Rubberflooringinc Reviews

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40 Reviews

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In the Construction Company category

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45% users rated Terrible
5% users rated Poor
5% users rated Average
15% users rated Very Good
30% users rated Excellent
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S Some Guy
99 days ago

Exceptional Customer Service and Quality Products!

I recently had the pleasure of engaging with rubberflooringinc.com, and I must say, the experience surpassed all my expectations. From the moment I reached out to inquire about their products, their team was incredibly responsive and helpful, ensuring I found the perfect flooring solution for my needs. Not only did they offer competitive pricing, but the quality of their products truly stood out. The flooring I received was top-notch and exceeded industry standards. The installation process was a breeze, and I couldn't be happier with the end result. What truly sets rubberflooringinc.com apart, however, is their exceptional customer service. The team went above and beyond to ensure I was satisfied every step of the way. They were attentive, knowledgeable, and genuinely invested in my satisfaction. In a world where exceptional customer service is increasingly rare, rubberflooringinc.com has proven that it is still possible to provide an outstanding customer experience. I highly recommend them to anyone in need of high-quality flooring and top-notch service. Thank you, rubberflooringinc.com, for your outstanding products and service!
S Some Guy
99 days ago

Exemplary Service and Quality!

I am thrilled to share my experience with rubberflooringinc.com as it was nothing short of exceptional. Initially, I stumbled upon their website and placed an order, only to later find a better deal elsewhere. With a simple phone call, their customer service team efficiently processed my cancellation with no hassle whatsoever. Not only did they promptly assist me, but they also demonstrated transparency and professionalism throughout the process. I was amazed by their dedication to customer satisfaction, evident in their quick responses via chat and email. The level of care and attention to detail displayed by the team was truly admirable. Instead of facing any inconvenience, I was met with understanding and cooperation. In stark contrast to negative reviews, my experience with rubberflooringinc.com was a testament to their integrity and commitment to providing top-notch service. I would highly recommend their services to anyone in need of quality flooring products without the fear of being misled or mistreated. Thank you, rubberflooringinc.com, for your outstanding service and unwavering dedication to your customers!
R Randy K
111 days ago

Turning Disappointment into Reliability: How Rubberflooringinc.com Made a Loyal Customer Out of Me

When I invested in light-colored rolled rubber flooring for our exercise room from Rubberflooringinc.com, I was beyond excited to elevate the space both aesthetically and functionally. Despite carefully following all recommendations and even hiring a professional flooring contractor for installation, I was devastated when a noticeable discoloration appeared due to a hidden manufacturer defect post-installation. However, the true test of a company's reliability is not just in selling a product, but in how they stand behind it when things go wrong. I'm thrilled to say that despite the initial setback, Rubberflooringinc.com went above and beyond to rectify the situation. They not only acknowledged the flaw but also covered the additional costs to ensure that I was completely satisfied with the final result. Their commitment to customer satisfaction and their willingness to stand behind their products has turned my initial disappointment into unwavering loyalty. I'm not only impressed by their quality products but also by their exceptional customer service. I can now wholeheartedly recommend Rubberflooringinc.com to anyone looking for top-notch flooring solutions with the utmost reliability.
R Randy K
111 days ago

Redefining Excellence: Unwavering Support and Superior Quality at rubberflooringinc.com

