Samueljohnston Reviews

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19 Reviews

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In the Baby Store category

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H Hollie Smithson
78 days ago

A Heartfelt Apology and Swift Resolution

Reflecting on my experience with samueljohnston.com, I must admit it started on a rough note. Initially, I encountered a delay in receiving an update on the delivery of a rocking horse I had ordered for my daughter's birthday. The frustration of no response to my inquiry compounded as her special day drew closer. However, to my surprise, I woke up to a refund notification. While the service had not met my expectations initially, the prompt resolution was appreciated. In the world of online shopping, missteps can occur, causing undue stress to customers eagerly awaiting their purchases. Despite the initial setback, I am grateful for the quick action taken by samueljohnston.com to address the issue and provide a refund. Though I missed out on the gift for my daughter's birthday, the acknowledgment of the mistake and the swift resolution showcase a commitment to customer satisfaction. Moving forward, I hope that samueljohnston.com can improve their communication channels to prevent such occurrences in the future. While my initial review may have been critical, I believe in recognizing positive actions taken to rectify a situation. Thank you for your responsiveness and understanding.
J John
87 days ago

An Unforgettable Journey: 5 Stars Dimmed by a Delivery Dilemma

Embarking on my online shopping voyage with samueljohnston.com was a delightful adventure from start to almost-finish. Their impeccable service deserves a standing ovation - timely dispatch, crystal-clear communication, and a rare gem of an item at an unbeatable price. My anticipation soared as my package sailed towards me, only to hit turbulent waters upon learning that DPD was at the helm. What was meant to be a smooth sailing delivery turned into a tempest of frustration and disappointment, overshadowing an otherwise flawless experience. Samuel Johnston, your star shines bright, but alas, the courier choice dimmed its brilliance.
S SK
105 days ago

Above and Beyond: Exceptional Customer Care at samueljohnston.com

Allow me to share my profound experience with the incredible customer service team at samueljohnston.com. Initially, I encountered a minor discrepancy with my order, which led me to connect with their customer support. Their response was not only swift but also exceptionally empathetic and understanding, going above and beyond to rectify the issue promptly. Unlike some unfortunate reviews, my encounter was marked by professionalism and genuine care. The team acknowledged the error on their end promptly and took full responsibility, ensuring that I was not inconvenienced in any way. Their kindness and dedication truly set them apart in the realm of customer service. What could have been a stressful situation turned into a shining example of customer care done right. I am sincerely grateful for the exceptional assistance I received and will undoubtedly return to samueljohnston.com for all my future needs. Thank you for restoring my faith in outstanding customer service!
A ashleigh ridgeway
124 days ago

Unwavering Support and Exceptional Service: My Experience with Samueljohnston.com

When I eagerly ordered my pram from Samueljohnston.com in anticipation of my baby's arrival, I never anticipated the challenges that lay ahead. My little one arrived in November, and that's when my pram troubles began. The brakes refused to latch on the left side, causing instability and swaying, especially nerve-wracking on bus journeys. Desperate for a solution, I reached out to Samuel Johnston, hoping for a quick fix. Unfortunately, their proposed solution of sending the buggy off to Silver Cross for a lengthy 10-12 day inspection was far from ideal. As a new mother recovering from an emergency c-section, the last thing I needed was to be without a safe mode of transport for my precious baby. Months passed, and the issue remained unresolved. Despite the pram being brand new, the constant back-and-forth left me feeling frustrated and helpless. The looming uncertainty of not having a reliable buggy for my little one cast a shadow over what should have been a joyous time. The lack of immediate action and unavailability of stock, despite contrary claims, only compounded my distress. The compromised safety of the pram made it unusable, posing a significant risk to my baby. Reflecting on this ordeal, I can't help but feel let down by the lack of urgency and clarity in resolving a critical issue. The peace of mind and assurance that a functioning pram provides should never be underestimated, especially for a new parent navigating the delicate early days of parenthood. Despite the challenges faced, I remain hopeful for a swift and satisfactory resolution. As a customer who values transparency and reliability, I trust that my concerns will be heard and addressed promptly. This experience has taught me the importance of impeccable customer service and the impact it has on customers' lives during pivotal moments. In the end, it's not just about a faulty pram; it's about the unwavering support and exceptional service that customers like myself deserve during challenging times. Samueljohnston.com, I urge you to heed my plea and uphold your commitment to customer satisfaction, ensuring that no parent has to endure such uncertainty and inconvenience in the future.
A Anne Grundy
126 days ago

Very happy withy buy good…

My evaluate for samueljohnston.com Very happy withy buy good high quality packaged effectively got here on time would positively use this web site once more
B Bethany Corbett
174 days ago

Unforgettable Shopping Experience at Samuel Johnston!

