Rubberflooringinc User Reviews
2254
Total User Ratings4/5
Final VerdictUsers Voice for Rubberflooringinc
0% users rated Poor
0% users rated Average
8% users rated Very Good
28% users rated Excellent
Rate Rubberflooringinc Coupons Store
| Oct 2022 | 1 | 3.6 | 1.3 | 4.7 | 4.8 | 4 |
|---|---|---|---|---|---|---|
| Nov 2022 | 1 | 4.4 | 1.4 | 4.5 | 4.9 | 3.3 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Jan 2023 | 5 | 4.1 | 1.4 | 4.1 | 4.8 | 2.7 |
| Mar 2023 | 3.4 | 5 | 1.3 | 5 | 5 | 3 |
| Line Chart for Rating of peer stores |
rubberflooringinc.com
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Detailed Rubberflooringinc Review by Aisha Bachlani
Introduction
RubberFlooringInc is a leading online retailer of rubber flooring, foam mats, and more. It has been in business since 2008 and is dedicated to providing quality products at affordable prices. With a wide range of products and competitive prices, RubberFlooringInc has become a go-to destination for those looking to upgrade their home or commercial gym.Pros and Cons
Pros:- Wide selection of rubber flooring and foam mats
- Competitive prices
- Free samples available
- Excellent customer service
- Fast and reliable shipping
- Some products may have a strong odor upon arrival
- Limited color options for some products
- No physical store locations
- Returns can be complicated
User Experience
The RubberFlooringInc website is easy to navigate, with clear categories that make it simple to find the products you are looking for. The website's product descriptions and photos are detailed, giving users a good idea of what they are buying. Additionally, the site provides flooring ideas and installation guides, making it a helpful resource for those embarking on a DIY project.Pricing and Value for Money
RubberFlooringInc offers a wide range of products at competitive prices. The company frequently has promotions and discounts, including sale items and bulk order discounts. Additionally, the website offers free shipping on select products, which can add to the overall value for the customer.Alternatives
Other online retailers of rubber flooring and foam mats include Greatmats, FlooringInc, and IncStores. Each has its strengths and weaknesses, so it's worth comparing product selection, pricing, and customer service to find the best fit for your needs.Customer Service
RubberFlooringInc is known for its excellent customer service. The company's representatives are knowledgeable and helpful, and are available via phone, email, or chat. Additionally, the company offers a 90-day satisfaction guarantee, giving customers peace of mind when making a purchase.Product Quality and Selection
RubberFlooringInc offers a wide selection of rubber flooring and foam mats for a variety of uses. The company's products are of high quality and are designed to withstand heavy use. Additionally, the website offers free samples, which can help customers make informed decisions about their purchases.Website Usability
The RubberFlooringInc website is easy to use, with clear categories and product descriptions. The website is also mobile-friendly, allowing customers to shop from their smartphones or tablets.Returns and Exchanges
Returns and exchanges can be complicated with RubberFlooringInc, as each product has its own set of rules and regulations. The company recommends that customers contact customer service before making a return or exchange to ensure that everything is processed correctly.Promotions and Discounts
RubberFlooringInc frequently has promotions and discounts, including sale items and bulk order discounts. Additionally, the website offers free shipping on select products.Reputation
RubberFlooringInc has a good reputation in the industry, with many satisfied customers praising the company's products and customer service. The company has an A+ rating with the Better Business Bureau, indicating a commitment to customer satisfaction.Payment Options
RubberFlooringInc accepts a variety of payment options, including credit cards, PayPal, and Amazon Pay. The website uses SSL encryption to ensure that customer information is secure.Loyalty Programs
RubberFlooringInc does not have a loyalty program at this time.Customer Reviews
Customer reviews of RubberFlooringInc are generally positive, with many praising the company's products and customer service. Some customers have noted issues with strong odors upon arrival, but overall, customers are satisfied with their purchases.Community Involvement
RubberFlooringInc does not have any specific community involvement initiatives at this time.Shipping and Costs
RubberFlooringInc offers fast and reliable shipping on all products. Shipping costs vary depending on the product and location, but the website offers free shipping on select products. Shipping times vary, but the company provides estimated arrival dates at checkout.Rubberflooringinc Recent User Reviews
Duration
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Reviewer Name: JR
Review Submission Date: 2023-01-27
Review Title: Great product and great service Lydia…
Review Submission Date: 2023-01-27
Review Title: Great product and great service Lydia…
Review Description: Great product and great service Lydia was quick to respond and make sure I was being helped.
