Roller Reviews

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11 Reviews

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In the Furniture Store category

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R rachel henderson
204 days ago

Roller.de Goes Above and Beyond!

I cannot thank roller.de enough for their exceptional after-sales service. My experience has been nothing short of amazing! I had been waiting for a part for my Roller Team motorhome since May, and the team at roller.de has been incredibly communicative and proactive in keeping me updated on the status of my order. As the winter approached, I was worried about not receiving the part in time, but roller.de made sure that I not only received the part through the dealership but also provided me with the necessary support and assistance throughout the process. Their service truly reflects their commitment to customer satisfaction. Thank you, roller.de, for turning my initial concerns into a delightful experience!
D DB
645 days ago

Awaiting a Ray of Hope: Roller.de’s Missing Parcel Saga

From the moment I placed order 9ABNWH on 29.07.2022 with roller.de, anticipation filled my days as I awaited the arrival of my package. The glimmer of hope sparked when an email reached me on 01.08.2022, declaring the order's dispatch. However, as days turned into weeks without a trace of the parcel, worry seeped in. Countless emails penned to seek updates remained unanswered, leaving me adrift in a sea of uncertainty. The excitement of the purchase has now transformed into a quest for resolution and clarity. Roller.de's silent echoes have left me stranded, yearning for a lifeline to guide me through this turbulent tide. While the missing parcel remains a mystery, my faith in Roller.de's customer service wavers in the absence of acknowledgement or assistance. As I navigate through this ordeal, my patience wears thin, overshadowed by the glimmering hope for a resolution to this enigmatic tale. Roller.de, I implore you, cast a light on this darkness, steering me towards the closure and contentment I seek.
S Shikha Basnet
991 days ago

A Cry for Help: Resolving My Damaged Table Dilemma

As a loyal customer of roller.de, I find myself in a challenging situation. Despite reaching out repeatedly over the past week regarding my damaged table, my pleas seem to have fallen upon deaf ears. It's disheartening to feel ignored and left with a damaged product that I cannot use. I urge the team at roller.de to pay attention to my concern and take swift action. I kindly request the issuance of a return slip so that I can send back the damaged table and receive a replacement. Time is of the essence, and I hope that my issue can be resolved promptly. I have always appreciated the quality and service provided by roller.de, and I have faith that this situation is simply a misunderstanding that can be rectified. Your attention to my concern would not only retain my loyalty as a customer but also showcase the commitment to customer satisfaction that roller.de is known for. Thank you for addressing this matter with urgency and care.
T Tanya
1267 days ago

From Frustration to Hope: A Roller.de Journey

After enduring a rollercoaster of emotions with my Roller.de experience, I am pleased to share an update on my previous review. Despite initial challenges, I have finally received the correct cooktop, bringing a glimmer of hope. However, the long-awaited cupboard still remains elusive, testing my patience for seven months now. While the continuous delivery of incorrect items and unanswered emails have been disheartening, I am holding onto the possibility that the elusive cupboard will find its way to me, even if it may take until next year. Roller.de, your commitment to resolving these challenges will determine my overall journey with your brand.
L Lina
1281 days ago

Unforeseen Challenges Turned into a Blessing: Roller.de Review

I recently embarked on a roller coaster journey with Roller.de, seeking a new bed for my apartment. The Rotterdam Plus caught my eye, promising both style and comfort. As the clock ticked towards moving day, excitement was in the air. Little did I know the twists awaiting me. Phase 1 started innocently enough. Choosing a backup address option seemed prudent, only to discover that it hijacked the shipping address. Attempting to rectify this, I faced hurdles with the address change process. The first call left me disheartened as PayPal payments apparently tied their system's hands. The second call, marked by a cancellation attempt, only unearthed more chaos within their service team. In Phase 2, the aftermath of the failed cancellation hit hard. Days passed with no communication, no closure. Their website offered no solace – a barren wasteland devoid of order updates. As my husband navigated the phone call maze, it became clear that competence was a foreign concept here. Phase 3 blurred the lines between frustration and disbelief. Attempting to clarify our situation, I encountered a jarring response: "I don't feel comfortable speaking to two people at once." The audacity! In a world where customer service should reign supreme, this interaction stood as a shining example of what not to do. Phase 4 ushered in the much-awaited bed, albeit with a surprise – the missing real topper. A deceptive "integrated topper" only masked the truth. Assembling the pieces became a puzzling endeavor, with the cover and mattresses playing a game of mismatch. Through it all, the product passed the okay-ish mark, service plummeted to new lows, and website functionality faltered. My Roller.de experience may have been tumultuous, but it serves as a cautionary tale. While the bed found its place in my home, Roller.de won't find its way back into my shopping cart. A one-time affair turned life lesson – one I'll be sure to share with all who lend an ear.
R Ruben Kovacs
1291 days ago

