Roomandboard Reviews

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20 Reviews

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In the Home & Garden category

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C Christina Higuchi
96 days ago

Above and Beyond: Doug at Room & Board

From the moment I stepped into the Room & Board showroom in Palm Springs, I was greeted by the exceptional service of Doug Truesdale. Doug's passion for design and dedication to helping me create the perfect space for my client shone through in every interaction. Not only was Doug incredibly knowledgeable about the furniture, fabrics, and accessories available, but he was also organized and proactive in assisting me with finalizing selections. His attention to detail and willingness to go the extra mile truly set him apart. Over the course of multiple meetings, Doug consistently impressed me with his professionalism and kindness. Each visit felt like a productive collaboration, with Doug always prepared and ready to work towards our shared goal of creating a beautiful and functional space. I cannot thank Doug enough for his exceptional service and the positive impact he had on this project. Working with him was a true pleasure, and I highly recommend him to anyone seeking top-notch assistance in interior design. Thank you, Doug, for exceeding all expectations!
J Julie
145 days ago

A Genuine Reflection on Customer Service Excellence at Room & Board

My recent encounter at the Boston store of roomandboard.com left me deeply touched by the outstanding customer service provided. From the moment I stepped in, the staff went above and beyond to ensure my comfort and satisfaction. I was impressed by the knowledge and friendliness of the employees, creating a warm and welcoming atmosphere. This level of service truly sets Room & Board apart from the competition. As a result, I ended up investing over 100k in furniture, confident that I was making the right choice. I sincerely hope that the management team recognizes and appreciates the exceptional staff they have, as they are the true assets of the company. Thank you, Room & Board, for a memorable shopping experience that will keep me coming back for more.
R Roy
255 days ago

Unmatched Customer Care: A Bed Frame Savior

Embarking on a move can be chaotic, and in the midst of the hustle, my bed frame suffered some damage. I turned to roomandboard.com for assistance, and to my relief, their repair support went above and beyond. They promptly dispatched a skilled technician to assess and mend the damage, all at no cost to me. The professionalism and care exhibited during this process were truly unparalleled. Thanks to their amazing service, my bed frame was restored to its former glory, allowing me to once again enjoy peaceful nights of rest. I cannot recommend roomandboard.com enough for their exceptional customer support and dedication to their clients' satisfaction.
N Natasha Johnson
265 days ago

An Unforgettable Shopping Experience with Room & Board

Upon discovering Room & Board online, I was initially drawn to their stunning dining chairs. The decision to make a purchase was solidified by their commitment to American-made products - a value that resonates deeply with me. When the chairs arrived, I was blown away by the impeccable quality and craftsmanship on display. What truly set Room & Board apart was their exceptional customer service. From the moment I placed my order to the prompt delivery, every interaction was seamless and delightful. Their team exemplified professionalism and warmth, making the entire process a joy. As I welcomed the chairs into my home, I couldn't help but feel grateful for stumbling upon a company that values both excellence in products and customer care. Room & Board has earned my loyalty, and I eagerly anticipate future purchases with them. Thank you for an unforgettable shopping experience!
A Allen P
266 days ago

A Ray of Hope After a Challenging Experience

After my frustrating encounter with customer service on roomandboard.com, I felt utterly defeated. Spending six long hours navigating through unhelpful support left me disheartened and disillusioned. However, just when I thought all was lost, a glimmer of hope emerged. A helpful representative, like a beacon in the storm, patiently listened to my concerns and went above and beyond to rectify the situation. Their genuine empathy and swift resolution turned my negative experience into a positive one. So, to anyone discouraged by a rocky start, don't lose faith – there may be a silver lining waiting for you.
A Andrea Harborne
392 days ago

A Testimonial of Patience and Frustration:

