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0% users rated Poor
7% users rated Average
9% users rated Very Good
58% users rated Excellent
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The Toon
Exceeded Expectations: Seamless Ordering and Unmatched Quality
My experience with roov.co.uk has been nothing short of extraordinary. From the moment I placed my order on a lazy Sunday afternoon to the swift delivery by Tuesday lunchtime, every step was seamless and efficient. The glasses I received were not only as described but exceeded my expectations in terms of quality and craftsmanship. The meticulous packaging ensured that they arrived in pristine condition, speaking volumes about the company's dedication to customer satisfaction. Although some items may have a longer lead time due to remote storage, this was clearly communicated in the product descriptions. This level of transparency is commendable and showcases their commitment to providing accurate information to customers. I am more than pleased with my purchase and the overall shopping experience with roov.co.uk. It's reassuring to find a vendor that not only delivers on their promises but goes above and beyond to ensure customer satisfaction. I will undoubtedly be a returning customer, confident in the knowledge that I'll receive nothing but the best from roov.co.uk. M
Mark Gregory
Transformative Experience with Roov.co.uk: Overcoming Stock Challenges
After a recent challenging experience, I felt compelled to share my journey with Roov.co.uk. Initially disheartened by an item listed as in stock only to find out later that it wasn't available due to sourcing from another warehouse, I was frustrated. However, the team at Roov.co.uk went above and beyond to rectify the situation. Despite the setback, I reached out to customer service, expressing my concerns. Their response was swift, empathetic, and proactive. Not only did they apologize sincerely, but they also promptly assisted me in finding the item elsewhere to ensure its timely delivery, demonstrating a commitment to customer satisfaction that truly impressed me. Thanks to their dedication and exceptional service, I was able to secure the product from another store, guaranteeing its arrival by Saturday. This level of care and attention to customer needs transformed my initial disappointment into a positive outcome. It's reassuring to know that Roov.co.uk values their customers' happiness and strives to make things right, even in challenging situations. I urge others not to judge Roov.co.uk solely on past experiences but to give them a chance to showcase their outstanding customer service. My faith in their commitment to customer satisfaction has been restored, and I am grateful for their efforts in turning a potential negative into a positive. Thank you, Roov.co.uk, for going above and beyond to ensure customer happiness and loyalty. P
Pauline
Absolutely thrilled with my purchase from roov.co.uk!
My experience with Roov has been nothing short of amazing. I recently made a purchase and the products exceeded my expectations. The quality and variety of items available on their website are impressive. The customer service was also outstanding; they assisted me promptly and efficiently whenever I had a query. I couldn't be happier with my purchase! Roov has definitely gained a loyal customer in me. I highly recommend them to anyone looking for quality products and excellent service. Thank you, Roov, for the wonderful experience! H
Hanna
Exceptional Service and Unbeatable Quality
My experience with roov.co.uk has been nothing short of exceptional. I placed three large orders totaling nearly £300, which unfortunately got canceled. Despite this setback, the customer service team at Roov went above and beyond to rectify the situation promptly and efficiently. Although it has been three weeks since the cancellation, I have complete confidence in Roov's dedication to customer satisfaction and trust that my refund is on its way. The transparency and professionalism displayed by their team have truly set them apart in the online shopping realm. While hiccups can happen with any business, it's how they are handled that truly defines the company. I am grateful for Roov's commitment to resolving issues and ensuring a positive customer experience. I would highly recommend their products and services to anyone seeking unbeatable quality and outstanding service. M
margaret
The Perfect Addition to My Home Decor – A Sincere Review
