Users Voice for Sallybeauty

52% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
48% users rated Excellent
Pie Chart Review Representation for Sallybeauty
Sallybeauty Overall rating
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Returns/Refunds
User Interface
Quality

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Review article published on: 16 May 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 1 1.3 4.2 4.8 1
Nov 2022 2.8 1 1.4 2.8 4.9 5
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.5 1.4 3.4 4.8 2
Mar 2023 3 5 1.3 5 5 1
Line Chart for Rating of peer stores

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Detailed Sallybeauty Review by

Introduction

Sally Beauty is a leading UK-based beauty supplier that offers a wide range of hair, beauty, and nail products. Sallybeauty.co.uk is an online store that provides customers with high-quality products at competitive prices. The website is well-organized and easy to navigate, which makes it simple to find the desired products.

Pros and Cons

Pros:
  • Broad selection of beauty products
  • Competitive prices
  • Easy-to-use website
  • High-quality customer service
Cons:
  • Limited payment options
  • No free shipping on most orders

User Experience

The website's user interface is user-friendly, making it easy for customers to find the products they need. The website's layout is clean and organized, helping customers navigate through different categories easily. Moreover, the website's search feature is powerful, allowing customers to filter and refine their search results.

Pricing and Value for Money

Sally Beauty offers competitive pricing on its products, making it an excellent choice for budget-conscious shoppers. Moreover, the website offers regular discounts and deals that help customers save even more money. The overall value for money is great, considering the quality of the products offered.

Alternatives

Some of the top beauty supply websites that are worth considering as alternatives to Sally Beauty include: Feelunique, Lookfantastic, and Boots.

Customer Service

Sally Beauty provides exceptional customer service to its customers. The website's customer service team is professional, knowledgeable, and always available to respond to customer inquiries and complaints. Customers can reach the customer service team via phone or email.

Product Quality and Selection

Sally Beauty offers high-quality hair, beauty, and nail products from top brands. The product selection is wide and varied, with options suitable for different hair and skin types. Customers can rely on the products' quality since they come from reputable brands.

Website Usability

The website is easy to navigate and aesthetically pleasing. The site's color scheme is calming, making it comfortable for users to navigate through pages. The site is well-organized, with links placed in a logical and user-friendly manner. The site's filter function helps users to easily and quickly find the products they are looking for.

Returns and Exchanges

Sally Beauty provides customers with a 30 day no-questions-asked returns policy. Customers can return any unwanted items within the 30 day period, free of charge. Moreover, faulty or damaged items qualify for a full refund or exchange.

Promotions and Discounts

Sally Beauty is generous when it comes to promotions and discounts. Customers can save money when shopping with the website, thanks to the company's regular deals and offers.

Reputation

Sally Beauty has a great reputation, thanks to its exceptional customer service and high-quality products. The company has been in the industry for decades, providing customers with top-notch beauty products.

Payment Options

Sally Beauty offers limited payment options, including PayPal, Klarna, and Credit/Debit cards. This is one of the drawbacks of the website, as some customers may prefer other payment options like bank transfer.

Loyalty Programs

Sally Beauty offers a loyalty program known as Sally Beauty Rewards. Customers can earn points for shopping with the website and redeem them for discounts on their next purchase. The program is an excellent way to save money while shopping for beauty products.

Customer Reviews

Customers can leave reviews on the website, allowing others to make informed decisions when shopping for products. Most of the reviews are positive, indicating that customers are satisfied with the products and services offered.

Community Involvement

Sally Beauty believes in giving back to the community, as evidenced by its charitable initiatives. The company supports several charitable foundations focused on empowering women and championing diversity in the beauty industry.