Let me share my experience with roomandboard.com - a rollercoaster of emotions and experiences. Months of anticipation turned into disappointment as my coveted coffee table finally arrived after a long wait. The journey was plagued with poor communication, subpar craftsmanship, and an absurd number of wasted vacation days. Originally promised in 6 weeks, the table took a frustrating 10 weeks to reach me, only to be damaged upon arrival. The replacement process was even more disheartening, with a narrow delivery window and another 6-week wait. Each subsequent attempt ended in failure, with one table not even leaving the warehouse. The lack of coordination between departments and the overall communication breakdown left me exasperated. Regrettably, this ordeal has ensured that I will not be returning as a customer in the future.
S Suzanne
399 days ago

Room & Board: A Customer’s Journey of Disappointment and Hope

As a loyal patron of Room & Board, I've always held their products in high regard – until my recent experience left me feeling disheartened. A flaw in my dining table leaf prompted me to reach out to their customer service team, hoping for a swift resolution. While the initial response was delayed, the eventual assistance I received was appreciable. Despite realizing that the missing part was likely a result of my recent relocation, the cost attached to replacing it came as a disappointment. Having invested significantly in their products over the years, I had expected a more lenient gesture from a brand renowned for its customer-centric ethos. Although I proceeded with the purchase to rectify the issue, the incident left me questioning my future recommendations and purchases from Room & Board. While this particular experience may have tested my loyalty, I remain optimistic that Room & Board will continue striving to uphold their esteemed reputation for stellar customer service. As a dedicated consumer, I hope that my feedback serves as a reminder of the profound impact that even a single interaction can have on customer loyalty and advocacy.
A Anna
484 days ago

Exceeding Expectations: A Customer’s Joyful Experience with Room & Board

My experience with Room & Board has been nothing short of exceptional. From the moment I placed my order for furniture for our living room and bedroom, the team went above and beyond to ensure our satisfaction. What truly stood out was their willingness to work with us to find items that were in stock, making the delivery process seamless and efficient. Just 6 days later, I was pleasantly surprised to see everything delivered right to our doorstep. The prompt delivery was a testament to their commitment to customer service excellence. Moreover, when we decided to change one item, their team handled the request with the utmost professionalism. A simple phone call was all it took to rearrange everything effortlessly. Throughout our interactions, every staff member we encountered exuded kindness and expertise. The furniture not only looks elegant but also exudes top-notch quality, exceeding our expectations. As a delighted customer, I cannot recommend Room & Board enough. Their outstanding service and products have made me a loyal advocate, and I look forward to future purchases with them.
D Delana Turner
509 days ago

Absolutely Delighted with Exquisite Furniture Finds at roomandboard.com

As an eager customer of roomandboard.com for several years, I have always cherished the delightful experiences of curating my home with their impeccable furnishings. However, my recent encounter at the Costa Mesa store, marred by a disheartening experience with Asst. Manager Joseph, left me in utter dismay. My husband and I ventured into the store with excitement, set on selecting a $3,000 console cabinet that caught our attention. Despite the minor inconvenience of the cabinet being tucked away, Joseph's reluctance to assist us in examining it was baffling. His rigid stance on not moving the furniture for examination seemed unreasonable, given our genuine interest in making an informed purchase. To our surprise, Joseph's lack of empathy persisted as he abruptly placed the cabinet back without warning while we were deliberating over the ceramic and wooden tops. His rash actions and dismissive attitude towards our queries left us deeply unsettled and disheartened. Despite the allure of the cabinet, our enthusiasm was overshadowed by the dismal customer service from Joseph. This unfortunate experience compelled us to seek our furniture needs elsewhere, in pursuit of a brand that values customer satisfaction and professionalism. To the management at ROOM AND BOARD, I implore you to reflect on the standards of customer service embodied by your staff. If Joseph's behavior is indicative of your company's values, you risk alienating loyal patrons like us. May this feedback serve as a catalyst for improvement, ensuring that every customer is treated with the respect and consideration they deserve.
H Hannah Herbst
533 days ago

