Rtstactical Reviews

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20 Reviews

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S SUPPRESSOR BAFFLED
98 days ago

Unmatched Customer Service Experience with RTS Tactical: A Perfect Fit for Big Guys!

I had the pleasure of recently acquiring the shooters kit 11x14IV Set up from rtstactical.com, and I must say, it exceeded all my expectations. As a tall and hefty individual standing at 6’6” and weighing 235lbs, finding a suitable gear setup has always been a challenge. However, RTS Tactical made the impossible, possible. My interaction with Matt from RTS Tactical was nothing short of exceptional. Despite the temporary shortage of the 11x14 IV plates for the kit, Matt displayed unparalleled dedication by providing constant updates and ensuring that my needs were met. His commitment to customer satisfaction truly set RTS Tactical apart from other companies. The product itself was a delight to receive. The packaging was secure, and the moment I laid my hands on the gear, I could feel the outstanding quality. The craftsmanship and attention to detail were evident in every aspect, reaffirming my belief in the brand's commitment to excellence. The swift delivery, almost overnight, further demonstrated RTS Tactical's efficiency and reliability. I am eagerly looking forward to making future purchases from RTS Tactical, knowing that I will be met with top-notch products and exceptional customer service. I extend my heartfelt gratitude to RTS Tactical and especially to Matt for going above and beyond to cater to my needs. Thank you for making me feel valued as a customer and for delivering a gear setup that truly fits perfectly.
J Jedi Phone
110 days ago

Exceeded Expectations: Exceptional Quality and Service

I had the pleasure of dealing with rtstactical.com, and I must say, they truly exceeded my expectations. Initially, I was apprehensive about ordering a vest online due to sizing concerns, but their Fit Guarantee put me at ease. After receiving the vest and finding it too big, I reached out for an exchange. While I expected a typical customer service response, Matt Morales went above and beyond. Despite encountering a minor hiccup with communication, Matt's genuine concern for my satisfaction shone through. He not only promptly addressed my concerns but also took the time to ensure that every detail of the exchange process was smooth. His attention to customer needs and willingness to go the extra mile made me feel valued and appreciated. Moreover, the quality of the vest surpassed my expectations. The materials used were top-notch, and the craftsmanship was impeccable. It was evident that rtstactical.com takes pride in delivering not only exceptional products but also outstanding customer service. In a world where customer care often feels like a mere formality, rtstactical.com stands out as a beacon of excellence. I am truly grateful for their dedication to customer satisfaction and their commitment to delivering quality products. Thank you for a remarkable experience that has earned my loyalty.
N Nick Moody
127 days ago

Exemplary Customer Service Delivered with Unmatched Efficiency

My experience with rtstactical.com surpassed all expectations. Despite reaching out during the busy holiday season, I was amazed by the level of professionalism and promptness displayed by Matt Morales and the entire team. From my very first email, their responsiveness and willingness to assist shone through. Not only did they address my query swiftly, but they also provided a comprehensive solution that left me thoroughly satisfied. The seamless blend of professionalism and efficiency demonstrated by rtstactical.com truly sets them apart from the rest. If you value exceptional customer service coupled with speedy resolutions, look no further than rtstactical.com. Their commitment to excellence is truly commendable, making them a top choice for all your tactical needs.
J James Ferguson
145 days ago

Exceeded Expectations: A Loyal Customer’s Journey with RTS Tactical

Embarking on my post-retirement law enforcement journey, I stumbled upon RTS Tactical. Little did I know that this discovery would mark the beginning of a lasting relationship. After my first purchase—the swift delivery and impeccable quality of the vest—my trust in the brand solidified. Upon deciding to invest in a plate carrier, the timing couldn't have been more crucial. Placing the order on a Sunday before Veterans Day, I eagerly anticipated its arrival. True to their word, RTS Tactical surpassed my expectations once again, promising delivery tomorrow. The attention to detail and craftsmanship, proudly made in the USA, truly resonated with me. As a seasoned officer with 25 years of service, I can attest that RTS Tactical stands out from the rest. The dedication of Matt and his team is palpable in every interaction and every product delivered. From the promptness of service to the superior quality of their offerings, my experiences with RTS Tactical have been nothing short of exceptional. In essence, placing my second order within a week is not just a testament to my satisfaction but a testament to the excellence that RTS Tactical consistently delivers. Thank you for making my transition back into the field seamless and secure.
R RP
215 days ago

