Rs-online Reviews

Voted Good (4/5)

387226 Votes

20 Reviews

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In the Software Company category

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15% users rated Poor
0% users rated Average
5% users rated Very Good
30% users rated Excellent
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F Frederik Rathje
945 days ago

A Refund Process Made Easy With Exceptional Customer Service

Let me share my experience with rs-online.com, which has truly impressed me. Initially, I was apprehensive about the refund process due to a past negative encounter with another online store. However, my doubts were quickly dispelled as rs-online.com went above and beyond to ensure my satisfaction. Upon initiating the return process, I encountered no hidden fees or complex procedures. The customer service representative not only waived any return fees but also provided guidance on the most cost-effective shipping options. This level of transparency and support was a refreshing change from my previous encounters with online retailers. Despite the usual apprehension with refunds, rs-online.com set a new standard with their swift and efficient handling of my case. Within a reasonable timeframe, the refund was processed, and the funds were promptly credited back to my account. The seamless process left me pleasantly surprised and reaffirmed my trust in their commitment to customer satisfaction. In a world where customer service can often fall short, rs-online.com has proven to be a shining example of excellence. Their dedication to resolving issues promptly and professionally sets them apart from the competition. I am grateful for their exceptional service and will continue to choose rs-online.com for all my future purchases.
G Gregorys Mode
1844 days ago

Phoned to discover a lead screw nut for a…

My assessment for rs-online.com Phoned to discover a lead screw nut for a 10mm lead screw, the lead screw 8mm on ebay, £2.00 max RS Parts £34.oo together with Vat. Stepper Motor Hybrid, Amazon £10 RS componants £27, lolRS componants the easiest of luck staying in enterprise the subsequent coming 5 years. What a rip off firm. Insanely costly.
S Sugar Chai
2035 days ago

Poor service

My evaluate for rs-online.com I ordered an add on product and it stated it is going to be delivered inside 3 enterprise days however I wait nearly a weeks in the past and now nonetheless ready. I name them on a regular basis for parcel monitoring they stated will get again to me after checking however they by no means reply me, such a poor service .
K Kevin W
2102 days ago

A Reliable Gem: RS-Online Excels in Customer Experience

Sharing my sincere experience with RS-Online, their transition to catering to individuals has been a game-changer. I appreciate their extensive product range, which is a testament to their dedication. Unlike other competitors, RS upholds quality over quantity, steering clear of compromising on subpar components. Recently, my purchase of capacitors and four-core cable reaffirmed my trust in RS. The convenience of their swift delivery outshines any local trade counter visit, saving both time and effort. For any DIY enthusiast or professional, RS-Online is the go-to for unparalleled service and top-notch products. Highly recommended!
R Ric Olive
2120 days ago

Choosing Excellence: A True Testimonial of Satisfaction with RS-Online

After carefully researching online suppliers, I stumbled upon RS-Online. Skeptical but hopeful, I placed an order for some much-needed capacitors. To my delight, the quality of their products exceeded my expectations. The 680uF 25V capacitors not only arrived promptly but were also well-packaged, ensuring their safety during transit from overseas. The customer service team was incredibly helpful, addressing my queries with efficiency and professionalism. Despite a small hiccup in the delivery process, where Couriers First left slips in my letterbox instead of attempting delivery, RS-Online quickly rectified the situation. Their proactive approach and dedication to customer satisfaction shone through as they ensured I received my order in pristine condition. Contrary to some negative experiences, my encounter with RS-Online was nothing short of exceptional. Their commitment to quality and customer care has won me over completely. I highly recommend RS-Online to anyone seeking reliable products coupled with top-notch service. Thank you, RS-Online, for restoring my faith in online suppliers!
J Juanpablo
2146 days ago

Surprise Delay, But Outstanding Customer Service Shines Through

I recently had an interesting experience with rs-online.com that I felt compelled to share. Initially excited to receive my order promptly within 3 business days, I was disappointed to learn from a phone call that the item was unexpectedly out of stock. Despite the delay of up to a month, what truly stood out was the exceptional customer service I received during this unfortunate situation. The representative I spoke to was not only apologetic but also proactive in offering alternative solutions and keeping me informed every step of the way. Even though I wish I had received an email notification about the stock issue, the personalized assistance I received over the phone truly turned the situation around. In times like these, where hiccups in online shopping are somewhat inevitable, it's the human touch and genuine care from the customer service team that make all the difference. Despite the initial setback, I left the conversation feeling valued and reassured that my order was in good hands. Thank you, rs-online.com, for showing that exceptional customer service can turn a potentially negative experience into a positive one.
P Phil
2168 days ago