Transforming My Home with Unmatched Quality and Craftsmanship

My sincere appreciation for roomandboard.com knows no bounds. Their products are not just pieces of furniture; they are masterpieces that have transformed my living spaces. The high quality and impeccable craftsmanship they offer are unmatched in the industry. Yes, their items may come at a price, but the value they bring to my home is truly worth every penny. From the moment I purchased my first item, I knew I was investing in furniture that would last a lifetime. The attention to detail in each piece is evident, reflecting the dedication and skill of the craftsmen behind them. Every time I walk into my room, I am greeted by a sense of luxury and elegance that only roomandboard.com can provide. Shopping with roomandboard.com is not just a transaction; it is an experience. The customer service team goes above and beyond to ensure that every purchase is smooth and satisfying. Their commitment to excellence is truly commendable. I highly recommend roomandboard.com to anyone looking to elevate their living spaces with furniture that exudes beauty and sophistication. Thank you, roomandboard.com, for making my house feel like a home.
S Steve Maher
537 days ago

Exquisite Quality, Unbeatable Prices, and Exceptional Service – A True Gem!

Let me start by saying, my experience with Room and Board has been nothing short of extraordinary. Being a loyal customer since 2003, I have adorned my entire house with their exquisite furniture pieces, and each one has beautifully stood the test of time. Room and Board's attention to detail and commitment to quality is unparalleled. Unlike other furniture stores where you are bombarded with subpar items, Room and Board's stores are a sanctuary of style and elegance. Stepping into one feels like entering a world where every piece of furniture has a story to tell. But what truly sets Room and Board apart is their exceptional service. No matter which store I visit, the staff are always welcoming, knowledgeable, and ready to assist. Their passion for design and dedication to customer satisfaction shine through in every interaction. And the prices! Oh, the prices. Room and Board offers premium quality at prices that are simply unbeatable. I recently planned a shopping trip to Boston, only to realize that other "cool" modern furniture stores charge double the price for similar items. Room and Board not only provides superior products but does so at a value that makes luxury living accessible to all. So, if you're in search of furniture that marries style, quality, and affordability, look no further than Room and Board. This gem of a store will transform your space into a haven of sophistication and charm, just like it did mine. Trust me; you won't be disappointed.
J Jody
547 days ago

Transforming My Living Space: A Testimonial for Room and Board

When I first purchased the Linger sectional from roomandboard.com, I was thrilled with the custom flint bone material and the beautiful design. However, as I settled in, I noticed a strong odor of formaldehyde lingering. It was disheartening, but thanks to the incredible support I received, the experience turned into a positive one. Despite the initial setback, the dedicated team at Room and Board, especially Joanna and the President, Bruce Beauchamp, went above and beyond to assist me. Their commitment to customer satisfaction truly shone as they offered an exchange and valuable guidance. I decided to give the sectional some time, and after three and a half weeks, the odor began to dissipate gradually. The comfortable seating arrangement and the aesthetic appeal perfectly complemented my condo, making the wait worthwhile. I am eagerly waiting to see if the remaining scent fades completely by the end of the month. Room and Board's outstanding service and the exceptional quality of their products have won me over. Despite the initial hurdle, I am grateful for their unwavering support and understanding. I am excited to see my living space transform with this beautiful addition. Thank you, Room and Board, for turning a potential disappointment into a positive experience!
J Jackie G
575 days ago

Transforming My Bedroom – A Berkeley 6 Drawer Dresser Story

Having dreamed of owning a Berkeley 6 drawer dresser from Room and Board, I finally made the purchase. The dresser's elegant design instantly elevated the ambiance of my bedroom – it was a sight to behold. However, my excitement soon turned into frustration as two drawers started opening by themselves regularly. Despite reaching out to Room and Board for assistance, I was disheartened to learn that they were unable to provide a solution, even at my own expense, due to being out of warranty. What started as a minor inconvenience gradually escalated into a persistent issue, with drawers opening multiple times a day, disrupting my daily routine. Although I shared my experience on their website, the feedback went unacknowledged. It was evident that the closing mechanism, albeit the dresser's aesthetic appeal, fell short in terms of durability and functionality. While the dresser itself exudes beauty, the quality of its components left much to be desired. For those considering investing in the Berkeley 6 drawer dresser, I urge caution and suggest thorough research on the product's longevity and practicality. My journey with this dresser serves as a reminder to prioritize both style and substance when furnishing your space.
S Shawn L
644 days ago

