Ross-simons User Reviews

Introduction: Ross-Simons is a popular e-commerce platform that specializes in providing high-end jewelry and luxury goods to customers around the world. Founded in 1952, the company has been known for its excellent customer service and a vast selection of exclusive products over the years. With its online store, Ross-Simons has expanded its reach, providing a convenient and hassle-free shopping experience to all customers. Pros and Cons: Ross-Simons has several advantages, including a vast selection of premium products, a user-friendly website with easy to browse categories, and free shipping on orders over $150. The company also offers a wide range of promotions and discounts regularly. However, there are some downsides as well, such as a lack of affordability for some customers and limited international shipping. User Experience: The website of Ross-Simons is easy to navigate and clearly outlines all the necessary information about the products. Users can sort the products by category, price range, material, and more to find the perfect item they are looking for. The website is quick to load and comes with a mobile app both on Android and iOS. Ross-Simons also offers a gift registry option on its website. Pricing and Value for Money: The pricing of Ross-Simons jewelry and other luxury goods are usually on the higher side, catering primarily to a high-end customer base. However, the value for money aspect is not always satisfactory, and some customers may feel the prices are too steep for what they are purchasing. Alternatives: Some of the alternatives to Ross-Simons include Blue Nile, James Allen, and Zales. All these online stores offer a variety of jewelry categories, some even offering customization services, unlike Ross-Simons. Customer Service: The customer service of Ross-Simons is commendable, with several options available to constructively resolve issues. There is an email support option along with a phone number for overall support. Additionally, there is chat support available during working hours. Product Quality and Selection: Ross-Simons claims to use high-quality materials in their jewelry production, with most of their products either platinum, gold, or diamond. The product selection is extensive, offering a selection of fine jewelry, watches, collectibles, works of art, and more. Website Usability: The website of Ross-Simons is simple in design and easy to navigate, with its key features easily accessible. Users can add items to their cart without redirecting, making the shopping experience hassle-free. The site provides an option to select the currency once you visit the site for your convenience. Returns and Exchanges: Ross-Simons offers a generous 30-day return policy for all purchases including jewelry, watches, and other products. Customers may return or exchange any unworn and undamaged items within 30 days of the purchase. However, all custom orders are final. Promotions and Discounts: Ross-Simons offers regular promotions and on-going discounts on its website, primarily in the form of promotional codes. There are also various special deals during holidays and events throughout the year. Reputation: Ross-Simons has built a great reputation in the market over the years, owing to its vast product selection and excellent customer service policy. The company stands behind its products, providing free shipping options and an attractive thirty-day return or exchange policy. Payment Options: Ross-Simons offers a range of options for customers to select from when making their purchases. These include credit and debit cards, Ross-Simons store cards, PayPal, and Apple Pay. The site also offers monthly installment plans through Affirm, with options from 3 to 36 months. Loyalty Programs: Ross-Simons offers a rewards program called VIP Rewards, offering customers exclusive benefits like free shipping, birthday gifts, and other offers. Customers earn rewards points for every purchase they make, and these points can be redeemed for store credits for future purchases. Customer Reviews: Customers have generally positive reviews of Ross-Simons, appreciating the vast selection, quality materials, and excellent customer service. Most feedback points towards a positive experience with the company. Community Involvement: Ross-Simons has supported various charitable organizations, including Make-A-Wish, the National Breast Cancer Foundation, and the American Heart Association. Shipping and Costs: Ross-Simons provides free standard shipping on purchases above $150. The company also offers expedited shipping options at an additional cost. International shipping charged by weight and has limited availability. Ross-Simons can only ship to selected countries.

Conclusion

Ross-Simons is a great choice for high-end jewelry and luxury goods, with a wide range of products offered and excellent customer service. The site is user-friendly, making it easy to find your desired product. Although products are on the pricier side, there are numerous promotions and discounts available. With its extensive selection, quality materials, and excellent customer service, Ross-Simons is an e-commerce platform worth considering.