Users Voice for Ruggable

14% users rated Terrible
2% users rated Poor
2% users rated Average
3% users rated Very Good
79% users rated Excellent
Pie Chart Review Representation for Ruggable
Ruggable Overall rating
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Pricing
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User Interface
Quality

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Review article published on: 23 Aug 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 4.8 5 4.7 3.6 1.4 5
Nov 2022 5 1 3.8 4.4 1.1 4.9
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1 4.2 4.1 1.3 4.7
Mar 2023 4.9 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Ruggable Review by

Introduction

Ruggable.com is a leading online retailer of washable rugs that offer convenience, durability, and style. The site has a wide range of products, from traditional rugs to contemporary designs, and the dual purpose of each rug ensures that they remain functional and aesthetic. The brand has gained popularity for its innovative technology, which allows customers to conveniently machine-wash their rugs at home.

Pros and Cons

The main advantage of shopping at Ruggable.com is the washable feature, which is perfect for homes with children and pets or high traffic areas. The rugs are also lightweight and easy to move, making it easy to clean and rearrange the room. Another benefit is the vast selection of designs and colors available, ensuring that customers can find a rug that suits their preferences. The main disadvantage of the site is that some customers may find the prices to be slightly higher than other non-washable rugs. However, considering the investment and convenience, most people agree that the price is justified.

User Experience

The site has a clean and organized layout, with a simple navigation menu to help customers find what they need quickly. The product pages are informative, with detailed descriptions, clear images, and customer reviews, making it easy to make an informed decision.

Pricing and Value for Money

The prices on Ruggable.com vary according to the size and design of the rug. The brand offers competitive prices for washable rugs, which is a unique feature that adds value for money. Customers can also take advantage of frequent promotions and discounts to save money.

Alternatives

Although Ruggable.com is a popular destination for washable rugs, there are other sites that offer similar products. Some of the alternatives include Ruggish.co, Flor.com, and Washablerugs.com.

Customer Service

Ruggable.com provides excellent customer service, with various channels to reach out for help. The brand has active social media accounts, email support, and a phone line for customers to connect with the team. Additionally, the site has a detailed FAQ section that covers common questions and concerns.

Product Quality and Selection

Ruggable.com offers a wide range of washable rugs in different sizes, colors, and styles. The brand ensures that its products are of high quality, using premium materials and manufacturing techniques. Additionally, the site has a user-friendly interface that helps customers narrow down their search based on their preferences.

Website Usability

The site has a mobile-responsive design, making it easy to shop on the go. The navigation menu is straightforward, with clear categories and sub-categories, and the search bar filters results quickly. The checkout process is also smooth, with multiple payment options available.

Returns and Exchanges

Ruggable.com has a 30-day return policy, allowing customers to return their rugs if they are not satisfied for any reason. The brand covers the shipping charges for returns and exchanges, making it risk-free for customers to try out their products.

Promotions and Discounts

Ruggable.com frequently offers promotions and discounts, particularly during holiday seasons and special occasions. Customers can get up to 25% off on selected products, and the brand also offers free standard shipping on orders over $35.

Reputation

Ruggable.com has a positive reputation in the market, with thousands of satisfied customers leaving positive reviews across various platforms. The brand has also gained media attention for its innovative approach to rugs and has been featured in publications such as Forbes and Real Simple.

Payment Options

Ruggable.com accepts various payment options, including major credit cards, Apple Pay, Google Pay, and PayPal. The site uses secure encryption technology to protect customers' data and sensitive information.

Loyalty Programs

Ruggable.com doesn't have a loyalty program at the moment, but customers can sign up for their email newsletter to receive exclusive updates on promotions and new products.

Customer Reviews

The customer reviews on Ruggable.com are overwhelmingly positive, with an average rating of 4.7 out of 5 stars across thousands of reviews. Customers praise the washable feature, the quality of the rugs, and the customer service.

Community Involvement

Ruggable.com is committed to giving back to the community and has partnered with various organizations to promote social causes. The brand has donated tens of thousands of masks to healthcare workers during the pandemic and has also partnered with Adopt-a-Classroom to support teachers and students.

