Robinsonsshoes Reviews

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60 Reviews

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S susan worton
73 days ago

Incredible Service that Exceeds Expectations

Having experienced the exceptional service provided by RobinsonsShoes.com, I cannot help but express my utmost satisfaction with their operations. The speed and efficiency of their delivery were truly impressive, reaffirming my trust in their commitment to customer satisfaction. Not only did they uphold high standards in their delivery process, but their customer service team also demonstrated unparalleled competence and helpfulness, promptly addressing any queries or concerns I had. RobinsonsShoes.com has set a new benchmark for what it means to be a brilliant company – one that not only delivers quality products but also goes above and beyond to ensure a seamless and enjoyable shopping experience. I wholeheartedly recommend RobinsonsShoes.com to anyone seeking top-notch service and products that consistently exceed expectations.
S susan worton
73 days ago

Robinsons Shoes: Where Brilliance Meets Exceptional Service

As a discerning shopper, I am thrilled to share my experience with Robinsons Shoes. This company truly embodies brilliance in all aspects of their operations. From the moment I placed my order, their fast and efficient delivery exceeded my expectations. What sets Robinsons Shoes apart is their exceptional customer service. The team's competence and helpfulness shone through as they promptly addressed my queries and ensured that I had a seamless shopping experience. Robinsons Shoes is not just a company; it is a beacon of reliability and excellence in the e-commerce landscape. I wholeheartedly recommend them to anyone in search of quality products coupled with top-notch service. Thank you, Robinsons Shoes, for setting the bar high and consistently delivering on your promise of brilliance.
S susan worton
73 days ago

Exceeding Expectations: A Heartfelt Testimonial for Robinson’s Shoes

From the moment I landed on robinsonsshoes.com, I knew I was in for a treat. This brilliant company not only met but exceeded all my expectations. The delivery was not just fast; it was like lightning speed! I received my order in record time, which truly showcased their efficiency and commitment to customer satisfaction. What really stood out for me was their customer service. The team was not only competent but incredibly helpful. They went above and beyond to ensure that my shopping experience was seamless and delightful. Robinson's Shoes has definitely won me over as a loyal customer. Thank you for setting the bar high and for being a shining example of excellence in the world of online shopping.
J James S
157 days ago

Exceeding Expectations: A Testimonial of Unparalleled Service

Robinsons Shoes has undoubtedly set the bar high when it comes to customer service! My recent experience with them left me truly impressed. Not only did they deliver promptly to Australia, but their pricing was also incredibly competitive, making the whole shopping experience a delight. What stood out the most was their unwavering dedication to customer satisfaction. From the moment I placed my order, their team was proactive, ensuring I was kept informed every step of the way. Their attention to detail and commitment to excellence truly set them apart. I am thrilled with my purchase and the exceptional service I received from Robinsons Shoes. Without a doubt, I will be singing their praises to all my friends and family, as they deserve all the recognition for their outstanding efforts. Thank you, Robinsons, for going above and beyond!
J James S
157 days ago

Above and Beyond: A Testimonial of Excellence

Delving into my online shopping journey with robinsonsshoes.com was nothing short of extraordinary. Their customer service exceeded all expectations, showcasing a level of dedication rarely seen in today's fast-paced world. Not only did they provide swift shipping to Australia, but the pricing was also unbeatable, making the entire experience a true steal. What truly set Robinsons apart was their unwavering commitment to customer satisfaction. Every interaction with their team left me impressed and grateful, as they went above and beyond to ensure that my needs were met promptly and efficiently. This level of care and attention is a rare gem in the realm of online shopping, making Robinsons a standout in the industry. I am beyond satisfied with my experience and can wholeheartedly recommend Robinsons to my friends and family with complete confidence. Their dedication to excellence and customer-centric approach have secured them a permanent place in my list of go-to online stores. Thank you, Robinsons, for setting the bar high and delivering an unparalleled shopping experience.
J James S
157 days ago