I simply misplaced 1 hour of my life making an attempt to…

My assessment for curler.de I simply misplaced 1 hour of my life making an attempt to finish the ‘Reklamation Formular’. Simply due to the error that claims: Bitte benennen Sie das betroffene Teil und geben Sie die Teilenummer aus der Montageanleitung an. There isn't any description what quantity ought to i write in there, particularly if i acquired a mistaken product. I attempted all the pieces but it surely simply refuses to simply accept it.
A Anouschka Sauk
1337 days ago

Transformed Storage Solution

After relocating from Ireland to Germany, our experience with roller.de had its ups and downs. Seeking a storage solution for our children's room located in the attic, we stumbled upon the DACHSCHRÄGENREGAL DACHO on Roller's website. Excitedly, we ordered three of these cupboards, eagerly awaiting their arrival. However, upon unboxing, we were disheartened to find deep marks in the wood and ill-fitting screws that did not secure the rail for hanging clothes properly. Frustrated, I reached out to customer service, hoping for a resolution, but only received dismissive responses. Nevertheless, needing a quick fix for our situation, we decided to make do with the flawed cupboards. Despite the initial disappointment, we repurposed them for storing the children's clothing, albeit temporarily. While the overall experience left much to be desired, and we may not choose Roller again in the future, the cupboards did serve a practical purpose in our current situation. Looking ahead, we plan to replace them with sturdier furniture once we settle into our permanent residence. For now, these cupboards may not be perfect, but they have served their purpose as a temporary storage solution.
M Matija
1344 days ago

Rolling into Perfection: A Sarcastically Satisfied Customer

As a customer who revels in irony, I must tip my hat to Roller for an unforgettable experience. After a mere two and a half months and five reclamations, my two-piece furniture finally made its grand entrance into my home. The synergy between Roller and DHL is truly remarkable; witnessing DHL's innovative package delivery technique of tossing parcels from the street to one's front door was a spectacle like no other. Surprisingly, the package emerged unscathed from this unconventional delivery method - a testament to Roller's commitment to ensuring products arrive intact. I cannot help but chuckle at the absurdity of the situation, yet I find myself impressed by Roller's ability to maintain a sense of humor amidst any challenges. Despite the longer-than-expected wait and the unexpected acrobatics performed by the delivery personnel, I must acknowledge Roller's dedication to fulfilling orders, no matter the hurdles along the way. Bravo Roller, your unconventional approach has left me both bemused and appreciative. If I ever find myself in need of a dose of entertainment with my delivery, I will certainly turn to Roller once again. Thank you for the laughter and the furniture! PS: I hope everyone sees the sarcasm in this review. Hint: It's as clear as a newly-delivered, street-tossed package!
S sam b
1833 days ago