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Reviewer Name: Jamie Noll
Review Submission Date: 2023-01-13
Review Title: Had a great interaction with Marcel T
Review Submission Date: 2023-01-13
Review Title: Had a great interaction with Marcel T
Review Description: Had a great interaction with Marcel T. who helped me resolve an order issue. He was knowledgeable, kind and earlier fixed the issue. Also very happy to see a company that takes fraud seriously and works hard to ensure all potential fraudulent activity is investigated.
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Reviewer Name: Gregory Garcilazo
Review Submission Date: 2022-12-28
Review Title: Jasmine was very helpful in resolving…
Review Submission Date: 2022-12-28
Review Title: Jasmine was very helpful in resolving…
Review Description: Jasmine was very helpful in resolving my issue.
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Reviewer Name: Jon
Review Submission Date: 2022-12-27
Review Title: Shipping mistake taken care with good customer service
Review Submission Date: 2022-12-27
Review Title: Shipping mistake taken care with good customer service
Review Description: After connecting with Marcel for return of wrong shipment of floor mats. He sent back shipping labels and set up the time for pick up quickly. He also explained the reason for the mishap which is nice to know when so many other companies don't give you the time of day. Looking forward to receiving our replacement floor mats. The shipment we had earlier were great and the product is just what we had been looking for.
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Reviewer Name: Johnathon Scott
Review Submission Date: 2022-12-25
Review Title: Terrible company.
Review Submission Date: 2022-12-25
Review Title: Terrible company.
Review Description: I ordered back in August with a promise it would be shipped in 3 weeks. It’s not almost January with no shipping, I’ve called MULTIPLE times and they’ve not returned calls. They emailed one time saying “we will give you a free mat”. Haven’t heard any updates or gotten my free mat. Terrible company, WILL NOT do business with them again or recommend them to anybody.
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Reviewer Name: Erin Clawson
Review Submission Date: 2022-12-21
Review Title: Overall Great
Review Submission Date: 2022-12-21
Review Title: Overall Great
Review Description: Wonderful experience working with Erin, but the hold times are long sometimes! Best to call early in the mornings.
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Reviewer Name: Steven Zhang
Review Submission Date: 2022-12-20
Review Title: I placed this order on 12/3
Review Submission Date: 2022-12-20
Review Title: I placed this order on 12/3
Review Description: I placed this order on 12/3. It was supposed to ship out on 12/19 (which is already pretty slow), but as of today, 12/20, the status shows that it's delayed and won't even ship until 12/29. This is absolutely ridiculous. I attempted to call their so-called customer service phone line and no one answers. It's fake. Then I tried to use the live chat function on their website...it doesn't load. It's also fake. I'm going to dispute this charge with my credit card company asap. Stay away!
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Reviewer Name: Robert Ziff
Review Submission Date: 2022-12-20
Review Title: I placed an order for our Florida home…
Review Submission Date: 2022-12-20
Review Title: I placed an order for our Florida home…
Review Description: I placed an order for our Florida home on 12/6/2022 for delivery on 12/19. I made it very clear that we would be at the location for one week and the delivery date was critical. I tried calling numerous times to confirm shipment, and after about 10 tries a woman told me the order was shipped on 12/15. I chatted with them on 12/19 and learned that the order was not shipped so I had to cancel.
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Reviewer Name: Adam Burke
Review Submission Date: 2022-11-16
Review Title: Not perfect, but great people working there
Review Submission Date: 2022-11-16
Review Title: Not perfect, but great people working there
Review Description: I initially had a very frustrating issue with my shipment being lost, and the way the company dealt with it was not how I would've handled it. With that said, everyone I've spoken to in customer service has been amazing, and very helpful. It took a bit longer than I'd expect to get my issues resolved, but in the end they did make it happen.
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Reviewer Name: Mitch Beaver
Review Submission Date: 2022-10-21
Review Title: Large company, TERRIBLE CUSTOMER SERVICE…
Review Submission Date: 2022-10-21
Review Title: Large company, TERRIBLE CUSTOMER SERVICE…
Review Description: Large company with TERRIBLE CUSTOMER SERVICE!! I asked about shipping times and tracking numbers..conveniently they hung up. Called back....never took my call, left a message (NO CALL BACK). REPEATED THIS 3 more times. After taking my payment, NO tracking or shipment information was able to be generated. Asked for a refund...HUNG UP ON!!! CALLED 11 TIMES OVER A 3 WEEK PERIOD. REFUNDED MY PAYMENT AFTER 5 WEEKS WITH ONLY PARTIAL PRODUCT. TERRIBLE CUSTOMER SERVICE
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