Ruglove Reviews

Voted Excellent (5/5)

241 Votes

41 Reviews

Vote Now

In the Rug Store category

Pie-Chart Analysis

0% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
100% users rated Excellent
Write a review
D David
41 days ago

Unmatched Service and Speedy Delivery: A Love Letter to Rug Love

Let me paint you a picture of exceptional service and unparalleled customer care – that's the experience I had with Rug Love. From the moment I placed my order on ruglove.co.uk, the process was seamless and efficient. The delivery was so quick, it felt like magic! What truly set Rug Love apart was their customer service. Robert, in particular, was a gem. His prompt responses to my queries showed a level of dedication and attentiveness that is rare to find these days. He not only answered my questions but also went above and beyond to ensure that I was satisfied with my purchase. I cannot recommend Rug Love enough. For anyone looking for high-quality rugs and a company that truly values its customers, look no further than Rug Love. They have won me over as a loyal customer, and I will be spreading the word about the incredible service they provide.
A A Brown
65 days ago

Incredible Rug Quality and Exceptional Customer Care

Sharing my delightful experience with RugLove, particularly their exceptional customer service and top-notch product quality, has been an absolute pleasure. From the moment I placed my order, I was met with unparalleled service and attention to detail. The rug I purchased not only exceeded my expectations but added a touch of elegance to my living space that I had been longing for. I cannot commend Robert W enough for his outstanding assistance and dedication to ensuring customer satisfaction. His professionalism and prompt responses truly set him apart and made the entire shopping experience a memorable one. It's not every day that you come across such a dedicated and efficient customer service representative, and Robert W truly deserves all the praise. Without hesitation, I have recommended RugLove to my sister, who, like me, was blown away by the outstanding quality and service provided. It's heartening to see a company that values its customers and goes above and beyond to deliver a seamless shopping experience. If you're looking for a premium rug accompanied by unparalleled customer care, look no further than RugLove. They have certainly earned a loyal customer in me, and I will continue to sing their praises to all my friends and family. Thank you, RugLove, for exceeding my expectations and for setting the bar high in the world of online shopping.
S Sarah Cottam
66 days ago

Incredible Communication and a Rug to Love Forever!

When I stumbled upon ruglove.co.uk, I never expected such a seamless experience - from start to finish. The communication was top-notch, ensuring I was always in the loop about my order's progress. The cherry on top? The rug arrived promptly in perfect condition, exactly as promised. As I unrolled it in my living room, I was awestruck by its beauty and quality. This rug isn't just another piece in my home; it's a statement. Its intricate design and soft texture have truly elevated the entire room, becoming the focal point of countless conversations with guests. Every time I walk past it, I can't help but smile; it's more than a decor piece - it's a symbol of the care and craftsmanship that went into creating it. I couldn't recommend Rug Love enough to anyone in search of a perfect rug. The experience and the product speak for themselves. Thank you, Rug Love, for transforming my space and bringing such joy into my home!
Y YC
66 days ago

Grace’s Exemplary Service and Dedication at RugLove: A Customer’s Experience

I cannot express enough my gratitude for Grace at RugLove.co.uk. Her exceptional service and unwavering dedication to customer satisfaction truly set her apart. When a mix-up resulted in my rug being delivered to the wrong address, Grace sprang into action without hesitation. She promptly liaised with the delivery company, demonstrating remarkable responsiveness and thorough follow-up to ensure a swift resolution to the issue. Her genuine care and proactive approach not only rectified the situation efficiently but also left me feeling genuinely valued as a customer. Grace's commitment to going above and beyond in providing top-notch support is truly commendable. RugLove is fortunate to have such a dedicated professional like Grace at the forefront of their customer service team.
H Hannah Bagshaw
69 days ago

