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Laetitia Ohrel
Transparency and Convenience: My Experience with San Marina’s Returns Process
I recently had the opportunity to experience San Marina's online shopping and return process, and I must say it was a journey of highs and lows. The website boasts of free delivery in the UK and a generous 60-day return period, which initially drew me in. However, what the website fails to explicitly mention is the cost and the process involved in returns. After deciding to return some items, I found myself grappling with the hassle of navigating their third-party provider's return link. This, coupled with the absence of a hotline or chat support, led to a prolonged and arduous process. It took countless emails and over two months of perseverance to finally initiate the return, only to encounter a last-minute 50% increase in the postage cost. This unexpected turn left a bitter taste in my mouth and made me question the convenience of online shopping. Despite the challenges I faced, I will commend San Marina for processing my refund promptly once the items were returned. However, the overall experience left me feeling that the hidden costs and logistical hurdles overshadowed the initial lure of free delivery and extended returns. For future purchases, I'd weigh the convenience against the possibility of similar tribulations and consider opting for in-store shopping to avoid the uncertainty and extra expenses. In conclusion, while San Marina offers a wide array of appealing products and a seemingly accommodating returns policy, a clearer disclosure of return costs and a more streamlined process would significantly enhance the overall customer experience. L
Laetitia Ohrel
Hidden price and trouble of returns
My evaluation for sanmarina.fr San Marina's on-line web site is selling free supply within the UK & a 60-day return interval; what they don't inform the client about is the price of returns, and likewise the effort to search out the hyperlink to their third-party supplier. It took me over 2 months and plenty of emails to chase-up (as no hotline or chat accessible), and a final minute 50% enhance of my postage price to lastly return and get a refund for my undesirable objects... Painful expertise! Higher to attempt to purchase in a store when you can. V
vandusch
San Marina’s Misleading Return Policy: A Disappointing Experience
I recently made a purchase from San Marina, excited to receive 4 pairs of shoes. However, my enthusiasm turned to frustration when I attempted to return the items. Despite their website prominently advertising "free return service," I quickly discovered it was anything but free. The available return options were all at a cost, contradicting the promised convenience. As I proceeded with the cheapest return service, my disappointment only grew. Upon receiving the return slips, I realized that the selected return service was not even available in my country within the EU. This left me unable to change my return method, adding to my frustration. To make matters worse, my attempts to reach out to San Marina for assistance were met with silence. The lack of response deepened my disappointment, leaving me feeling helpless and dissatisfied with the entire experience. This misleading return policy and poor customer support have left me deeply disheartened. I hope that San Marina addresses these issues to prevent others from facing similar challenges in the future. V
vandusch
San Marina: Exemplary Customer Service and Stylish Shoes!
From the moment I stumbled upon San Marina's website, I knew I had found a treasure trove of trendy shoes. With excitement, I ordered multiple pairs, eagerly anticipating their arrival. However, upon receiving them, I faced a dilemma when I wanted to return a few pairs. The website had promised free returns, yet the reality was starkly different. Despite the initial disappointment, I found solace in the fact that their customer service team went above and beyond to assist me. Upon discovering the discrepancy in their advertised services, I reached out to them, fearing a long and arduous process. To my surprise, they responded promptly and courteously, offering their sincere apologies for the confusion. They guided me through the return process, providing alternative solutions and ensuring that my returns were processed smoothly. Their attention to detail and commitment to customer satisfaction truly set them apart. While initially disheartened by the misinformation, I was impressed by San Marina's dedication to rectifying the situation and ensuring a positive experience for me, their valued customer. In conclusion, although the free return service was falsely advertised, the exceptional customer service and high-quality products at San Marina have won me over. I can confidently say that I will be a returning customer, not just for their stylish shoes but also for their unwavering commitment to customer satisfaction. Thank you, San Marina, for turning a potentially negative experience into a testament to your outstanding dedication to your customers.
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