Rate Room-matehotels
Rate Room-matehotels
Pie-Chart Analysis
100% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
Matige ervaring, kamers niet schoon
My review for room-matehotels.com Zeer slecht Nederlands sprekende receptionist. We hadden alles al via internet geboekt en betaald, maar we moesten op de één of andere manier de toeristenbelasting alsnog aan de receptie betalen. Erg vaag. De verward overkomende jonge medewerker had het over 5 euro en 34 munt. Dit herhaalde hij een paar keer. Uiteindelijk kwamen we er achter dat hij 5 euro en 34 cent bedoelde. We hadden nog 5 euro aan kleingeld in de broekzak, maar deze onervaren medewerker weigerde de 34 cent korting te geven. Nog nooit eerder meegemaakt. Kamers niet schoon, overal vlekken op de glazen wc deur, scheerspiegel, ramen, zwarte kastdeuren enz. Algehele indruk: gewoon niet fris. Zelfs geen chloor of WC eend in het toilet. Te ranzig voor woorden. Koffieapparaat staat in een soort van nisje: je kunt er niet fatsoenlijk water in doen. Uiteindelijk het koffie apparaat uit de nis getrokken en op het buro gezet. Stof op bovenkant rand TV. (Graadmeter of er goed wordt schoongemaakt). Buitenlandse, jonge schoonmakers stonden 9:00h al op de deur te bonken, terwijl we nog in bed lagen en niet waren uitgecheckt. Glazen deur van douche blijft niet dicht staan (draait door verzakking van scharnieren weer een stukje open) en kan niet op slot. Ook wc kan niet op slot. De glazen WC deur is aan de boven- en onderkant open, dus de kamergenoten kunnen meegenieten van alle geluiden die je op het toilet maakt. Parkeergarage hotel (uiteraard) vol, duur parkeren in Q-park. (€35,00 per nacht extra). Ontbijt chaotisch en rumoerig. Veel te veel gasten tegelijkertijd in een té kleine ruimte. Te weinig geclassificeerd en goed Nederlandssprekend personeel. Volgens ons allemaal jonge staigaires, internationale studenten en/of Oekraïners. Kussens op de banken in ontbijtruimte te zacht en te laag. Je komt met je schouders amper boven de ontbijttafel uit. Toen wij er rond half 10 kwamen waren achteréénvolgens op: witte pistoletjes, witte bolletjes, eieren, ontbijt borden, lepels en kommetjes voor de kwark. Gedurende ons verblijf hebben we niet één medewerker gezien die ouder was dan ca. 25 jaar. Interieur is trouwens wel modern en onderscheidend, maar weegt niet op tegen de negatieve algehele ervaring. Voor het geld wat je voor dit hotel moet neerleggen, verwacht je geen amateurisme of leer-werk traject voor onervaren jonge studenten maar kwaliteit en primair een top-frisse kamer natuurlijk. Door alle onervaren jonge en waarschijnlijk tijdelijke medewerkers merk je duidelijk dat we hier niet te maken hebben met een geolide machine. Onze indruk was dat er onderling, door mogelijke taalbarrières slechte communicatie was. Helaas voor ons nooit meer een 2e keer. Tip voor het management: 1. Zorg dat de kamers schoon en hygiënisch worden opgeleverd. 2. We zijn hier in Nederland, zorg er dan ook voor dat er Nederlands gesproken kan worden. 3. Geef duidelijk aan dat de kans bestaat dat je in Q-park moet parkeren en dat je overnachting met €35,00 parkeergeld nog duurder wordt. 4. Ontbijt veel beter organiseren.No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{{headline}}}
{{{reviewBody}}}Introduction
Room-Mate Hotels is a renowned hotel chain that provides comfortable, affordable, and stylish accommodations in prime locations across the globe. Their official website, room-matehotels.com, serves as a platform for customers to book their stays seamlessly and conveniently. In this editorial review, we will delve into various aspects of the website and the overall experience it offers to users.
Pros and Cons
- Pros:
- Wide selection of hotels in sought-after locations.
- Competitive pricing and value for money.
- Intuitive and user-friendly website interface.
- Responsive and helpful customer service.
- Positive reputation and excellent customer reviews.