Shipping and Costs

Sally Beauty charges a standard shipping fee for most orders. For orders over a certain amount, the company provides free shipping. The website provides customers with clear and transparent shipping policies, ensuring that customers are aware of the costs before making a purchase. In conclusion, Sallybeauty.co.uk is an excellent website that provides customers with high-quality beauty products from reputable brands at competitive pricing. The website is user-friendly, with a wide selection of products for all budgets and customer needs. With exceptional customer service, reliable returns policy and frequent promotions, Sally Beauty is a top pick for anyone in search of quality beauty products.

Sallybeauty Recent User Reviews

User Rating

5 stars

12

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Reviewer Name: Sue R

Review Submission Date: 2022-11-09

Review Title: Really good
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Review Description: Really good. Competitive prices, quality products and order arrived next day which I didn’t expect for free postage. Would use them again.

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Reviewer Name: Melissa Hayward

Review Submission Date: 2022-11-03

Review Title: Still waiting to hear back from…
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Review Description: Still waiting to hear back from customer services as I had a reaction to 2 lots of shampoo and conditioner from here. Everytime I've called them, I've been passed onto another person and then they hang up. One girl gave me the email address and after a few days I've still heard nothing. In a couple of days I won't be able to get a refund because it'll go over the time period I could get a refund. What a joke. Never ordering from Sallys again!

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Reviewer Name: Glen McVeigh

Review Submission Date: 2022-06-14

Review Title: This has to be the worst trade Beauty…
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Review Description: This has to be the worst trade Beauty supplier I've used for the 19 years i have been in buisness. Staff are fantastic and are constantly embarrassed at saying they don't have stock. I now buy most of my products online after wanting to support my local store. And please stop dumping old stock, send it to a woman's refuge.

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Reviewer Name: Earthphoria

Review Submission Date: 2022-06-09

Review Title: Very happy with SallyBeauty's service
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Review Description: Recently ordered online for the first time, and a few days later made a second order. Very fast delivery of goods, great deals and products exactly as advertised. Based on my experience so far, would recommend this as a great alternative site to more usual high street store sites for hair and beauty products.

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Reviewer Name: Lizzy Earls

Review Submission Date: 2022-04-13

Review Title: Rude member of staff serving today
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Review Description: Rude member of staff serving today. Simple situation that I felt could've been dealt with,with alot more professionalism and kindness. Has made me question going back to the Warwick branch. All the other girls are lovely though. Perhaps the girl serving was having a bad day?! Who knows....

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Reviewer Name: Jamie Jan

Review Submission Date: 2022-02-21

Review Title: Not happy with the manager Diana at…
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Review Description: Not happy with the manager Diana at this store. I understand she is old and may get tired dealing with customers but she has no right to refuse seeing customers when there is 10 minutes left for closing. Will be complaining to salon services as she really made me upset and I had to walk out of the store after driving for 30 mins there.

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Reviewer Name: Miles Barnett

Review Submission Date: 2022-02-10

Review Title: Next day delivery on my order
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Review Description: Next day delivery on my order, very easy and a discount code too! Would recommend

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Reviewer Name: Patricia rohdich

Review Submission Date: 2022-01-28

Review Title: Have been been a customer of Sally's…
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Review Description: Have been been a customer of Sally's many years.Unfortunately picked up semi permanent colour instead of the permanent (same packaging )Was so shocked when I realised and returned the colours after 28 day when they said they would not exchange !! As the product has no sell by date and in perfect condition I thought dreadful customer service from Sally's!!!Long standing customer who paid for expensive colours ..Will be shopping elsewhere for my brand … ? to your customer care Sally’s

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Reviewer Name: Cheryl Alexes

Review Submission Date: 2022-01-12

Review Title: Received my order and no problems at…
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Review Description: Received my order and no problems at all , I can see there quite lot of negative reviews about Sally's , but your gonna get good and bad experiences with all businesses , but this is my first order from Sally's so I'll keep you updated on here on how my orders go in the future .

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Reviewer Name: James

Review Submission Date: 2021-12-18

Review Title: Always visit the same store and great…
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Review Description: Always visit the same store and great great service every time!