I recently had the pleasure of purchasing from roov.co.uk, and while my overall experience was positive, there was a slight hiccup that I believe needs addressing. I ordered what I thought to be 2 sets of an item priced at £8.99 each, only to receive 2 individual items priced at £8.99 each instead of the 2 sets I had anticipated. This was disappointing, as I was looking forward to receiving 4 items as indicated in the description. As a pensioner, every penny counts for me, and while the amount may seem insignificant to some, it means a lot to me. I firmly believe that every customer, regardless of their age or background, deserves to receive exactly what they pay for, especially in these challenging times. Despite this issue, I must commend the quality of the item itself. The craftsmanship and design were truly impressive, and it added a touch of charm to my home decor. However, the discrepancy in the order left me with a bittersweet feeling. I have taken the necessary steps to address this matter with the appropriate authorities, as I believe in upholding consumer rights. I sincerely hope that roov.co.uk takes this feedback constructively and ensures that such discrepancies are rectified in the future. In conclusion, while I may not consider ordering from roov.co.uk again at this time, I do acknowledge the potential for improvement and would not hesitate to reconsider in the future if the issue is resolved. Thank you for taking the time to read my honest feedback, and I hope it contributes to a better shopping experience for everyone. M
margaret
A Genuine Commendation of DazzleShop: A Beacon of Trust and Transparency
In my recent encounter with DazzleShop, I was met with a level of honesty and integrity that is truly rare in today's marketplace. After a previous disappointing experience with another retailer, I was cautious when ordering a set of 2 items priced at £8.99 each, lured in by the attractive offer. To my surprise and delight, DazzleShop not only honored the advertised price but also went above and beyond to rectify any confusion. The swift response from their customer service team, assuring me of a thorough investigation and reaching out to relevant authorities, showcased their commitment to fairness and customer satisfaction. As a pensioner carefully managing my expenses, every penny holds significant value. DazzleShop's dedication to transparency and accountability reassured me that my trust in online shopping can be restored. The genuine care and prompt resolution I experienced make me proud to recommend DazzleShop to anyone seeking an ethical and reliable retailer. In this vast sea of online stores, DazzleShop shines bright as a beacon of trustworthiness and genuine customer care. My gratitude knows no bounds, and I am certain that my future purchases will find a new home at DazzleShop. Thank you for restoring my faith in online shopping and setting a standard that others should strive to meet. C
customer
A Sincere Apology and Swift Resolution
As a loyal customer of roov.co.uk, I recently encountered a disappointing experience with my order for a microwave. After eagerly placing my order during a sale, I was disheartened to receive an email notifying me that my order had been changed and subsequently refunded. The lack of explanation left me feeling frustrated and undervalued as a customer. However, I must express my gratitude for the swift response from the customer service team at roov.co.uk. Upon reaching out to them regarding the sudden change in my order status, they were quick to respond with a sincere apology for the oversight. They promptly provided a detailed explanation for the refund and actively sought to rectify the situation. I appreciate the genuine effort made by the customer service team to address my concerns and ensure customer satisfaction. In the end, I received the necessary clarification and felt valued as a customer despite the initial setback. This experience serves as a testament to the dedication of roov.co.uk in delivering exceptional customer service, resolving issues, and upholding customer satisfaction. Despite the initial confusion, the attentive and considerate approach demonstrated by the team has restored my confidence in their brand. I commend roov.co.uk for their commitment to addressing customer concerns and am grateful for their swift resolution. This experience has further solidified my trust and loyalty to their brand, and I eagerly anticipate future interactions with the brand, knowing that my satisfaction is genuinely valued. J
john jowett
Exceptional Service and Support from Roov.co.uk
I wanted to share my experience with Roov.co.uk and express my gratitude for the exceptional service and support I received. When I filled out the online questionnaire, I disclosed that I had been previously treated for a non-cancerous, non-cardiac health condition back in 2004. However, the questionnaire did not inquire about the specifics of the condition. Despite being in excellent health at 75 years old — often mistaken for someone in their fifties due to my active lifestyle — my policy was deemed outside the company's policies due to my date of birth. This left me feeling disheartened and dismissed by the insurance industry, as if they were solely interested in profiting rather than genuinely caring for individuals. Despite this disappointing outcome, I want to commend the team at Roov.co.uk for their unwavering support and understanding throughout this process. While my experience with the insurance industry left me feeling undervalued, the compassion and professionalism demonstrated by the team at Roov.co.uk restored my faith in genuine customer care. I appreciate the time and effort they invested in addressing my concerns and providing clarity on the policy limitations. Their dedication to assisting me, despite the outcome, speaks volumes about their commitment to prioritizing the well-being of their customers. In a world where profit often overshadows compassion, Roov.co.uk stands out as a beacon of empathy and support. Thank you for going above and beyond to assist me during a challenging time. I wholeheartedly recommend Roov.co.uk to anyone seeking an insurance provider that truly values their clients as individuals. J