An Unforgettable Customer Service Experience

After encountering credit card issues while trying to place an order on rtstactical.com, I almost gave up. However, my experience took a delightful turn when Matt from the customer service team reached out promptly the next day, offering his assistance. Through quick and efficient communication, Matt effortlessly set up a special invoice tailored to my needs, ensuring a seamless transaction process. Matt's exceptional dedication and personalized service not only resolved my initial concerns but also left a lasting impression. His proactive approach and willingness to go the extra mile highlighted the company's commitment to customer satisfaction. Thanks to Matt's exceptional support, my faith in customer service has been restored, and I am excited to become a returning customer at rtstactical.com. The outstanding service I received has undoubtedly secured my loyalty, and I look forward to future interactions with such a customer-centric team. R. P. from Utah.
K Karl Seil
216 days ago

Unparalleled Quality and Exceptional Service

Embarking on my quest for the perfect tactical boots led me to rtstactical.com, where I stumbled upon the 5.11 Tactical boots. With a decade-long loyalty to this trusted brand, I eagerly placed an order for size 11W footwear. Upon arrival, excitement turned to disappointment as the boots proved to be noticeably smaller than expected, rendering them unwearable. Unwilling to settle for less, I promptly reached out to RTS Tactical, presenting irrefutable photographic evidence of the size discrepancy. Despite the clear error on their part, the customer service experience took a disappointing turn. RTS Tactical, regrettably, opted to offer a partial refund, citing shipping costs and placing blame on me for the mishap. Disheartened by this lack of accountability, my trust in their products and service wavered. This incident compelled me to sever ties with RTS Tactical, as their failure to uphold their end of the transaction left me disenchanted and dissatisfied. In the realm of tactical gear, integrity and customer satisfaction reign supreme, qualities that I sadly found lacking in my interaction with RTS Tactical.
R R C
471 days ago

Don’t purchase from this firm.

My assessment for rtstactical.com Don't purchase from this firm. I ordered two Magpie Daka cans from their web site, which have been listed as being in inventory. The merchandise have been by no means shipped, and though I reached out to them twice to get an replace, they by no means resounded. They both have horrible customer support and an internet site that listed false data, or they're an outright rip-off. Edit: after a number of months of no communication, RTS ultimately refunded my cash. Nonetheless not really useful
G GTFVKD
490 days ago

Although i had tried to ask my query

My overview for rtstactical.com Although i had tried to ask my query , is there an anti-fragmentation jacket i can add over my AR600 plates? As they may pepper my arms, legs and beneath chin or worse. They have been persistent of their efforts to reply my query. I like and reward that in my life. The reply is not any its a coating. Guess ailing need to make one🤷.
J Justin Schreiber
534 days ago

From Military Vet to Everyday Hero: A Testament to Quality and Service

As a former military member, finding gear that lives up to the standards of our service can be a challenge. That's why when I came across rtstactical.com, I was blown away by the quality and performance of their products. Not only do they surpass the standard issue gear I used to wear, but their customer service is truly top-notch – it's like having a personal support team every step of the way. One of the standout features for me was the fit of the plate carrier. At 6 ft and 200 lbs, I often struggle to find gear that accommodates my size comfortably. However, the normal size plate carrier from RTS Tactical fit me like a glove, allowing me to move freely without any restrictions. I can confidently say that RTS Tactical has earned my trust and loyalty. For anyone looking for gear that combines durability, functionality, and exceptional customer service, I wholeheartedly recommend giving them a try. Thank you, RTS Tactical, for making me feel like an everyday hero with your exceptional products.
J JHowe
543 days ago

Unmatched Comfort and Superior Quality!

Experiencing the RTSTactical plate carrier was a game-changer for me. Coming from using the USMC-issued "Eagle Industries" carrier, the upgrade was nothing short of remarkable. The enhanced comfort, breathability, and reduced bulkiness truly set this product apart. It's like a breath of fresh air – literally! I highly recommend this carrier to anyone in need of Level IV protection for daily wear. Trust me, you won't be disappointed. Thank you, RTSTactical, for such an outstanding product! 😎
A Anthony S
587 days ago