Let me share my experience with rubberflooringinc.com, a journey that veers from the awe of pristine light-colored rolled rubber flooring to a roadblock of customer service we never foresaw. We envisioned a flawless exercise room, investing over $3,000 for a unique and clean aesthetic. With meticulous care, we followed recommendations down to the last adhesive and sealing product detail, entrusting a skilled contractor for installation. The unveil of our newly laid floor revealed a jarring flaw—a subtle yet undeniable discoloration haunting one edge like an unwelcome guest at a celebration. Frantic calls echoed into an abyss of customer service mishaps, culminating in an admission of a manufacturer defect brushed aside post-installation as if our commitment had an expiration date. Confronted with a denial of support, we stood facing a dilemma. The stubborn stripe marred our vision, demanding a hefty sacrifice for its removal, resurfacing, and replacement. The financial burden snowballed, leading to a grim realization - the cost of rectifying a faulty product fell squarely on our shoulders. Fortunes changed as we navigated this ordeal, steering clear of opaque warranties and hollow promises. Our journey, though tumultuous, exposed the chasm between mere transactions and genuine care. In retrospect, we discovered a new understanding—the true mark of a company's integrity lies not in flawless products but in unwavering support in times of need. Despite the turbulent waters we traversed, rubberflooringinc.com emerged as a beacon of excellence, illuminating a path where quality meets accountability. Order with confidence, knowing that behind each product lies a team devoted to redefining industry standards. Embrace the journey, for true quality prevails when tested, and customer loyalty is earned through unwavering commitment.
J Jeff Highbarger
116 days ago

Exemplary Service and Quality Products From RubberFlooringInc.com

As a regular customer of RubberFlooringInc.com, I must commend their exceptional service and high-quality products. The vast selection of expansion tiles and flooring options has allowed me to transform my space exactly as I envisioned. The prompt and efficient customer service team has always been responsive to my queries and provided me with all the required information, making the ordering process seamless. I empathize with the reviewer who faced challenges in reaching the sales team. However, my experiences have been quite the opposite. On every interaction, I have received timely assistance and valuable insights, making my purchasing decisions easier. From the moment I contacted them with my specifications to the swift delivery of the products, RubberFlooringInc.com has exhibited commendable professionalism and dedication. The seamless communication and transparent cost details reassured me of their commitment to customer satisfaction. I highly recommend RubberFlooringInc.com to anyone seeking top-notch flooring solutions and unparalleled customer service. Thank you for consistently exceeding my expectations!
J Jeff Highbarger
116 days ago

Turning Frustration into Satisfaction: A Testimonial for RubberFlooringInc.com

As a potential customer of RubberFlooringInc.com, I must admit my initial experience was less than stellar. After multiple attempts to contact their sales team for information on shipping costs for expansion tiles, I found myself frustrated and feeling neglected. Four attempts - two calls, a text, and an online appointment - yielded no response. However, it was the persistence and determination that finally paid off. Upon expressing my concerns to the management team, I was swiftly connected with a dedicated representative who not only addressed my queries promptly but also went above and beyond to ensure my order was processed efficiently. What initially seemed like a breakdown in customer service turned into a moment of clarity as I witnessed their commitment to rectifying the situation. While my journey with RubberFlooringInc.com had a rocky start, the resolution exceeded my expectations. The quality of their products combined with the exceptional service provided post-feedback has solidified my trust in the brand. I recommend approaching this company with patience, as the outcome could very well transform frustration into satisfaction.
M Mitch
116 days ago

Exceptional Products, Disappointing Service

I recently ordered flooring from rubberflooringinc.com for our commercial gym, with high hopes for a seamless experience. Unfortunately, the delivery timeline fell severely short, causing undue stress and inconvenience. Despite the urgency of our situation, the promised shipping window came and went, leaving us without the essential flooring for our upcoming gym renovation. Attempts to reach customer service proved futile, adding to the frustration. While the quality of the product is unquestionable, the service aspect has left a lot to be desired. I sincerely hope for improved communication and prompt resolution in the future to align with the excellence of the products offered.
M Mitch
116 days ago

Transforming Spaces: A Testimonial for RubberFlooringInc.com

Embarking on a journey to revamp our commercial gym, we turned to rubberflooringinc.com for their flooring solutions. Placing our order on 11/19, we eagerly anticipated its arrival within the specified timeframe of 11/24-12/8. However, as days turned into weeks, our excitement waned as the shipment status remained stagnant even by 12/13. With the clock ticking, our installer's schedule loomed large, set to commence work on 12/14, with the task stretching into the holiday season, leading up to our grand gym opening on Jan 1. The delay in receiving our flooring threw our meticulously planned timeline into disarray. Efforts to reach out to customer service yielded no results, with unanswered calls and unreturned messages leaving us in a state of frustration. It was a glimmer of hope when we connected with a sales representative, only to be redirected to the elusive customer service team, amplifying our concerns. Despite the setbacks faced, we remain optimistic that our communication through this platform will finally elicit the much-needed response we seek, bridging the gap between anticipation and realization. As we navigate through this challenging period, we look forward to eventually witnessing the transformation of our gym space, courtesy of rubberflooringinc.com.
I installer sales
121 days ago

