Users Voice for Roxy

97% users rated Terrible
3% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
Pie Chart Review Representation for Roxy
Roxy Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 28 Mar 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 1.5 5 4.2 4.8 4.7 4.7
Nov 2022 1 1 3.9 4.9 4.5 3.8
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.9 3.1 4.8 4.1 4.2
Mar 2023 1 3 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Roxy Review by

Introduction

Roxy.com is a popular online destination for female surfers and beachgoers. It is known for its trendy and functional clothing, accessories, and gear that cater to women of all ages who love the beach lifestyle.

Pros and Cons

Pros:
  • Stylish and functional products that are suited for the beach lifestyle
  • Wide selection of products that cater to different preferences and needs
  • Quality products that are built to last
  • Easy and hassle-free returns and exchanges
Cons:
  • Higher prices compared to other beachwear brands
  • Limited sizes available for some products
  • Products may not be suitable for extreme water activities

User Experience

Roxy.com has a user-friendly website that is easy to navigate. It has a clean and modern design that is pleasing to the eye. The product pages are informative and provide detailed descriptions of each product.

Pricing and Value for Money

Roxy.com's products are generally more expensive compared to other beachwear brands. However, the quality of their products justifies the higher price point. The company also offers promotions and discounts from time to time, providing customers with value for their money.

Alternatives

Some good alternatives to Roxy.com include Billabong, Rip Curl, O'Neill, and Hurley.

Customer Service

Roxy.com has a helpful and knowledgeable customer service team that is always ready to assist customers with their inquiries and concerns. Customers can easily reach them through phone, email, or chat.

Product Quality and Selection

Roxy.com offers a wide selection of top-quality beachwear products, including swimwear, boardshorts, wetsuits, sandals, and accessories. The products are designed to fit and flatter different body types, making them accessible and inclusive.

Website Usability

Roxy.com's website is easy to use and navigate. It is well-organized, with clear categories and subcategories that make it easy for customers to find what they are looking for. The website is also optimized for mobile, making it accessible to customers who prefer to shop using their smartphones or tablets.

Returns and Exchanges

Roxy.com has a hassle-free returns and exchanges policy. Customers can return or exchange their products for free within 30 days of purchase, as long as the items are in their original condition and packaging.

Promotions and Discounts

Roxy.com offers promotions and discounts from time to time. Customers can sign up for the company's newsletter to be informed of upcoming sales and promotions.

Reputation

Roxy.com has a good reputation for providing quality beachwear products that cater to women of different ages and body types. The company is also known for its commitment to sustainability, with eco-friendly products and packaging.

Payment Options

Roxy.com accepts various payment options, including Visa, Mastercard, American Express, Discover, and PayPal.

Loyalty Programs

Roxy.com does not have a loyalty program at the moment, but it offers promotions and discounts for repeat customers.

Customer Reviews

Roxy.com has positive customer reviews regarding the quality of their products, customer service, and returns policy. Some customers, however, complain about the higher prices of the products.

Community Involvement

Roxy.com is involved in various community projects that promote sustainability and ocean conservation.

Shipping and Costs

Roxy.com offers free standard shipping on orders over $65. Expedited shipping options are also available for an additional fee. The shipping costs vary depending on the order size and shipping location.

Roxy Recent User Reviews

User Rating

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Reviewer Name: Glenda Blackmore

Review Submission Date: 2023-01-26

Review Title: Made to feel like a liar!!!
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Review Description: I bought 2 products as a birthday gift. I believe I only got part of one item - it showed shorts and a top and did not say 'shorts only'. I have a photo. I reached out to them, they did not get back to me. I rang and they said I was wrong and now I look and it says 'shorts'. I would never pay $40 for a pair of shorts! It was a sale item - I'd hate to think what it's full price is. I asked for manager to call - nothing! Sent 2 messages for contact - along with photo proof - nothing!!! They do not value their customers!!!

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Reviewer Name: Gigi Iggy

Review Submission Date: 2023-01-04

Review Title: Stop sending emails I never…
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Review Description: Stop sending emails I never subscribed..I have Unsubscribed several times but continue to get daily emails from you. If you don't I will take it further called them up rude receptionist said they're aware of the issue and she said she will remove me but this has not happened..I have sent you guys a private message..Remove me....remove me...Remove me

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Reviewer Name: Vicky

Review Submission Date: 2022-09-20

Review Title: I received a faulty item and it's now 2…
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Review Description: I received a faulty item and it's now 2 weeks since I completed their online Customer Services form and haven't heard anything. The item was £20 so I don't think I can go through my bank to claim.We need to hit Trading Standards with this as they won't investigate unless they get a few complaints.

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Reviewer Name: Lise Højriis

Review Submission Date: 2022-09-16

Review Title: It took one month to get my refund.
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Review Description: It took one month to get my refund.I have written to customers service several weeks ago, and they still haven’t answered.The products are fine, but i am not going to by anything else, due to the delays.

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Reviewer Name: Natasha

Review Submission Date: 2022-09-07

Review Title: Company needs investigating
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Review Description: I think this company needs to be investigated. All these other reviews are accurate. I had an issue with a return which they did not refund, they stopped replying to my emails and I had to go through my bank in the end. I have asked for all my data to be removed but they keep sending me emails still and in French. Terrible customer service, honestly shop elsewhere.

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Reviewer Name: Anne-Marie Skett

Review Submission Date: 2022-08-16

Review Title: POOR customer Service
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Review Description: Ordered. Charged. No delivery. No pho number to call only a customer form of their website. So to respond. When they do they say it's being looked into then nothing more. Submit another form & another. Then they say dont submit too many forms as it clogs the systems, but they dont follow up on their responses. An absolute disgrace. DO NOT USE ROXY

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Reviewer Name: María García

Review Submission Date: 2022-07-27

Review Title: The worst costumer service
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Review Description: They don't send you your purchase and they don't answer when you ask where your item is. Right now I have neither product nor money

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Reviewer Name: Fleur Steenbergen

Review Submission Date: 2022-01-25

Review Title: Such a pity the delivery takes so long
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Review Description: Such a pity the delivery takes so long, whilst the return costs are for the receiver. Not great service in my opinion.

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Reviewer Name: Mike

Review Submission Date: 2022-01-17

Review Title: Illegal Refund Practices
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Review Description: They don't refund shipping costs unless you complain. When you complain, they refund them no questions asked because they know they are required to by law in the EU. Total scam.

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Reviewer Name: MRS ANNE BRADSHAW

Review Submission Date: 2021-12-14

Review Title: Ordered snow boots 2nd November 2021
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Review Description: Ordered snow boots 2nd November 2021. As at 14th December still not received them. And no way of tracking them once the got into the UK. I now see they are a scam company, pleased I didn't spend a lot. But don't understand how they are still allowed to advertise