A Priceless Lesson in Quality and Service

After stumbling upon Room & Board's website, I was instantly drawn to their elegant pieces, perfect for my new home office. Placing an order online, I eagerly awaited the arrival of what I envisioned to be the centerpiece of my workspace. However, the reality I faced upon delivery was far from what I had imagined. The item, delivered through Room & Board Atlanta, arrived after a painstaking two-month wait, only to unveil itself with noticeable damage in several areas. As I inspected the piece, it became apparent that there had been an amateurish attempt to conceal these imperfections before delivery, leaving me disheartened by the lack of quality control. Given the significant investment I had made, the disappointment was hard to ignore. I reached out to customer service, hoping for a quick resolution, only to be informed that a replacement would not be available for another lengthy two-month period. The prospect of receiving another flawed piece left me questioning the brand's commitment to craftsmanship and customer satisfaction. This experience served as a valuable lesson in the importance of both product quality and customer service. While Room & Board may have faltered in this instance, I remain hopeful that they will take steps to improve their manufacturing and delivery processes. In the meantime, I am left with a damaged piece that serves as a stark reminder of the pitfalls of online shopping and the true value of exceptional service.
M Mary Birk
705 days ago

My Heartfelt Journey with Room & Board: A True Testimonial of Quality and Care

After purchasing not just one, but two sofas and two accent chairs from Room & Board, I must say, the experience was truly transformative. Initially, I wasn't aware of their exceptional return policy until my second sofa purchase - the Clemens modular sofa. It was meant to be a 3-seat piece, but the separate modules tended to move around, causing some inconvenience. In a moment of honesty, I responded to their "How are we doing?" follow-up email, expressing my concerns. To my surprise, Room & Board went above and beyond, allowing me to keep the sofa while they arranged for a replacement during the challenging times of the pandemic, showing immense understanding and flexibility. While I deducted a star for a slight snag in the delivery process, the stellar service and attention to detail more than made up for it. The in-store staff showcased unparalleled professionalism and knowledge, making the whole journey pleasant and engaging. During the return process, the delivery team not only addressed the issue with the sofa's feet but also provided a practical solution by installing clamps to secure the modules together, a thoughtful gesture that truly saved the day. With a heart full of gratitude, I chose to stick with the Clemens sofa, canceling the exchange for another model. Room & Board's dedication to customer satisfaction and their commitment to resolving any issues with grace and efficiency have won me over completely. In my living room now stands a beautiful, functional sofa that not only meets my aesthetic desires but also serves as a reminder of the exceptional service and care Room & Board provides. Thank you for transforming my space and exceeding my expectations, Room & Board. You have a loyal customer in me.

Introduction:

Room & Board is a renowned furniture retailer that offers a wide range of high-quality and stylish home furnishings. With a commitment to sustainable practices and American craftsmanship, they have gained a reputation for delivering exceptional products. In this editorial review, we will delve into various aspects of roomandboard.com to provide a comprehensive analysis of their offerings.

Pros and Cons:

  • Pros:
    1. Superior product quality: Room & Board's furniture exemplifies excellent craftsmanship, ensuring durability and longevity.
    2. Extensive selection: The website offers a vast array of furniture and decor items, catering to different styles and preferences.
    3. Eco-friendly approach: They prioritize sustainability by using responsibly sourced materials and implementing environmentally friendly manufacturing processes.
    4. User-friendly website: The site's intuitive interface makes browsing and purchasing a seamless experience.
    5. Outstanding customer service: Room & Board has a dedicated and helpful customer support team that goes above and beyond to assist customers.
  • Cons:
    1. Pricing: Some customers might find the prices of Room & Board's products on the higher end compared to other retailers.
    2. Limited promotions: The company doesn't frequently offer extensive discounts or promotions.

User Experience:

Room & Board provides an exceptional user experience through their user-friendly website. The intuitive interface allows visitors to easily navigate through the various categories and product pages. With clear product descriptions, multiple high-quality images, and detailed dimensions, customers can make informed buying decisions. The seamless checkout process ensures a hassle-free shopping experience.

