Users Voice for Samueljohnston

3% users rated Terrible
0% users rated Poor
0% users rated Average
1% users rated Very Good
96% users rated Excellent
Pie Chart Review Representation for Samueljohnston
Samueljohnston Overall rating
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Review article published on: 14 Mar 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 3 1.4 3.9 2.6 5 3.6
Nov 2022 5 1.1 4.1 4 1 4.4
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.3 3 2.6 4.9 4.1
Mar 2023 4.8 5 5 5 3 5
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Detailed Samueljohnston Review by

Introduction

Samuel Johnston is an online retailer that specializes in baby products and accessories. Launched in 1936 as a baby carriage manufacturer, the company has since expanded to offer a wide range of products including strollers, car seats, cribs, high chairs, and more. With a focus on quality and customer satisfaction, Samuel Johnston has become a popular destination for parents across the UK and beyond. In this editorial review, we will take a closer look at various aspects of the retailer, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros
  • Wide selection of high-quality baby products
  • Competitive pricing
  • Easy-to-navigate website with helpful product descriptions and reviews
  • Good customer service
  • Free delivery on orders over £49.99
Cons
  • No loyalty program
  • Limited payment options
  • Shipping can be slow in some cases

User Experience

Samuel Johnston has a user-friendly website that is easy to navigate. The website features clear product descriptions, reviews, and high-quality images, making it easy for customers to identify the products that meet their needs. The checkout process is also straightforward, and customers are given the option to create an account or check out as a guest.

Pricing and Value for Money

Samuel Johnston offers competitive pricing for its high-quality baby products. While some items are on the pricier side, most products are reasonably priced compared to other retailers. The retailer also offers regular discounts and promotions that provide customers with even more value for their money.

Alternatives

Other UK-based online retailers that specialize in baby products and accessories include JoJo Maman Bébé, mothercare, and Mamas & Papas.

Customer Service

Samuel Johnston has a good reputation for customer service. The company offers a 30-day returns policy for all items, as well as a warranty on selected products. Customers can also contact the retailer via phone or email for any queries or concerns.

Product Quality and Selection

Samuel Johnston offers a wide selection of high-quality baby products from trusted brands such as Nuna, Cybex, and UPPAbaby. The company regularly updates its product line to include the latest trends and innovations in the baby industry, ensuring that customers have access to the newest and most advanced products on the market.

Website Usability

Samuel Johnston's website is easy to navigate, with clear product descriptions, images, and customer reviews. Customers can also filter products by category or brand, making it easy to find the products they need.

Returns and Exchanges

Samuel Johnston offers a 30-day returns policy for all items purchased from its website. Customers can return items for any reason, provided that they are in new, unused condition and in their original packaging.

Promotions and Discounts

Samuel Johnston regularly offers promotions and discounts on selected products, with savings of up to 50% off. Customers can also sign up for the retailer's newsletter to receive exclusive deals and promotions.

Reputation

Samuel Johnston has a good reputation as a reliable and trustworthy retailer of high-quality baby products. The company has a 4.6-star rating on Trustpilot, with 85% of customers rating their experience as excellent or great.

Payment Options

Samuel Johnston accepts payment via Visa, Mastercard, American Express, and PayPal. The retailer does not accept payment via cash or check.

Loyalty Programs

Samuel Johnston does not currently offer a loyalty program for customers.

Customer Reviews

The majority of customer reviews for Samuel Johnston are positive, with customers praising the quality of the products and the retailer's customer service. Some customers have reported issues with shipping or delivery times, but these reviews are relatively rare.

Community Involvement

Samuel Johnston is involved in various charitable initiatives, including supporting local children's charities and sponsoring local events.

Shipping and Costs

Samuel Johnston offers free delivery on orders over £49.99 within the UK mainland. Delivery times can vary depending on the item and the customer's location, but most orders are delivered within 2-5 business days. The retailer also offers international shipping, although costs and delivery times can vary depending on the destination.

Samueljohnston Recent User Reviews

User Rating

5 stars

54

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Reviewer Name: June McIntyre

Review Submission Date: 2022-12-21

Review Title: Very Poor Customer Service
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Review Description: Poor after sales customer service. Two weeks before receiving response to emails. Pram had three areas of poor paintwork but Simon from customer services said that is a constant with the prams. Appalling that they sell faulty goods and make excuses instead of fixing the problem.

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Reviewer Name: Naveed

Review Submission Date: 2022-12-17

Review Title: Excellent and quick service
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Review Description: Excellent and quick service. Many other places had the cot bed I was looking for listed as out of stock. But SJ had it delivered to me in 2 days. Super service and just around Christmas as well.

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Reviewer Name: Flo Fullerton

Review Submission Date: 2022-11-25

Review Title: Best little Buggy
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Review Description: I purchased a Silver Cross Zest buggy last July. It is perfect for travelling as it’s compact, light and very easy to fold.The price was very competitive too

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Reviewer Name: Stevie Smith

Review Submission Date: 2022-11-25

Review Title: Recently received my son jumperoo hes 3…
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Review Description: Recently received my son jumperoo hes 3 months old but by the time Christmas comes he will be 4 month he’s so amazing on his legs and head control is fab, really can’t wait for him to use it fast delivery and updates about postage where great! Thank you Samuel Johnston will definitely be buying from here again!

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Reviewer Name: Consumer

Review Submission Date: 2022-11-24

Review Title: I purchased my travel system from here…
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Review Description: I purchased my travel system from here got a very good deal came with high chair and next to me bed. Very good price. Delivery was very quick.

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Reviewer Name: Ian Kelly

Review Submission Date: 2022-11-24

Review Title: A great online shopping experience
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Review Description: A great shopping experience online with low prices and free delivery. What's not to like!?We ordered a large kids Tractor and it was dispatched the same day!

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Reviewer Name: JoJo Edwards

Review Submission Date: 2022-11-24

Review Title: Panorama XT
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Review Description: I had an easy straightforward transaction. I was kept informed of my delivery.The discount code was handy too!I enjoyed the the Panorama XT by pushchair too.

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Reviewer Name: Stacie F

Review Submission Date: 2022-11-24

Review Title: We have brought a few products from…
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Review Description: We have brought a few products from here & they have always been perfect and super quick delivery. I love that they do a large range of different items and stuff that grows with our baby. Thank you again Samuel Johnston team x

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Reviewer Name: Elizabeth Ryan

Review Submission Date: 2022-11-22

Review Title: I ordered next day delivery on a fireguard my order…
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Review Description: I ordered next day delivery on my order and couldn't believe it arrived less than 24 hours after ordering it. Best place I've shopped in a long time with great customer service and fast turn around on delivery. Most definitely be shopping here again and recommending to everyone.

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Reviewer Name: Mlw73

Review Submission Date: 2022-11-22

Review Title: Love this site
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Review Description: Love this site. Quite often I find what I'm looking for cheaper here than anywhere else & there's always lots to choose from. Would definitely recommend ordering with this reliable company.