Samueljohnston Reviews

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19 Reviews

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In the Baby Store category

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H Hollie Smithson
22 days ago

DO NOT ORDER.

My review for samueljohnston.com Absolutely ridiculous. Do not order. Save yourself the hassle. I ordered a rocking horse on 12th Feb for my daughter's birthday. Emailed them on 19th Feb asking for an update on delivery. Had no response to my email but have received a refund this morning. No time to reorder from another company for delivery before her birthday. Disgusting service.
J John
31 days ago

Excellent service spoiled by poor choice of courier

My review for samueljohnston.com Samuel Johnston were 5 stars – item despatched when they said, good communications, item that wasn't readily available elsewhere and at good price. Unfortunately they used DPD for delivery which turned the transaction into a complete wind-up.
S SK
49 days ago

Above and Beyond: Exceptional Customer Care at samueljohnston.com

Allow me to share my profound experience with the incredible customer service team at samueljohnston.com. Initially, I encountered a minor discrepancy with my order, which led me to connect with their customer support. Their response was not only swift but also exceptionally empathetic and understanding, going above and beyond to rectify the issue promptly. Unlike some unfortunate reviews, my encounter was marked by professionalism and genuine care. The team acknowledged the error on their end promptly and took full responsibility, ensuring that I was not inconvenienced in any way. Their kindness and dedication truly set them apart in the realm of customer service. What could have been a stressful situation turned into a shining example of customer care done right. I am sincerely grateful for the exceptional assistance I received and will undoubtedly return to samueljohnston.com for all my future needs. Thank you for restoring my faith in outstanding customer service!
A ashleigh ridgeway
68 days ago

FAULTY PRAM BRAND NEW UNHELPFUL COMPANY

My review for samueljohnston.com I ordered my pram in October. Baby born November 18th. Didn't use for 1st week, when used breaks wouldn't latch in left side, sometimes both & especially on the bus the pram would go swaying. Contacted Samuel johnson & they wanted to send my buggy off to silvercross for repair which would take 10-12 days just for an inspection! The buggy is brand new & had emergency c section so how do I carry my baby about? A sling isn't an option. We are now in January? And I'm still fighting over a FAULTY buggy! It should have been an instant replacement! They have been no help & lying saying none in stock even though its available on they're site!! Iv now had no buggy as the whole left side gives way! Unsafe to use! This isn't something I want to do but here we are if it takes ro be heard
A Anne Grundy
70 days ago

Very pleased withy purchase good…

My review for samueljohnston.com Very pleased withy purchase good quality packaged well came on time would definitely use this site again
B Bethany Corbett
118 days ago

The best experience!

My review for samueljohnston.com Visited the store last year in search for a pram and was shocked by the range they had in store! We went for the Noordi Fjordi Leather Travel System in Cloud and honestly was the best decision we ever made! Not only does our pram get so many compliments, it’s lasted through the madness of the newborn stage and no one sign of wear and tear, the leather is easily kept as it’s wipeable. Also we don’t have much room in our house and the store was able to hold onto our purchases until we needed them which was so helpful! Thanks again Simon ufor an amazing experience, we will recommend you to all our friends, family and any one that compliments our pram!
M Maria Kohlmann
118 days ago

Delivery was within 2 days!! Efficient and True to Life image

My review for samueljohnston.com Ordered a chair online and was a little anxious that it would not be as pictured BUT it was exactly as seen on screen and better in reality. Delivery was within 2 days!! Efficient and True to Life images
A Alana
119 days ago

Had issues with isofix base and called…

My review for samueljohnston.com Had issues with isofix base and called back to shop to check if we were putting car seat on correctly. The staff member Beas extremely helpful and noticed a fault replaced the isofix base immediately and tested to reassure us of safety for baby. Sales and safety are of equal importance at Samuel Johnston a store I shopped in for my children and now my grandson
K Karen M
119 days ago

A Trustworthy Gem: Samueljohnston.com Shines Bright

As a parent, finding a reliable online store can be a game-changer, and that's exactly what samueljohnston.com has been for me. Let me share my experience with this exceptional company that has truly won my heart. Back in 2019, I purchased the Oyster 3 from samueljohnston.com, and to my delight, it arrived promptly. When I faced an issue with the rain cover developing a rip, their customer service team swiftly replaced it without any hassle. This level of care and attention to detail truly impressed me. Fast forward to today, and I am still using the Oyster 3 for my second child, and it looks as good as new – a true testament to the quality of their products. Another purchase that left me equally satisfied was the Joie 360 car seat. Once again, samueljohnston.com wowed me with their exceptional customer service and quick delivery. Their consistency in providing top-notch products and service is commendable. I have recommended samueljohnston.com to countless friends and family members because I believe in their products and the way they treat their customers. If you're looking for a reliable online store that goes above and beyond, look no further than samueljohnston.com. Trust me, you won't be disappointed!
P Paige Taylor
119 days ago

