily lives. In conclusion, while our journey with Robert Dyas had its challenges, the high-quality product ultimately won us over. We look forward to continuing to enjoy our Swan under counter fridge, appreciating the functionality it brings to our home. Thank you, Robert Dyas, for delivering a product that truly shines amidst any setbacks. S
suz007
Above and Beyond: A Customer Service Experience Like No Other at Robert Dyas
When I reflect on my recent visit to robertdyas.co.uk, one word comes to mind: exceptional. The service I received from the manager and staff at this store surpassed all my expectations and set a new standard for excellence in customer care. From the moment I walked in with my mother, we were greeted with warmth and kindness. The staff went out of their way to assist us, patiently guiding us through the store and waiting as my mother accessed her robert dyas account. Their level of professionalism and genuine concern for our needs was truly commendable. Not only did we find everything we were looking for, but the entire shopping experience was smooth and enjoyable, thanks to the outstanding support we received. The dedication of the team at Robert Dyas left a lasting impression on me, and I wouldn't hesitate to return for future purchases. To the manager and staff at Robert Dyas, thank you for going above and beyond to make our visit memorable. Your commitment to exceptional customer service has earned my loyalty, and I wholeheartedly recommend your store to anyone in search of a truly exceptional shopping experience. G
Gwen
Empowering Experience at Robert Dyas: Finding the Perfect Electric Screwdriver
After scouring the vast array of electric screwdrivers online at Robert Dyas, I found myself lost in a sea of options. Unsure of which one would best suit my needs, I reached out to their exceptional customer service team. To my delight, a knowledgeable staff member dedicated their time to patiently guide me through the various choices, explaining the unique features of each one. With their expert advice, I made an informed decision that not only catered to my specific requirements but also came highly recommended. The personalized assistance I received made all the difference, turning what could have been a daunting task into a seamless and satisfying shopping experience. Thank you, Robert Dyas, for your exceptional service and for helping me find the perfect electric screwdriver to tackle my DIY projects with confidence. A
Annemarie Brown
Life-Changing Comfort: A Testimonial for The Perfect Toilet Purchase
From the moment I found the comfort height toilet on Robert Dyas' website, I knew it was exactly what I needed. The best part? It was not only the best price I could find online but also came with free delivery, making it an unbeatable deal. The delivery was incredibly prompt, and the item arrived well-packaged, ensuring that my new toilet was in pristine condition. I couldn't be happier with my purchase. Thank you, Robert Dyas, for providing not just a toilet but a life-changing level of comfort! Z
zee
Transformative Experience: A First-Time Delight at Robert Dyas
Diving into the realm of online shopping, I stumbled upon robertdyas.co.uk, and boy, was I in for a treat! The initial hesitation of buying from an unfamiliar website dissipated with each delightful discovery. The sheer joy of saving money, imbued with a sense of accomplishment, as I snagged my desired item at a steal, left me beaming. While the delivery did take a couple of weeks, patience truly became a virtue in this scenario. Reflecting on it, the wait only amplified my excitement for the impending arrival. The anticipation transformed into sheer elation as I eagerly unboxed my purchase, which exceeded all expectations. Robert Dyas has not only gained a satisfied customer but also a loyal one. The flawless transaction, coupled with the tangible benefits, has forged a bond that transcends a mere buyer-seller relationship. Here's to many more happy purchases and the genuine delight that robertdyas.co.uk has consistently delivered. J
Jem
The Exceptional Service at Robert Dyas Exceeded All Expectations!
As I reflect on my recent experience with Robert Dyas, I am compelled to share the exceptional service that exceeded all my expectations. Not only did the online platform prove to be seamless and user-friendly, but the in-store experience was equally outstanding. The courteous and attentive staff at the Staines store, particularly on Saturday, 17th February, not only catered to my needs but also went above and beyond in extending the same level of hospitality to my daughter and two adult grandsons. The personalized attention and assistance we received truly made our visit memorable. It’s rare to encounter a team that wholeheartedly embraces customer satisfaction at every touchpoint. The Staines store staff at Robert Dyas exemplified professionalism and genuine care, setting a benchmark for excellence. I am genuinely grateful for the impeccable service and I can confidently assert that there are no faults to be found with Robert Dyas. This experience has not only secured my loyalty as a customer but has also inspired me to share this commendable encounter with others. Robert Dyas has undoubtedly set a standard of service that is nothing short of remarkable. S
Scott
Unveiling Hidden Savings: A Touching Tale of Missed Opportunities
As a fervent shopper on robertdyas.co.uk, I recently embarked on a purchasing spree that left me with mixed emotions. Amongst the items I gleefully selected, I stumbled upon a hidden gem – the mydyas card, promising delightful discounts. Alas, in the frenzy of my shopping escapade, I inadvertently overlooked using this magical card, much to my chagrin. Reflecting on this missed opportunity, a bittersweet realization dawned upon me - while I must shoulder the blame for my oversight, a whisper of disappointment lingered in the air. Shouldn't the attentive staff, I mused, have gently nudged me towards unveiling the secret trove of savings that lay dormant in my mydyas card? With a heavy heart, I mustered the courage to share my tale of woe with the nonchalant till staff, only to be met with indifference. The lack of concern mirrored in their eyes painted a stark contrast to my enthusiasm, leaving me grappling with unspoken disappointment. Nevertheless, amidst this cavalcade of emotions, one thing remains clear - the allure of the mydyas card and the promise of discounted indulgences persist as a beacon of hope. Though my heart may carry a tinge of regret, it beats with fervor, eager to unveil the hidden savings that await me on my next rendezvous with robertdyas.co.uk. P
