Saltwaterfish Reviews

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20 Reviews

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In the Pet Store category

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0% users rated Poor
5% users rated Average
0% users rated Very Good
85% users rated Excellent
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G Gary Hutton
123 days ago

DO NOT ORDER FROM THIS COMPANY

My review for saltwaterfish.com I received a ridiculously Sexy Shrimp, so small you can barely see it. I received a Derasa Clam that was about an inch in size and looked cut in two. The other inverts I ordered were small and looked terrible. DO NOT ORDER ANYTHING FROM THIS COMPANY.
M Morgan Endarries
173 days ago

Unparalleled Quality and Speedy Delivery, with Considerations

Embarking on my journey with saltwaterfish.com was a blend of satisfaction and slight setback. The experience began with a twinge of surprise at the aforementioned packaging fee, which initially struck me as a tad overrated. However, my perception shifted as I unpacked my order to reveal impeccably preserved, vibrant fish - a testament to the meticulous packaging and care taken to ensure their safe transit. Amidst the minor inconvenience of the additional shipping cost to my personal address, I found solace in the convenient option of collecting my package from a nearby facility. This choice not only saved me a few dollars but also presented an opportunity to engage with their customer-centric approach, which I genuinely appreciated. Despite a momentary pause at the pricing, I wholeheartedly agree that the quality of the marine life received surpasses expectations, making the investment worthwhile. Witnessing my new aquatic companions thriving in their new habitat brought a sense of fulfillment and reassurance, outweighing any previous hesitations. While some may find the pricing a touch higher than anticipated, I discovered value beyond the numbers - in the promptness of delivery and the excellent condition of the livestock. Indeed, the experience left me inclined to rate saltwaterfish.com above average in overall satisfaction, with a recommendation for those seeking a premium aquarium experience. In conclusion, saltwaterfish.com strikes a remarkable balance between quality and convenience, ensuring a swift and secure delivery of aquatic marvels that are sure to captivate any marine enthusiast.
S SaltySkipper
503 days ago

Saltwaterfish.com is my trusted go to…

My review for saltwaterfish.com Saltwaterfish.com is my trusted go to four marine fish and invertebrates. I have purchased many times and always receive quality specimens which are healthy and thrive. I’m willing to pay a little bit more and know with confidence I’m getting quality and it should I have any issues they will work closely with me to resolve it.
T Thomas
504 days ago

Really easy to shop

My review for saltwaterfish.com Really easy to shop, made it a no brainer when I was comparing prices. I really wanted to buy from a good reputable seller like Saltwaterfish; since I come here a lot to research livestock. Was going to purchase from Petco even though I don't like the way they do business, but the prices can't be beat. That is until I stumbled upon your fish that were on sale and you made it very similar to price. So, even though it was a little more expensive; I definitely went with the choice that made my heart feel better.
C customer
537 days ago

my livestock came in a day late thanks to FedEx Express

My review for saltwaterfish.com my livestock order came in a day late from Fed ex overnight. 3 doa's and took pictures and contacted Saltwater fish.com. Representative was very helpful and emailed me the replacement form. Im hoping next carrier will treat with care
S Sue
543 days ago

This company has excellent customer…

My review for saltwaterfish.com This company has excellent customer service. If your fish dies in transit they will replace or refund your money asap. Very kind and send freq emails to check on its condition if it arrives in bad shape. Highly recommend this company!
M Michael Alexander
546 days ago

Great deals/trustworthy company

My review for saltwaterfish.com Great deals, just did another purchase, that male my third. I definitely like how they take care of their customers. The only negative thing I will say is the shipping, at least in my area has caused issues with livestock being delivered on time and handled carefully. Its not the company's fault its FedEx, again in my area. Saltwater fish stood on their guarantee, and made things right. They have earned my trust and that's why I continue to do business with them. Everyone knows how online purchases and shipments are, this company truly takes care of you.
H Hunter Lanier
571 days ago