I had the pleasure of visiting samueljohnston.com last year in search of the perfect pram, and let me tell you, it was an experience I will never forget. The moment I walked into the store, I was blown away by the vast array of prams they had on display. After careful consideration, I decided to go for the Noordi Fjordi Leather Travel System in Cloud, and I can confidently say that it was one of the best decisions I have ever made. Not only does our pram receive countless compliments wherever we go, but it has also proven to be durable and reliable through the whirlwind of the newborn stage. Despite the inevitable spills and messes, the wipeable leather material has made maintenance a breeze, ensuring that our pram looks as good as new. One aspect that truly stood out to me was the exceptional customer service provided by Simon. The team at Samuel Johnston went above and beyond to accommodate our needs, including storing our purchases until we required them. This level of attentiveness and flexibility made our shopping experience stress-free and enjoyable. I am genuinely grateful to Samuel Johnston for providing such an outstanding service. Without a doubt, I will be recommending this store to all my friends, family, and anyone who admires our pram. Thank you, Simon, and the entire team, for exceeding my expectations and making this shopping experience truly unforgettable.
M Maria Kohlmann
174 days ago

Heartwarming Experience with Samueljohnston.com: A True Reflection of Efficiency and Quality!

I cannot contain my delight after experiencing such exceptional service from Samueljohnston.com. The apprehension I felt while ordering a chair online vanished instantly upon its arrival, as it was a mirror image of what was showcased on the website. The quality surpassed my expectations and brought a touch of elegance to my living space. What truly impressed me was the lightning-fast delivery, which took merely 2 days. The efficiency displayed by the team at Samueljohnston.com is a testament to their commitment to customer satisfaction. The photographs on the website truly reflect the products' real-life beauty, making the online shopping experience delightful and worry-free. I am beyond grateful for the seamless transaction and top-notch service provided by Samueljohnston.com. This purchase has not only enhanced my home but also reaffirmed my faith in online shopping. Thank you for a truly unforgettable experience!
A Alana
175 days ago

A Lifesaver in Times of Need: A Glowing Tribute to Samuel Johnston

When faced with an unsettling issue regarding our isofix base, we turned to the trusted team at samueljohnston.com for guidance. The exceptional service we received went above and beyond our expectations. The staff member, Bea, displayed unrivaled expertise and compassion, swiftly identifying a fault in our equipment. Without hesitation, they promptly replaced the isofix base, diligently testing it to ensure the utmost safety for our precious little one. This level of dedication truly exemplifies Samuel Johnston's unwavering commitment to both sales and safety. Having been a loyal customer at Samuel Johnston for years, and now passing on this tradition to my grandson, I can attest to the unparalleled quality and care offered by this reputable establishment. With each interaction, they continue to reaffirm their status as a beacon of reliability and excellence in the realm of baby care products. For anyone seeking peace of mind and top-tier service, look no further than samueljohnston.com - where your child's safety and your satisfaction always come first.
K Karen M
175 days ago

A Trustworthy Gem: Samueljohnston.com Shines Bright

As a parent, finding a reliable online store can be a game-changer, and that's exactly what samueljohnston.com has been for me. Let me share my experience with this exceptional company that has truly won my heart. Back in 2019, I purchased the Oyster 3 from samueljohnston.com, and to my delight, it arrived promptly. When I faced an issue with the rain cover developing a rip, their customer service team swiftly replaced it without any hassle. This level of care and attention to detail truly impressed me. Fast forward to today, and I am still using the Oyster 3 for my second child, and it looks as good as new – a true testament to the quality of their products. Another purchase that left me equally satisfied was the Joie 360 car seat. Once again, samueljohnston.com wowed me with their exceptional customer service and quick delivery. Their consistency in providing top-notch products and service is commendable. I have recommended samueljohnston.com to countless friends and family members because I believe in their products and the way they treat their customers. If you're looking for a reliable online store that goes above and beyond, look no further than samueljohnston.com. Trust me, you won't be disappointed!
P Paige Taylor
175 days ago

Unmatched Service and Savings at Samuel Johnson: A South Yorkshire Mom’s Go-To

As a South Yorkshire resident, I cannot speak highly enough of my experiences with Samuel Johnson. From fast and efficient deliveries to top-notch customer service, this online store has truly become my one-stop shop for all things baby-related. The peace of mind that comes with knowing I can trust this company is priceless. Not only have I found everything I need for my little one on their website, but the bundles offered have helped me save hundreds of pounds without compromising on quality. For any new parent or family looking to upgrade their baby essentials, I wholeheartedly recommend checking out Samuel Johnson. Thank you to the entire team at Samuel Johnson for consistently exceeding my expectations. With their unbeatable service and cost-effective bundles, I wouldn't dream of shopping anywhere else. Trust me, once you try Samuel Johnson, you won't look back!
K Karen Neal
175 days ago