Unmatched Service and Quality: A Rug Enthusiast’s Delight

Upon discovering RugLove.co.uk through glowing TrustPilot reviews, I eagerly made my first purchase, attracted by their competitive prices. The seamless experience began with prompt email updates, guiding me through every stage from placing the order to receiving my delivery. The complimentary one-day delivery service, complete with a precise two-hour window, was a pleasant surprise that exemplified their commitment to customer satisfaction. The punctual and amicable delivery driver was the icing on the cake, setting the tone for the exceptional service that followed. Unwrapping my rug, I was immediately captivated by its quality and craftsmanship, a testament to RugLove.co.uk's dedication to excellence. Impressed with my purchase, I wasted no time in recommending this hidden gem to my family, eager to share the joy that this trusted retailer has brought into my home. Thank you, RugLove.co.uk, for not only meeting but exceeding my expectations. Your unmatched service and top-tier quality have undoubtedly won me over as a loyal customer.
P Phoebe
83 days ago

Exceptional Customer Service and Caring Staff at RugLove

As a customer of ruglove.co.uk, I have been blown away by the incredible level of customer service provided by Rob and the team. From the moment I reached out, I was met with genuine care and a commitment to putting the customer first. Rob, in particular, went above and beyond to ensure that I found the perfect rug for my home. It's rare to find a manager who is so passionate about ensuring their customers are not only satisfied but truly thrilled with their purchase. The dedication and attentiveness displayed by Rob have set a new standard for me when it comes to customer service. My experience with RugLove has been nothing short of refreshing. This company genuinely strives to create meaningful connections with their customers and provide top-notch products for their homes. I wholeheartedly recommend RugLove to anyone in search of a new rug. I will certainly be returning for future purchases, knowing that I will be met with exceptional service and a genuine care for my satisfaction. Thank you, Rob and the entire team at RugLove, for exceeding my expectations and setting a shining example of what outstanding customer service looks like. If you're considering a new rug, look no further than RugLove – you won't be disappointed!
P Paulina Kopacka
89 days ago

A Genuine Connection with Ruglove: Going Above and Beyond

I have never came across a company who actually cares! The owner Robert is a such sweetheart, friendly, helpful, informative and will go above and beyond to make sure that the costumer is happy. I cannot express enough how grateful I am for the exceptional service provided by Ruglove. From the moment I reached out with a few questions, I was met with genuine warmth and attentiveness. Robert's dedication to ensuring customer satisfaction truly exceeded my expectations. It's rare to encounter a company that not only delivers on its promises but also forms a genuine connection with its customers. I have no doubt that I'll be returning to Ruglove for all my rug needs, and I wholeheartedly recommend this extraordinary company to anyone seeking a seamless and delightful shopping experience.
P Paulina Kopacka
89 days ago

Unparalleled Customer Care: A Beacon of Excellence at ruglove.co.uk

Enthralled by the exceptional service at ruglove.co.uk, I am compelled to share my heartfelt experience. In my quest for the perfect rug, I stumbled upon a gem of a company where customer care takes center stage. Robert, the owner, embodies warmth and dedication uncommon in today's business landscape. From the moment of contact, Robert's genuine interest and eagerness to assist shone through. His expertise was evident as he navigated me through a myriad of options, patiently answering questions and offering valuable insights. What truly sets ruglove.co.uk apart is Robert's unwavering commitment to customer satisfaction. He not only met but exceeded my expectations, ensuring I was not just content, but genuinely delighted with my purchase. The personalized attention and care I received left a lasting impression. It is rare to encounter a business that not only values its customers but embodies a spirit of service that goes above and beyond. As I bask in the comfort of my new rug, I am filled with gratitude for discovering ruglove.co.uk. Without hesitation, I urge anyone in search of quality products and unparalleled customer care to look no further. Ruglove.co.uk has won not just my business but also my unwavering loyalty and enthusiastic recommendations.
M Myrna Loy
89 days ago