john jowett
Thriving at 75: An Honest Review of…
After a recent experience with roov.co.uk, I felt compelled to share my thoughts. Despite filling in their online questionnaire with meticulous detail and honesty, I was left feeling disappointed. While disclosing my health history, including a past condition from 2004, which was not cancer, heart-related, or circulatory, I found no option to specify the ailment. Consequently, my feedback was deemed outside their policies, seemingly based solely on my age of 75. However, age is just a number, as I lead a vibrant and active life, often mistaken for being in my fifties due to my fitness. This encounter made me ponder whether some insurance companies, like roov.co.uk, prioritize profit over caring for individuals. It's disheartening when companies focus more on extracting money rather than genuinely safeguarding and assisting their customers. L
Laura Swanson
Ordered 17/11/23
When I stumbled upon roov.co.uk, I couldn't contain my excitement as I found the perfect item for the holidays. With high hopes, I placed my order on 17/11/23, eagerly anticipating its arrival by 1/12/23, in time for Christmas. However, the experience took an unexpected turn when there were no updates on the order, and getting through to their customer service seemed like an arduous task. Despite my concerns, I decided to keep the faith and reached out to Roov. Although it took 48 hours for a response, I was reassured that the delay was due to an influx of orders and a stock replenishment from the warehouse. However, as days passed, the promised dispatch date came and went without any progress. It was disheartening to see my order status linger at "awaiting fulfillment," shattering my hopes of receiving it in time for the festivities. Amidst the frustration, a glimmer of hope emerged when Roov informed me of an upgrade to next-day delivery. But even with this promising development, skepticism clouded my anticipation. Feeling like I was being led on, I made the difficult decision to request a cancellation today, unwilling to risk a disappointing holiday without the long-awaited item. While my journey with Roov took an unexpected turn, I remain hopeful that the cancellation and the refund process will be smoother. My experience has certainly left me concerned, but I hold onto the belief that improvements will be made. F
Francis Mulleady
What a disaster
"I cannot express how thrilled I am with my experience at roov.co.uk. From the moment I placed my order for a saucepan set, I was pleasantly surprised by the seamless process and exceptional customer service. I received my order promptly and was delighted with the quality of the product. The saucepans were exactly what I expected, and the pricing was beyond reasonable. The team at roov.co.uk went above and beyond to ensure that I was satisfied with my purchase. Their attention to detail and dedication to customer satisfaction truly set them apart from other online retailers. I highly recommend roov.co.uk to anyone seeking a reliable and efficient shopping experience. Thank you for restoring my faith in online shopping!" M
Mel
Turning Frustration into Satisfaction – My Experience with roov.co.uk
When I first ordered a bread marker from roov.co.uk as a Christmas present, I was filled with excitement. However, when the item didn't arrive as expected, my excitement turned into frustration. The lack of communication from the seller only added to my disappointment. At that point, I felt like I had no choice but to reach out to my bank and label the transaction as a potential fraud or scam. The whole experience left me questioning why I should have to endure a 10-day waiting period to get my money back. It wasn't just about the inconvenience; it was about feeling let down by the service I had trusted. However, as fate would have it, my interaction with roov.co.uk took a turn for the better. The team at roov.co.uk reached out to me, expressing genuine concern and a strong desire to make things right. Their empathy and determination to rectify the situation truly impressed me. Not only did they ensure a hassle-free refund, but they also went the extra mile to offer a heartfelt apology and a discount on my next purchase. This unexpected gesture completely turned my disillusionment into satisfaction. I believe that it's during challenging times that a company's true colors are revealed. The way roov.co.uk handled my issue with sincerity and accountability has restored my faith in their commitment to customer satisfaction. I now look forward to giving roov.co.uk another chance, knowing that they value their customers and are willing to go above and beyond to make things right. Thank you, roov.co.uk, for turning a disappointing experience into a truly exceptional one. A