Going the Extra Mile: Robinsons Shoes Sets the Bar High with Stellar Customer Service

When it comes to online shopping, we all look for that extra touch that sets a brand apart. Robinsons Shoes not only meets but exceeds these expectations. From the moment I clicked "purchase," I was impressed by the seamless experience they provided. The highlight for me was undoubtedly their customer service. In a world where automated replies are the norm, Robinsons Shoes stood out with their personalized and prompt responses to my queries. They didn't just address my concerns; they made me feel valued as a customer. Furthermore, their commitment to fast shipping to Australia was a game-changer for me. Despite the distance, my order arrived promptly, showcasing their dedication to customer satisfaction. And let's not forget about their pricing – competitive and fair, making it a win-win situation for quality products and my wallet. I am genuinely delighted with Robinsons Shoes and wouldn't hesitate to recommend them to my inner circle. Kudos to their team for going above and beyond in delivering exceptional service. Robinsons Shoes has set a new standard in my online shopping experience, and I'll be a returning customer for sure.
W W J Tilstone
219 days ago

Turning a Mishap into a 5-Star Experience

Embarking on a quest to find the perfect pair of shoes for a special occasion led me to robinsonsshoes.com, where I discovered the exquisite Barker Javrons. However, fate had other plans, as my eagerly awaited shoes went missing in transit, courtesy of Royal Mail. Despite this unfortunate turn of events, my experience took a remarkable turn for the better, thanks to the outstanding customer service at Robinson's. Upon reaching out to the store, I was met with exceptional support from James, who not only swiftly initiated a claim against Royal Mail but also went above and beyond to assist me in finding a suitable replacement for my lost shoes. His dedication and commitment to ensuring customer satisfaction transformed what could have been a frustrating experience into a truly exceptional one. In light of Robinson's unparalleled service and unwavering dedication to their customers, I wholeheartedly rate them a deserving 5 stars, while Royal Mail, unfortunately, falls short in comparison. Robinson's not only showcased their reliability and care but also highlighted that in the face of adversity, they shine brightly, turning a mishap into a 5-star experience.
W W J Tilstone
219 days ago

Customer Care Beyond Expectations: A Five-Star Experience with Robinson’s Shoes

Embarking on a quest to find the perfect pair of shoes for a special occasion led me to the virtual aisles of Robinson's Shoes. Entranced by their Barker Javrons, I eagerly placed an order, stirred with anticipation. However, fate had a different plan, courtesy of Royal Mail mishaps. In the aftermath of the chaos caused by the lost shipment, a glimmer of hope emerged in the form of James from Robinson's Shoes. With unwavering determination and unparalleled customer service, James not only initiated the claim against Royal Mail but also embarked on a mission to find the ideal replacement for my coveted Barker Javrons. Through the turbulence of lost packages and logistical nightmares, Robinson's Shoes shone as a beacon of reliability and care. Their commitment to customer satisfaction surpassed all expectations, earning them a resounding five-star rating in my book. As for Royal Mail, their floundering service left much to be desired. In a world where mishaps are inevitable, Robinson's Shoes stood tall as a testament to excellence in customer care. Their dedication to rectifying a situation beyond their control resonates deeply, leaving an indelible mark on my customer experience. Thank you, Robinson's Shoes, for turning a potential disaster into a delightful encounter.
W W J Tilstone
219 days ago

Misplaced in transit

My evaluate for robinsonsshoes.com My favorite sneakers had been a pair of Barker Javrons, however they had been a bit lengthy within the tooth to put on on the wedding ceremony of a pal's daughter so I did a seek for replacements. Robinson's got here up as the best choice for value and supply and I ordered from them. Sadly Royal Mail's service didn't match that of Robinson's - longish story however they misplaced them. I contacted the shop for recommendation and James was tremendous useful. He processed the declare in opposition to RM, and helped me with an appropriate alternative. Add all that up and it is a clear 5* to Robinson's and 0 to RM
M Michael Dale
843 days ago