Would highly recommend Samual Johnson

My review for samueljohnston.com Would highly recommend Samual Johnson. I live in South Yorkshire and all my deliveries have been exceptionally fast and efficient. I’ve practically bought everything I own for my baby from the website soley for the comfort and security of knowing I can rely on the company and its business. The bundles are perfect for any new parent or family needing an upgrade, i saved hundreds. Thank you again guys! Wouldn’t go anywhere else.
K Karen Neal
119 days ago

After trawling websites and shops we…

My review for samueljohnston.com After trawling websites and shops we called to Samuel Johnson to see the products the staff were fabulousThey took time to show us all the features of our travel system including how to put it together and change all the parts. We took a bundle option which included a beside me crib and bouncy chair for a really discounted price They also explained the differences in car seats including having a weighted doll so we could estimate the weight we would be carrying with the different seatsThey gave a fantastic range and loads of colours We purchased full travel system with car seat and additional bundle ( bouncy and crib). We were able to leave a deposit. Pay off the balance. Collect when requiredHighly recommend
N Noreen
282 days ago

From Seamless Ordering to Speedy Delivery: A Review of samueljohnston.com’s Baby Swing/Slide Unit

Venturing into the world of online shopping for baby essentials felt daunting until I stumbled upon samueljohnston.com. Navigating their website was a breeze, and within minutes, I had purchased a baby swing/slide unit with ease - a testament to the user-friendly experience they provide. Upon receiving the product, I was pleasantly surprised by the top-notch quality that exceeded my expectations. The craftsmanship and attention to detail were evident, assuring me of the safety and durability that every parent seeks when selecting items for their little ones. What truly stood out was the impeccable efficiency of the delivery process. Thanks to their choice of courier service, I had the item in my hands within a couple of days after placing the order. This promptness not only showcased their commitment to customer satisfaction but also alleviated any worries I had about delays in receiving the product. As a satisfied customer, I am already planning my next purchase from samueljohnston.com. Their seamless ordering process, combined with the swift delivery and exceptional product quality, has won me over. I wholeheartedly recommend this company to fellow parents and caregivers in search of premium baby products backed by a reliable and efficient service. Thank you, samueljohnston.com, for making my shopping experience a delightful one!
K KAREN
383 days ago

Unmatched Durability and Exceptional Service: My Go-To for Quality Baby Gear!

When I stumbled upon Samuel Johnston's website, little did I know that it would be the beginning of a lasting relationship with top-notch baby products. The Panorama XT travel system I purchased exceeded all expectations. Its reliability and sturdiness are unparalleled - it has effortlessly navigated rugged terrains, rocky roads, and countless miles across the country without a hitch. The exceptional service provided by Samuel Johnston only adds to the overall outstanding experience. From prompt delivery to the pristine condition of the product upon arrival, every aspect was flawless. Their attention to detail and commitment to customer satisfaction truly set them apart. I am beyond impressed with Samuel Johnston and their dedication to quality and customer care. Without a doubt, I will be a returning customer, knowing that I can trust them to provide nothing less than the best for my little one. Thank you, Samuel Johnston, for being my go-to destination for premium baby gear!
S Stevie Smith
474 days ago

Recently received my son jumperoo hes 3…

My review for samueljohnston.com Recently received my son jumperoo hes 3 months old but by the time Christmas comes he will be 4 month he’s so amazing on his legs and head control is fab, really can’t wait for him to use it fast delivery and updates about postage where great! Thank you Samuel Johnston will definitely be buying from here again!
N Nay O
485 days ago

Great customer service

My review for samueljohnston.com I searched high and low for the travel system I wanted for baby. Another company even took my money and then later said it wasn’t available. Ordered from Samuel Johnston after being disappointed and it came the same week! No issues. Unfortunately the rain cover that came with it was damaged. I emailed customer service and they sorted it very promptly and a replacement was sent. Very happy with the service, highly recommend.

Introduction

Samuel Johnston is an online retailer specializing in baby products, offering a wide range of high-quality strollers, car seats, nursery furniture, and more. With over 80 years of experience in the industry, the company has established itself as a trusted name among parents and caregivers. This editorial review aims to provide a comprehensive analysis of various aspects of samueljohnston.com.