Shipping and Costs

Ruggable.com ships to various locations in the US and Canada, with standard and expedited shipping options available. The shipping costs vary according to the size and weight of the rug, but the brand offers free standard shipping on orders over $35. Customers can also track their orders through the site. In summary, Ruggable.com offers a unique solution to the age-old problem of cleaning rugs by offering washable options that are not only practical but also stylish. The site provides an excellent user experience, with a vast selection of products, competitive prices, and reliable customer service. Overall, it's a top-rated online destination for anyone looking for high-quality, innovative, and sustainable rugs.

Ruggable Recent User Reviews

User Rating

5 stars

194

4 stars

15

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Reviewer Name: Kristen Berardi

Review Submission Date: 2023-01-26

Review Title: Hands down best rugs and best company!
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Review Description: I have 4 Ruggables in my home and I have nothing but amazing things to say about this company and their phenomenal customer service! Anytime I've had an issue they have taken are of it immediately and I have been satisfied every single time. And it's customer service like this that will continue to make me a loyal customer and continue to recommend their rugs! Wonderful company! And I love my washable rugs. From a mom of 3 with a dog ?

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Reviewer Name: Linda

Review Submission Date: 2023-01-24

Review Title: I am a huge fan of these rugs
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Review Description: I am a huge fan of these rugs. I own about 6 or so! So easy to maintain! And they look great!Love the idea of changing seasonal rugs out using the same rug pad!

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Reviewer Name: Gayle Wilds

Review Submission Date: 2023-01-20

Review Title: So excited and happy with my rug
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Review Description: This is the fourth rug I have bought and I love them all. I wash them with no problem whenever I feel they need it or just vacuum. They are perfect for entryways and I have them in the livingroom and spareroom. Ruggables has been fast and reliable both in placing and receiving my orders. I tell everyone about them.

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Reviewer Name: Etta

Review Submission Date: 2023-01-20

Review Title: Great rugs and easy to work with…
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Review Description: Great rugs and easy to work with customer service! Love my Ruggables- in my kitchen and dining room.just ordered again for m office.

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Reviewer Name: Dana

Review Submission Date: 2023-01-18

Review Title: We have multiple rugs from Ruggable and…
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Review Description: We have multiple rugs from Ruggable and have always found their product and service to exceed far beyond support from any other company. The rugs have endured dogs, kids, wine, mud, snow, sun, and multiple mishaps, and they still look wonderful. The partnership with Levity is also a great addition to our experience!

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Reviewer Name: AMO

Review Submission Date: 2023-01-18

Review Title: Excellent problem solving
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Review Description: I ordered 3 rugs, but one rug was not what I ordered. I reported the error right away and received an almost immediate response. I was grateful for the stress-free resolution. Other than the order mixup, I was completely satisfied with the communication and timeliness of delivery, especially since these are made to order. The rugs are just what I was wanting!

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Reviewer Name: Polly Klein

Review Submission Date: 2023-01-17

Review Title: Best investment in carpets
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Review Description: I love them! Love the IRIS APFEL addition too! I have these at my retail store and I. My home. We have two Bernese Mountain dogs so our carpets take a beating and I’m a little ocd. Love that I can wash these - the padding is genius!!

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Reviewer Name: Heidi

Review Submission Date: 2023-01-16

Review Title: 100%worth it!
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Review Description: Just received my first Ruggable. There was a small flaw on the edge so I sent a picture to customer service to see if they thought I should exchange it or if it wouldn’t be a problem. They responded within just a few minutes saying that they were going to send a new rug to me and to keep the other rug or donate it to someone in need. Very impressed with the customer service and with the rug. Getting ready to place another order.

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Reviewer Name: Conrad Szczepanik

Review Submission Date: 2023-01-11

Review Title: I absolutely love my first ruggable
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Review Description: I absolutely love my first ruggable! It was a Christmas gift from my daughter. Beautiful and laid completely flat on the cushioned pad that came with it. There were zero wrinkles. I loves this rug so much that I ordered an 8x10!! Can’t wait to receive it!

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Reviewer Name: R Clarke

Review Submission Date: 2023-01-11

Review Title: New Kitchen - New Rug!
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Review Description: We just completed a kitchen remodel and I wanted a nice, yet functional rug for each side of my new island. My ruggable rug system is perfect! I'm so pleased - the base stays in place on the floor, holds the rug firmly and doesn't move, even when I vacuum. The rug is beautiful, excellent quality and feels nice. I love that it's so easy to clean as well. Very happy customer!

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