Exceptional Service: A Beacon of Kindness

Embarking on the journey to find the perfect pair of Dubarry boots led me to robinsonsshoes.com, and it became so much more than just a transaction. From my very first click to the anticipation of unwrapping my order, I was met with unwavering dedication, especially in the form of good communication. In the vast expanse of virtual shopping, it's rare to find a company that puts such value on connecting with their customers. James from Robinson's exemplified this notion wholeheartedly. Despite the continuous stream of emails I sent, each one met with genuine care and prompt responses. His attention to detail and personalized touch transformed my shopping experience into a delightful conversation rather than a mere exchange. As the holiday season drew closer and my excitement peaked, the news that my beloved boots wouldn't arrive in time for Christmas could have been disheartening. However, James's swift action and generosity in offering a credit and a promise to send the boots when they were back in stock not only restored my festive spirit but illuminated the true essence of outstanding customer service. My journey with Robinson's is not yet complete, as I eagerly await the arrival of my boots in the New Year. But the trust, gratitude, and loyalty that have bloomed from this experience have already set the bar high. A 5-star rating is a foregone conclusion, not just for the quality of their products but for the exceptional individuals like James who make each interaction a shining beacon of kindness.
M Michael Dale
843 days ago

Exceptional Service and Communication at Its Finest

My recent experience with robinsonsshoes.com has truly been exceptional, thanks to the outstanding communication I received. Back in late November 2021, I eagerly ordered a pair of Dubarry boots, hoping to have them in time for the holidays. However, as the delivery date approached, it became clear that they wouldn't arrive before Christmas. Determined to resolve the situation, I reached out to James from Robinson's via email. To my delight, James not only responded promptly but also went above and beyond to address my concerns. He not only provided me with an immediate credit for the inconvenience but also assured me that the boots would be supplied free of charge as soon as they came back in stock. James's professionalism and dedication to customer satisfaction truly impressed me, and I can't wait to receive my boots in the New Year. Once I have the product in hand, I will have no hesitation in upgrading my rating to a well-deserved 5 stars. This level of service and care is what sets Robinson's apart in the online shopping world, and I couldn't be more grateful for such a positive experience.
M Michael Dale
843 days ago

Exceptional Customer Service & Honest Communication

Let me take a moment to express my gratitude for the exceptional service I received from Robinson's Shoes, specifically James. From the moment I ordered my Dubarry boots in late November, James's prompt and clear communication stood out. Despite the disappointing news that my boots wouldn't arrive in time for Christmas, James's honesty and quick action in issuing a credit and offering to send the boots free of charge once available went above and beyond my expectations. I truly appreciate the transparency and genuine care shown by James, turning what could have been a frustrating experience into a positive one. The dedication to customer satisfaction and willingness to make things right speaks volumes about the integrity of Robinson's Shoes. I eagerly await the arrival of my boots in the New Year, confident that the outstanding service will continue. If this level of service is indicative of Robinson's Shoes as a whole, I have no doubt that my future experiences will be nothing short of excellent. Thank you, James, and the entire team at Robinson's Shoes, for your commitment to customer satisfaction. This kind of service truly deserves a 5-star rating, and I look forward to updating my review accordingly upon receiving my boots.
N Nick Smith
1163 days ago

Exceptional Customer Service at Robinsons Shoes

My experience with Robinsons Shoes has been nothing short of exceptional. Despite the initial item not being in stock, they went above and beyond by offering a discount and ensuring that I was kept informed of the restocking process. To my surprise, the item became available sooner than anticipated, and they still honored the discount, impressively delivering the product within 24 hours. Although the boots didn't fit as expected, their customer service shone through once again as they assisted me with the return process, going as far as contacting Parcel Force on my behalf. James and Kenny exemplified a level of service that is hard to come by these days, and I cannot recommend them highly enough.
N Nick Smith
1163 days ago