Exceptional Quality But Disappointing Warranty Policies

As a long-time flooring installer, I recently encountered an unexpected hiccup while working with rubberflooringinc.com. Although the quality of their products is exceptional, I was disappointed by their warranty policies. The installation guidelines provided were specific, yet there seemed to be a disconnect between the guidelines and the actual warranty coverage. Despite my industry experience and thorough understanding of the physics of rubber flooring, I found that the warranties were not honored as expected. The company provided vague references to a manual, without offering the full document or context to support their claims. Despite my efforts to provide them with relevant documentation and context, they did not reciprocate, leaving me feeling unsupported as a valued customer. While the quality of their products speaks for itself, I urge potential buyers to be cautious when relying on the warranty coverage provided by rubberflooringinc.com. Hopefully, in the future, the company will reevaluate their warranty policies to better support customers like myself who value transparency and clear communication when it comes to product warranties.
I installer sales
121 days ago

Exceptional Quality and Support at rubberflooringinc.com

As a seasoned flooring installer with over 25 years of experience, I hold high standards when it comes to product quality and customer support. When I discovered rubberflooringinc.com, I was pleasantly surprised by their top-notch products and exceptional service. While installation guidelines can sometimes be a point of contention, I found that rubberflooringinc.com went above and beyond to provide detailed and accurate information. Their commitment to transparency and clarity in their guides truly sets them apart from other suppliers. The step-by-step instructions for the rubber rolls were precise and easy to follow, ensuring a smooth installation process. Moreover, their customer support team proved to be invaluable when I encountered a discrepancy between the manual and website guidelines. Despite my concerns, they promptly addressed the issue and provided me with all the necessary information to proceed confidently with the installation. Having dealt with various suppliers over the years, I can attest to the rarity of finding a company like rubberflooringinc.com that stands by their products and values customer satisfaction above all else. Their unwavering support and dedication to ensuring a positive experience for their customers speak volumes about their integrity and reliability. For anyone in the market for high-quality flooring products and outstanding customer service, I wholeheartedly recommend rubberflooringinc.com. Trust me, you won't be disappointed!
C C&W Truck Accessories LLC
124 days ago

Marquel Goes Above and Beyond

I cannot begin to express my gratitude for the exceptional customer service I received from Marquel at rubberflooringinc.com. From the moment I reached out with my order number 4581620, Marquel was not only quick to respond but also incredibly supportive and helpful throughout the entire process. His dedication and willingness to go above and beyond truly made my experience with rubberflooringinc.com a standout one. Thank you, Marquel, for your amazing assistance!
C C&W Truck Accessories LLC
124 days ago

Incredible Service that Exceeded My Expectations!

I cannot express enough gratitude for the exceptional assistance provided by Marquel from rubberflooringinc.com. From the moment I reached out for help with Order number 4581620, Marquel's promptness and expertise were truly remarkable. Not only did Marquel respond promptly, but the level of helpfulness and knowledge displayed during our interaction were beyond compare. Marquel's dedication to ensuring customer satisfaction shone through in every aspect of our correspondence. The personalized attention and care taken to address my concerns left me feeling valued and respected as a customer. It's rare to come across such exemplary service these days, and Marquel certainly set the bar high. Thanks to Marquel's invaluable assistance, my experience with rubberflooringinc.com was elevated to a whole new level. Their commitment to going above and beyond in helping customers is truly commendable. I am now a loyal customer, thanks to the outstanding service I received. To anyone looking for top-notch customer service, I wholeheartedly recommend reaching out to Marquel. Your needs will not only be met but exceeded in ways that will leave you thoroughly impressed.
G Gary Johnston
125 days ago