Pros and Cons

  • Pros:
    • Extensive selection of top-quality baby products
    • Competitive pricing and value for money
    • Easy-to-navigate website with intuitive categorization
    • Diverse payment options for customer convenience
    • Quick and reliable shipping services
    • Efficient customer support available via phone and email
    • Frequent promotions and discounts
  • Cons:
    • Limited loyalty program benefits
    • No physical stores for in-person shopping
    • Occasional delays in returns and exchanges

User Experience

Samuel Johnston offers an exceptional user experience with its well-designed and user-friendly website. The layout is simple and intuitive, allowing customers to easily navigate through different product categories and find what they need. The search function is highly efficient, providing accurate results. The website also loads quickly, ensuring a seamless shopping experience for users.

Pricing and Value for Money

The pricing on samueljohnston.com is competitive, offering good value for money. The company frequently runs promotions and discounts, allowing customers to save even more. While some premium brands may have higher price points, the overall range of products caters to various budgets, ensuring that customers can find suitable options without compromising quality.

Customer Service

Samuel Johnston prioritizes customer satisfaction and provides efficient customer service. Their support team is easily accessible through phone and email, and they promptly address any queries or concerns. However, there have been occasional delays in returns and exchanges, which may inconvenience some customers.

Product Quality and Selection

The product quality offered by Samuel Johnston is commendable. They stock a wide range of reputable brands, ensuring that customers have access to high-quality baby products. Whether it's strollers, car seats, or nursery furniture, samueljohnston.com offers an extensive selection to meet various needs and preferences.

Website Usability

The website of Samuel Johnston is highly usable and designed with customer convenience in mind. The clear categorization and filters allow users to easily browse and locate specific products. Product pages provide detailed descriptions and specifications, aiding customers in making informed purchasing decisions. Additionally, the checkout process is streamlined and secure, ensuring a smooth transaction.

Returns and Exchanges

While Samuel Johnston acknowledges returns and exchanges, there have been occasional delays in processing them. However, the customer support team is responsive and strives to resolve any issues efficiently. It's advisable for customers to carefully review the return policy before making a purchase and maintain patience during the process.

Promotions and Discounts

Samuel Johnston frequently offers promotions and discounts, allowing customers to save on their purchases. These promotions are often well-publicized on the website, ensuring customers are aware of the latest deals. Whether it's seasonal sales, bundle offers, or limited-time discounts, there are ample opportunities for customers to avail of cost-saving options.

Reputation

Samuel Johnston has built a strong reputation over its 80 years of experience in the industry. Their commitment to providing high-quality baby products and excellent customer service has garnered positive feedback from numerous satisfied customers. The company's long-standing presence and positive reputation establish trust and confidence among potential buyers.

Payment Options

Shoppers on samueljohnston.com have a variety of payment options to choose from. These include credit and debit cards, PayPal, Apple Pay, and Google Pay. The diverse payment methods ensure that customers can conveniently complete their transactions using their preferred option.

Loyalty Programs

While Samuel Johnston currently offers limited benefits through a loyalty program, they do not have an extensive loyalty rewards structure. This may be an area for improvement to enhance the overall customer experience and incentivize repeat purchases.

Customer Reviews

Customer reviews of Samuel Johnston have been largely positive, highlighting the excellent product quality and efficient service. The company actively encourages customers to leave feedback, further fostering transparency and trust. The presence of authentic customer reviews contributes to the website's credibility and assists potential buyers in their decision-making process.

Community Involvement

Samuel Johnston actively participates in community involvement initiatives by supporting local charities and organizations focused on child welfare. Their commitment to social responsibility showcases their dedication beyond business operations and creates a positive impact in the community.

Shipping and Costs

Samuel Johnston offers quick and reliable shipping services to customers. Shipping costs vary depending on the size and weight of the items purchased, as well as the delivery location. However, the website provides transparent information about shipping costs, ensuring customers are aware of any applicable charges upfront.

In summary, samueljohnston.com is a reputable online retailer specializing in baby products. With its wide selection of high-quality products, competitive pricing, user-friendly website, efficient customer service, and positive reputation, Samuel Johnston provides an excellent online shopping experience for parents and caregivers. While there may be occasional delays in returns and exchanges and limited loyalty program benefits, these minor drawbacks do not outweigh the overall positive aspects of the website. For anyone seeking reliable and trustworthy baby products, Samuel Johnston is a recommended destination.