Exceptional Service and Support at Robinsons Shoes

I can't say enough about the exceptional service I received from Robinsons Shoes. The item I wanted wasn't in stock, but instead of just canceling the order, they offered me a discount when it came back in stock. To my surprise, it was available much sooner than anticipated, and true to their word, they honored the discount and even managed to deliver it within 24 hours. Unfortunately, the boots didn't fit as expected, but the customer support team went above and beyond to assist with the return process, including reaching out to Parcel Force on my behalf. James and Kenny's dedication to ensuring customer satisfaction was truly remarkable. Overall, my experience with Robinsons Shoes was nothing short of first-class. Their commitment to customer care and support sets a high standard, and I wouldn't hesitate to recommend them to anyone in need of quality footwear and outstanding service. Thank you, Robinsons Shoes, for going the extra mile!
N Nick Smith
1163 days ago

Absolutely Exceptional Service and Care Beyond Expectations

As I reflect on my recent shopping experience with robinsonsshoes.com, one word comes to mind: exceptional. Initially, I was slightly disappointed when the item I desired was out of stock. However, the team at Robinson's Shoes went above and beyond by offering me a generous discount as a gesture of goodwill. To my surprise, the item became available much sooner than anticipated, and they still honored the discount, ensuring my satisfaction. Upon receiving the boots, unfortunately, they didn't fit as expected, through no fault of the retailer. Yet, the care and assistance I received in processing the return were truly remarkable. Not only did the team guide me through the return process, but they even took the initiative to contact Parcel Force on my behalf, alleviating any potential stress on my end. I must commend the outstanding customer service provided by James and Kenny. Their dedication to ensuring a seamless shopping experience and their willingness to go the extra mile did not go unnoticed. I wholeheartedly recommend Robinson's Shoes to anyone in search of top-notch service and genuine care throughout the shopping journey. Kudos to this team for setting the bar high in customer satisfaction.

Introduction

Robinsons Shoes is an esteemed online footwear retailer that specializes in high-quality men's shoes. With a rich heritage spanning over 50 years, this family-owned business aims to provide customers with timeless, stylish, and durable shoes. Robinsons Shoes offers an extensive range of footwear options, including dress shoes, casual shoes, boots, and slippers, all crafted with meticulous attention to detail. Catering to a wide range of tastes and preferences, this e-commerce platform ensures that every customer finds their perfect pair of shoes.

Pros and Cons

Pros:
  • Wide variety of high-quality men's shoes
  • Focused on timeless styles and durability
  • Excellent customer service
  • User-friendly website with easy navigation
  • Competitive pricing and value for money
  • Flexible returns and exchanges policy
  • Frequent promotions and discounts
  • Positive reputation and customer reviews
Cons:
  • Limited selection of women's shoes
  • International shipping costs may be high

User Experience

Robinsons Shoes prioritizes user experience, ensuring a seamless and intuitive journey for customers. The website's layout is clean, visually appealing, and easy to navigate. The search function allows users to quickly find their desired shoe styles or specific brands. Each product page provides detailed information, including materials used, sizing guidance, and multiple high-resolution images for a better visualization of the shoes. The checkout process is straightforward and secure, offering various payment options for added convenience.

Pricing and Value for Money

Robinsons Shoes offers competitive pricing for its high-quality footwear. While not the cheapest shoes available, the pricing reflects the craftsmanship and durability associated with their products. Customers can expect value for money as the shoes are built to last, ensuring long-term use and satisfaction. Additionally, frequent promotions, discounts, and loyalty programs provide opportunities for further savings and enhanced value.

Customer Service

Robinsons Shoes prides itself on providing exceptional customer service. Their dedicated support team is readily available to address any inquiries or concerns promptly. Customers can reach out via email or phone, and the responsive and knowledgeable staff ensures a personalized and satisfactory resolution to any issues. Overall, the customer service experience is highly regarded by shoppers, contributing to the positive reputation of Robinsons Shoes.