A+ Service and Unbeatable Deals at Saltwaterfish.com

I cannot praise the customer service at saltwaterfish.com enough! I recently had the pleasure of interacting with Mary from their team, and I must say, she went above and beyond to ensure my shopping experience was top-notch. When I spotted my dream fish, a stunning midas blenny, on sale for an unbelievable $35, I was ecstatic. However, just as I was about to check out, the price had reverted to $79 due to the sale's expiration. Disappointed but hopeful, I reached out to Mary via their CS chat. To my surprise and delight, Mary didn't just sympathize with my situation; she took immediate action to reinstate the special price so I could proceed with my purchase hassle-free. Her quick response and exceptional willingness to help truly made my day. The seamless resolution to this issue not only saved me money but also solidified my trust in saltwaterfish.com's commitment to customer satisfaction. I am genuinely grateful for the outstanding service I received and cannot recommend saltwaterfish.com enough to fellow aquatic enthusiasts. With a team that values their customers and goes out of their way to make things right, this online store has won me over as a loyal customer. Thank you, Mary, and the entire team at saltwaterfish.com, for setting the bar high with your A+ service and unbeatable deals!
S Steve, Cocoa FL
574 days ago

So glad I gave them a shot! I have to admit I am a skeptic about…

My review for saltwaterfish.com I have to admit I am a skeptic about mail order marine life but decided to give saltwaterfish,com a chance. I have made several orders from them now and have been pleased with all the fish and inverts that I have received. I will say that I have had a problem with an order and they responded promptly and sent a replacement the next day which was fine upon arrival. I do suggest using the priority or pick up option to reduce the stress on fish.
S Sonclay
576 days ago

saltwaterfish.com is my new go-to

My review for saltwaterfish.com saltwaterfish.com is my new go-to. Good selection, competitive prices, and most importantly - they honor their guarantee. If you've been in this hobby for a while, you understand there will be a few DOAs and DAAs. SWF has been great on the rare occasion it happens. No major fuss, store credit, and the credit doesn't appear to expire (hate that). Today I submitted an order early morning. Several hours later I noticed there was a special I missed, so I contacted them to request the bonus I asked for be switched - even after the special expired. No issues at all, so amazing customer service is what I have come to expect. I will still purchase from my LFS as it's important to support our local brick & mortars, but as far as online retailers go - SWF is top notch.
T Todd
580 days ago

Just received my order from…

My review for saltwaterfish.com Just received my order from saltwaterfish.com, unfortunately my six line wrasse didn't make the journey, called right away and spoke to customer service, 15 minutes later had an email stating a new six line would be in his way to me. Excellent customer service. Will definitely be using them again, thank you.
J Joseph Palazeti
586 days ago

Some of the best live rock I’ve ever…

My review for saltwaterfish.com Some of the best live rock I’ve ever seen, shipped from FL, reasonably priced, well packaged & shipped right away. Couldn’t recommend higher. This stuff was packed with hitchhikers, and coated with different coraline algae. Worth every penny. Even more worth it when you consider shipping is applied!
G Gregg Woelkers
586 days ago

I have been shopping with…

My review for saltwaterfish.com I have been shopping with Saltwaterfish.com for three years and have never had an issue with them that they didn’t rectify immediately. With living creatures there is always a chance that you could have an issue but these folks stick by their promise of customer satisfaction to the letter ! I will always get my aquarium livestock from Saltwaterfish.com !!
G Giovanni De Luca
607 days ago

Colorful/Healthy livestock

My review for saltwaterfish.com I ordered a Dwarf Flame Angelfish, Blonde Naso Tang, Royal Gramma, and a Male Melanurus wrasse. Picked them up at the prearranged fed ex hold location the next morning. My new arrivals came very well packed in a styrofoam container with peanuts and a ice pack for the sweltering Texas heat. All fish arrived very healthy and beautiful. They just finished their first meal this evening and swimming all over the place exploring my 245 gallon aquarium. Only fish I haven’t seen since they were put in is my Royal Gramma, but I’m sure he/she will come out of hiding.
O Oceans of Tennessee
615 days ago

Fourty years of fresh water and marine…

My review for saltwaterfish.com Fourty years of fresh water and marine aquariums has taken me to many suppliers, some good and others were a rip off but dealing with the folks at Saltwaterfish.com has been exceptional. Great quality livestock, super customer service and after many orders I have only lost 1 fish and it was quickly replaced with an even better fish. I don't give five star ratings very often but these guys deserve it.

Introduction

Saltwaterfish.com is a leading online retailer specializing in saltwater fish, coral, and invertebrates. With their extensive collection, competitive pricing, and excellent customer service, they have established themselves as a trusted source for saltwater aquarium enthusiasts.