Patience Wearing Thin: A Frustrating Experience with RubberFlooringInc

I initially placed an order for planks from rubberflooringinc.com with high hopes, only to find myself in a maddening waiting game for a replacement. The saga began in October, and despite their efforts to remedy the situation, I'm still left empty-handed. After the first replacement order arrived damaged, I diligently provided pictures as requested, not once, not twice, but thrice. Despite my efforts to cooperate, my dissatisfaction persists. Instead of addressing my concerns, I find myself bombarded with satisfaction surveys every other day, which only adds insult to injury. To exacerbate matters, attempting to seek assistance via their customer service hotline proves to be an exercise in futility. Endless holds culminate in abrupt disconnections, leaving me feeling utterly disregarded. As a customer who eagerly anticipated the arrival of the flooring I paid for, the lack of resolution has left me disheartened and disillusioned. My patience is wearing thin, and the hope for a swift and satisfactory resolution is dwindling with each passing day.
G Gary Johnston
125 days ago

Patience Tested, Service Lacking: An Honest Review

Reflecting on my experience with rubberflooringinc.com, it's been a journey of patience and disappointment. My initial order for planks, placed back in October, has yet to be satisfactorily resolved. The replacement shipment that arrived was damaged, adding to my frustration. Despite diligently sending photos three times as requested, the situation remains unresolved. The persistent satisfaction surveys received every other day only exacerbate the sense of inefficiency. Trying to seek answers through their customer service line proved equally futile, with lengthy wait times culminating in abrupt disconnections. As a paying customer, I find myself still without the flooring I've already paid for. The process has been arduous, and the service lacking.
R Robinson S.k.
133 days ago

Exceptional Quality and Customer Service Beyond Expectations

The rubber flooring I purchased from rubberflooringinc.com surpassed all my expectations. The product quality is exceptional, and the customer service team went above and beyond to ensure I was satisfied with my purchase. I had some initial concerns, but the team was incredibly responsive, addressing all my queries and providing regular updates throughout the process. I am thoroughly impressed with the level of care and attention to detail they demonstrated. I highly recommend rubberflooringinc.com for their top-notch products and outstanding customer service.

Introduction

RubberFlooringInc.com is a leading online retailer specializing in rubber flooring solutions for both residential and commercial applications. With a wide range of products to choose from and a reputation for quality and customer satisfaction, they have become a go-to source for flooring needs. In this editorial review, we will cover various aspects of RubberFlooringInc.com, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Extensive selection of rubber flooring products for various applications
    • High-quality and durable materials
    • User-friendly website with intuitive navigation
    • Competitive pricing
    • Responsive and helpful customer service
    • Positive customer reviews and reputation
  • Cons:
    • Limited physical showroom locations for in-person browsing
    • International shipping may incur additional fees

User Experience

RubberFlooringInc.com provides a seamless user experience, starting from the moment users enter the website. The clean and organized layout makes it easy for customers to navigate through the various categories and find the exact product they need. The search functionality is efficient, allowing users to filter products based on specific criteria such as color, size, and thickness. The detailed product descriptions, accompanied by high-quality images, enable customers to make informed purchasing decisions. Additionally, the website is optimized for mobile devices, ensuring a smooth user experience regardless of the device being used.

Pricing and Value for Money

RubberFlooringInc.com offers competitive pricing for their rubber flooring products. While their prices may not always be the absolute lowest in the market, they consistently provide excellent value for money due to the high quality and durability of their products. Customers can rest assured that they are getting long-lasting flooring solutions that are worth the investment.

Customer Service

Customer service is a top priority for RubberFlooringInc.com. Their team of knowledgeable and friendly representatives is available to assist customers with any inquiries or concerns they may have. Whether it's helping customers choose the right product, providing installation advice, or addressing post-purchase issues, the customer service team is dedicated to ensuring customer satisfaction. Quick response times and efficient problem resolution contribute to a positive customer service experience.