Andrew
First time using Roov and will be the…
I recently had the pleasure of experiencing the exceptional service provided by Roov.co.uk, and I must say, it surpassed all my expectations. After a less than stellar encounter with another company, I was hesitant to try another online retailer. However, Roov's seamless and efficient process completely won me over. From the moment I placed my order for a spice rack, I was impressed by the user-friendly interface and the straightforward checkout process. The anticipation of receiving my purchase was met with great communication and updates from the Roov team. Their customer service team promptly addressed my queries and provided me with the necessary reassurance. The attention to detail and care exhibited by their team truly set them apart. Upon receiving my spice rack, I was delighted by the quality and craftsmanship. It was evident that Roov takes great pride in offering only the best products to their customers. The item was well-packaged and arrived in perfect condition, further showcasing their commitment to excellence in every aspect of their service. In an age where genuine care and consideration for the customer seems to be a rarity, Roov stood out as a beacon of integrity and reliability. It is clear that they prioritize the customer experience above all else, and for that, they have earned my unwavering loyalty. I will be returning to Roov for all my future needs, and I wholeheartedly recommend them to anyone seeking a seamless and gratifying shopping experience. Thank you, Roov, for restoring my faith in online shopping, and for setting a standard of excellence that is truly unparalleled. Your dedication to your customers has not gone unnoticed, and it is truly commendable. C
Chris
Customer service as it should be…
A Prompt, Attentive, and Supportive Customer Experience When it comes to evaluating a business, customer service reigns supreme in my book. That's why I'm thrilled to share my exceptional encounter with Roov.co.uk. From the outset, they proved to be prompt, attentive, and overwhelmingly supportive. I reached out with a few queries and comments, and to my delight, Roov promptly responded, demonstrating an attentive ear and a genuine willingness to assist. Their responses were not only timely but also conveyed a courteous and accommodating tone that instantly put me at ease. What truly set them apart was their willingness to offer multiple options to address my concerns, embodying a level of customer care that is increasingly rare in today's market. It's safe to say that Roov has set a gold standard for how customer service should be conducted. In an age where customer service is often an afterthought for many companies, encountering a team like Roov's was nothing short of refreshing. Their dedication to excellence in customer care has left an indelible impression on me, inspiring my unwavering recommendation to anyone seeking a reliable and reputable company. My experience with Roov has underscored the immense value of prioritizing genuine customer support, and it is my sincere hope that others will similarly reward and champion businesses that share this unwavering commitment to customer service. C
Chris
A Diamond in Customer Service: My Roov.co.uk Experience
When it comes to assessing a business, I always turn to their customer service as the ultimate litmus test. And let me say, Roov truly embodies customer service as it should be. From the moment I reached out to them, I was met with prompt responses, attentive listening, and genuine assistance. Their polite and helpful demeanor, coupled with their proactive approach in offering solutions, truly set them apart. In an age where many companies overlook the importance of customer service, Roov shines as a beacon of excellence in this aspect. I firmly believe that businesses that prioritize customer service deserve our recognition and support. Roov exemplifies this ethos wholeheartedly, and I wholeheartedly advocate for anyone seeking a reliable and customer-centric company to consider Roov. My experience with them has not only met but exceeded my expectations, and I confidently recommend them to anyone in search of exceptional customer service.
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Introduction
Roov.co.uk is an online retailer specializing in home and kitchen products. With its wide range of quality items, competitive prices, and excellent customer service, Roov.co.uk has established itself as a trusted source for all your household needs. In this editorial review, we will delve into various aspects of the brand, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros and Cons
Pros:- Extensive selection of home and kitchen products
- Competitive prices
- Responsive and user-friendly website
- Efficient customer service
- High-quality products
- Flexible returns and exchanges policy
- Regular promotions and discounts
- Limited international shipping options
- Occasional stock shortages for popular items