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10% users rated Very Good
55% users rated Excellent
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william
Transformed my Living Space: A Rave Review for RugTraders.co.uk
From the moment I unrolled the rug from RugTraders.co.uk, I knew my living room was about to undergo a stunning transformation. The size was absolutely perfect, filling the space with elegance and style. Not to mention, the price was incredibly reasonable for the quality I received. Moreover, I was pleasantly surprised by how fast the delivery was. Within no time, I had my hands on this beautiful rug that instantly elevated the ambiance of my home. The seamless shopping experience and prompt service truly left a lasting impression on me. I am beyond satisfied with my purchase and have already recommended RugTraders.co.uk to all my friends and family. Without a doubt, I will be returning for more home decor essentials. Thank you for making my house feel like a home! J
Jan
An Unforgettable Experience: Exceptional Service at RugTraders
As I reflect on my recent interaction with RugTraders, one phrase comes to mind – great service doesn't even begin to cover it. From the moment I placed my order, I was kept informed every step of the way. The transparency and proactive communication displayed by RugTraders truly set them apart in the world of online shopping. As someone who values being in the know, RugTraders exceeded my expectations by providing regular updates on the delivery status of my purchase. This not only showcased their professionalism but also highlighted their commitment to customer satisfaction. It's rare to find a company that not only meets but surpasses customer expectations. RugTraders managed to do just that with their stellar service. I can confidently say that my experience with RugTraders has left a lasting impression, and I will undoubtedly be returning for all my rug needs in the future. Thank you, RugTraders, for redefining what great service truly means! S
sadna
An Unexpected Surprise!
Embarking on a quest to find the perfect rug, I stumbled upon rugtraders.co.uk. Excitedly, I placed my order, anticipating the arrival of my new home addition. However, days passed without a peep from the company, prompting me to reach out for an update. To my dismay, I discovered that the rug I longed for was deemed 'old stock' and no longer available. Despite my initial disappointment, the customer service representative handled the situation with grace, ensuring a prompt refund within 5-7 days. This unexpected turn of events shed light on the importance of efficient stock management and website updates. Although the experience was not what I anticipated, the professionalism and resolution provided by the team at rugtraders.co.uk turned this mishap into a valuable lesson for both the company and myself. S
Sheila
A Pleasant Surprise in Every Package
Nestled in the cozy world of e-commerce, my recent experience with rugtraders.co.uk was a delightful rollercoaster of emotions. Imagine my surprise when the rug I ordered turned out to be round, despite the rectangular illusion on the website. Initially dismayed, I reached out to the customer service team, expecting the usual hassle of returns. However, to my chagrin, they were unable to accommodate my request for a return, even when I offered to foot the postage bill. Optimistic and determined, I decided to take matters into my own hands. Since I hadn't unboxed the misfit rug, I took the initiative to ship it back at my own expense. Much to my relief, the return was processed smoothly, and I was promptly reimbursed. While grateful for the resolution, this incident left me pondering the clarity of the website and the supportiveness of their customer service. Despite this minor hiccup, I couldn't help but appreciate the subtle adventure that came with each package from rugtraders.co.uk. As I bid farewell to this vendor, I am on the lookout for a new rug provider whose website leaves no room for surprises. While my journey with Rug Traders may have been brief, the memories of our mismatched rendezvous will linger, serving as a gentle reminder of the importance of transparent online shopping experiences. H
Helen
Exceptional Customer Service Amidst Unexpected Back-Order
Embarking on a journey to enhance the aesthetics of my space, I stumbled upon rugtraders.co.uk. Enthralled by their vast selection, I eagerly placed an order, eagerly anticipating the arrival of my chosen rug. To my dismay, after a day filled with restless anticipation and a half spent waiting, the rug was nowhere in sight. Confusion and frustration clouded my thoughts as I reached out to the company, only to discover that my order had somehow been placed on back-order without my prior knowledge. Despite this unexpected setback, what truly stood out during this disheartening experience was the impeccable customer service provided by the team at rugtraders.co.uk. They listened attentively to my concerns, investigating the matter promptly and ensuring that I was kept informed every step of the way. Their dedication to resolving the issue and their swift response in rectifying the situation exemplified true professionalism and customer-centric values. While the miscommunication that led to the back-order was certainly an inconvenience, it was the seamless and efficient handling of the matter by the customer service team that left a lasting impression on me. It is in moments of challenge that the true character of a company shines through, and rugtraders.co.uk undoubtedly displayed excellence in this regard. Thank you for your outstanding support and commitment to customer satisfaction, even amidst unforeseen circumstances. M
Mr Watts
Exquisite Rugs at Unbeatable Prices – A Delivery Beyond Promptness
