Saksfifthavenue.com is an online fashion retailer that offers a wide variety of luxury merchandise, including apparel, accessories, and beauty products. The website is the e-commerce arm of Saks Fifth Avenue, a well-known department store chain in the United States with a history dating back to 1867.
Pros and Cons
Pros:
- Wide selection of high-end products from top designers and brands
- Discounts and promotions available regularly
- Loyalty program offers rewards for purchases
- Easy to navigate website with intuitive search functionality
Cons:
- Prices can be quite high for some products
- Limited selection of products in certain categories
- Shipping costs can be high for international orders
User Experience
The website is easy to use and designed with the customer in mind. The navigation is intuitive, and the search functionality is robust, allowing users to filter results by brand, price, size, color, and more. The site is also responsive and works well on mobile devices.
Pricing and Value for Money
Prices can be high, particularly for high-end designer labels, but the quality of the products is generally excellent. Saks Fifth Avenue offers discounts and promotions throughout the year, making it easier for customers to get their hands on luxury items at more affordable prices.
Alternatives
Other online retailers offering luxury fashion include Net-A-Porter, Matches Fashion, and Mytheresa.
Customer Service
Saks Fifth Avenue has a reputation for excellent customer service. The website offers a comprehensive FAQ section, and customer support is available via phone, email, and live chat.
Product Quality and Selection
The product selection is extensive, and the website carries many of the most sought-after fashion labels and designers. The quality of the merchandise is consistently high, making it an excellent choice for shoppers looking for luxurious, well-made clothes and accessories.
Website Usability
The website is easy to use, and navigation is intuitive. The search functionality is powerful and helps users find the products they are looking for quickly. The site also loads quickly and is responsive, working well on both desktop and mobile devices.
Returns and Exchanges
Saks Fifth Avenue offers a generous return policy on most products. Items can be returned within 30 days of purchase for a full refund or exchange, provided they are in new, unworn condition and have all original tags attached.
Promotions and Discounts
Saks Fifth Avenue offers regular promotions and discounts throughout the year, including seasonal sales, free shipping, and exclusive offers for loyalty program members.
Reputation
Saks Fifth Avenue has a long history as a trusted, reputable retailer of high-end fashion. The company has a strong presence in the United States and a loyal following among fashion enthusiasts and designers.
Payment Options
Saks Fifth Avenue accepts most major credit cards, including Visa, Mastercard, and American Express. PayPal and Apple Pay are also accepted.
Loyalty Programs
Saks Fifth Avenue offers a loyalty program called SaksFirst, which offers rewards for purchases made with the retailer. Members can earn points for purchases that can be redeemed for discounts, exclusive events, and free shipping.
Customer Reviews
Customer reviews on Saks Fifth Avenue's website are generally positive, with many customers praising the quality of the merchandise and excellent customer service.
Community Involvement
Saks Fifth Avenue is active in charitable giving, supporting organizations such as St. Jude Children's Research Hospital and the Breast Cancer Research Foundation.
Shipping
Saks Fifth Avenue offers both domestic and international shipping, with delivery times varying depending on the destination. Shipping costs can be high for international orders, but the website offers free shipping for domestic orders over a certain threshold.
Costs
Prices vary depending on the product, but Saks Fifth Avenue offers discounts and promotions throughout the year, making luxury fashion more accessible for many customers. Shipping costs can be high for international orders, but the website offers free shipping for domestic orders over a certain threshold.
Review Title: Most incompetent, lowest skilled customer service team
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Review Description: The entire customer service chat team should be overhauled. No wonder why Saks has not done well financially. Incompetent people are working with no idea about how to address simple things like returns. Bunch of low skilled labor. Let's hope this store shuts down or bankrupts.
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Reviewer Name: JULIA R
Review Submission Date: 2023-01-24
Review Title: TERRIBLE CUSTOMER SERVICE
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Review Description: TERRIBLE CUSTOMER SERVICE! Absolutely helpless and rude. Will tell what you want to hear and not fix the issue.
Review Description: Flower Market Galvanized Container with ScoopI have seen the reviews, but decided to risk it. Perhaps I am one of the rare few, however, I received this item in the UK (From USA). The tracking was excellent shipping speed amazing, the price brilliant and the item fantastic. I have had no issues at all and I am very pleased.
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Reviewer Name: Linda Antonioli
Review Submission Date: 2023-01-04
Review Title: Saks Fifth Avenue would not honor a…
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Review Description: Saks Fifth Avenue would not honor a special promo price reduction on a pair of pants I purchased 3 days prior. I was a GREAT customer until they f*cked with me. I paid $300 that should have been credited back to my card. I’m done with this POS store.
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Reviewer Name: Alessandra Zarzur Gubeissi
Review Submission Date: 2023-01-04
Review Title: Refund is taking more than 2 months
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Review Description: I placed an order and asked for a refund. Instead they sent me a gift card. I called and asked that I wanted the refund in the original payment method, and until now I have not received it. It has been over one month and a half. Just spent more than two hours with them on the phone and they said that yes they owe me the refund but that it will take another 7 days to analyze the case and then another 14 business days for me to receive my refund. In summary, it will take around 3 months for me to get my money back. This is absurd. Do not buy there!
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Reviewer Name: Shayne
Review Submission Date: 2022-12-27
Review Title: Fake items & no customer service
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Review Description: Saks sent me a fake copycat item and has ignored my cases and contact since Feb 2022, coming up on a full year. The item (sunglasses) were meant to be polarized, as well as made in Italy - it would take someone 5 seconds to see that they aren't polarized, as well as the "MADE IN CHINA" on the product.
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Reviewer Name: Oksana L.
Review Submission Date: 2022-12-26
Review Title: They are selling fake items
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Review Description: They are selling fake items. Avoid at any cost!I’ve ordered The Row shirt and they have send me a fake shirt with original hanger. It’s an expensive purchase but I’ve received something that does’t even cost 5$Customer service said that they can’t help and just stopped responding to my emails.
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Reviewer Name: David Taylor MacArthur
Review Submission Date: 2022-12-24
Review Title: Dreadful
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Review Description: Dreadful, basically non existent customer service. The reps get paid to give you the run around. Saks should hang ‘em up, it’s embarrassing
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Reviewer Name: Deaven
Review Submission Date: 2022-12-24
Review Title: Why is this company still in business
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Review Description: Why is this company still in business? Horrible company. Still waiting for my Christmas gift. Ordered in Dec 5th for 3-5 day delivery. They refuse to cancel my order and hang up on me for asking to speak with a manager. The order has never shipped. Tomorrow is Christmas. ?
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Reviewer Name: Inna
Review Submission Date: 2022-12-21
Review Title: Horrible or rather non-existent…
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Review Description: Horrible or rather non-existent customer service. No return. Total scam.