Users Voice for Samash

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 08 Aug 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 2.2 5 5
Jan 2023 5 3 3.3 5 3.6 4.1
Feb 2023 5 5 5 1.3 5 5
Mar 2023 5 5 5 1.2 5 5
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Detailed Samash Review by


Sam Ash Music is a well-known American music store chain that has been in operation since 1924. was launched in 1998, offering its customers an online store that provides a wide range of instruments, accessories, amplifiers, and more. If you are looking for high-quality musical instruments and equipment, Sam Ash Music is a great place to start.

Pros and Cons:

  • Wide selection of musical instruments and equipment to choose from.
  • Competitive pricing.
  • Free shipping on orders over $49 (some restrictions apply).
  • Flexible financing options.
  • Easy-to-navigate website with user-friendly design.
  • No international shipping.
  • Limited physical store locations in the United States.
  • Return shipping costs may be required for returns of non-defective items.

User Experience: has a user-friendly interface that is easy to navigate. The site's search function is robust and allows for filtering by category or brand, ensuring that you find the products you need quickly. The site also includes various features such as product reviews, frequently asked questions, and email alerts, which enhance the user experience.

Pricing and Value for Money:

Sam Ash Music offers competitive pricing, with many products priced competitively against other online retailers. Additionally, the company offers financing options that allow customers to pay for their purchases over time. While prices may not always be the cheapest on the market, the value for money is excellent, as the products are high-quality and backed by a trusted brand.


Some of Sam Ash Music's main competitors include Guitar Center and Musician's Friend.

Customer Service:

Sam Ash Music provides excellent customer service, with a knowledgeable and friendly team of support staff available to answer questions and assist customers throughout the buying process. The company offers customer support via phone, email, and live chat.

Product Quality and Selection:

Sam Ash Music's products are of the highest quality, sourced from some of the world's top manufacturers. The company also offers a wide selection of products, including guitars, basses, drums, keyboards, live sound equipment, studio gear, and more.

Website Usability: is designed to be user-friendly and easy to navigate, with clear and concise menus and an intuitive product search function. The site also loads quickly and is responsive, ensuring that customers can shop online with ease.

Returns and Exchanges:

Sam Ash Music offers a hassle-free return policy. Customers can return products within 45 days of purchase for a refund, exchange, or store credit. However, the customer is responsible for return shipping costs for non-defective items.

Promotions and Discounts:

Sam Ash Music frequently runs promotions and discounts, including free shipping, price matching, and seasonal discounts. Customers can also take advantage of the company's financing options to pay for their purchases over time.


Sam Ash Music has a reputation for providing high-quality musical instruments and equipment at reasonable prices. The company's reputation is built on its commitment to customer service, product quality, and reasonable pricing.

Payment Options:

Sam Ash Music accepts various payment methods, including major credit cards, PayPal, and financing options such as Affirm.

Loyalty Programs:

Sam Ash Music does not offer a loyalty program.

Customer Reviews:

Customer reviews on are generally positive, with customers praising the site's ease of use, customer service, and product quality. However, some negative reviews note issues with shipping and returns.

Community Involvement:

Sam Ash Music is involved in the community, sponsoring musical events and donating products to local schools and music programs.

Shipping and Costs:

Sam Ash Music offers free ground shipping on orders over $49 (some restrictions apply). The company also offers expedited shipping for an additional fee. However, international shipping is not available.```

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