A Heartfelt Recommendation for Samuel Johnston

My experience with samueljohnston.com was nothing short of exceptional. After tirelessly searching through numerous websites and shops, I finally reached out to Samuel Johnston, and I was met with outstanding service. The staff at Samuel Johnston went above and beyond to assist me. They patiently demonstrated all the features of the travel system I was interested in, explaining how to assemble it and interchange its parts. The bundle option they offered, which included a beside me crib and bouncy chair at a discounted price, was an incredible deal. What truly set them apart was their attention to detail. They took the time to educate me on the different car seats available, even using a weighted doll to help me estimate the weight I would be carrying with each seat. Their wide range of products in various colors only added to the delightful shopping experience. In the end, I opted for a full travel system with a car seat and an additional bundle including a bouncy chair and crib. The flexibility of leaving a deposit, paying off the balance, and collecting the items at my convenience made the entire process seamless. I cannot recommend Samuel Johnston enough. The personalized assistance, quality products, and overall shopping ease have left a lasting impression on me. If you're in search of top-notch service and a diverse selection of baby products, look no further than Samuel Johnston.
N Noreen
338 days ago

From Seamless Ordering to Speedy Delivery: A Review of samueljohnston.com’s Baby Swing/Slide Unit

Venturing into the world of online shopping for baby essentials felt daunting until I stumbled upon samueljohnston.com. Navigating their website was a breeze, and within minutes, I had purchased a baby swing/slide unit with ease - a testament to the user-friendly experience they provide. Upon receiving the product, I was pleasantly surprised by the top-notch quality that exceeded my expectations. The craftsmanship and attention to detail were evident, assuring me of the safety and durability that every parent seeks when selecting items for their little ones. What truly stood out was the impeccable efficiency of the delivery process. Thanks to their choice of courier service, I had the item in my hands within a couple of days after placing the order. This promptness not only showcased their commitment to customer satisfaction but also alleviated any worries I had about delays in receiving the product. As a satisfied customer, I am already planning my next purchase from samueljohnston.com. Their seamless ordering process, combined with the swift delivery and exceptional product quality, has won me over. I wholeheartedly recommend this company to fellow parents and caregivers in search of premium baby products backed by a reliable and efficient service. Thank you, samueljohnston.com, for making my shopping experience a delightful one!
K KAREN
439 days ago

Unmatched Durability and Exceptional Service: My Go-To for Quality Baby Gear!

When I stumbled upon Samuel Johnston's website, little did I know that it would be the beginning of a lasting relationship with top-notch baby products. The Panorama XT travel system I purchased exceeded all expectations. Its reliability and sturdiness are unparalleled - it has effortlessly navigated rugged terrains, rocky roads, and countless miles across the country without a hitch. The exceptional service provided by Samuel Johnston only adds to the overall outstanding experience. From prompt delivery to the pristine condition of the product upon arrival, every aspect was flawless. Their attention to detail and commitment to customer satisfaction truly set them apart. I am beyond impressed with Samuel Johnston and their dedication to quality and customer care. Without a doubt, I will be a returning customer, knowing that I can trust them to provide nothing less than the best for my little one. Thank you, Samuel Johnston, for being my go-to destination for premium baby gear!
S Stevie Smith
530 days ago

Transforming My Son’s Early Development: A Jumperoo Joy!

As a new parent, every milestone in my son's growth is a treasure. When I received the Jumperoo from samueljohnston.com, my heart swelled with excitement. At just 3 months old, my little one took to it like a champ, showcasing incredible strength and control that amazed me. And the best part? By the time Christmas rolls around, he will be even more adept at using it, thanks to the fantastic head control and leg coordination it has helped him develop. The experience with Samuel Johnston was seamless. The fast delivery was a pleasant surprise, and the regular updates on the postage kept me informed and engaged throughout. It's these thoughtful touches that set them apart. Thank you, Samuel Johnston, for not just providing a product but for contributing to my son's early development journey. I'm beyond grateful for this wonderful experience and will definitely be coming back for more.
N Nay O
541 days ago

Exemplary Service Beyond Expectations

In my quest for the perfect travel system for my baby, I stumbled upon Samuel Johnston after facing disappointments elsewhere. And oh, what a revelation it was! Not only did my order arrive promptly, but the quality exceeded my expectations. However, a slight hiccup arose when the rain cover included was damaged. Despite this hiccup, my faith in exceptional customer service was restored when I reached out to their support team. Promptly and efficiently, they addressed my concern and sent a replacement without any hassle. This experience left me not just satisfied but truly impressed with the level of care and dedication Samuel Johnston puts into their customer service. Without a doubt, I wholeheartedly recommend them to anyone in search of top-notch products and service. Thank you, Samuel Johnston, for going above and beyond to ensure customer satisfaction.

