Users Voice for Room-matehotels

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Room-matehotels Overall rating
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Review article published on: 02 Feb 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 2.2 5
Jan 2023 5 4.1 1.5 1.4 5 3.1
Feb 2023 5 5 5 1.3 1.3 5
Mar 2023 5 5 5 5 1.2 5
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Detailed Room-matehotels Review by

Introduction: is a one-stop hotel booking platform that offers an extensive selection of top-rated hotels worldwide. The company aims to provide a convenient, efficient, and affordable solution for travelers worldwide, enabling them to easily book and pay for a room in a few clicks.

Pros and Cons:

  • Wide selection of hotels in various locations
  • User-friendly website with easy to navigate interface
  • Competitive pricing and value for money
  • Multiple payment options, including credit/debit cards and PayPal
  • Limited information on loyalty programs
  • No option to filter hotels by specific features, such as free Wi-Fi or breakfast inclusion

User Experience: offers a seamless user experience with its simple, intuitive booking process. Visitors to the site can easily search and browse through hotels based on their preferred location, dates, and budget. The website also features high-quality images of each hotel's rooms, facilities, and amenities, enabling users to have a better idea of what to expect before booking a room.

Pricing and Value for Money: offers competitive pricing and value for money, making it an attractive option for budget-conscious travelers. The company regularly features promotions and discounts, allowing customers to save even more money on their hotel bookings. Additionally, the site offers a 'lowest price guarantee', ensuring that customers receive the best possible deal on their hotel bookings.


There are several alternatives to, including, Expedia, and TripAdvisor. These sites offer similar features and services, with some variations in terms of pricing and hotel offerings.

Customer Service: has a dedicated customer service team that is available 24/7 to assist customers with their inquiries and concerns. The site also offers a comprehensive FAQ section that addresses the most common questions and issues that customers may face when booking a hotel.

Product Quality and Selection: offers an extensive selection of high-quality hotels worldwide, ensuring that there is a suitable option for all types of travelers. Each hotel listed on the site is thoroughly vetted for quality and reliability, ensuring that guests receive the best possible experience during their stay.

Website Usability: is designed with usability in mind, featuring a simple, clean layout that is easy to navigate. The site offers a range of useful features, including the ability to search for hotels by location, date, and budget. The site is also optimized for viewing on mobile devices, making it easy for travelers to book a hotel on the go.

Returns and Exchanges: operates on a non-refundable booking policy, meaning that customers need to cancel or modify their bookings at least 24 hours before check-in to avoid being charged. However, the site offers exceptional flexibility, allowing customers to make changes to their bookings at no additional cost, subject to availability.

Promotions and Discounts: frequently offers promotions and discounts, allowing customers to save up to 50% on their hotel bookings. Additionally, the site features a loyalty program that enables customers to earn points with each booking, which can be redeemed for discounts on future bookings.

Reputation: has an excellent reputation within the travel industry, with numerous positive customer reviews and ratings. The company is committed to providing high-quality, affordable accommodation to travelers worldwide, and has an established track record of delivering on this promise.

Payment Options: offers a range of payment options, including major credit/debit cards such as Visa, Mastercard, and American Express, as well as PayPal.

Loyalty Programs: offers a loyalty program that allows customers to earn points with each booking. These points can be redeemed for discounts on future bookings, making it an attractive option for frequent travelers.

Customer Reviews: has numerous positive customer reviews and ratings, with customers praising the site's ease of use, competitive pricing, and extensive range of hotels. Users have also commented on the site's excellent customer service, with the dedicated support team being praised for its responsiveness and helpfulness.

Community Involvement: is committed to giving back to the community and actively supports a range of charitable causes, including environmental conservation and social welfare initiatives.

Shipping and Costs: operates entirely online, meaning that there are no shipping costs associated with the service. The site features transparent pricing, with no hidden fees or charges, ensuring that customers receive the best possible value for their money.