Pricing and Value for Money:

Room & Board focuses on delivering premium-quality furniture, which reflects in their pricing. While their products may be relatively higher in price compared to some competitors, customers can rest assured they are investing in well-crafted, durable furniture that will stand the test of time. The value for money lies not only in the product's lifespan but also in the impeccable design and exceptional customer service.

Customer Service:

Room & Board excels in providing top-notch customer service. Their knowledgeable and friendly staff promptly responds to customer inquiries and offers personalized assistance. Whether helping with product selection, addressing concerns, or providing post-purchase support, Room & Board's customer service team consistently exceeds expectations.

Product Quality and Selection:

Room & Board prides itself on offering furniture of remarkable quality. Their products are meticulously crafted with attention to detail, using durable materials that withstand everyday use. From sofas and dining tables to bedroom sets and home decor, their extensive selection caters to various design aesthetics. With a focus on timeless designs, Room & Board ensures that their furniture transcends passing trends, making them a worthwhile investment.

Website Usability:

The Room & Board website is highly user-friendly. Its clean and modern design, coupled with intuitive navigation, makes it effortless for customers to find what they need. The search function is effective, allowing users to refine their searches by category, style, and other specifications. Additionally, the website adapts well to different devices, ensuring a seamless browsing experience on mobile phones and tablets.

Returns and Exchanges:

If customers are not fully satisfied with their purchase, Room & Board facilitates hassle-free returns and exchanges. Within 30 days of delivery, customers can initiate a return or exchange and receive a full refund or store credit. The company's commitment to customer satisfaction extends to rectifying any issues, such as damaged goods, to ensure a positive experience for all customers.

Promotions and Discounts:

Room & Board's promotions and discounts are not as frequent or extensive as some other retailers. However, they occasionally offer seasonal sales or clearance events, providing limited-time opportunities to save on select products. While discounts may not be a primary reason to choose Room & Board, the superior product quality and customer service compensate for this.

Reputation:

Room & Board has built a strong reputation as a reliable and reputable furniture retailer since its establishment in 1980. They have gained the trust of customers through their commitment to craftsmanship, sustainability, and attentive customer service. With numerous satisfied customers and positive reviews, Room & Board's reputation attests to their expertise and reliability within the industry.

Payment Options:

Room & Board offers various payment options to ensure convenience for customers. They accept major credit cards, including Visa, Mastercard, and American Express. Additionally, customers can opt for financing through the Room & Board Credit Card, which provides flexible payment plans for qualified buyers.

Loyalty Programs:

Currently, Room & Board does not have a specific loyalty program in place. However, their focus on providing exceptional customer service and quality products creates a sense of loyalty among customers who appreciate their offerings.

Customer Reviews:

Customer reviews of Room & Board are overwhelmingly positive, emphasizing the high quality of the furniture, exceptional customer service, and the company's commitment to sustainability. Customers consistently praise the durability and timeless designs that have lasted for years. The positive reviews serve as a testament to Room & Board's excellence in delivering on their promises and meeting customer expectations.

Community Involvement:

Room & Board demonstrates a commitment to community involvement by supporting various charitable organizations. Through their Good Neighbor Program, they donate a percentage of their profits to help build stronger communities. Their partnerships with nonprofit organizations highlight their dedication to making a positive impact beyond their business operations.

Shipping and Costs:

Room & Board ensures reliable and efficient shipping of their products. They provide nationwide delivery, including Alaska and Hawaii, with white-glove service for larger items. Shipping costs are calculated based on the items' dimensions, weight, and delivery location. The website provides transparent information on estimated shipping costs during the checkout process, allowing customers to factor them into their purchase decisions.

In conclusion, Room & Board stands out as a reputable and trusted furniture retailer, offering exceptional product quality, a diverse selection, and unparalleled customer service. While their pricing may be on the higher end, the long-lasting furniture and the overall value for money make it a worthwhile investment. With a user-friendly website, hassle-free returns, and a commitment to sustainability, Room & Board maintains a solid reputation within the industry. Their dedication to customer satisfaction, craftsmanship, and community involvement solidify their position as a reliable and respected brand in the furniture market.