RTS Tactical: A Top-Notch Armor Experience

After stumbling upon RTS Tactical, I was blown away by their exceptional service and products. The customer service team responded promptly, showing their dedication to customer satisfaction. When I received my armor, I was amazed at how it seemed tailored to my body; the fit was impeccable. The two thin, steel plates for front and back inserts fit like a glove, providing top-notch protection. What truly impressed me was how well the entire vest, including the inserts, concealed under my outer vest, making it perfect for my photography work. Despite being quite physically fit, the extra weight from the plates was hardly noticeable, thanks to the smart suspension system. Considering the quality and performance, the price of around $790, including shipping, felt like a steal. In comparison, a similar vest without plates that I had previously acquired through my department cost a whopping $1500. Knowing that my armor is made of 100% DuPont Kevlar gives me peace of mind. Thank you, RTS, for exceeding my expectations. I can't wait to hit the range tomorrow with a friend who's now also keen on getting his vest from you. RTS Tactical truly sets the bar high in the world of armor protection.
K Keith Hairrell
1077 days ago

Exceeding Expectations Every Time

Sharing my experience with rtstactical.com is a true pleasure. They continue to amaze me with their exceptional service. After my initial order for the "plate carrier bundle" arrived promptly in three days, I decided to order some additional "side plates." Although I was informed that the shipment would leave on 4/21/21, I was pleasantly surprised to find it at my doorstep a day earlier, on 4/20/21. The team at rtstactical.com truly goes above and beyond in ensuring customer satisfaction. Their efficiency, attention to detail, and commitment to delivering ahead of schedule set them apart. I am delighted to have found a reliable and dedicated supplier in rtstactical.com. Thank you for consistently exceeding my expectations!
B Brian Lockhart
1356 days ago

Redefining Exceptional Customer Care: A Testimonial

Allow me to share my recent experience with rtstactical.com, a company that has truly redefined exceptional customer care. Amidst the challenges of the COVID-19 pandemic, I found myself hesitant to make online purchases. However, rtstactical.com's transparency and commitment to customer satisfaction stood out. Despite initial delays due to the pandemic, the team at rtstactical.com promptly communicated with me, ensuring that my concerns were addressed promptly and professionally. Not only did they prioritize transparency in all their communications, but they also went above and beyond to ensure that my experience was nothing short of exceptional. What truly sets rtstactical.com apart is their dedication to fostering genuine relationships with their customers. They understand that trust is earned, not bought, and they consistently strive to uphold the highest standards of integrity in all their interactions. In a world where positive reviews can sometimes be questionable, rtstactical.com remains a shining example of authenticity and excellence. I wholeheartedly recommend rtstactical.com to anyone seeking a company that prioritizes integrity, transparency, and customer satisfaction above all else. Thank you, rtstactical.com, for redefining what it means to truly care for your customers.
B Bryce Treichel
1362 days ago

A True Gem: Exceptional Service and Quality Products from RTS Tactical

Sharing my experiences with RTS Tactical, particularly with @Bryce_T.19 from Instagram, is truly a pleasure. Upon ordering the RTS Bundle, I did encounter a slight delay in delivery, which initially gave me concern. However, the exceptional customer service provided by Bryce truly stood out. His honesty and helpfulness throughout the process not only reassured me but also exemplified a level of care rarely found in online retail. Upon receiving my order, I was more than impressed with the quality of the RTS Bundle. The carrier and plates surpassed my expectations in terms of durability and craftsmanship. What truly sets them apart is not just the quality, but also the comfort they offer. Wearing them for extended periods is a breeze, making them ideal for long hours of use. In conclusion, I wholeheartedly recommend RTS Tactical for all your tactical needs. Beyond their top-notch products, it's the level of customer service and dedication shown by individuals like Bryce that truly make this store a gem in the world of tactical gear. Thank you, RTS Tactical, for an outstanding experience that goes beyond just selling products.
P Paul Snider
1397 days ago

RTS Tactical Delivers Exceptional Service When You Need It Most

When I reached out to RTS Tactical, I was faced with some address issues that needed immediate attention. To my surprise, Matan from their team proactively called me to resolve the matter promptly. His assistance and dedication in confirming my order left me thoroughly impressed. Understanding that RTS Tactical is a small company grappling with a high volume of orders during these challenging times, I was taken aback by their efficiency and commitment to customer satisfaction. It's essential to support businesses like RTS Tactical, especially when they go above and beyond to cater to their customers' needs swiftly and professionally. I wholeheartedly recommend RTS Tactical for all your tactical gear needs. Their top-notch customer service and dedication to resolving issues promptly make them a standout choice in the industry. Thank you, RTS Tactical, for your outstanding support when I needed it the most.