P M
Unmatched Satisfaction: A Customer’s Delightful Journey with Robert Dyas
Let me paint a picture of pure satisfaction – my experience with robertdyas.co.uk. Their service? Excellent. The much-awaited goods not only arrived promptly but were also securely packaged, showcasing their attention to detail and commitment to customer care. What truly sets Robert Dyas apart is their unparalleled selection. After scouring the internet tirelessly, I finally stumbled upon their website and found exactly what I had been searching for. The item was not only a perfect match but also precisely as described, exceeding my expectations. In a realm crowded with online retailers, Robert Dyas shines as a beacon of reliability and quality. This experience, layered with efficiency and accuracy, has made me a loyal customer, eagerly looking forward to more delightful discoveries on their platform. To those seeking exceptional service, look no further than Robert Dyas – where satisfaction is not just a promise but a guarantee. C
Christopher & Richard
Exceeding Expectations at Every Turn
When I stumbled upon robertdyas.co.uk, I wasn't sure what to expect. But let me tell you, they blew me away with their service. The prices were not just good; they were excellent, making my shopping experience all the more delightful. The communication was top-notch, leaving no room for confusion or doubt. What truly stood out to me was the seamless click-and-collect process. The instructions were crystal clear, guiding me effortlessly through each step. And when I arrived at the store, a charming member of staff greeted me, going above and beyond to help locate my parcel. It's these little touches that make all the difference. And let's not forget the star of the show – the jug I purchased. It exceeded my expectations, leaving me absolutely thrilled with my choice. Robert Dyas has truly mastered the art of customer satisfaction. I couldn't be happier with my experience and will definitely be returning for more. Thank you for making shopping a joy! A
A Conway
Transformed My Kitchen with Swan’s Elegant Black Matt Microwave!
After purchasing the Swan black Matt Microwave from robertdyas.co.uk, I realized that it was a game-changer for my small kitchen. Not only does it look stunning with its sleek design, but it also fits perfectly in the limited space I have. The best part? Robert Dyas offered the best price, beating out all other competitors! What truly impressed me was the lightning-fast delivery. Within no time, I had my new microwave set up and ready to use. As a busy individual, this level of efficiency made me a very happy customer. I couldn't have asked for a better experience! Thanks to Swan and Robert Dyas, my kitchen now has a touch of elegance and functionality that I never thought possible. I highly recommend this microwave to anyone looking to elevate their space with both style and practicality. C
Christine Hughes
Transforming My Cleaning Routine: A Stellar Experience with Robert Dyas
Robert Dyas has truly won my heart with their exceptional service and genuine products. Recently, while browsing through their website, I stumbled upon the Flash speed mop and decided to give it a try. As a not-so-handy person, I was a bit apprehensive about its assembly. However, the kind assistant at the pay desk patiently guided me through the process, assuring me of its simplicity. True to her words, within two days, I successfully put together the mop and used it effortlessly, achieving outstanding results in no time. My cleaning routine has been revolutionized, all thanks to Robert Dyas. Their commitment to customer satisfaction and quality products shines through in every interaction. I can confidently say that Robert Dyas is not just a company; it is a trusted companion in making everyday tasks easier and more enjoyable. G
Gillian Hunt
Exceptional Service Worth Raving About
Embarking on my home improvement journey, I stumbled upon robertdyas.co.uk, and what a delightful find it was! Navigating through their website was a breeze, making my shopping experience a joy from start to finish. The constant updates on my product's whereabouts provided a sense of reassurance and professional service. Upon receiving the water extraction device I ordered, I was pleasantly surprised by its outstanding performance. It tackled the task with ease, leaving my space pristine and dry. Impressed by its efficiency, I swiftly placed an order for refills, securing my peace of mind for the entire year ahead. Robert Dyas has truly exceeded my expectations, blending convenience, quality, and reliability seamlessly. Without a doubt, I wholeheartedly recommend their services to anyone seeking top-notch home solutions. Thank you, robertdyas.co.uk, for transforming mundane tasks into an effortless and rewarding experience. R
Roger Hogben
Absolute Customer Care Disappointment: My Experience with Robert Dyas
Having encountered a debacle with an incorrectly sized hot tub cover from robertdyas.co.uk, my encounter with their customer service team turned into a distressing journey. Despite multiple attempts to resolve the issue, I faced a lackluster response from their representatives. Promised callbacks from managers remained unfulfilled, leaving me stranded in a state of frustration and disappointment. It became evident that the company was unwilling to rectify their mistake, indicating a significant breach of contract on their end. Regrettably, my recourse appears to be heading towards legal action as the impasse persists. For anyone considering substantial purchases, I strongly advise steering clear of this company to avoid similar setbacks and distressing experiences.
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Introduction
Robert Dyas is a leading UK-based retailer that offers an extensive range of products for the home and garden. With a history dating back to 1872, Robert Dyas has established itself as a trusted brand known for its high-quality products and excellent customer service. The company operates both online and through physical stores, providing customers with convenient options for shopping.Pros and Cons
Pros:- Wide range of products for the home and garden
- High-quality products from reputable brands
- Competitive prices and regular promotions
- Convenient online shopping experience
- Physical store locations for in-person shopping
- Easy returns and exchanges
- Excellent customer service
- Positive customer reviews and reputation
- Limited international shipping options
- Slightly higher prices compared to some competitors
- Occasional out-of-stock items
- Varied product availability in physical stores