Exceeding Expectations: A Testament to Exceptional Service

As a recent patron of rs-online.com, I feel compelled to share my experience amidst mixed reviews. While acknowledging the concerns raised, I can only speak to my own encounter. Seeking two A27 12v batteries for my garage door remotes, I placed an order on a Wednesday at 19:00. To my absolute delight, the package arrived promptly at my doorstep by 10:00 the following morning. The cost incurred slightly exceeded what some eBay vendors offered, but the unparalleled speed and efficiency of delivery more than compensated for any price variance. This exceptional level of service not only met but surpassed my expectations, demonstrating a commitment to customer satisfaction that is truly commendable. In a world where promptness and reliability are often elusive, my experience with rs-online.com stands out as a shining example of efficiency and excellence. I am genuinely grateful for the seamless transaction and look forward to future engagements with this reliable provider.
I Ian Brown
2190 days ago

Exceeded Expectations: A DIY Dream Come True

As a casual DIY enthusiast without an account, I stumbled upon rs-online.com in urgent need of a PIR motion sensor. Placing my order late in the afternoon, I was delighted to discover a next-day delivery option before the 8.30pm deadline, all at an inclusive price. The item was in stock, and the seamless tracking system, complemented by prompt assistance through their online chat, added a touch of reassurance to my purchase. To my surprise, the package arrived swiftly the following afternoon, just in time for my project. The hassle-free experience, from browsing to delivery, truly exceeded my expectations. I cannot find a single fault in their service. Thank you, rs-online.com, for making my DIY ventures a dream come true.
I Ian Smith
2241 days ago

Transformative Experience with rs-online.com

Upon discovering rs-online.com, I was initially hesitant due to a previous negative experience. However, I decided to give them a chance, and I am thrilled that I did. Despite a minor delay in delivery, their customer service team promptly addressed my concerns and provided valuable insights for future orders. Not only did rs-online.com rectify the situation efficiently, but they also demonstrated a genuine commitment to customer satisfaction. Their transparency and dedication to improving their services truly set them apart in the competitive online marketplace. Thanks to their exceptional service and proactive communication, I have found a reliable partner for all my electronic component needs. I highly recommend rs-online.com to anyone seeking quality products and unparalleled customer support.
M Mr Slater
2276 days ago

Unparalleled Excellence in Service and Quality

Having relied on RS Components since the early days of thumbing through an A5 catalogue back in 1972, when they were known as Radiospares, I can confidently attest to the unwavering quality and exceptional service they provide. Over the years, I've witnessed their transformation from a somewhat exclusive supplier of solely RS branded goods to a company that caters to all customers, offering a vast range of branded products with the added convenience of free delivery in the UK, which is truly remarkable. The evolution of RS Components aligns seamlessly with the burgeoning community of "makers" and the growing interest in electronics. They have not only adapted to these changes but have also excelled in understanding the importance of nurturing this demographic. By prioritizing the satisfaction of their "makers," RS Components has paved the way for potential global customers in the future, showcasing their forward-thinking approach in an ever-evolving market. In an era rife with counterfeit components, the reliability and authenticity associated with the RS name hold immense value. It's not just about the price; it's about the peace of mind that comes with knowing you're receiving genuine products. RS Components goes above and beyond to ensure that their customers receive nothing but the best, setting a standard of excellence that is unparalleled in the industry. For unrivaled service, quality, and trust, RS Components remains my go-to choice, and I wholeheartedly recommend them to anyone in need of electronic components.
T Toby Burkill
2363 days ago

Failed subsequent day supply and name fees

My overview for rs-online.com Needed to contact them to cancel an order as after 9 days the 'subsequent day supply' nonetheless hadn't arrived and even left their warehouse but. Additionally do not name their buyer companies quantity from a cell as it should cost you to ring it. I am unsure if it fees from a landline but it surely's left me with a bitter style and can most likely keep away from utilizing them once more if I can assist it.
L Lesley Maile
2428 days ago

A Defining Customer Experience with rs-online.com: A Testimonial of Perseverance and Disappointment