After stumbling upon rugtraders.co.uk, I found myself immersed in a sea of options, but what truly stood out was their exceptional service. From the impeccable communication regarding delivery to the swift arrival of my order, I was thoroughly impressed. The quality of the rug I received exceeded my expectations, especially considering the unbeatable price I had paid for it. This wasn't my first time shopping with them, and it certainly won't be my last. If you're in search of high-quality rugs at prices that seem too good to be true, look no further than rugtraders.co.uk. Their prompt delivery and commitment to customer satisfaction have won me over, and I can't recommend them enough. C
Coral Williams
Finding Comfort in Quality: A Testimonial for RugTraders
Picture this: a cozy living room, a cup of tea in hand, and a stunning Gilbert rug from RugTraders completing the picture-perfect scene. I embarked on this journey on the 22nd, eagerly awaiting the arrival of my chosen rug. As days went by and the transaction took longer than expected, a sliver of doubt crept in. However, as the saying goes, good things come to those who wait. While the communication gaps initially caused concern, with delays in confirmation and delivery updates, the true test of a company is in how they handle such situations. I must admit, RugTraders did leave me hanging for a bit, but once contact was made, the experience turned around. Despite initial hiccups, the beauty of the Gilbert rug and the comfort it brought to my home surpassed all expectations. The quality and craftsmanship were evident, soothing my worries and enveloping me in a sense of warmth and luxury. So, to those who may find themselves in a similar situation, I urge patience and faith in RugTraders. The journey may have had its bumps, but the destination of unrivaled comfort and style is well worth it. RugTraders, thank you for turning my house into a home. A
Angela
From Frustration to Disappointment: My Experience with RugTraders
As I eagerly placed my order for a beautiful rug on the 7th of September, little did I anticipate the rollercoaster of emotions that would follow. Despite numerous attempts to reach out via phone calls to inquire about my order, my efforts were met with silence as no one answered. Frustrated, I turned to emails, hoping for a glimmer of a response, only to be met with a deafening silence that left me hanging in limbo. Days turned into weeks, and the rug I longed for failed to arrive, leaving me feeling disappointed and disheartened. To compound my dismay, I was recently prompted to provide a rating on Trustpilot, a platform I had hoped I wouldn't need to resort to for resolution. This unexpected twist only added to my sense of unease and dissatisfaction with the entire ordeal. The lack of communication and transparency from RugTraders has left me questioning when, or if, I will ever receive my long-awaited rug. In light of my experience, I remain hopeful that RugTraders will offer me a much-needed update on the status of my order. The journey from anticipation to frustration and now to disappointment has been a challenging one, but I hold onto the belief that resolution and clarity will soon illuminate this dark cloud of uncertainty. C
Clive Jones
Unparalleled Service and Quality – A Glowing Testimonial for RugTraders
I recently had the pleasure of engaging with RugTraders, and I must say, it was an experience unlike any other. From the moment I placed my order, I was greeted with exceptional service and top-notch professionalism. Despite my high expectations, RugTraders truly exceeded them at every turn. Their communication was impeccable, with prompt responses to all my inquiries and a level of transparency that I have rarely encountered in online shopping. Not only did my order arrive promptly, but the quality of the rug surpassed all my expectations. The intricate details and craftsmanship were evident from the moment I unrolled it in my home, adding a touch of elegance and charm to my space. In a world where customer service can often be lacking, RugTraders stands out as a shining example of what true dedication to customers looks like. I cannot recommend them highly enough and will certainly be returning for all my future rug needs. Thank you, RugTraders, for restoring my faith in exceptional customer service and providing me with a product that brings me daily joy. I
I Rahman
Exquisite Rugs Brighten Up My Home & Hearts
As a proud homeowner, I cannot help but express my sheer delight with the stunning rugs I ordered from Rugtraders.co.uk. I placed my order on 05.07.2022, eagerly anticipating their arrival to elevate my living space. However, while the rugs took longer than expected to arrive, the exceptional quality and exquisite design were worth the wait. Despite a slight delay, the customer service team at Rugtraders.co.uk went above and beyond to address my concerns promptly and efficiently. Through a series of thoughtful emails and personalized interactions on their Facebook page, they reassured me of my order's status and provided regular updates, easing any apprehensions I had. The rugs, upon arrival, exceeded my expectations in terms of craftsmanship and aesthetic appeal. They not only added a touch of elegance to my home but also brought warmth and comfort to my living space. Every time I step onto these plush rugs, I am reminded of the dedication and commitment of the team at Rugtraders.co.uk in delivering exceptional products and customer service. I may have faced a minor hiccup in the delivery process, but the end result has left me beyond satisfied. I highly recommend Rugtraders.co.uk for their exquisite rugs and unparalleled customer service. Thank you for brightening up my home and my heart with these beautiful additions. M
Mike Meir
Exceeding Expectations: Exceptional Service and Stunning Products at RugTraders.co.uk!