Exquisite Service and Stunning Rug Selection

Diving into my experience with ruglove.co.uk, I must say that the service provided was nothing short of exquisite. From the moment I placed my order, the quick dispatch surprised me pleasantly, enabling me to enjoy my stunning rug promptly. Moreover, the follow-up emails were not only wonderful but also showcased a level of care and attention to detail that truly made me feel valued as a customer. I cannot go without mentioning the exceptional customer service, particularly Robert from Customer Services, whose friendly and helpful demeanor added an extra layer of satisfaction to my overall experience. The personalized touch of speaking to a genuine individual who took the time to address my inquiries and ensure my needs were met was truly appreciated. In conclusion, I am immensely grateful for the outstanding service and the beautiful rug I received from ruglove.co.uk. Thank you to the entire team for showcasing a true dedication to customer satisfaction and for curating such a stunning selection of rugs. Your efforts have undoubtedly left a lasting impression on me, and I will not hesitate to recommend your company to everyone I know.
M Michelle
100 days ago

Exceptional Customer Service and Quality Products from RugLove.co.uk

As a discerning customer, I place a high value on exceptional customer service and quality products. My experience with RugLove.co.uk has surpassed all expectations, leaving me with nothing but praise for this outstanding retailer. Upon initially purchasing a rug, I encountered an unforeseen issue with the product. However, the exemplary customer service team at RugLove.co.uk promptly addressed my concerns with a level of attentiveness that truly went above and beyond. They facilitated a seamless return process, demonstrating a commitment to customer satisfaction that is truly commendable. Subsequently, I decided to give RugLove.co.uk another chance, and I am elated that I did. The Sierra 900 Rug that I received not only met but exceeded my expectations in terms of quality and thickness. The product's superior craftsmanship, especially considering its affordable price point, truly impressed me. I wholeheartedly recommend RugLove.co.uk to anyone in search of not only top-notch rugs but also a retailer that prioritizes customer satisfaction. My experience with them has instilled a sense of trust and confidence, and I will undoubtedly be returning for future purchases. Thank you, RugLove.co.uk, for setting the standard for exceptional customer service and delivering quality products that truly delight your customers.
M Michelle
100 days ago

Exceptional Service and Quality Finds at RugLove

Allow me to share my remarkable experience with RugLove.co.uk, where exceptional customer service truly sets them apart. When I initially purchased a rug that didn't quite meet my expectations, the team's prompt response and willingness to go above and beyond impressed me. Despite the issue not being their fault, they graciously accepted the return without any hassle. Subsequently, my decision to opt for the Sierra 900 Rug proved to be a delightful surprise. The rug's unparalleled quality and thickness surpassed my expectations, especially considering the competitive price point. RugLove.co.uk has truly nailed the balance between affordability and superior craftsmanship, making them a standout choice for quality home decor. With such a positive encounter, I wholeheartedly recommend RugLove.co.uk to anyone seeking top-notch products paired with outstanding customer service. My experience has not only left me satisfied but eager to return for future purchases. Thank you, RugLove, for exemplifying excellence in both service and product quality!
M Ms Barbara
116 days ago

Restored Faith in Online Retailers – Rug Love Review

From the moment I clicked "order" on ruglove.co.uk, I knew I was in for a treat. The rug I had been eyeing arrived at my doorstep in less than 48 hours, surpassing my expectations. Not only was it a lovely product, but the free delivery and unbeatable price made this purchase even sweeter. As a new customer, I also received an extra 10% discount, which felt like a cherry on top of an already fantastic deal. After a recent terrible experience with another online seller, Rug Love not only met but exceeded my expectations. They have truly restored my faith in online retailers. The impeccable service and attention to detail have solidified my loyalty, and I will undoubtedly be returning for future purchases. Thank you, Rug Love, for providing such a brilliant and seamless shopping experience. I cannot recommend your exceptional service enough and look forward to doing business with you again.
M Ms Barbara
116 days ago

