Users Voice for Sarahapp

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Sarahapp Overall rating
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Review article published on: 12 Jul 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.6 4.8 3.3 3.1 4.9
Feb 2023 5 5 5 5 5 3
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Sarahapp Review by

Introduction: is a high-end skincare product retailer offering a range of lip care, hand care, and body care products. The store, founded by Sarah Happ, is targeted at people who are looking for luxury products that offer effective, long-lasting results. The website has a sleek and professional design that effectively showcases the products on offer.

Pros and Cons:

  • High-quality products that offer effective results
  • Sleek and professional website design
  • Free shipping on orders over $50
  • Generous return policy
  • Products can be expensive
  • Limited product selection compared to other skincare retailers

User Experience:

The website is easy to navigate and the products are well-organized. The product pages provide detailed descriptions and clear images, making it easy for customers to understand what they're buying. The checkout process is straightforward, and customers are provided with clear and detailed order and shipping information.

Pricing and Value for Money:

The products on tend to be on the expensive side, but they are high-quality and effective. Customers who prioritize luxury skincare products and are willing to invest in quality will find to be a valuable source of products.


Some alternatives to include Sephora, Ulta, and Dermstore. These stores offer a wider range of beauty and skincare products at varying price points.

Customer Service: offers excellent customer service, with a straightforward return policy and responsive support team. Customers can reach out to the team via email or phone, and inquiries are typically addressed within one business day.

Product Quality and Selection: offers a range of high-quality skincare products that are effective and long-lasting. However, the store's selection is limited compared to other skincare retailers. Sarah Happ's focus on a select few products allows the brand to specialize and excel, but some customers may find the product selection to be too narrow.

Website Usability:

The website has a sleek and professional design that effectively showcases the products on offer. It is easy to navigate and the product pages provide plenty of information, making it easy for customers to understand what they're buying.

Returns and Exchanges: offers a generous return policy. Customers can return any product within 60 days of purchase for a full refund, and the store covers the cost of return shipping.

Promotions and Discounts: occasionally offers promotions and discounts, such as seasonal sales or discounts for newsletter subscribers. Customers can also earn loyalty points with every purchase, which can be redeemed for discounts on future orders.

Reputation: has a strong reputation for high-quality, effective skincare products. The brand has been featured in numerous publications such as Vogue, Glamour, and Elle, and has garnered positive customer reviews online.

Payment Options: accepts all major credit cards, including Visa, MasterCard, American Express, and Discover. Customers can also checkout using PayPal.

Loyalty Programs: offers a loyalty program for customers. Customers earn points with every purchase, and can redeem those points for discounts on future orders.

Customer Reviews:

Customer reviews on are overwhelmingly positive, with many customers citing the effectiveness of the products and the excellent customer service.

Community Involvement: is not heavily involved in community outreach or social responsibility initiatives, but the brand does prioritize sustainability in its packaging and production processes.

Shipping and Costs: offers free shipping on orders over $50. Standard shipping is $5 for orders under $50. Expedited and international shipping options are also available at additional costs.

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