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10% users rated Average
20% users rated Very Good
70% users rated Excellent
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Alison
Exquisite Customer Service and Timely Responses – A True Gem!
Sharing my experience with roobotech.com.au has been an absolute pleasure. One standout aspect that truly sets them apart is their exceptional customer service - they indeed have a phone and actually answer it! There's a personal touch in every interaction that leaves you feeling valued and heard. Moreover, their prompt email notifications regarding shipping updates were a refreshing touch. The attention to detail in keeping customers informed every step of the way is commendable and truly enhances the overall shopping experience. Although there was a slight delay in receiving my order, the fault did not lie with Robotech. Despite the delayed delivery caused by Australia Post leaving the package stationary at Seymour for several weeks, Robotech handled the situation with grace and professionalism. In a world where customer service is often lacking, roobotech.com.au shines as a beacon of excellence. Kudos to the team for their unwavering commitment to customer satisfaction and for setting a benchmark in the industry! D
David B
A Trusted Partner in Efficiency: Roobotech.com.au Review
As a busy professional, I value efficiency and reliability above all else when it comes to my tech needs. That's why I turned to Roobotech.com.au, and I couldn't be happier with the service I received. Their team was not only quick in delivering what I needed but also incredibly reliable throughout the entire process. While I appreciated their prompt service, there was one small hiccup - the PIN of the phone wasn't explicitly provided. However, thanks to their clear instructions and my persistence, I managed to uncover that the default PIN was 0000. Roobotech.com.au may have overlooked this detail, but their overall performance and commitment to customer satisfaction far outweigh this minor inconvenience. I'm delighted with the results and will continue to entrust my tech needs to this reliable partner. Thank you, Roobotech.com.au, for being a trusted ally in ensuring my devices run smoothly. J
Jase
Exceeding Expectations: A Phone Buying Experience to Remember
As a discerning tech enthusiast, I am always on the lookout for exceptional products and services. My recent encounter with roobotech.com.au left me thoroughly impressed. Not only was the delivery swift and hassle-free, but the Samsung Galaxy S21 Ultra I received was in impeccable condition, a testament to the company's dedication to quality. What truly set them apart was their attention to detail and commitment to customer satisfaction. When the initially desired color was unavailable, they didn't just offer an apology; they went the extra mile by including a complimentary bumper case as a gesture of goodwill. This thoughtful touch not only shows their care for customer preferences but also their willingness to go above and beyond to ensure a positive experience. I cannot recommend roobotech.com.au enough for anyone looking for a seamless and enjoyable phone purchasing journey. From their top-notch products to their exceptional customer service, every aspect of my interaction with them was nothing short of outstanding. Thank you for exceeding my expectations and setting a new standard in excellence. L
LV
Efficient Customer Service, Disappointing Shipping Experience
After a recent encounter with Roobotech, I feel compelled to share my experience. The customer service team was prompt and friendly, efficiently addressing my queries. However, the shipping process marred my overall satisfaction. Despite opting for express shipping, my package was delayed, taking six business days instead of the promised two. An unnecessary complication arose when I had to email my ID for address verification. Upon no response, I had to proactively follow up via phone, only to discover the email had landed in spam. To further exacerbate matters, the package was sent with an incorrect phone number, causing access issues at the AusPost parcel lockers. Although the "A grade" phone I ordered exhibited minor scratches as expected, it operated flawlessly with 88% battery health. While content with the product and its pricing, the cumbersome shipping ordeal has deterred me from future purchases with Roobotech. For a smoother transaction, I recommend considering in-store purchases for local residents. T
Treena Vernon
Above and Beyond: A Genuine Review of roobotech.com.au
As a loyal customer of roobotech.com.au, I must commend their exceptional service that always exceeds expectations. From the seamless ordering process to the prompt delivery, every step was handled with utmost care and efficiency. However, my recent experience with a refurbished computer was not as flawless as I had hoped. Despite being marketed as A grade (as new), the computer I received had some noticeable faults that hindered its performance. The device's battery life barely lasted 30 minutes, and its alarming heat emission within just 2 minutes of usage was concerning, nearly causing discomfort when touched. Yet, what truly sets roobotech.com.au apart is their responsive customer service. Upon reporting the issues, they promptly initiated a refund process. While a small percentage was deducted from the purchase price, and additional costs for postage were incurred, the overall handling of the situation was efficient and professional. In conclusion, although there were hiccups along the way, the dedication of the team at roobotech.com.au to resolve concerns and prioritize customer satisfaction shines through. Their commitment to going above and beyond to rectify issues speaks volumes about their integrity and dedication to their customers. I appreciate their efforts and look forward to continued patronage with the hope of an even smoother experience next time. R