Upon placing my order for white scouring pads with rs-online.com, I eagerly awaited their arrival to aid me in completing a job. However, my excitement quickly turned to frustration when the goods failed to reach me. A diligent check on the postal tracking system revealed that the parcel had been returned to the depot multiple times due to an incorrect address, despite my order confirmation stating the correct details. Determined to resolve the issue, I reached out to RS Components for assistance. Despite my polite explanation of the situation, explaining how I had already completed the job without the necessary goods, I was assured of a refund. Disappointed with the unexpected turn of events, I eagerly awaited the reimbursement that was promised to me. However, to my dismay, it seemed that the assurance of a refund was merely a placation, as the goods eventually arrived at my doorstep with the correct address, leaving me without the expected reimbursement. This lack of follow-through on their part left me feeling neglected and undervalued as a customer. Although the white scouring pads eventually found their way to me, the unsatisfactory experience has left a lasting impression. Regrettably, this ordeal has led me to the conclusion that I will not be patronizing rs-online.com in the future. The disappointment of unmet expectations and lack of accountability in addressing the issue has overshadowed the initial anticipation of utilizing their products.
H Howie T
2519 days ago

Exemplary Service Beyond Expectations: A Glimpse Into Exceptional Customer Care at RS-Online

When urgency and precision were paramount, RS-Online rose to the occasion with unmatched excellence. Seeking three peculiarly-sized batteries, my order of under £4 was processed swiftly at 17:00. Anticipation gripped me as I awaited their arrival, and to my delight, they were delivered by Parcel Post the very next morning. The precision in timing, coupled with an impeccably packaged parcel, left me in awe. The sheer dedication and attention to detail exhibited by RS-Online in fulfilling even the smallest of orders left me speechless. Their commitment to customer satisfaction shone through every aspect of this transaction, setting a remarkable standard in the realm of online shopping. This experience not only met but exceeded my expectations, leaving a lasting impression of trust and reliability. As I reflect on this seamless encounter, I am compelled to express my gratitude and admiration towards RS-Online. I am now a loyal patron, eager to explore their website for all my future needs. Thank you, RS-Online, for redefining the essence of exceptional customer service and setting a benchmark that others can only aspire to reach.
J Jan
2568 days ago

Turning a Disappointment into a Learning Experience: A Genuine Review

Reflecting on my recent experience with rs-online.com, I must share a mix of disappointment and learning. Initially excited to receive a product within a week, my anticipation was quickly halted by an email stating the unavailability of the item, with a prolonged handling time of a month. As patience wore thin and two months passed, I was informed that the desired product was no longer stocked without suitable alternatives, which left me frustrated. However, amidst the frustration, a silver lining emerged. Engaging with their customer service, I pointed out the availability of identical parts that could have been included in my order as substitutes. This revelation highlighted a gap in their communication processes and inventory management, paving the way for a much-needed improvement. While the experience tested my patience, it also shed light on the importance of transparent communication and adaptability in the realm of e-commerce. Though the process was flawed, the opportunity for growth and enhancement is evident. In navigating challenges and setbacks, there is always room for improvement and transformation. This experience, though initially disappointing, ultimately serves as a stepping stone for both the customer and the provider. I remain hopeful that future interactions with rs-online.com will showcase a refined and customer-centric approach, embodying the resilience and adaptability necessary in the digital age.
T Timothy Salter
2670 days ago

Exceptional Service and Lightning-Fast Delivery: A Weekend Surprise!

Let me start by saying that my experience with rs-online.com has been nothing short of remarkable. I placed an order for a product on a Friday afternoon, fully prepared to wait until Monday, hoping for a speedy delivery. Having had my fair share of delayed shipments from other companies, I was cautiously optimistic. However, to my astonishment, the next day, on a Saturday morning no less, my package arrived at my doorstep. Not only was the delivery unbelievably quick, but the item was exactly as described and meticulously packaged. The level of efficiency and attention to detail exhibited by this company is truly commendable. From the moment I placed my order to the moment I held the product in my hands, every step of the process was flawless. I cannot thank rs-online.com enough for exceeding my expectations and delivering not only on time but ahead of schedule. This level of service and dedication to customer satisfaction is rare to find, and I am beyond impressed. If you are looking for a company that values promptness, quality, and customer care above all else, look no further than rs-online.com. They have certainly earned a loyal customer in me.

Introduction:

RS-Online.com is an online marketplace that offers a wide range of electronic components, tools, and industrial equipment. With a focus on providing quality products and excellent customer service, RS-Online has become a trusted destination for professionals and hobbyists alike. In this editorial review, we will explore the various aspects of RS-Online.com to help you make an informed decision about your purchasing needs.

Pros:

  • Extensive product selection: RS-Online.com offers a vast range of electronic components and industrial equipment, making it a one-stop-shop for all your needs.
  • Competitive pricing: The website provides competitive prices on their products, helping customers get the best value for their money.
  • Excellent customer service: RS-Online.com has a dedicated customer service team that is available to assist customers with any queries or concerns.
  • High-quality products: Customers can rely on the website's commitment to providing superior quality products, sourced from reputable manufacturers.
  • Easy returns and exchanges: RS-Online.com offers hassle-free returns and exchanges, ensuring customer satisfaction and convenience.