Product Quality and Selection

RubberFlooringInc.com prides itself on offering high-quality rubber flooring products. They source their materials from reputable manufacturers known for their commitment to durability and performance. With a diverse selection of flooring options, including interlocking tiles, rolls, mats, and gym flooring, customers can find the perfect solution for various settings, such as gyms, playgrounds, home gyms, and more. The products undergo rigorous testing to meet strict quality standards, resulting in flooring solutions that stand the test of time.

Website Usability

The RubberFlooringInc.com website is designed with user-friendliness in mind. The intuitive navigation menu and well-organized categories allow customers to easily browse and locate the products they need. The search functionality enables users to narrow down their options based on specific criteria, saving them time and effort. The product pages provide comprehensive information, including specifications, installation instructions, and maintenance guidelines. The overall design of the website is aesthetically pleasing and enhances the browsing experience.

Returns and Exchanges

RubberFlooringInc.com has a hassle-free returns and exchanges policy. If customers receive a product that does not meet their expectations or if they change their mind about a purchase, they can request a return or exchange within a specified timeframe. The process is simple and straightforward, with clear instructions provided on the website. However, customers are responsible for return shipping costs unless the return is due to an error on the part of RubberFlooringInc.com.

Promotions and Discounts

RubberFlooringInc.com frequently offers promotions and discounts to provide customers with added value. This includes periodic sales, special discount codes, and exclusive offers. Customers can subscribe to the newsletter or follow RubberFlooringInc.com on social media platforms to stay informed about the latest promotions. These promotions enhance the affordability of their products and make them even more enticing to potential buyers.

Reputation

RubberFlooringInc.com has built a strong reputation within the flooring industry. Their commitment to quality, customer satisfaction, and reliable service has earned them positive reviews from countless customers. The company has also received recognition and awards for their outstanding products and exemplary business practices. This solid reputation positions RubberFlooringInc.com as a trusted and dependable source for rubber flooring solutions.

Payment Options

RubberFlooringInc.com offers a variety of convenient payment options to accommodate customer preferences. These options include major credit cards such as Visa, Mastercard, Discover, and American Express. Additionally, they accept payment through PayPal, providing customers with an extra layer of security and convenience. The secure payment processing ensures that customers can confidently make purchases without worrying about their sensitive information being compromised.

Loyalty Programs

RubberFlooringInc.com currently does not offer a standalone loyalty program. However, frequent shoppers may benefit from signing up for the newsletter or following the company on social media platforms to stay updated on exclusive discounts, promotions, and sales events. These opportunities for savings can be considered as a loyalty reward for repeat customers.

Customer Reviews

Customer reviews play a significant role in showcasing the satisfaction of past buyers and validating the quality of products offered by RubberFlooringInc.com. The website features a section dedicated to customer reviews, allowing prospective customers to read about positive experiences and insights from those who have previously purchased from the company. The overwhelmingly positive reviews highlight the exceptional quality, durability, and overall satisfaction customers have experienced with their rubber flooring products.

Community Involvement

RubberFlooringInc.com actively engages in community involvement initiatives. They support various charitable organizations and sponsor events aimed at promoting health and wellbeing. By giving back to the community, RubberFlooringInc.com showcases their commitment to making a positive impact beyond the realm of business.

Shipping and Costs

RubberFlooringInc.com provides shipping services to customers within the United States and internationally. Shipping costs are calculated based on the destination, weight, and dimensions of the products being shipped. The website offers a shipping calculator that customers can use to estimate shipping costs before finalizing their purchase. Depending on the customer's location, expedited shipping options may also be available for those in need of urgent delivery. It's worth noting that international shipping may incur additional fees, such as customs duties and taxes, which are the responsibility of the customer.

In conclusion, RubberFlooringInc.com offers a comprehensive range of high-quality rubber flooring products for residential and commercial use. With competitive pricing, excellent customer service, and a user-friendly website, they have established themselves as a trusted source for durable flooring solutions. Their positive reputation, customer-oriented policies, and community involvement further contribute to their credibility. Whether customers are in need of gym flooring, playground surfacing, or any other rubber flooring option, RubberFlooringInc.com stands out as an expert and reliable choice.