Ross
Exceptional Device, Unbeatable Deal, Prompt Arrival
I recently purchased the Galaxy S22 Ultra from roobotech.com.au, and I couldn't be more thrilled with my experience. From the moment I placed my order, the process was seamless, and my phone arrived at my doorstep sooner than expected. When I unboxed it, I was pleasantly surprised to find it in pristine condition, almost like it just rolled off the factory line. The inclusion of a charger and cable was a nice touch, ensuring I could start using my new device right away. The attention to detail in packaging with protective foam surrounding the phone showcased the care taken by the team at roobotech.com.au. Setting up the phone was a breeze, mirroring the experience of unboxing a brand new device. The seamless connection with my carrier through the eSim further highlighted the quality and functionality of the phone. I am thoroughly impressed with the service and product quality provided by roobotech.com.au and would not hesitate to make future purchases from them. Thank you for an exceptional device, an unbeatable deal, and prompt delivery - truly a customer-centric experience worth raving about. A
Andrew
Exceeding Expectations: A Delightful Surprise
I can't help but share my recent experience with roobotech.com.au. Placing my order for a Samsung S22 Ultra with 256mb of memory, I anticipated a seamless but standard transaction. To my surprise, the package arrived promptly, and upon unboxing, I discovered a generous upgrade to 512mb of memory. While the phone exhibited minor scratches on the side, the impeccable condition of the rest of the device and the unexpected memory boost left me pleasantly surprised. This thoughtful gesture not only exceeded my expectations but also showcased Roobotech's commitment to customer satisfaction. In a world where customer service often falls short, this experience with Roobotech stands out as a shining example of going above and beyond. With a smile on my face and a high-performing phone in my hand, I am truly a satisfied and grateful customer. Roobotech.com.au has earned my trust and loyalty through their attention to detail and dedication to customer happiness. Thank you for making my day, Roobotech! N
Natasha Colley
Unforgettable Service at Robotech: Purchase Experience with Bob Was Exceptional!
As a delighted customer of Robotech, I cannot help but express my sincerest gratitude for the outstanding service provided by Bob. When I purchased my iPhone from their website, I was pleasantly surprised by Bob's helpful and friendly demeanor. His knowledge and willingness to assist made my buying experience truly memorable. Not only did Bob ensure that I found the perfect product to suit my needs, but he also went above and beyond to answer all my queries with patience and expertise. His professionalism and friendliness made me feel valued as a customer, and I left the transaction feeling confident in my purchase. I wholeheartedly recommend Robotech to anyone seeking quality products and exceptional service. Bob's dedication to customer satisfaction is truly commendable, and I will undoubtedly return for any future tech needs. Thank you, Robotech, for providing such a stellar experience - you have gained a loyal customer in me! V
Vanessa V
The Gold Standard of Customer Care: Beyond Expectations
Let me share my extraordinary experience with Roobotech.com.au. Initially, I faced a minor setback when the phone I desired was out of stock. However, what followed was nothing short of exceptional. The team not only offered me a free upgrade but also surprised me with a premium-quality case, elevating my joy to new heights. What truly set Roobotech apart was their customer service. Their kindness and attentiveness made me feel truly valued as a customer. Their prompt delivery service ensured that I received my package without delay, further enhancing my overall satisfaction. When I finally laid my hands on the phone, I was taken aback by its pristine condition. It exceeded all my expectations, showcasing Roobotech's commitment to delivering excellence in every aspect of their service. Roobotech.com.au has undoubtedly set the bar high when it comes to customer care. Thank you for going above and beyond, making my experience truly remarkable. V
Vincent Wong
Exemplary Service and Lightning-Fast Delivery from roobotech.com.au
My experience with roobotech.com.au has been nothing short of exceptional. Not only did they promptly deliver the Oppo R11s Dual Sim Mobile, but their efficiency in processing and shipping orders is truly commendable. Despite the seamless transaction, there was a slight hiccup as the package only included the charging cable without the charger unit. However, this minor inconvenience pales in comparison to the overall stellar service and product quality provided by Roobotech. I highly recommend them for their professionalism, reliability, and commitment to customer satisfaction. W
Wombo Porter
Unveiling a Gem: My Unforgettable Experience with Roobotech.com.au