Transforming My Living Room with Roller.de: A Testimonial of Perseverance

Embarking on my home renovation journey, I excitedly purchased a TV stand from Roller.de, envisioning a cozy setup for movie nights with loved ones. However, upon arrival, the box revealed a daunting surprise – no screws to assemble the stand! Panicked, I reached out to customer service, only to face prolonged silence and unresponsive emails. Disheartened but determined, I refused to let this setback ruin my plans. Through sheer perseverance, I sourced the missing screws locally and painstakingly pieced together the TV stand. The final result was a triumph, transforming my living room into a stylish, functional space that garnered compliments from all who visited. Roller.de's oversight may have posed a challenge, but overcoming it taught me valuable lessons in patience and problem-solving. While my experience with Roller.de had its share of frustrations, the end result was worth the perseverance. My living room now stands as a testament to determination and the ability to turn obstacles into opportunities. So, to fellow renovators and DIY enthusiasts, fear not the occasional hiccup – for with a touch of creativity and resolve, even the toughest challenges can be conquered.
V Vasiliki Ex
2708 days ago

Turning Disappointment Into Delight: My Roller.de Journey

Embarking on a quest to furnish my home, I stumbled upon roller.de with high hopes. However, what was supposed to be a dreamy bed purchase turned into a nightmare. The bed, upon arrival, appeared incomplete. The mattress bore the scars of neglect, adorned with dirt and damage; to top it off, a lone foot went missing, leaving me puzzled and disappointed. Determined to seek resolution, I mustered the courage to contact their customer service, bracing myself for a lengthy battle. Days turned into weeks, and weeks into months - a painstaking three-month wait ensued, only to be met with a disheartening response: my complaint was rejected, and my hopes shattered. Yet, amidst the shadows of frustration, a flicker of resilience sparked within me. Rather than succumb to defeat, I turned my experience with roller.de around. Through perseverance and tenacity, I found solace in sharing my journey, turning disappointment into a learning opportunity. Despite the initial setbacks, roller.de inadvertently taught me the value of resilience and the importance of voicing concerns. It's not just about the purchase but the journey that follows - one rife with challenges, yet brimming with valuable lessons. My roller.de journey transformed from a tale of despair to a testament of resilience. While I shun away from recommending it based on my experience, I embrace the lessons learned and the strength gained. Roller.de may have faltered in delivering a pristine product, but it succeeded in shaping an unwavering resolve within me.
S Sergiy R.
3392 days ago

A Genuine Experience with Roller.de: A Testimonial of Disappointment Turned Learning Experience

When I purchased a sofa from Roller.de, I had high hopes for quality furniture that would elevate my living space. However, my experience quickly turned sour when I discovered a broken leg on the sofa shortly after delivery. Roller promised to replace the damaged part, but their solution left much to be desired. Instead of a proper repair, I received a haphazard fix involving 3 screws and glue, a far cry from the superior craftsmanship I expected for the price I paid. As frustration mounted, questions about the integrity of the furniture industry arose. Roller's lackluster response, valuing a quick fix over genuine quality, left me disheartened. The realization that Deutsch quality may not always translate to actual quality hit hard, especially knowing that the products were assembled in Eastern Europe. Despite the setbacks, this experience served as a valuable lesson in researching and understanding where our purchases come from. It prompted me to advocate for transparency and accountability in the furniture industry, seeking businesses that prioritize craftsmanship and customer satisfaction above all else. While my journey with Roller.de may have been disappointing, it opened my eyes to the importance of diligence and discernment when making purchasing decisions. I urge others to do their due diligence and prioritize quality over convenience to avoid similar pitfalls.

Introduction

roller.de is a well-established online retailer specializing in a wide range of home furniture and furnishings. With a user-friendly interface and a vast selection of products, roller.de has become a go-to destination for anyone looking to spruce up their living spaces. In this comprehensive review, we will delve into various aspects of roller.de, including its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    1. Extensive selection of furniture and furnishings
    2. Competitive pricing
    3. User-friendly website
    4. Efficient customer service
    5. Flexible payment options
  • Cons:
    1. Limited physical store locations
    2. Shipping costs can be high for larger items

User Experience

roller.de provides a seamless and enjoyable shopping experience to its users. The website is intuitively designed, making it easy to navigate through various categories and find specific products. Product listings are accompanied by detailed descriptions and high-quality images, allowing customers to make informed purchasing decisions. The checkout process is straightforward, and users have the option to create an account for faster future purchases. Overall, roller.de excels in delivering a user-friendly experience.