Product Quality and Selection

Robinsons Shoes holds a strong commitment to offering top-notch quality products. The shoes are meticulously crafted using premium materials, ensuring durability, comfort, and style. With a vast selection of styles, including brogues, loafers, oxfords, and more, customers can find shoes suitable for various occasions and preferences. However, the selection of women's shoes may be limited, as Robinsons Shoes primarily focuses on men's footwear.

Website Usability

The website's usability is a standout feature of Robinsons Shoes. It is designed to provide a hassle-free shopping experience to customers. The intuitive navigation allows users to explore different shoe categories effortlessly. Clear categorization, filters, and sorting options simplify the search process, enabling customers to find their desired shoes quickly. The website's responsiveness and compatibility across devices ensure seamless shopping, whether on a computer, tablet, or smartphone.

Returns and Exchanges

Robinsons Shoes offers flexible returns and exchanges policies, prioritizing customer satisfaction. In case a customer is not fully satisfied with their purchase, they can request a return or exchange within a specified timeframe. The process is streamlined, and the company aims to resolve any issues promptly. However, customers are responsible for return shipping costs unless the shoes are found to be faulty or damaged upon delivery.

Promotions and Discounts

Robinsons Shoes frequently runs promotions and offers discounts, providing customers with attractive opportunities to save money. These promotions can include seasonal sales, clearance events, and exclusive offers for loyalty program members. By subscribing to their newsletter or following their social media accounts, customers can stay updated on the latest promotions and discounts.

Reputation

Robinsons Shoes has built a solid reputation as a trusted and reliable online shoe retailer. With over 50 years of experience in the industry, they have established themselves as experts in men's footwear. The company's commitment to quality, excellent customer service, and positive customer reviews further enhances their reputation. Robinsons Shoes is known for delivering on their promises, solidifying trust with their customers.

Payment Options

Robinsons Shoes offers a range of secure and convenient payment options. Customers can complete their purchases using major credit cards, such as Visa, Mastercard, and American Express. Additionally, alternative methods like PayPal are available for those who prefer using digital wallets. This variety of payment options ensures a smooth and hassle-free checkout process for customers.

Loyalty Programs

Robinsons Shoes values customer loyalty and offers a rewarding loyalty program to express their appreciation. By enrolling in the program, customers can earn points for their purchases, referrals, and social media engagement. These points can be redeemed for discounts on future purchases, providing additional incentives for customers to continue shopping with Robinsons Shoes.

Customer Reviews

Customer reviews play a significant role in showcasing the quality of products and customer experiences. Robinsons Shoes has consistently received positive reviews from satisfied customers. The reviews highlight the superior craftsmanship, durability, and comfort of the shoes, as well as praise for the exceptional customer service and hassle-free shopping experience.

Community Involvement

Robinsons Shoes actively engages with the community and supports charitable initiatives. They collaborate with local organizations to give back to society through various initiatives, including shoe donations for those in need and participating in fundraising events. This community involvement showcases their commitment to making a positive impact beyond their business practices.

Shipping and Costs

Robinsons Shoes provides reliable shipping options for customers worldwide. The shipping costs vary depending on the destination and selected shipping method. While domestic shipping costs are reasonable, international shipping costs may be higher due to distance and customs fees. However, the company ensures that all orders are securely packaged and promptly dispatched to minimize any potential delays or damages during transit. In conclusion, Robinsons Shoes has established itself as a reputable online destination for high-quality men's footwear. With a focus on timeless style, durability, and exceptional customer service, this family-owned retailer offers a wide selection of shoes to cater to various preferences. The user-friendly website, competitive pricing, flexible returns policy, and frequent promotions contribute to a satisfying shopping experience. Robinsons Shoes continues to uphold its positive reputation through its commitment to product quality, customer satisfaction, and community involvement.