Upon eagerly unwrapping my much-anticipated iPhone 13 mini from Roobotech.com.au, my excitement was momentarily dampened by a small yet noticeable scratch on the back of the device. However, as I explored its features, any initial disappointment dissipated, giving way to sheer amazement at the exceptional value for money it offered. The phone itself, aside from the minor imperfection, was in impeccable condition, functioning flawlessly and meeting all my expectations. Despite the hiccup with the scratch, the overall quality of the device far surpassed what I had hoped for. Roobotech.com.au not only delivered on their promise of like-new products but also provided me with a device that truly exceeded my expectations in terms of performance and functionality. I am grateful for the incredible deal I received and for the seamless performance of my new iPhone 13 mini. Roobotech.com.au has proven to be a reliable and customer-focused brand that delivers on both quality and value. My experience, though initially marred by a minor flaw, ultimately led me to appreciate the excellence of their products and services. I highly recommend Roobotech.com.au to anyone in search of top-notch electronic devices at competitive prices. Thank you, Roobotech.com.au, for making my smartphone upgrade a truly unforgettable experience. A
Anathan Horne
Gratitude Overflowing: A Conscious Shopper’s Delight at Roobotech
Reflecting on my recent experience with Roobotech.com.au fills my heart with gratitude. As a conscious buyer dedicated to minimizing my environmental impact, I was thrilled to discover Roobotech's commitment to sustainability through their range of refurbished products. The moment I spotted a brand-new phone in immaculate condition at a fraction of the retail price, I knew I had found a gem. Not only did I secure a fantastic deal, saving a substantial $400, but I also felt a deep sense of fulfillment in making an eco-conscious choice. Roobotech's dedication to offering quality refurbished items at competitive prices is truly commendable. The seamless shopping experience, coupled with the knowledge that I was contributing towards sustainable practices, made my purchase all the more meaningful. I highly recommend Roobotech to fellow consumers looking to make a positive impact through their purchases. Thank you, Roobotech, for embodying ethical values and providing a platform for conscious shoppers to thrive. A
Anita Ozimek
Unrivaled Quality and Service at Roobotech: A Testimonial from a Happy Customer
Two years ago, my partner surprised me with a refurbished phone from Roobotech, and I couldn't be more pleased with the purchase. The device has not only exceeded my expectations in terms of quality but has also worked flawlessly without any issues. What's more, I was able to seamlessly keep my existing plan and number, making the transition incredibly smooth and hassle-free. Roobotech's commitment to quality is evident not only in their refurbished phones but also in their diverse range of options available both in-store and online. The display phones provide a hands-on experience, allowing customers to make informed decisions based on personal preferences and needs. Thanks to Roobotech, I have experienced firsthand the reliability and value that come with purchasing a refurbished phone. Their dedication to providing top-notch service and products is truly commendable, and I would wholeheartedly recommend Roobotech to anyone in search of quality devices with the convenience of retaining their existing plans. N
NICHOLAS VOLKOFSKY
Transformed My Upgrade Experience with Roobotech
Roobotech.com.au exceeded all my expectations when I was contemplating an iPhone upgrade. Their team's expertise guided me through a myriad of options, ensuring I found the perfect match within my budget constraints. Not only were they fast and professional, but their friendliness made the entire process a breeze. I can't thank them enough for their stellar service, which transformed what could have been a mundane task into an enriching and hassle-free experience. I highly recommend Roobotech to anyone looking for top-notch assistance in navigating the world of phone upgrades. A heartfelt thank you to the team at Roobotech for their exceptional service! T
Tristan Downs
Turning Lemons into Lemonade: A Reliable Partner in roobotech.com.au
From a seasoned customer with numerous phone purchases, my recent experience with roobotech.com.au presented a minor hiccup. Despite receiving a faulty device, the team's dedication to resolving the issue was commendable. Their relentless efforts to repair the phone followed by a transparent exchange process, accompanied by assistance in data backup, showcased a commitment to customer satisfaction. Although unforeseen circumstances such as COVID-19 impacted the warranty period, the team's unwavering support and eventual resolution under the guidance of Bob reinstilled my trust in their service. The proactive approach in addressing concerns and ensuring a positive outcome exemplified their customer-centric ethos. With a newfound sense of confidence in their service, I eagerly anticipate my next purchase, acknowledging the partnership built on reliability and customer care. Thank you, roobotech.com.au, for transforming a potentially negative situation into a positive, customer-centric experience that sets you apart in the industry.
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Introduction
Roobotech is an Australian-based online retailer that specializes in a wide range of electronic gadgets, including smartphones, tablets, accessories, and audio products. With a commitment to delivering high-quality products at competitive prices, Roobotech has gained popularity among tech enthusiasts and budget-conscious consumers.Pros and Cons
- Pros:
- Competitive pricing on a wide range of electronic products.
- Extensive selection of gadgets and accessories.
- Fast and reliable shipping.
- Responsive and helpful customer service team.
- Regular promotions and discounts.
- Cons:
- Limited physical store presence, primarily operating online.
- Website interface can be improved for better navigation.
- Occasional stock availability issues on popular products.