Absolutely Exceptional: A True Rescuer of Faith in Online Shopping

Embarking on my journey with ruglove.co.uk left me astounded. The seamless experience commenced on 21st November when I placed an order for a rug, and to my amazement, it graced my doorstep within a mere 48 hours. The rug itself was not just lovely, but it also came with the cherry on top – free delivery! I scoured the internet for the best deal and lo and behold, Rug Love offered the lowest price, making my heart skip a beat. The heavens seemed to shine down on me as a new customer, showering me with an extra 10% off. It was a dream come true! After a recent nightmare encounter with another seller, Rug Love emerged as the knight in shining armor, single-handedly restoring my faith in online retailers. Without a doubt, I pledge my allegiance to them and vow to return. To the team at Rug Love, thank you for not just meeting but exceeding all expectations with your absolutely brilliant service.
A Avril Hislop
117 days ago

Transforming Homes with Exceptional Service

I can't help but sing the praises of ruglove.co.uk's exceptional customer service! The experience with Robert was nothing short of amazing. His attention to detail and willingness to go the extra mile is truly commendable. It's rare to find such dedication, especially in the world of online retail. The quality of the rug speaks for itself, prompting me to immediately place another order. If you're in search of top-notch service and quality products, look no further than Rug Love. They've truly transformed the way I view online shopping.
A Avril Hislop
117 days ago

Above and Beyond: A Testimonial for Exceptional Customer Service at Ruglove.co.uk

When I stumbled upon Ruglove.co.uk, little did I know that I was about to experience customer service at its absolute best. Robert, the embodiment of excellence in service, should truly be giving master classes on how it's done. From the moment I reached out with my inquiries to the seamless ordering process, every interaction with Ruglove.co.uk was a testament to their dedication to customer satisfaction. Not only did Robert exceed my expectations with his responsiveness and attentiveness, but the quality of the rug I received was truly outstanding. It's no surprise that I couldn't resist ordering another one immediately. The way Ruglove.co.uk combines top-notch products with unparalleled service is a rare find in today's market. Thank you, Ruglove.co.uk, for setting the bar high and redefining what exceptional customer service truly means. I am a customer for life, thanks to your above-and-beyond approach!

Introduction

RugLove is a reputable online retailer based in the UK that specializes in a wide selection of high-quality rugs. With their commitment to exceptional customer service and a focus on delivering stylish and durable products, RugLove has established itself as a trusted name in the industry. In this comprehensive review, we will explore various aspects of RugLove's offerings, including user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

- Vast Selection: RugLove boasts an extensive range of rugs, catering to various styles, sizes, and budgets. Whether you're looking for contemporary designs or traditional patterns, their diverse collection is sure to have something to suit your preferences. - High-Quality Products: RugLove is committed to providing customers with rugs that are not only visually appealing but also built to last. Their focus on craftsmanship ensures that each rug is made with attention to detail and durability. - User-Friendly Website: Navigating RugLove's website is a breeze, thanks to its intuitive design and well-organized categories. Finding the perfect rug for your space is made easy with the website's search filters and detailed product descriptions.

Cons:

- Limited Physical Stores: While RugLove operates primarily online, some customers may prefer to see and feel the rugs in person before making a purchase. However, RugLove compensates for this limitation by offering a hassle-free return policy. - Pricing: While RugLove offers rugs across a wide price range, some individuals on a tight budget might find their higher-end options to be out of reach. Nonetheless, RugLove frequently introduces promotions and discounts to make their products more accessible.

User Experience:

RugLove's user experience is commendable, as the website is designed with a clean and modern aesthetic, ensuring a visually pleasing browsing experience. With easily accessible search filters, users can effortlessly narrow down their options based on size, color, price, and style. The detailed product descriptions, including close-up images and dimensions, provide customers with all the necessary information to make an informed decision. Additionally, RugLove's website is optimized for mobile devices, allowing users to shop conveniently from their smartphones or tablets.