Pros and Cons

  • Pros:
  1. Diverse selection of saltwater fish, coral, and invertebrates
  2. Competitive pricing
  3. High-quality products
  4. Responsive and helpful customer service
  5. User-friendly website with easy navigation
  6. Generous return and exchange policy
  7. Frequent promotions and discounts
  8. Positive customer reviews and excellent reputation
  9. Multiple secure payment options
  10. Rewarding loyalty program
  • Cons:
    1. Shipping costs can be high for some locations
    2. Limited community involvement

    User Experience

    At Saltwaterfish.com, users can enjoy a seamless and enjoyable shopping experience. The website features a clean and intuitive interface, allowing customers to easily navigate through different categories and find the desired products. The detailed product descriptions, accompanied by vivid images, provide customers with a clear understanding of what they are purchasing.

    Pricing and Value for Money

    Saltwaterfish.com offers competitive pricing for their products. They strive to provide value for money by offering high-quality saltwater fish, coral, and invertebrates at reasonable prices. Customers can find a range of options to fit their budget, from affordable options to rare and exotic species.

    Customer Service

    Saltwaterfish.com excels in customer service, ensuring that customers have a positive and satisfactory experience. Their knowledgeable and friendly support team is readily available to provide assistance and address any concerns. They promptly respond to customer inquiries and go the extra mile to ensure customer satisfaction.

    Product Quality and Selection

    Saltwaterfish.com takes pride in offering top-notch products that meet high standards of quality. They work closely with reputable suppliers to source healthy and vibrant saltwater fish, coral, and invertebrates. With a vast selection of species and varieties, customers can find both common and rare species to enhance their aquariums.

    Website Usability

    The Saltwaterfish.com website is designed with user convenience in mind. The site features a straightforward layout, making it easy for customers to browse and search for products. The search function allows users to quickly find specific items, and filters enable them to narrow down their search based on various parameters.

    Returns and Exchanges

    Saltwaterfish.com offers a generous return and exchange policy. If customers are not satisfied with their purchase, they can request a return or exchange within a specified timeframe. The company provides clear instructions on the return process, ensuring a hassle-free experience for customers.

    Promotions and Discounts

    Saltwaterfish.com frequently runs promotions and discounts, providing customers with opportunities to save on their purchases. These promotions include discounts on specific species or product categories, free shipping offers, and seasonal sales. Customers can stay updated on the latest promotions through the website or by subscribing to the newsletter.

    Reputation

    Saltwaterfish.com has a stellar reputation in the saltwater aquarium community. They have been in operation for many years and have maintained a strong customer base. Their commitment to providing high-quality products, excellent customer service, and fair business practices has earned them the trust and loyalty of customers.

    Payment Options

    Saltwaterfish.com offers multiple secure payment options to accommodate customer preferences. Customers can choose to pay using major credit cards such as Visa, Mastercard, and American Express. Additionally, the website supports payments through PayPal, providing an additional layer of security and convenience.

    Loyalty Programs

    As a token of appreciation for customer loyalty, Saltwaterfish.com offers a rewarding loyalty program. Customers earn points for every purchase, which can be redeemed for discounts on future orders. The loyalty program encourages repeat business and provides a cost-saving benefit to regular customers.

    Customer Reviews

    Saltwaterfish.com has garnered numerous positive customer reviews. Customers praise the company for their exceptional product quality, reliable customer service, and prompt shipping. The positive reviews are a testament to the company's commitment to delivering a great shopping experience.

    Community Involvement

    While Saltwaterfish.com could enhance their community involvement, they actively contribute to the saltwater aquarium community by providing valuable resources and informative articles on their website. They also encourage customer engagement through social media platforms, where enthusiasts can connect and share their experiences.

    Shipping and Costs

    Saltwaterfish.com offers shipping to various locations within the United States. While shipping costs can vary based on the destination and order size, the company strives to provide reliable and secure delivery of their products. Customers can expect their orders to be carefully packed to ensure the well-being of the livestock during transit.

    In conclusion, Saltwaterfish.com is an excellent online retailer for saltwater fish, coral, and invertebrates. With their wide selection of high-quality products, competitive pricing, and exceptional customer service, they are a go-to source for both beginner and experienced saltwater aquarium enthusiasts. Their user-friendly website, generous return policy, frequent promotions, and positive reputation make them a trusted and reliable option for customers looking to enhance their underwater world.