Let me share my incredible experience with RugTraders.co.uk. Initially, I encountered a slight hiccup when the rug I ordered was discontinued by the manufacturer. However, Gemma from Rug Traders stepped in, admitted the error, and went above and beyond to source a replacement from their retail shops - even though it was also discontinued. This level of dedication and customer care truly impressed me. Today, when the new rug arrived, I was left speechless. It was not only what I wanted but exceeded all my expectations. The quality, design, and overall aesthetics were simply fabulous. RugTraders.co.uk managed to turn a potentially disappointing situation into a delightful one, leaving me as one incredibly satisfied customer. If you are looking for exceptional service, attention to detail, and stunning products, RugTraders.co.uk is the place to go. Thank you, Gemma, and the entire team, for making my experience unforgettable! C
customer
My First Experience with RugTraders.co.uk: A Pleasant Surprise!
As a first-time user of RugTraders.co.uk, I was initially hesitant about what to expect. However, my concerns were quickly put to rest as I received my order promptly and was delighted with the outcome. I purchased two kitchen runners of the same design but different sizes, and I must say, they exceeded my expectations in terms of both appearance and quality. The rugs not only looked fantastic in my home but also boasted impressive durability and craftsmanship. I was so impressed that I have already recommended RugTraders.co.uk to friends and family, and I am certain to return for future purchases. Thank you, RugTraders.co.uk, for a seamless and satisfying shopping experience. I look forward to more delightful finds on your site! J
Jandy
Rug Traders: Exceptional Service and Quality, with a Dash of Disappointment
Oh, the joys and pitfalls of online shopping! My experience with Rug Traders was a mixed bag, but one that ultimately left a positive impact. The service I received was top-notch – from offering the best price for the Carpet Square I desired to a speedy delivery process that saw my purchase arrive just a day late. However, the real test came when I finally laid eyes (and feet) on my new rug. The design was captivating, indeed, but the texture failed to match up to my expectations. Unlike my other wool rugs, this one lacked that luxurious softness and fluffiness I craved. To make matters worse, an unpleasant odor lingered stubbornly even after a week of airing it out. Despite this setback, I wouldn't hesitate to give Rug Traders another shot in the future. The lesson learned? Sometimes, the tactile and olfactory senses cannot be swayed by a mere online image. Next time, I'll ensure to inspect the carpet firsthand before taking the plunge. Rug Traders, you've won me over with your exceptional service; now let's strive for perfection in product quality too. A
Amanda-Gez Keane
Exceptional Customer Care: A Delivery Miracle
Reflecting on my recent experience with rugtraders.co.uk, I can confidently say that their service exceeded all expectations. Not only did they deliver promptly, but they did so with a level of care and consideration that left a lasting impression. Placing an order for an elderly relative can be a daunting task, but thanks to the outstanding assistance provided by Ifraheem from XDP, the process was seamless and stress-free. His unwavering dedication to going above and beyond to address any concerns or needs truly made a world of difference. From the swift delivery to the personalized attention, every aspect of my interaction with rugtraders.co.uk showcased a genuine commitment to customer satisfaction. This level of service is rare to come by, and I am truly grateful for the exceptional care extended to me and my relative. Thank you, rugtraders.co.uk, for not only delivering on your promise of quick service but also for delivering a heartfelt experience that will not be forgotten. I wholeheartedly recommend your services to anyone in search of quality products and exceptional customer care. K
Kathryn Atkinson
The Epitome of Exceptional Customer Care: A Personal Touch That Makes All the Difference
As I look back on my experience with rugtraders.co.uk, I can't help but marvel at the outstanding personal service I received, particularly from Gemma. Her dedication and genuine effort to locate the specific rug I desired in the warehouse, setting it aside for me, truly exemplified exceptional customer care. From placing my order on a Thursday to receiving it promptly the following Tuesday, every step of the process was seamless and efficient. This level of personalized attention is a rarity in today's business world and left a lasting impression on me. Without a doubt, I wholeheartedly recommend rugtraders.co.uk to anyone in search of not only quality products but also a touch of personalized service that makes all the difference. Thank you, Gemma, and the entire team, for an unforgettable shopping experience!
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Introduction
RugTraders.co.uk is a well-established online retailer that specializes in offering a wide selection of high-quality rugs. With a reputation for reliability and exceptional customer service, RugTraders has gained a loyal customer base over the years. In this editorial review, we will delve into various aspects of the website, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros and Cons
- Pros:
- Wide selection of rugs to suit various styles and budgets.
- High-quality products made from durable materials.
- User-friendly website with intuitive navigation.
- Responsive customer service team offering prompt assistance.
- Competitive pricing and regular promotions for added value.
- Favorable customer reviews highlighting product satisfaction.
- Cons:
- Limited information available on community involvement initiatives.
- International shipping is only available to select countries.