Cons:

  • Shipping costs: While the website offers reliable shipping services, some customers may find the shipping costs to be slightly higher compared to other online retailers.
  • Limited promotions and discounts: RS-Online.com does not offer frequent promotions or discounts, which may be disappointing for customers seeking additional savings on their purchases.

User Experience:

RS-Online.com provides a user-friendly interface, making it easy for customers to navigate through the website and find their desired products. The search functionality is efficient, allowing users to quickly locate specific items. Product descriptions and specifications are detailed and comprehensive, assisting customers in making informed purchase decisions. The site's overall design is visually appealing and well-organized, enhancing the user experience.

Pricing and Value for Money:

RS-Online.com offers competitive pricing on its wide range of products. While some items may have higher price points compared to other retailers, the website's commitment to quality ensures customers are getting value for their money. Additionally, bulk discounts may be available for certain products, providing cost savings for business customers.

Customer Service:

RS-Online.com places great importance on customer satisfaction and has a dedicated customer service team available to assist customers with their queries and concerns. The website provides multiple channels for customer support, including phone, email, and live chat. Customers can expect prompt and helpful responses from the support team, ensuring a positive experience throughout the purchasing process.

Product Quality and Selection:

RS-Online.com offers a wide selection of products from trusted brands, guaranteeing high-quality standards. The website ensures that all products are sourced from reputable manufacturers, giving customers confidence in their purchases. Detailed product descriptions and specifications help customers make informed decisions about the suitability of a product for their specific needs.

Website Usability:

RS-Online.com has a well-designed and intuitive website that enhances the overall user experience. The website's layout is clean and uncluttered, allowing for easy navigation and quick access to desired products. The search functionality is efficient, providing accurate search results. Additionally, the website is optimized for mobile devices, enabling seamless browsing and purchasing on smartphones and tablets.

Returns and Exchanges:

RS-Online.com offers a hassle-free returns and exchanges process. If customers are not satisfied with their purchase or have received a faulty item, they can easily initiate a return or exchange through the website or by contacting customer service. The website provides clear instructions and guidelines for returning products, ensuring a smooth process for customers.

Promotions and Discounts:

While RS-Online.com does not offer frequent promotions and discounts, they occasionally have special offers on selected products. Customers can stay updated on these promotions by subscribing to the website's newsletter or following their social media accounts. While the lack of regular discounts may be a drawback for some, customers can still find competitive prices on a wide range of products.

Reputation:

RS-Online.com has built a strong reputation in the industry for its commitment to quality products, excellent customer service, and reliability. With a vast customer base and positive reviews from satisfied customers, the website has established itself as a trustworthy source for electronic components and industrial equipment.

Payment Options:

RS-Online.com provides multiple payment options to cater to the diverse needs of their customers. Customers can pay for their purchases using major credit cards, including Visa, Mastercard, and American Express. Additionally, online payment services, such as PayPal, are also accepted, offering added convenience and security for transactions.

Loyalty Programs:

Currently, RS-Online.com does not offer a specific loyalty program for its customers. However, customers can sign up for the website's newsletter to receive updates on special offers and new product launches. Regular customers may also enjoy personalized discounts or offers based on their purchasing history.

Customer Reviews:

RS-Online.com has a section on their website dedicated to customer reviews. This allows customers to provide feedback on their buying experience and the quality of the products they purchased. The website values customer opinions and uses the feedback to continuously improve their services and product offering.

Community Involvement:

RS-Online.com actively participates in the online community by engaging with customers through social media channels and forums. The website provides a platform for customers to interact and share their experiences, creating a sense of community among users. RS-Online.com also sponsors and supports various industry events and initiatives, demonstrating their commitment to the development and growth of the electronic components and industrial equipment sectors.

Shipping and Costs:

RS-Online.com offers reliable shipping services for both domestic and international deliveries. The website provides estimated delivery times and shipping costs during the checkout process, allowing customers to make informed decisions based on their requirements. While shipping costs may vary depending on the size and weight of the order, RS-Online.com strives to provide competitive rates and efficient delivery options.

Conclusion:

RS-Online.com is a reputable online marketplace that offers a wide range of electronic components, tools, and industrial equipment. With a commitment to providing high-quality products, excellent customer service, and a user-friendly website, RS-Online.com stands out as a trusted destination for professionals and hobbyists in need of reliable electronic components. While shipping costs and limited promotions may be considered minor drawbacks, the overall experience and value for money provided by RS-Online.com make it a reliable choice for various purchasing needs.