- Multiple payment options available.
- Varied promotions and discounts on offer.
- Strong commitment to community involvement.
- Reliable shipping of bookings.
- Limited loyalty programs for frequent customers.
- Occasional issues with returns and exchanges.
User Experience
Room-Mate Hotels' website is designed with ease of navigation and an intuitive user experience in mind. The clean and visually appealing layout allows users to quickly find the information they need and make bookings effortlessly. The search function is efficient and enables users to filter their hotel options based on location, dates, and other preferences. Additionally, the website is responsive, ensuring a seamless experience across various devices.
Pricing and Value for Money
Room-Mate Hotels offers competitive pricing, considering the high-quality accommodations they provide. Their rates are often lower than other luxury hotels in similar locations, making them an excellent value for money choice. Various promotions and discounts further enhance the affordability of bookings, making it an attractive option for budget-conscious travelers.
Customer Service
Room-Mate Hotels prioritizes their customers' satisfaction and provides responsive and helpful customer service. Their dedicated support team promptly addresses any queries, concerns, or issues that customers may have. Whether it's through email, phone, or live chat, they strive to ensure a positive experience for their guests throughout the booking process and during their stay.
Product Quality and Selection
Room-Mate Hotels boasts a diverse selection of hotels in prime locations worldwide. Each property offers comfortable rooms, modern amenities, and a unique design aesthetic. The quality of their accommodations consistently meets high standards, providing guests with a comfortable and enjoyable stay, whether for business or leisure.
Website Usability
The room-matehotels.com website is designed to be user-friendly, with a simple and intuitive interface. Booking a room is a seamless process, aided by clear instructions and easily accessible information. Users can navigate through the site effortlessly, explore various hotel options, view detailed descriptions, and book with confidence. The website also loads quickly, minimizing any inconvenience or frustration for customers.
Returns and Exchanges
While Room-Mate Hotels generally ensures a smooth booking process, some occasional issues with returns and exchanges have been reported. In such cases, customers may encounter delays or complications in modifying or canceling their bookings. However, their customer service team is committed to resolving these issues promptly to ensure customer satisfaction.
Promotions and Discounts
Room-Mate Hotels frequently provides enticing promotions and discounts, making their already reasonably priced accommodations even more affordable. These promotions range from seasonal offers to last-minute deals, allowing customers to enjoy discounted rates throughout the year. By regularly updating their promotions, Room-Mate Hotels ensures that customers have the opportunity to avail themselves of attractive discounts.
Reputation
Room-Mate Hotels has garnered a positive reputation in the hospitality industry. With numerous satisfied customers, they have established themselves as a reliable and trustworthy hotel chain. The consistently positive feedback from guests highlights their commitment to delivering exceptional service and providing comfortable accommodations that meet or exceed expectations.
Payment Options
Room-Mate Hotels offers multiple payment options to ensure convenience and flexibility for customers. These include major credit cards, debit cards, and various secure online payment platforms. The availability of different payment methods allows customers to choose the option that suits them best, enhancing the overall booking experience.
Loyalty Programs
While Room-Mate Hotels does not have an extensive loyalty program, they occasionally offer rewards and benefits for frequent customers. This program allows returning guests to enjoy exclusive discounts or complimentary perks during their stays. Although the loyalty program may not be as robust as some competitors, it still offers some incentives for continued patronage.
Customer Reviews
Room-Mate Hotels consistently receives positive reviews from satisfied customers. Guests praise the quality of services, attention to detail, and comfortable accommodations. The strong customer satisfaction is a testament to the hotel chain's commitment to providing an exemplary experience to every guest.
Community Involvement
Room-Mate Hotels actively engages in community involvement initiatives. They partner with local organizations and contribute to various charitable causes, showcasing their dedication to giving back and making a positive impact on the communities they operate in. This commitment further reinforces their reputation as a socially responsible hotel chain.
Shipping and Costs
Room-Mate Hotels utilizes a reliable and efficient system for handling bookings, ensuring prompt delivery of reservations to customers. The costs associated with reservations are displayed clearly on the website, allowing customers to make informed decisions based on their budget. Room-Mate Hotels aims to provide transparent pricing and minimize any hidden costs, facilitating a seamless booking process for their customers.