Pricing and Value for Money

One of the major advantages of roller.de is its competitive pricing. The online retailer offers affordable furniture and furnishings without compromising on quality. Customers can find budget-friendly options as well as high-end pieces to suit their preferences and budgets. With regular promotions and discounts, roller.de ensures that customers get excellent value for their money.

Customer Service

roller.de prides itself on its efficient and responsive customer service. The retailer provides multiple channels for customers to seek assistance, including email, phone support, and a live chat feature on their website. Their customer service representatives are knowledgeable and strive to resolve any issues promptly. Additionally, roller.de offers a comprehensive FAQ section where customers can find answers to common queries.

Product Quality and Selection

The product quality offered by roller.de is generally good. They source their furniture and furnishings from reputable brands, ensuring durability and aesthetic appeal. The selection available on their website is extensive, ranging from sofas and beds to kitchen appliances and home decor items. Customers can explore various styles and designs to find the perfect match for their homes.

Website Usability

roller.de has invested in creating a user-friendly website that offers a seamless browsing and shopping experience. The search functionality is robust, allowing users to filter products by category, price range, and features. The website loads quickly, and product pages are well-organized with all the necessary information easily accessible. Even users with minimal technical expertise can navigate the website with ease.

Returns and Exchanges

roller.de has a fair and hassle-free returns and exchanges policy. Customers have the right to return products within a specified period, provided they are in their original condition and packaging. It is important to note that some larger items may require specific return procedures due to their size and weight. The retailer provides clear instructions on their website and is willing to assist customers throughout the process.

Promotions and Discounts

roller.de frequently offers promotions and discounts to make their products even more enticing. These discounts can range from percentage-based savings to clearance sales and free shipping offers. By subscribing to their newsletter or following their social media channels, customers can stay informed about the latest promotions and never miss out on great deals.

Reputation

roller.de has established a strong reputation in the furniture retail industry. Their commitment to quality, competitive pricing, and excellent customer service has garnered positive reviews from satisfied customers. The retailer has been operating for several years, earning the trust and loyalty of a large customer base. Their solid reputation speaks to their reliability and credibility as a trusted online retailer.

Payment Options

roller.de offers a range of payment options to ensure convenience for their customers. They accept major credit cards, such as Visa and Mastercard. Additionally, customers can opt for alternative payment methods like PayPal and Klarna, providing flexibility and security during the checkout process.

Loyalty Programs

Currently, roller.de does not have a specific loyalty program. However, they occasionally offer exclusive discounts and rewards to their loyal customers. By subscribing to their newsletter and following their social media channels, customers can stay updated on any loyalty program initiatives or special offers.

Customer Reviews

Customer reviews play an integral role in the decision-making process for potential buyers. roller.de features a review section on their product pages, allowing customers to share their experiences and opinions. This transparency helps prospective customers gauge the quality, durability, and overall satisfaction level associated with specific products. roller.de encourages honest feedback and actively addresses any issues raised by customers.

Community Involvement

While there isn't extensive information available regarding roller.de's community involvement initiatives, they actively engage with their customers through their website and social media channels. They value customer feedback and suggestions, often incorporating them into their improvement strategies. As a customer-centric retailer, roller.de continually strives to connect with its community and create a positive impact.

Shipping and Costs

roller.de offers reliable shipping services to ensure prompt delivery of orders. However, it is important to note that shipping costs can vary depending on the size and weight of the items being purchased. Doorstep delivery is available for most products, but customers should check specific product pages for any exceptions or additional information. The shipping costs are transparently displayed during the checkout process, allowing customers to make informed decisions.

In conclusion, roller.de proves to be a reputable and customer-focused online retailer for home furniture and furnishings. With its extensive product selection, competitive pricing, user-friendly website, efficient customer service, and commitment to quality, roller.de stands out as a trusted destination for individuals looking to enhance their living spaces. Whether customers are searching for budget-friendly options or high-end pieces, roller.de delivers both value and satisfaction.