Pricing and Value for Money:

RugLove offers rugs at various price points, ensuring there is something for every budget. While their high-end options may be more expensive, the quality and craftsmanship justify the investment. Additionally, RugLove frequently runs promotions and discounts, allowing customers to secure quality rugs at reduced prices. With their dedication to quality and attention to detail, RugLove provides excellent value for money.

Customer Service:

RugLove excels in delivering outstanding customer service. Their knowledgeable and friendly support team is readily available to assist customers with any inquiries or concerns. Whether you need help selecting the right rug or require assistance with the ordering process, RugLove's customer service strives to provide prompt and helpful solutions. Their commitment to customer satisfaction is reflected in their hassle-free return policy, ensuring a stress-free shopping experience.

Product Quality and Selection:

RugLove prides itself on offering rugs of exceptional quality. Each rug is carefully crafted using premium materials, resulting in long-lasting beauty and durability. With a wide range of designs, sizes, and styles available, RugLove caters to diverse preferences, allowing customers to find the perfect rug for every space in their home. RugLove's curated selection ensures that every rug they offer meets their high standards of quality.

Website Usability:

RugLove's website is user-friendly and easy to navigate. The homepage provides a clear overview of their featured products, promotions, and new arrivals. The search function enables users to find specific rugs, while filters help narrow down options based on preferred criteria. Each product page contains detailed descriptions, additional images, and customer reviews, empowering customers to make well-informed choices. The streamlined checkout process and secure payment options make purchasing a rug from RugLove a seamless experience.

Returns and Exchanges:

RugLove offers a flexible return policy, allowing customers to initiate returns within a specified timeframe. For unused and undamaged rugs, customers can contact RugLove's customer service to arrange a return or exchange. RugLove aims to provide a hassle-free experience by assisting customers throughout the process and ensuring a smooth resolution.

Promotions and Discounts:

RugLove understands the importance of affordability and frequently offers promotions and discounts to make their rugs more accessible to a wider audience. Customers can take advantage of seasonal sales, discount codes, and limited-time offers, making RugLove an attractive option for those looking to enhance their living spaces while staying within budget.

Reputation:

RugLove has built a strong reputation within the industry as a reputable and trustworthy retailer. With a commitment to quality products, exceptional customer service, and transparent policies, RugLove has garnered positive reviews and a loyal customer base. Their dedication to providing customers with stylish and durable rugs has propelled them as a trustworthy name in the market.

Payment Options:

RugLove offers a range of secure and convenient payment options. Customers can choose from popular methods such as credit/debit cards, PayPal, and Klarna. This variety ensures that customers can select the payment option that is most convenient for them.

Loyalty Programs:

As a special token of appreciation for their customers, RugLove offers a loyalty program that rewards repeated purchases. Through this program, customers can earn points for each purchase, which can be redeemed for future discounts and exclusive offers. This initiative highlights RugLove's commitment to cultivating long-term relationships with their customers.

Customer Reviews:

Positive customer reviews serve as a testament to RugLove's commitment to excellence. Satisfied customers praise the quality, selection, and customer service provided by RugLove. They particularly appreciate the timely delivery, accurate product descriptions, and the overall shopping experience with RugLove. These positive reviews contribute to RugLove's overall credibility and indicate their ability to consistently meet and surpass customer expectations.

Community Involvement:

RugLove actively participates in community initiatives, emphasizing their commitment to giving back. Through partnerships with various charitable organizations, RugLove supports causes aimed at improving lives and making a positive impact. This community involvement showcases RugLove's dedication to not only providing exceptional rugs but also making a difference in society.

Shipping and Costs:

RugLove offers reliable and efficient shipping services both within the UK and internationally. They strive to process orders promptly, ensuring timely delivery of products to customers. Shipping costs may vary depending on the destination and the size of the rug. To provide transparency, RugLove clearly communicates shipping costs during the ordering process, allowing customers to make informed decisions.