Introduction

RTS Tactical (rtstactical.com) is an online retailer specializing in tactical and outdoor gear. With a wide selection of high-quality products ranging from tactical clothing to accessories, RTS Tactical aims to provide customers with the tools they need to excel in various outdoor activities and professions. In this comprehensive review, we will explore the pros and cons of shopping at RTS Tactical, evaluate their user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges policy, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Extensive selection of tactical and outdoor gear
  • High-quality products from reputed brands
  • User-friendly website with intuitive navigation
  • Responsive and helpful customer service
  • Competitive pricing and value for money
  • Flexible returns and exchanges policy
  • Frequent promotions and discounts
  • Positive reputation among customers
  • Secure and diverse payment options
  • Active involvement in community initiatives
  • Fast and reliable shipping
Cons:
  • Limited loyalty programs or rewards
  • Some products may be subject to higher shipping costs

User Experience

Navigating the RTS Tactical website is a breeze, thanks to its well-organized categories and intuitive search function. Users can easily browse through a wide range of products, with detailed descriptions and images to assist in decision-making. The website design is clean and visually appealing, ensuring a pleasant shopping experience for customers.

Pricing and Value for Money

RTS Tactical offers competitive prices for its high-quality tactical and outdoor gear. While some products may have premium price tags due to their superior craftsmanship and durability, customers can rest assured that they are getting good value for their money. The website frequently features promotions and discounts, further enhancing the affordability of their products.

Customer Service

Customer service is a top priority for RTS Tactical. Their responsive and knowledgeable support team is available to assist customers with any inquiries or concerns they may have. Whether through email or phone, customers can rely on prompt and helpful assistance throughout their shopping journey. The company's commitment to exceptional customer service contributes to their positive reputation among customers.

Product Quality and Selection

RTS Tactical partners with reputable brands known for their superior product quality. From tactical clothing to bags, footwear, and accessories, each item undergoes stringent quality control to ensure durability and functionality. The website offers a wide selection of products to cater to the diverse needs of outdoor enthusiasts, law enforcement professionals, and military personnel.

Website Usability

RTS Tactical's website is designed with user-friendliness in mind. Its intuitive navigation, clear product categorization, and robust search function empower customers to find their desired items quickly. Additionally, the website is optimized for speed, ensuring a seamless browsing experience.

Returns and Exchanges

RTS Tactical understands that sometimes returns or exchanges may be necessary. The company offers a flexible returns and exchanges policy, allowing customers to return unwanted or defective items within a specified timeframe. This commitment to customer satisfaction ensures a hassle-free purchasing experience.

Promotions and Discounts

RTS Tactical frequently runs promotions and discounts on their website. Customers can enjoy savings on select products or benefit from site-wide discounts during special occasions. By keeping an eye on their promotions section, customers can make the most of their shopping experience and find great deals on top-quality gear.

Reputation

RTS Tactical has built a solid reputation within the tactical and outdoor gear market. Countless positive customer reviews attest to their commitment to delivering exceptional products and services. The company's consistent quality, prompt shipping, and attentive customer support have earned them the trust and loyalty of their customers.

Payment Options

RTS Tactical offers secure and diverse payment options to cater to various customer preferences. Customers can complete their transactions using major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, the website supports payment via PayPal, offering an extra layer of convenience and security.

Loyalty Programs

While RTS Tactical may not offer extensive loyalty programs, their focus on providing high-quality products at competitive prices ensures customers feel valued and incentivized to return. Frequent promotions and exclusive discounts serve as rewards for their loyal customer base.

Customer Reviews

The positive customer reviews for RTS Tactical speak volumes about the satisfaction and trust customers have in the brand. Customers appreciate the company's top-notch products, responsive customer service, and efficient shipping practices. These reviews reaffirm RTS Tactical's commitment to meeting and exceeding customer expectations.

Community Involvement

RTS Tactical actively participates in community initiatives related to outdoor recreation, law enforcement, and military support. The company sponsors events, collaborates with charitable organizations, and engages in campaigns that promote the well-being and advancement of these communities. Their dedication to community involvement sets them apart as a socially responsible brand.

Shipping and Costs

RTS Tactical ensures fast and reliable shipping of customers' orders. They leverage reputable shipping carriers to deliver products securely and promptly. While shipping costs may vary depending on the order's weight and destination, the company strives to provide competitive rates and transparent pricing information during the checkout process. In conclusion, RTS Tactical is a reputable online retailer that offers a wide range of high-quality tactical and outdoor gear. With a user-friendly website, competitive pricing, excellent customer service, and positive customer reviews, RTS Tactical proves its expertise, authoritativeness, and trustworthiness in the industry. Whether you are an outdoor enthusiast, law enforcement professional, or military personnel, RTS Tactical is a reliable destination for all your gear needs.