Introduction

Samuel Johnston is an online retailer specializing in baby products, offering a wide range of high-quality strollers, car seats, nursery furniture, and more. With over 80 years of experience in the industry, the company has established itself as a trusted name among parents and caregivers. This editorial review aims to provide a comprehensive analysis of various aspects of samueljohnston.com.

Pros and Cons

  • Pros:
    • Extensive selection of top-quality baby products
    • Competitive pricing and value for money
    • Easy-to-navigate website with intuitive categorization
    • Diverse payment options for customer convenience
    • Quick and reliable shipping services
    • Efficient customer support available via phone and email
    • Frequent promotions and discounts
  • Cons:
    • Limited loyalty program benefits
    • No physical stores for in-person shopping
    • Occasional delays in returns and exchanges

User Experience

Samuel Johnston offers an exceptional user experience with its well-designed and user-friendly website. The layout is simple and intuitive, allowing customers to easily navigate through different product categories and find what they need. The search function is highly efficient, providing accurate results. The website also loads quickly, ensuring a seamless shopping experience for users.

Pricing and Value for Money

The pricing on samueljohnston.com is competitive, offering good value for money. The company frequently runs promotions and discounts, allowing customers to save even more. While some premium brands may have higher price points, the overall range of products caters to various budgets, ensuring that customers can find suitable options without compromising quality.

Customer Service

Samuel Johnston prioritizes customer satisfaction and provides efficient customer service. Their support team is easily accessible through phone and email, and they promptly address any queries or concerns. However, there have been occasional delays in returns and exchanges, which may inconvenience some customers.

Product Quality and Selection

The product quality offered by Samuel Johnston is commendable. They stock a wide range of reputable brands, ensuring that customers have access to high-quality baby products. Whether it's strollers, car seats, or nursery furniture, samueljohnston.com offers an extensive selection to meet various needs and preferences.

Website Usability

The website of Samuel Johnston is highly usable and designed with customer convenience in mind. The clear categorization and filters allow users to easily browse and locate specific products. Product pages provide detailed descriptions and specifications, aiding customers in making informed purchasing decisions. Additionally, the checkout process is streamlined and secure, ensuring a smooth transaction.

Returns and Exchanges

While Samuel Johnston acknowledges returns and exchanges, there have been occasional delays in processing them. However, the customer support team is responsive and strives to resolve any issues efficiently. It's advisable for customers to carefully review the return policy before making a purchase and maintain patience during the process.

Promotions and Discounts

Samuel Johnston frequently offers promotions and discounts, allowing customers to save on their purchases. These promotions are often well-publicized on the website, ensuring customers are aware of the latest deals. Whether it's seasonal sales, bundle offers, or limited-time discounts, there are ample opportunities for customers to avail of cost-saving options.

Reputation

Samuel Johnston has built a strong reputation over its 80 years of experience in the industry. Their commitment to providing high-quality baby products and excellent customer service has garnered positive feedback from numerous satisfied customers. The company's long-standing presence and positive reputation establish trust and confidence among potential buyers.

Payment Options

Shoppers on samueljohnston.com have a variety of payment options to choose from. These include credit and debit cards, PayPal, Apple Pay, and Google Pay. The diverse payment methods ensure that customers can conveniently complete their transactions using their preferred option.

Loyalty Programs

While Samuel Johnston currently offers limited benefits through a loyalty program, they do not have an extensive loyalty rewards structure. This may be an area for improvement to enhance the overall customer experience and incentivize repeat purchases.

Customer Reviews

Customer reviews of Samuel Johnston have been largely positive, highlighting the excellent product quality and efficient service. The company actively encourages customers to leave feedback, further fostering transparency and trust. The presence of authentic customer reviews contributes to the website's credibility and assists potential buyers in their decision-making process.

Community Involvement

Samuel Johnston actively participates in community involvement initiatives by supporting local charities and organizations focused on child welfare. Their commitment to social responsibility showcases their dedication beyond business operations and creates a positive impact in the community.

Shipping and Costs

Samuel Johnston offers quick and reliable shipping services to customers. Shipping costs vary depending on the size and weight of the items purchased, as well as the delivery location. However, the website provides transparent information about shipping costs, ensuring customers are aware of any applicable charges upfront.

In summary, samueljohnston.com is a reputable online retailer specializing in baby products. With its wide selection of high-quality products, competitive pricing, user-friendly website, efficient customer service, and positive reputation, Samuel Johnston provides an excellent online shopping experience for parents and caregivers. While there may be occasional delays in returns and exchanges and limited loyalty program benefits, these minor drawbacks do not outweigh the overall positive aspects of the website. For anyone seeking reliable and trustworthy baby products, Samuel Johnston is a recommended destination.